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Complaints & Reviews

Food — Food Quality

The food looks awful. The egg rice is not well cooked, the pancit is very dry.

Food Quality

Service crews were very rude and unhelpful.

We dined around 5:00PM - 5:45PM, Mar. 15, 2015. The two ladues at the cashier seemed to be very unhelpful and very rude as they are tushing us to order. Especially the one on the blue uniform, they couldn't get the orders right. When we complained about their service, they simply shrugged it off and even laughed at us. This is very degrading and Chowking will never have our business again. I don't want to be in a food chain where I don't feel like I belong.

PS: I think they gave me a dirty halo-halo spoon

PSS: I attached photo of the rude lady.

Service crews were very rude and unhelpful.
Service crews were very rude and unhelpful.
Service crews were very rude and unhelpful.

Quality of Service

Hi, gusto ko lang pong i-complain itong nangyari sakin with my partner last March 14, 2020 8:55pm to be exact on one of their branches sa SM City Marilao. After namin bumili ng partner ko sa isang fast food ng foods namin habang naglalakad palabas na ng mall nagtanong sya sakin ng 'magkano ang halo-halo sa chowking?' hindi ako sure pero sinagot ko sya ng '59 ata?' and then inaya nya kong pumunta kami dun then pagpasok namin ng Chowking, medyo may kahabaan ang pila sa isang counter, e napansin namin na may open na counter dun naka pwesto yung isang counter katabi nya yung manager na lalaki na parang may tinuturo ata sa kanya sa POS (by the way pumasok kami ng Chowking 8:55pm since ang mall hours ay hanggang 9pm lang) at yun na dun kami pumunta para pumila kay ate girl na counter katabi yung manager nila and then pagtayo namin sa pwesto ng counter ng walang sinabi at hindi man lang tumingin (he's wearing a face mask at may ginagawa sa POS) samin sumenyas sya samin na tinuturo samin na dun pumila sa kabilang pila (sa hindi maayos na paraan ng pagtuturo) so nabigla kaming dalawa ng partner ko sa ginawa nya (on the first place pwede nya kaming tingnan para ituro in a nice way or kausapin na 'Sir sa kabilang lane na lang po sila pumila) pero hindi yun ang nangyari (nakakabastos yung ginawa nya!) kaya na-offend kaming dalawa ng partner ko sa ginawa nya and then saka nya kami tiningnan ng seryoso and then binalikan namin sya ng tingin, tapos nag-decide na yung partner ko na umalis na lang kami ng Chowking dahil sa pambabastos nung manager na yun. To describe him, matangkad sya at dark na sakto ang pangangatawan, di ko ma describe exactly since may suot syang face mask at pagtingin ko sa polo nya ay wala syang suot na name plate. ini-mail ko ito para sana hindi maulit ang ganitong insidente at maturuan ng tama kung paano magbigay ng service with quality sa mga customers. thank you.

Panis na gravy

Bakit pa po kayo nagseserve ng panis na gravy? Ganyan na po ba kayo katipid sa paninda nyo? Di na nga quality, kadiri pa kayo. Mismong gravy lang titipirin nyo kaming customer nyo? Eh kahapon pa pala yun naluto ng gravy yung binigay nyo eh. Mga salaula. Kadiri po kayo. Nagulat na lang ako kasi nagreklamo yung kapwa ko customer na panis daw yung gravy na binigay nyo. Lunch na lunch ha.

Recommend for Honesty, good supervision, and admirable relations with customers

Hi. Umorder yung father ko last March 6, 2020 and nakalimutan niya yung sukli niya (P 300). Bumalik siya a week later and binalik sa kanya yung sukli. Thank you sa crew especially kay Ma'am Cielo for her honesty.

1 s roll rice

OR# [protected]. Napakatagal ng order serving kahit paghingi ng tubig or condiments walang pumapansin sa mga crew kahit manager. Pag kaserve ng shanghai sunog pa! Pinapalitan ko sa crew nyo ang sagot sakin "normal lang" as if na first time kumain ng shanghai or first time ko sa chowking para di ko malaman ang sunog sa tamang luto lang? Nanghingi ako ng tubig sabi iseserve na lang after 20mns wala pa din. Sa maynilad pa yata kukunin tubig nyo?! Paglapit ko ng counter sagot sakin "wait lang". After 20mns wait pa din? Ayusin nyo naman trabaho nyo hindi yung pagtake lang order iniintindi nyo tapos drdma na kayo kung matagal serving time nyo or maayos ba iseserve nyo. Ni walang sinabi na aabutin pala ng 15 to 20mns iseserve yung food na sunog pa. Walang greetings wala lahat! Walang kwenta store nyo!

1 s roll rice
1 s roll rice

Slow service

I am not alone in my dissatisfaction with this branch and would like to request some sort of investigation or re-training for the staff.

Regardless whether it is dine in or take out or delivery it takes over an hour for them to even prepare the food.

They do no respond to polite follow ups on the order. The customer has to get mad before they even act.

