Chicken Express review: Customer service

Placed an online order for pick up. My Husband went through the drive-thru to pick up the order and was told it wasn't ready and pull up front. He pulled up front in his large RED F-150 and waited. After an hour my daughter started to worry and called him. He told her he was still waiting. She told him it had been an hour and maybe he should go back through the drive-through. He told her there were 11 cars in front of him she said she would call the store. She explained the situation and she was told they thought he left. Told her it wasn't their problem that it was a postmates problem. By the time we received our food it was lukewarm and wet from condensation.