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Friendly's Ice Cream / Friendly’s Manufacturing & Retail
Friendly's Ice Cream / Friendly’s Manufacturing & Retail Customer Service Phone, Email, Contacts

Friendly's Ice Cream / Friendly’s Manufacturing & Retail
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www.friendlys.com
www.friendlys.com

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1.2 135 Reviews

How responsive is Friendly's Ice Cream / Friendly’s Manufacturing & Retail's customer service?

7 Resolved
128 Unresolved
Very poor 🤒
We don't know much about how Friendly's Ice Cream / Friendly’s Manufacturing & Retail handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Friendly's Ice Cream / Friendly’s Manufacturing & Retail and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Friendly's Ice Cream / Friendly’s Manufacturing & Retail reviews and complaints 135

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Newest Friendly's Ice Cream / Friendly’s Manufacturing & Retail reviews and complaints

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9:15 pm EST

Friendly's Ice Cream / Friendly’s Manufacturing & Retail Coffee cookie crumble ice cream

There were no cookies in 2 gallons of coffee cookie crumble ice cream. I bought them from Hannaford at 605 Mast rd. Goffstown NH. I bought them on or around November 9th 2023. I have looked up a contact information multiple times and I am just finding this complaint form. There were no cookies whatsoever. It was just coffee ice cream. I am a dedicated friendlys brand buyer and this was very disappointing . Just thought I’d let you know.

Claimed loss: 2 gallons of ice cream

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6:40 pm EDT
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Friendly's Ice Cream / Friendly’s Manufacturing & Retail Missing Cake in ice cream cake cups

Hello, I am filing this complaint because this is now the 5th ice cream cake cup I have purchased at Walmart and there is no cake. I have purchased these numerous times and have always been very happy. But I will no longer be purchasing these. This is the 5th time now I have purchased these at my local Walmart in Somerset PA. I just feel someone needs to address this , I'm sure there are more than myself that has experienced this.

Thank you for listening,

Lori

Desired outcome: Please fix this problem, apparently your inspectors aren't paying attention

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8:50 pm EDT
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Friendly's Ice Cream / Friendly’s Manufacturing & Retail Boxed Strawberry ice cream bars

Loook at picture I sent, bars are made like they ran out of strawberries and it was mostly vanilla. Your chat Tryed to send me 5 bucks. And that place instead charged me $47. So ya better send me a lot of free coupons to get many boxes of this ice cream. I couldn’t get back on your chat.. so that was no help, let’s see if you can fix this and make it easy for me.

Desired outcome: Send me multiple coupons for free boxes of ice cream

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Is Friendly's Ice Cream / Friendly’s Manufacturing & Retail legit?

Our verdict: Complaints Board's thorough examination reveals Friendly's Ice Cream / Friendly’s Manufacturing & Retail as a legitimate entity with notable strengths. Despite a 5% resolution rate on customer complaints, which invites a closer look, Friendly's Ice Cream / Friendly’s Manufacturing & Retail stands out for its commitment to quality and security. Clients considering Friendly's Ice Cream / Friendly’s Manufacturing & Retail should delve into its customer service record to gauge compatibility with their expectations.

Friendly's Ice Cream / Friendly’s Manufacturing & Retail earns 91% level of Trustworthiness

Perfect Trust Endorsement: Friendly's Ice Cream / Friendly’s Manufacturing & Retail achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Friendly's Ice Cream / Friendly’s Manufacturing & Retail. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Friendlys.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Friendlys.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Friendly's Ice Cream / Friendly’s Manufacturing & Retail have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Friendly's Ice Cream / Friendly’s Manufacturing & Retail and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Friendly's Ice Cream / Friendly’s Manufacturing & Retail has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 135 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Friendly's Ice Cream / Friendly’s Manufacturing & Retail protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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7:38 pm EDT
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Friendly's Ice Cream / Friendly’s Manufacturing & Retail Friendlys limited edition caramel cookie crumble

there was some kind of medal cap that my boyfriend choked on it was very scary at the bottom of the container. was very disturbing because ive never seen anything like this and ive been eating friendlys ice cream forever. made me very sad. very scared. very weird.

Purchased from the Branford CT Walmart

Purchased on September 2nd 2022

Serial number [protected]

Thank you :)

Desired outcome: some money for emotional damage and more ice cream (preferably some without a choking hazard in it)

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1:33 pm EDT

Friendly's Ice Cream / Friendly’s Manufacturing & Retail Friendly's Strawberry Cake Krunch 6 bars

Bought 2 boxes of this product because they were on sale and cheaper than the other name brand I usually purchase. I was very disappointed. The product was nothing like it stated or looked like on the box. Each bar had more vanilla ice cream and a small ribbon of pink inside. You can barely taste any strawberry flavoring as well. The outside did not have the amount of cake Krunch as shown in the picture as most of the bar was white. I frequent Friendly's restaurants and buy 1/2 gallon tubs of ice cream. Never a disappointment, but I cannot say that about this product I tried. I was very disappointed, hopefully you will rethink this formula and make a change. Thank you for your time.