Please look into the matter. Thank you.

poor service lack of manners

I would like to file a complaint I've always eaten in fast food restaurants, but this is my first time i got so' angry about the poor service. we waited for almost an hour so we decided to follow our orders were not being made because of their lack of coordination with the kitchen staff and the dining staff. kindly heads up your crew specifically to your dining who are responsible for out pending orders.. another concerns the rude attitude of the cashier front your costumer matters whatever the situation will be still need to smile and show politeness to every costumer. the assistant manager mam sweet told crew attending concerns immediately for me it was nice to fix the problem but this manager are so irritating why because she tried to impressing herself in front of costumer and she so'many saying that have no sense and she had a smelly mouth that I've lost my appetite. Over all that particular branch has poor service and the crew were not friendly.

Coupon Mechanics

315118 My mother visited one mall chowking in valenzuela today 03-07, she will be buying 2 sets of 2 milktea for only 60. When she got into the front of the cashier, the cashier doesnt...

Service

315118 we order lauriat meal and chaofan with siomai topping around 8:44 but they served the food around 9:20 without advise of late serving we follow up the crew and cashier but they...

Special Halo halo and Pineapple juice

3/5/20 - Chowking Vista Mall Bataan order # [protected] & [protected] / 3:35pm We decided to have our meal take out because we're in a hurry. Not that much no. of customer...

Service crew

Hi, good morning. Just want to commend
One of your employee at chowking Plaridel Crossing .. i dont know kung totoong name pa nya kung nakalagay sa name plate and her name is JAJA very nice cashier always smile at nung ako na yung omorder d talaga ko sya nakita na sumibangot kahit sobrang tagal ko namimili ng order ko sa iba kasi yun naka sibangot na yung parang galit pa .sya hindi tinuturo nya pa kung ano pwede kong kainin hanggang sa nakapili naku ng order nandun padin yung smile nya at sya pa nag assist skin maraming salamat chowking Plaridel my crew kayo ganyan nakakawala sya ng pagod . Godbless Chowking Plaridel at sana Puro ganon ang staff nyo .

One of your crew has been a positive carrier of Hepatitis B

kindly evaluate all of your crew esp those whose working at the kitchen because one of your member has Hepa B which is very dangerous especially the way it was transmitted because that infected person prepares the food for your guest and if by accidental cut his/her blood might be transmitted to others. The hepatitis B virus is spread when blood or other body fluid infected with the hepatitis B virus enters the body of a person who is not infected.
Hepatitis B is a liver infection caused by a virus (called the hepatitis B virus, or HBV). It can be serious and there's no cure. According to DOLE Department Advisory No.5 "Currently, many job applicants who are Hepatitis B surface antigen (HBsAg) positive are declared unfit to work without appropriate medical evaluation and counseling."

manager named JERRY

Un manager n ang pangalan JERRY Hindi marunong mkisama s mga crew nia!!! Kung mkpgsalita akala mo perpektong tao!!! Pano mo mppsunod un mga crew mo kung puro k bulyaw!!! Un sinusweldo nila dyn pinaghihirapan nila!!! Pero hnd ksma s trbho nila un pgsigaw sigaw mo!!! Manager k p nmn tpos hnd k marunong pumili ng mga salita n ggmitin mo!!! Kaya cguro nag AAWOL un ibng crew s inyo!!! Naku JERRY umayos k ng kilos mo baka ireklamo kta ky tulfo tutal gusto mo nmng mging sikat di b?!!! Un mga nging managers dyn dti hnd nmn cla gnyan!!!

Pineapple juice

Hi,

I would like to complain the juice they served me, pineapple juice to be specific. (March 2, 2020) It tastes like spoiled pineapple. My son who is 5 yrs old was the first to took a sip and he said it tasted different. I tasted it and it is.

I talked to the manager on duty and he said the chiller of the machine was not turned on that's why it tasted different.

I just want them to always check their products specially they serve food. What if it caused harm to my son? You're going to be held liable for it.

Pineapple juice

Pineapple juice lahang tubig na served pa.

Chowking Choices market pasig kumain kami dito nag order kami 10:55pm dumating chowpan rice namin 11:37pm 11:45pm wala pa yung order namin na siopao chicharap beef wanton halohalo kung hindi pa ako nagalit sa manager on duty hindi papa gagawin ng crew imagine unang served sa amin rice chaopan ha. Subrang Lose ang standard dito kapag kumain ka kahit kutcha at service water wala mg sasabi kapa sa crew
Tapos puro oo oo pero mg antay ka ng matagal..sana ayusin ninyo service ninyo nagbayad kami ng tama bigyan din ninyo kami ng tamang serbisyo pumunta kami diyan para kumain hindi para painitin ninyo ulo namin.😠

Poor Customer Service and ambiance is not good.

Name: Howard Co
Contact #: [protected]
Date: February 28, 2020
Time : around 8:30-9:00PM
See pics for reference

We jump in to Chowking SM Pampanga, Ground Floor beside Contis cake store. We ordered a dozen of siomai and wanton noodles. We are given 2 small saucer of chili sauce. Afterwards, we ask for additional chili sauce and i myself directly went to cashier to ask for it and the cashier ask to me to pay 5.00 pesos. Just want to verify if it was necessary to pay knowingly we ordered a dozen of siomai?

