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Chowking Complaints 1227

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V
2:58 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Chowking Poor service

Ito lang ang order ko pero inabot ako ng 20 mins sa pag iintay! Ok lang sana kung may waiting time o promising time eh wala! Nag follow up ako sa crew ang sbi nag aantay nalang ng halohalo at siopao na kulang eh kung tutuusin un ang unang order ko. Nag observe ako don sa halo halo person nyo gawa na pati ung siopao nandon na sa lagayan nyo bakit ang sabi eh ginagawa pa?! Tapos nung natawag na ung number ko kulang padin ng drinks ano ba yun? Ganitong ganito din sila last month na order ko walang pagbabago?

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8:24 pm EDT
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Chowking Bad customer service

I opted to visit your branch in Waltermart Sta Maria Bulacan to order a box of three asado siopao. I asked if it is still available the counter attendant replied that YES it is still AVAILABLE, eventually transacted the order. The order was placed at 8:10 pm. Time passed by it was already more than half an hour yet the order was still un served. I approached the staff to follow up, this was the only time they saw that the order was not available. After patiently waiting for more than half an hour, they will say the item is NOT AVAILABLE.

I believe this is a very irresponsible act, and is not aligned with your goal for customer service and satisfaction. People in the counter should have known their inventories as I had asked if the item was available.

I hope this matter should be addressed properly. I am completely annoyed and dissatisfied with this occurrence.

Desired outcome: RREPRIMAND FOR THE EMPLOYEES AS WELL AS THE MANAGER

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2:07 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Chowking Poor service of the crew

Date :31 March 2024

Place : chowking shell NI T2 southbound mexico ACI T mexico

ORDER # [protected]

Order rendered 00:34 HR

Calling out your attention about the poor services of your crew, Imagine the order took almost 1 and half hour for 2 orders of 1pc chicken and 1 Wonton Mami and Siopao. Then makikita mo sa kitchen nila may time pa sila para maglakad lakad lang, uminom ng inumin nila sa loob mismo ng kitchen,

Nakailang beses kami ng ff up ang una sinabi nakasalang pa yung noodles, next follow up wala pa din, pinuntahan na kami ng mga kasama nmin sa loob ng fastfood pero wala pa dn, nagff up ulot kami tapos sasabihin niluluto pa lng ung chicken. Anong klaseng service yun? Yung almost 1 1/2 hours sana na hnintay namin naibyahe pa sana namin.

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Is Chowking Legit?

Chowking earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Chowking to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Chowking is known for their high standards and safety. If you're thinking about dealing with Chowking, it's wise to check how they handle complaints.

We found clear and detailed contact information for Chowking. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Chowking's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Chowking.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Chowking.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Chowking.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Chowking has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 1227 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Chowking.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The chowking.com may offer a niche product or service that is only of interest to a smaller audience.
  • Chowking protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
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9:47 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I filed a complaint last Mar. 5, 2024. I am following up on this issue, as it has not been resolved yet. It is important to note that even if I receive the SOA (Statement of Account), the issue itself may not be addressed. Could you please provide an update on the resolution process? Below are the details: " I am writing to report a discrepancy on my...

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9:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chowking Product missed out

Hi we ordered last nigth at chowking salitran dasma 2 chaofan with chicken 1 wonton mami and 1 siopao mix with siomai steamed. Upon checking the order there is no siomai included we try to contact the rider but we never received any response this is not the first time we experience it actually multiple times last nigth we are alredy tired from work and too hungry so we decided to order so we don't want to take it againts you but only in the specific store. all i want is to be delivered the siomai cause we payed for it and we work hard for the money we use so please deliver it to the same address rigth away.

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7:28 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ChatGPT ChatGPT Subject: Complaint Regarding Cashier Behavior Date: March 23, 2024, at 6:12 PM OR NO [protected] I am writing to express my disappointment regarding the behavior of the cashier, Rachelle, and the other girl beside her during my recent visit to your establishment. While my mother, who is elderly and disabled, placed an order that could be...

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1:28 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Chowking Missed out items

Hi customer service. We ask our messenger to purchase food at chowking Annapolis for lunch. Since it’s already pack he didn’t check it. When we were eating we realized there is something lacking in our food. When we checked the receipt we found out that it was the siomai. Next time double check the items before dispatching it. We pay for that and we only have 1 hour break to go back into your store for the missed out items. I attached here the receipt for your reference. I hope it won’t happen again. Thank

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7:10 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Chowking Pancit canton na may bubog

By March 09 as of this year at 6:53pm nag order Ako ng

1 order ng chaofan na fried siomai at reg coke OR#[protected]

Tas Pina habol ko Ang pancit Canton which is OR#[protected]

After a minute to wait, tinawag na Yung order number ko #13 tas nag ask Ako sa crew Kung may chopsticks ba sinabihan lang Ako na Wala daw, Pumunta Ako sa may utensils na naka sterilize pero Wala tapos naghintay Ako Kasi naubusan na nang utensils.