D Walker

Desired outcome: More strawberry filling that tastes like strawberry and more cake coating

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5:42 pm EDT
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Friendly's Ice Cream / Friendly’s Manufacturing & Retail Friendly's Super Stuffed Peanut Butter Brownie

I purchased a carton of Friendly's Super Stuffed Peanut Butter Brownie ice cream at the grocery store yesterday. I decided to enjoy a dish of it after lunch today. Wrong-o. Think again. Super Stuffed? Nope. Super Skimpy. The texture of the chocolate and vanilla ice creams was like crumbs, falling apart. Not one brownie chunk. No Peanut butter. Is this a joke? So, I put my own chocolate syrup and whipped cream on top. I am disgusted and I feel disappointed. The last few single serve sundae cups were not good, either.

I am done with Friendly's products. Not worth the price. Not a treat as one expects it should be.

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3:11 pm EDT

Friendly's Ice Cream / Friendly’s Manufacturing & Retail Strawberry Cake Crunch

Today, 4/3/22 I bought Friendly's brand Strawberry Cake Krunch from our local Weis. While eating one this afternoon. There was a sharp wooden shard in the ice cream. It stabbed the inside of my mouth and causing it to bleed and I immediately spit it out. I have not had an experience like this with this brand and was very concerned. Please see attached photos.

Desired outcome: I'd appreciate a response in regards to this situation. It was very concerning.

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8:08 am EDT

Friendly's Ice Cream / Friendly’s Manufacturing & Retail Vanilla ice cream (1.5 quart)

I had purchased a 1.5 quart of Friendly's Vanilla Ice Cream on March 31, 2022 at a local supermarket for a friend's birthday (Screenshot of receipt of purchase attached).

The ice cream container did not have the protective seal film underneath the lid, nor the perforated seal of plastic affixed to the top of the container as I observed other ice cream brands that do have the protective seal. After my friend ate the ice cream, she complained of gastrointestinal symptoms indicative of food borne illness.

As a suggestion, I am requesting that your company adapt more safety packaging measures in the adding of a protective seal to all the Friendly's Ice Cream product line. Also, in light of the current waning Covid-19 pandemic, I am certain this would help reduce the spread of Coronavirus-19 (SARS-Cov-2).

Appreciatively,

Kimberley Hartley

Desired outcome: Implementation of plastic film seal covers to be affixed to all Friendly's ice cream products.

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6:39 am EDT

Friendly's Ice Cream / Friendly’s Manufacturing & Retail The Service Was Horrible Never Got Waited On

Walked In And Never Got Waited Or Nothing The Girl Was So Moody And Rude And It Smelled Really Bad In There And It Was So Dirty In There Then The Girl Acted Like We're Boughtring Her Other People Seen How Bad It Was The Kept Waiting On Other People First So Then Some Other People We're There That Also Didn't Get Waited On As Well This All Happend In Johnstown Ny So My And My Family Walked Out Very Upset And Not Happy Something Neededs To Be Done About This

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10:46 am EST

Friendly's Ice Cream / Friendly’s Manufacturing & Retail Cake half gallon ice cream

February 13th I bought a half gallon of the Friendly's (being my "only" favorite ice cream brand) ice cream cake ice cream from Shop Rite grocery store on South Main Street Southbury, CT. There was no chocolate crunchies in the vanilla side of the ice cream. I don't have the receipt anymore as I didn't think anything would be wrong with this item as it has never before been wrong.

Desired outcome: Please make this right with another one or coupon for

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7:48 pm EST
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Friendly's Ice Cream / Friendly’s Manufacturing & Retail Friendly Jubilee Roll

Very disappointed that this will be the first birthday in many years that I will not be enjoying a Friendly Jubilee Roll. My mother used to get me one for my Christmas birthday & my husband has carried on the tradition. He went today to get one and was informed they are not making them anymore. Thank you to Laurie of the Clay store for writing a note so he would not be on the poop list.

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3:51 pm EDT
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Friendly's Ice Cream / Friendly’s Manufacturing & Retail Never received meal

The employees were so loud I thought they were fighting. I was 1st to order and said it three times and pointed to the picture. Luckily we had appetizers my blood sugar was dropping. I ask where was my food everyone else had their food. She said they can make it really quick. I declined because I live with MS fatigue and had my niece with me.

Desired outcome: Manager didn’t resolve it and the waitress was basically yelling at me

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5:15 pm EDT

Friendly's Ice Cream / Friendly’s Manufacturing & Retail Friendly's peanut butter cup sundae.

