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Friendly's Ice Cream / Friendly’s Manufacturing & Retail Customer Service

Friendly’s Manufacturing & Retail, LLC

1855 Boston Road
Wilbraham
Massachusetts
United States - 01095

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Friendly's Ice Cream / Friendly’s Manufacturing & Retail Complaints & Reviews

Friendly's Ice Cream / Friendly’s Manufacturing & Retail / ice cream

L2
Aug 30, 2019

I purchased a 1.5 quart of ice cream from my local ShopRite. Brought it home and put it in the freezer. Last night 8/29/2019 I went to have some and discovered that there were fork marks in each of the flavors (strawberry, chocolate, vanilla). I questioned everyone in the house to see if...

Friendly's Chocolate Peanut Butter Cup Ice Cream / sharp metal in ice cream

Bo
Dec 26, 2018

Friendly's Chocolate Peanut Butter Cup Ice CreamAs I was eating Friendly's Sundae Xtreme chocolate peanut butter cup ice cream from a newly opened container, I bit down on a very sharp metal fragment with sharp tips. It's about the size of 1/3 of a penny. Thankfully I didn't serve it to my young grandchildren. This could cause terrible...

Friendly's Ice Cream / Friendly’s Manufacturing & Retail / ice cream

Ni
Nov 09, 2018

I go to friendlys atleast once a week always get a medium sundae now they come with 2 toppings correct ??? If I ask for only peanut butter why every single time I literally get a drop of pb on top its ridiculous I pay $6 and always tip $1 I dont understand and this happens literally 8 out...

Friendly's Ice Cream / manger

Ba
Oct 09, 2018

I was I. Your north haven Friendly's at 730 my waitress was very nice the manager Eric is unprofessional very rude it didn't want to take my 25% coupon off my bill was $65.00 dollars he said because of a kids order I had on there I ask for Separate receipt and he said he cannot give me a...

Friendly's Ice Cream / Friendly’s Manufacturing & Retail / breakfast

Na
Oct 03, 2018

Today 10/3/18 around 9:30am. I attempted placing a order by phone to the Cromwell, CT location. I used my work desk phone for the call. Someone picked up on the first time around to take the order. I give them the first order and their was missing option that was needed. I ask the lady...

Friendly's Ice Cream / customer service & food quality

Em
Sep 22, 2018

Me and a co worker went to Friendlys in Watertown Ma, 02472 For lunch. The server ( tall, African American, dreads) had horrible customer service. She had a horrible attitude. She was unwelcoming, rude, disrespectful, and demanding of my money. She would refuse to get the manager when...

Friendly's Ice Cream / coupons I bought

Ta
Sep 15, 2018

Nought coupons from friendlys in north conway asked about expires date was told don't worry we will honor the 6 grandchildren so 5 bucks apiece. 30 dollars. Took grandchildren ti ber ice cream they would not honor them I bought only to help out the fundraiser akdnsomethingnfor grandkid...

Friendly's Ice Cream / ice cream

La
Aug 28, 2018

I have been purchasing Friendly's ice cream for years it is always been my first choice. As I am a chocolate lover I have been purchasing for bidden chocolate twice weekly for probably a year or more . So there is no doubt I know what's the true forbidden chocolate looks like, The color...

Friendly's Ice Cream / wait time/experience/food quality

Ke
Aug 13, 2018

Hello, I sent a recent email about my experience at Friendlys restaurant but have not received a response. In the event it did not get submitted i am resending it. On Friday August 10 my husband and I went to Friendlys restaurant in Middleboro, MA. We arrived and were seated at...

Friendly's Ice Cream / wilbraham, ma. friendly's

Sm
Aug 11, 2018

Today I went to Friendlys for breakfast, we were seated by the hostess, the restaurant was not busy, we waited for a waitress for a while and nobody came so after about 15 minutes I went to the hostess and asked if we were going to be waited on or not, he said he was going to get a...

Friendly's Ice Cream / palmer friendly's

Ma
Aug 06, 2018

Everytime I call or go there they never have bananas there always out they need to keep more bananas in stock for banana splits and Jim dandys I come all the way from florida spend the summers here every year and you've only had bananas once since I've been here I'm very disappointed in...

Friendly's 1213 / smell in establishment longline cold food for hot drinks and I paid for them

Wh
Aug 06, 2018

I happened to get a coupon so I decided to put in an order online and drive all the way across town to pick it up put in my order I first get to the restaurant I walk into this smack you in the face urine dirty smell I proceeded to get in line with about at least 10 people in line one...