Di ko ugaling mag complain Kasi ayaw ko na nang mas maging komplikado Ang lahat pero parang di ko na po matiis sa ganitong sitwasyon na imbis na patapos na Sana Ako nang kain ko tsaka ko pa nakain Ang bubog (plastic na matigas). Akala ko buto lang nang Karne pero parang iba ,pag luwal ko plastic pala. Naka dismaya Naman Kasi ...

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10:25 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Chowking very poor customer service and laging kulang kulang na order

Umorder kami drive thr ngayon araw. Umorder kmi lauriat with extra egg rice. Tinanong namin ang crew kung complete order na and thigh part yun prder namin ang sabi nila okay na so nakapampante kmi. Dumating kami sa bahay kulang ang order namin! So anong mali? Yun nag babasa ng order is hindi nag dodouble check kung tama ba yun nailabas na order! Plus kung mag sisagot tango lang at oo at hndi mga walang kagalang galang na prang mga galit pa! 2nd, wala bang manager na nag dodouble check niyan? Wala bang kitchen manager? Daladalawa na sila sa drive thru missing order pa din? Anlayo pa namin sa silang tapos babalik kami para sa kulang kasi sayng din un 90 pesos, nagastusan na kmi napagod pa kam at sayang sa gas! Bukod don tinatawagan namin ang number nila pero laging patay ang cellphone! Napaka panget ng service at sobrang abala

Claimed loss: egg rice 2x.

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1:32 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Me and my friend ordered both siomai chao fan with the siomai steamed. When we received the food, there is no Toyomansi. So then my friend ask for 2 pieces of Toyomansi but then the staff got mad suddenly and only gave one to my friend. Since we paid correctly, we decided to ask for one Toyomansi. But then when I asked for some Toyomansi, they had some...

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11:21 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Chowking Wrong order

Umorder ako sa chowking lacson bacolod city neg occ. Before ako nag order nagsabi ako sa cashier na thigh part at sinabihan din ang crew sa kitchen at nareserve ako thigh part,sa first deliver nila na food hindi thigh part yung binigay at nag complain uli ako at sa 2nd deliver nila ng food yung binigay naman na part is rib part. Im very disappoint kasi birthday ko pa naman ngayon at dito ako kumain pra ma enjoy ang food kaso disappoint talaga ako..

Claimed loss: Refund my money i paid

Desired outcome: I hope be honest the crew of chowking and check the food before to serve

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10:40 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Chowking Order delay

Good day I'm so disappointed today I have order Chowking sm olongapo down town around 9:23 am my order is lauriat.

Cashier told me my order will be served 15 to. 20 mins. Then I follow up my order around 9:50am and the cashier said to kitchen follow up number 15. then I go back to my chair. 10am I follow up again. Cashier told me the chicken is not ready yet.10:09 finally I get my order.

But the rice and the Canton is so cold. I wait to long for the cold food? I dont have choice. We eat the food because I think if I complain or reheat the food o take time again. Take note I order before opening the sm so I'm the first client 🤦

Order number [protected] Please see attached file for my receipt. This is not my first time for The delay order 😡 same branch.

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8:47 am EST
Verified customer The reviewer confirmed their account using Google. Learn more

Chowking Wrong product given, even though specified

Today, at the drive through, I ordered 2 2-piece chicken meals, 1 meal with thigh part and 1 meal with leg and breast part, together with a sweet and sour pork rice meal. I stipulated that the meal with leg and breast part be packed separately (for another person), however this was the set that was given to me. Also the order took too long to be given, as the server did not notice that the order was 2 2- pice chicken and though that it was 1 2-piece and 1 1-piece. Please review the training of your staff

Desired outcome: I'd appreciate a respose regarding this to ensure this incident does not happen again

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6:28 am EST
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Chowking Wrong order which caused my Sr. citizen dad to pay more

Sr. Citizen yung dad ko so sinulat ko sa paper in capital letters for easy reading na 3 Siomai Chao Fan (steamed beef) and 2 Siomai Chao Fan (fried beef). Yung tinake ng cashier is siomai lang. Naghintay ang dad ko ng matagal at siomai lang binigay. Nung mali yung order na binigay sa kanya, sinabi ng cashier na order naalng ulit xa ng beef chao fan. Per you website, Siomai Chao Fan is available at 107. But father ended up paying more dahil sa pagkakamali ng cashier. Are you abusing senior citizwns this way para makabayad sila ng mas mahal? Shame on you.

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3:10 am EST
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Chowking Order not made

Very disappointing experience with chowking Solano Nueva Vizcaya branch. Ordered 4 drinks with pearl waited for more than 25 mins only to find out they never made my order. I was wondering why it's taking too long for a drink to make I went to ask the cashier and there was no drink in queue. Waiting for nothing. There was no line so no reason to be busy. Crew at the cashier were just chatting..Manager April Marquez was apologetic but she needs to oversee her crews..it's her shift.. I couldn't even give a rating for this branch. Very poor service. Chowking used to be one of the best food chain but they evolved big time. They should give proper training to their crews and managers as well.

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12:01 am EST

Chowking N/A

I would just like to commend the customer service provided by Miss Hazel of Chowking SM Masinag. Miss Hazel attended our needs in a cheerful and polite way which for us gives so much comfort as we travelled long way before coming here. I hope the store gives her such recognition for being a good service provider. Happy Chinese New Year!