I found a piece of what looks like a rubber gasket in my sundae! I bit into my ice cream and it also caused me to cracked my FRONT TOOTH! I have never had an issue like this before but I want it taken care of. I am not going to be able to work with a broken front tooth. I am beyond embarrassed and I almost swallowed this piece of rubber. I want a full refund, I would also like you to cover the cost of any bills due to my tooth being broken. As well as I want you to cover the lost wages for not being able to attend work while my tooth is being fixed. I would like someone to contact me any means necessary.
All my contact information will be listed below:
Name: Danielle Ross
Address : 7 Village Lane
Oxford, Maine 04270
Email: [protected]@gmail.com
Phone number: [protected]

This product was sold to me at Hannaford in Oxford, Maine.

Desired outcome: I want a full refund as well as the cost to fix my front tooth & any lost wages due to missed work.

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12:25 am EDT

Friendly's Ice Cream / Friendly’s Manufacturing & Retail Got takeout

This is my $15 banana split I received from door dash tonight from Friendly's in Attleboro ma I was extremely mad and disappointed that they would ever send it this way look at the small container that spilled everywhere in my house it is not meant for ice cream at all it is a container for food and it is so small I have never got a banana split this small in my lifetime.

Desired outcome: Reimbursement or money off of next order but most importantly change the way they way they send it to customers

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4:18 pm EDT
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Friendly's Ice Cream / Friendly’s Manufacturing & Retail Friendly's Fruit Swirl on a stick (?) no other description on box

I love Friendly's Orange Swirl Ice Cream/Orange Sherbet. I bought a box of orange sherbet/ vanilla ice cream bars. That was a special treat (so I thought) since I live alone and on tight budget.

When I had the first Swirl bar, it was only orange sherbet - no swirl of vanilla ice cream and looked absolutely not at a bit like the box depicted. It was solid orange sherbet. As I worked through the box, they were all the same. Just plain orange sherbet. That is not what I paid for.

I'm truly disappointed and won't buy them again, nor any other
Friendly's product.

Desired outcome: I paid $4.29 at Stop and Shop in Colchester, CT and would like a refund.

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12:38 pm EST

Friendly's Ice Cream / Friendly’s Manufacturing & Retail Friendly’s caramel swirl ice cream

I recently bought a half gallon of Friendly's Caramel Swirl Ice Cream at my local ShopRite. When I opened it I was surprised not to see any caramel swirl. I figured it was lower. Well now I am down to less than half and there is NO caramel swirl! This is plain vanilla ice cream. Can you please refund me? I think the purchase price was $4.49. Thanks Rob DiLeo [protected]. Email robert.[protected]@hotmail.com

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6:37 pm EST

Friendly's Ice Cream / Friendly’s Manufacturing & Retail Ice cream purchase at Stop and Shop

Good day!I bought Big Chipper at Stop and Shop in Ansonia CT on 11/9/2020 one was not sealed in cellophane
Best by date 09/2022
Code 39-90-19:19.57 GL
UPC [protected]
I have another box and am hoping it will be okay
Just wanted to let you know
We are BIG Friendly fans and are sad we cannot visit local restaurants
Really loved the food dessert and extensive menus

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8:03 pm EDT
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Friendly's Ice Cream / Friendly’s Manufacturing & Retail Peanut butter ice cream

Today, September 22nd 2020 I went into stop & shop in Fall River, Ma and bought a gallon of peanut butter friendlys ice cream. Upon opening it I noticed the entire top was vanilla, after scooping the ice cream into the bowl I noticed there was only one peanut butter cup in the entire gallon and the rest was all vanilla. I took multiple photos of this. I know this doesn't seem like a big deal but I would like at least a free gallon in return since I honestly feel like I bought something that was misrepresented. please contact me.
Phone # [protected],
email: [protected]@gmail.com

Thank you,
Jessica Rowland

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6:48 pm EDT

Friendly's Ice Cream / Friendly’s Manufacturing & Retail Product

My daughter and I ordered food for delivery. My 11.00 salad I ordered had on 3 strips of chicken (dried out) old tomatoes, melted cheese and lettuce. I had to throw out the tomatoes and cut my own. The quality of the chicken what little of it there was was horrible. Very disappointed this salad was 11.00!

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7:14 am EST
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Friendly's Ice Cream / Friendly’s Manufacturing & Retail everything

We went to Friendly's for breakfast yesterday 11/3/19. It was the worst expereience we have ever had at as restaurant. There were only 2 waitresses on and people were actually leaving because they weren't being waited on...
One of the customers asked for a spoon for her tea and the waitress explained that they didn't have any clean spoons because they didn't have a dishwasher on duty.
And the restroom was filthy! They would be better off just closing the doors and letting Friendly's go out with the little bit of dignity the franchise has left...
I know for sure we won't be back...

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Contact Friendly's Ice Cream / Friendly’s Manufacturing & Retail customer service

Phone number

+1 (800) 966-9970

Website

www.friendlys.com

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