Friendly's Ice Cream / Customer Service

Ya
Aug 03, 2018

I went there to pick up my online order for Yajaira Serrano CkId #291, the order was not complete when I first got there I wasn't even acknowledge by the servers who were there. The food portion was way less than what it should of been, I made it super late back to my job due to the lack...

Friendly's Ice Cream / service, cleanliness, coupon

Re
Jul 30, 2018

I had lunch at your Danbury location. This restaurant is extremely outdated and DIRTY! The waitresses don't even have nice uniforms. Just a friendlies shirt and jeans...? Very unprofessional. I had a coupon for $10 off $25 which the waitress would NOT honor because apparently I did not...

Friendly's Ice Cream / service at north attleboro mass

No
Jul 28, 2018

We ate at the attalboro mass store #1232 and had Kelly 520542 as our server she was not a good server. We ordered two of the jolly ranchers drinks for our kids and they were upset they didn't get the crazy straws like before and the other kids got. We noticed at all of Kelly's tables none...

Friendly's Ice Cream / wouldn't take my coupon

Je
Jul 13, 2018

Friendly's Ice CreamThis Myrtle Beach restaurant would not accept my 20% legit coupon and found every excuse not to honor it. They were extremely rude and need to be highly trained if they are going to be working with the public. The coupon clearly states it was for that specific location and said Friendly'...

Friendly's Ice Cream / online order pickup service

Fe
Jul 07, 2018

I came in around 9:45 PM to pick up my online order at the Friendlys location in East Longmeadow, MA. To my surprise I walked into pure chaos as I couldn't even navigate around the other patrons waiting for their ice cream orders. There is an outdoor window for patrons to use for ice cream...

Friendly's Ice Cream / peanut butter cup ice cream

Mc
Jun 30, 2018

Friendly's Ice CreamWhile I was eating some peanut butter cup ice cream. I was chewing on a cup and felt something very hard. There was a screw/nail in my ice cream. I can't believe an item like this would be in ice cream. Where's the quality control?? This is unacceptable. I would like answers from Friendly'...

Friendly's Ice Cream / ice cream sandwiches

Al
Jun 24, 2018

I bought a box from shoprite in spotswood nj. First time buying this. The box was sealed. When opened it was missing 2 sandwiches. Box was completely sealed. Not sure shoprite is going to take back an open box. Very surprising. Not sure if your package facilitates have an issue or if it...

Friendly's Ice Cream / lunch at restaurant

Ma
Jun 15, 2018

My daughter and I had lunch today at your Fairhaven, MA restaurant. Our waitresses name was Imari I believe she was new. They were not very busy at 12:49 pm. We both order the chicken finger meal with mozzarella sticks instead of cole slaw. We waited for our door for 15 minutes. We food...

Friendly's Ice Cream / large ice cream sundae

Da
Jun 07, 2018

Friendly's Ice CreamTo whom this may concern, I went to the Friendly's last night in Marlton on Route 70 to pick up ice cream for my mom and I. While there, I waited over 20 minutes before even receiving my ice cream, which I was okay with until I got home and my order was not even right. For the one I...

Friendly's Ice Cream / friendly’s fudge swirl ice cream

Ed
Jun 05, 2018

Friendly's Ice CreamI was eating a bowl of ice cream this evening when biting into my Friendly's Fudge Swirl Ice Cream I bit into something chewy. Upon removing it from my mouth and examining it I recognized it as a fly! I have trusted and enjoyed the Friendlys brand for several decades. This experience wa...

Friendly's Ice Cream / pick up

To
Jun 02, 2018

Friendly's Ice CreamSo for the first time I did pick up. Horrible !!so unorganized i waited 20 min past my time because we had to sit in a huge line waiting for people to order their ice cream and food. No one asked if anyone had a pick up order they just stopped taking orders before ours while the whole time...

Friendly's Ice Cream / friendly's coconut ice cream

Ad
May 29, 2018

Good afternoon! I purchase Friendly's ice cream, especially the upscale caramel and vanilla. That and the orange sherbet and vanilla are my favorites. Yesterday I purchased your Coconut Ice Cream and had some last night. I'm sorry, but it was horrible. There was not one piece of coconut...

Friendly's Ice Cream / online ordering

Ke
May 15, 2018

Did an online order in your Falmouth ma store. Went to pick it up and left with my food and when I got home I realized I did not get an item I ordered. Immediately called the store and explained that I did not get one of my items and was told I didn't get it because they didn't sell that...

Friendly's Ice Cream / service at restaurant

Pa
May 13, 2018

on 5.13.18 we visited the friendly on berlin-cross keys rd in sicklerville nj we entered and were seated we sat for 15 minutes before we had to ask if table had a waitress. once she came to our table took drink orders came back with 2 kids drinks soda with no straw and no water which I...