Claimed loss: n/a

Desired outcome: n/a

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11:36 am EST
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Nagorder kami ng takeout sa chowking. And it tooks 1hour before they serve our order. This is take out order. Diko na chineck kasi kala ko kumpleto na kasi 1 hour kami nag wait. Tas pag dating namin sa bahay ay kulang yung order namin ng 1 sweet and sour meal tapos sa 3 platter na siomain chao fan ay 12pcs lang ang nabigay. Sobrang disappointed namin kasi...

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9:39 pm EST
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Chowking Late order 02/02/2024

I order 9:27 am 02/02/2024, wait for almost an hour before i get my order i was not been advice that ther will be a long wait for my orde or#[protected]

Order id Ck 3067

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6:56 pm EST
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Yesterday night, I was ordered at Chowking worth of 1,636. I was able to used my card to make a payment. The transaction was so smooth. And then I decided again to take another order to take home. I always uses my card to make a payment. But then again, I was able to experience a double charged again. The first time was at Jollibee kalayaan, but this time...

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5:53 am EST
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Chowking Orders take too long to serve and unhygienic crew.

January 21, 2024 13:35pm Chowking Tayuman Branch.

The incident goes when the counter takes my order , she said that they dont have softdrinks so I'm forced to have pineapple juice which she dont said that it will be upsize to large and have additional payment for that. I just pay for it cause i want to eat right away. My orders take too long to be served. It is served one by one..I complain for the kangkong dish i ordered because I'm almost done with my food before it is actually serve so I just brought it back to the counter for take out. I was shocked when i saw the crew packing my order with his barehands. It is so unhygienic. I hope he would've used a spoon or fork to transfer it to the plastic. Please respond to me as soon as possible. I want this complaint to take an action. Thanks.

Claimed loss: 587php

Desired outcome: I'd would like an apology and i appreciate to have proper disciplinary action for it not to happen again. The branch must undergo with sanitary inspection.

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Chowking Reviews 0

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1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Chowking. Make it specific and clear, such as "Incorrect Order at Chowking" or "Poor Customer Service at Chowking Branch."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem, and any specific menu items or services involved. Describe the sequence of events and any interaction with Chowking staff. If you had any communication with the company, include details such as who you spoke with and the response received. Explain how the issue has affected you personally, such as any inconvenience or disappointment experienced. The more specific you are, the better ComplaintsBoard.com and Chowking can understand and address your concerns.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, order confirmations, or correspondence with the company. Do not include any sensitive personal information in your attachments for your own security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Chowking. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it is a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any updates or responses from Chowking or other users. You may receive feedback or further inquiries that require your attention to resolve the issue.

Overview of Chowking complaint handling

Chowking reviews first appeared on Complaints Board on May 31, 2011. The latest review Poor service was posted on Apr 5, 2024. The latest complaint Philippines serving foul food was resolved on Jan 13, 2021. Chowking has an average consumer rating of 1 stars from 1227 reviews. Chowking has resolved 11 complaints.
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  1. Chowking Contacts

  2. Chowking phone numbers
    +63 28 987 777
    +63 28 987 777
    Click up if you have successfully reached Chowking by calling +63 28 987 777 phone number 21 21 users reported that they have successfully reached Chowking by calling +63 28 987 777 phone number Click down if you have unsuccessfully reached Chowking by calling +63 28 987 777 phone number 13 13 users reported that they have UNsuccessfully reached Chowking by calling +63 28 987 777 phone number
    24%
    Confidence score
    Customer Care
    +63 917 800 7000
    +63 917 800 7000
    Click up if you have successfully reached Chowking by calling +63 917 800 7000 phone number 20 20 users reported that they have successfully reached Chowking by calling +63 917 800 7000 phone number Click down if you have unsuccessfully reached Chowking by calling +63 917 800 7000 phone number 25 25 users reported that they have UNsuccessfully reached Chowking by calling +63 917 800 7000 phone number
    Customer Care
    +63 26 341 111
    +63 26 341 111
    Click up if you have successfully reached Chowking by calling +63 26 341 111 phone number 0 0 users reported that they have successfully reached Chowking by calling +63 26 341 111 phone number Click down if you have unsuccessfully reached Chowking by calling +63 26 341 111 phone number 6 6 users reported that they have UNsuccessfully reached Chowking by calling +63 26 341 111 phone number
    Head Office
    +63 917 131 8000
    +63 917 131 8000
    Click up if you have successfully reached Chowking by calling +63 917 131 8000 phone number 4 4 users reported that they have successfully reached Chowking by calling +63 917 131 8000 phone number Click down if you have unsuccessfully reached Chowking by calling +63 917 131 8000 phone number 3 3 users reported that they have UNsuccessfully reached Chowking by calling +63 917 131 8000 phone number
    17%
    Confidence score
    Customer Care
    More phone numbers
  3. Chowking emails
  4. Chowking address
    33/F Jollibee Plaza, F. Ortigas Jr. Road, Ortigas Center, Pasig City, Philippines
  5. Chowking social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 21, 2024

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