Friendly's Ice Cream / service

Ju
May 05, 2018

Went to dinner on 5/5/18 was seated and 20 minutes later, still had not received menus or asked what we wanted to drink. When waitress did approach our table she had an attitude and acted like we were an inconvenience to her. When we got our food another 40 minutes later, it was cold and...

Friendly's Ice Cream / management

An
Apr 12, 2018

During my visit at Friendlys i witnessed the worse management possible. i'm not sure if this was the assistant manager or restaurant manager but either way, he did a terrible job. He sat a table for 30 minutes talking to a few waitresses, which i found very unprofessional. Not only was he...

Friendly's Ice Cream / friendly's restaurant

Sa
Mar 20, 2018

I had a horrible experience at friendlys on rubber avenue in naugatuck, ct. We go there atleast 2x a month, but this time the food was under cooked, the waitress was horrible! She dropped utensils on the floor and picked them back up for us to use!! Service was horrible, I had to wait 25...

Friendly's Ice Cream / management

Je
Mar 17, 2018

I was in the Friendlys in north haven CT and witnessed a manager named Erik being rude to my daughter that works there, he was yelling at her for doing her job and he was rude to other customers, he also tried holding my daughters checks when she has bills to pay and I don't appreciate the...

Friendly's Ice Cream / restaurant

Jn
Mar 03, 2018

Friendly's Ice CreamWe went to the Friendlys in Cherry Hill, NJ the address is as follows: STORE # 7414 Route 70 East Cherry Hill, NJ The service was terrible we had to get our own silverware from a nearby table the floors were disgusting crumbs, food, napkins etc. We asked several times for clean up no one...

Friendly's Ice Cream / food and service

Al
Feb 17, 2018

I ordered two separate meals from the Williston location on Saturday night. When we walked in to pick up our orders no one greeted us but 3 different people looked at us and still said nothing. They were all giving attitude to each other and was very in professional and rude. I ordered a...

Friendly's Ice Cream / french fries

Sh
Jan 28, 2018

Friendly's Ice CreamI just ordered A burger and a super melt online from my local friendly s. As I'm sure you know these 2 meals come with fries. They put the fries in a separate bag that's was closed, they said to keep them warmer which I appreciated. But when I got to the car and opened the bag the enclosed...

Friendly's Ice Cream / store employees, seekonk ma

Ni
Jan 26, 2018

Hello, I placed an online order last night, January 25th, 2018, that was to be ready at 6:45 PM. I got to the Seekonk, MA restaurant with my 2 kids to pick up our order. ALL of the employees were standing around, laughing, with their phones out. One girl finally made eye contact while...

Friendly's Ice Cream / dangerous dining experience

Gy
Jan 12, 2018

I am concerned about an issue at your restaurant this evening. I watched 3 people slip and fall on the wet entry way and not one of your employees seemed to care. I got up and told the man at the counter that something needed to be done and he was extremely rude and said "What do you want...

Friendly's Ice Cream / terrible food and service

Ju
Dec 27, 2017

On Wednesday December 27th at 1030 am a fellow co worker called to place a lunch order but we couldn't because it wasn't 11am yet. So we place an order exactly at 11 said it would be ready by 1136am. We got there at 1140am and our food was not ready when we got there. The person gave u...

Friendly's Ice Cream / disgusting

Ja
Dec 18, 2017

Glassboro friendly' s was disgusting it was filthy. Trash everywhere it smelled like feces and urine throughout the restaurant. Our server was very nice but our food was ice cold it was a awful experience we observed the cooks not washing there hands they did not have gloves on this was on...

Friendly's Ice Cream / food, cleanliness, wait staff

Ma
Dec 13, 2017

We have always enjoyed going to the Danville, Pa FRIENDLYS RESTAURANT. The service was always prompt, courteous and knowledgeable. The food was good and reasonably priced. However our last couple of visits have been very disappointing. The staff has completely changed and the food took...

Friendly's Ice Cream / friendly's friendwich

Da
Dec 10, 2017

Friendly's Ice CreamOn December 9, 2017, I purchased a 6 pack box of Friendly's Friendwich ice cream sandwiches from Geresbeck's grocery store in Dundalk, Maryland. I opened the box to get one out, and to my huge surprise I observed that the ice cream sandwiches were not in any type of wrapping what-so-ever...

Friendly's Ice Cream / cleanliness

Je
Dec 04, 2017

Friendly's Ice CreamI came in to have ice cream with my family to find out we have been given dirty dishes to eat off of I will not be returning we ask for the manager and the waitress told us that wasn't necessary the kitchen never cleans the dishes right this is uncalled for in a restaurant not to mention...