Secondly, in my years eating with you Chowking this is the only store that i was asked to pay for an extra chili sauce. How annoying!

Thirdly, prior going to cashier its been 2 to 3mins that occasionally we are raising our hands to get the attention of the crew to ask for the said sauce. That is why i decide to go directly to cashier and ask for chili.

Also, Crew or employees are not approachable. They are tardy! The ambiance is not good, and if im going to give a rating to this Chowking Store i will give a negative zero (0) for them.

LASTLY, ON OUR STAY THERE I HAVENT SEEN EVEN ONE (1) MANAGER. NO MANAGER IS AROUND. IF THERE IS, I THINK THIS WILL BE NOT PUT INTO A FORMAL COMPLAINT.

Poor Customer Service and ambiance is not good.
Poor Customer Service and ambiance is not good.
Poor Customer Service and ambiance is not good.

Poor service

315118 We ordered the following items: 1 ss pork/sprite, 1 pcf csfc d/milktea, 1 psio and 1 tofu for dine - in. Based on the receipt, the order was placed at 7:12pm. We waited for 20...

Super slow service

I ordered 2 pork chowfan dumpling with wonton mami alacarte, i ordered at around 7.16pm and i receive my order at around 7.40 pm, then i ordered additional 2 plain rice and again...

service

Gusto ko lang sabihin na puwede ba eh enhance niyo pa ang good customer service ninyo. Dahil noong February 24, 2020 nag punta kami ng partner ko sa Chowking Divisoria dito sa...

Order delay

Chowking Santa Grove Paranaque branch, I ordered foods exactly 7 :19 but foods arrived 9:00pm. They promise give me a complimentary gc because last time i ordered 8pm but i...

Promo infraction

There is this siomai love promo flaunted on grab, on chowking page. So I placed my order then upon arrival of the driver to the store, the resto staff doesn't know the delivery promo that is dti registered to think it was on its promo dates which is feb 18-24, and I ordered feb 20. The most disappointing part the food arrived without it, and the staff didn't even checked at all on its existence, the chao fam I ordered came coarse, and dry, and cold. The driver arrived on time but the food is old.

Promo infraction
Promo infraction

undelivered order

Hi. I ordered today feb 18, 2020 at 7:24 pm with order no. 317560. As said in the generated e-mail the order was already sent on the store. We waited for 2 hrs and texted the number attached which is [protected] inquiring about the order but there was no reply. I called the p burgos spring cinema branch and was notified that my order wasn't received because they were offline. We waited for 2 hrs and found out that our order didn't pushed through without any advice. I hope you fix this matter because if I haven't called the branch we would have waited for nothing.

undelivered order

Yap i ordered a 6 pcs chicken bucket

315118 Earlier I just drop by to chowking pedro gil st sta ana mla., and when one of the crew gave me my order I asked him if my orders complete and he said yes! I even checked by asking...

service

I always order pork chao fan with toppings (sometimes steamed siomai or fried shanghai) in sm megamall. When they serve my order for take out, I always ask for toyo and the...

missed out utensils.

Kindly heads up your crew specifically to your dining who are responsible for out pending. Nakakainis lang nag mamadali kasi ako so di nako nag abala pa na tignan ung paper bag ko kung may kutsara kasi nga pork Chao fan lang naman inorder ko . Paki double check namna ung mga utensils. Lagi nalang ganyan pag nagtetake out ako. Halos pare pareho missed out nio utensils LANG. katulad sa festival ck branch.

Chowking Paco (1281) — wrong punching of my order, lapsed shanghai and chow fan. I am really disappointed.

660322 I am writing tonight to complain of the poor service I received from your restaurant on Feb 15 2020 around 3am. My Receipt OR#[protected]. The crew was about showing a rude attitude...

staff

Good day! Yesterday we had a lunch at chowking u. N station with my co trainees and it was a bad experienced. It's around 12 or 1 pm. The only thing that we wanted to do is to move the tables para sama sama kami later on nagreact ung isang staff wearing blue polo shirt name "jerry". That time saktuhan n nandun sa area ung isang manager narinig ko usapan nila sabi nung jerry sa manager "mahihirapan kasi kami" in front pa namen may tnwag nmn n crew ung manager para tulungan kami pero kami pdin ang nag ayos. After nun nagmamake face n ung staff nagdadabog mag bass out sinara pa nga nya ung area sa likod namen ayaw nyang pa upuan I dont know why. Pero pick hours yun. Ung itsura nya mukhang galit samen. Ung isang ksma ko nwalan ng gana kumaen sa kanya. Ung feeling na hindi kami welcome. And last ung kulay yellow na nilalagay para sa close area nilagay din nya ang masaklap umibabaw pa sa plato sa side namen. He should know the word "customer service" and "manners". Pati ung isang guest sa table idinaan nya sa ulo ung kulay yellow na yan w/out saying excuse me tpos natamaan n walang sorry. Nunh nglagay den samen nyan walang excuse. Sana kung ayaw n nandun kami hinanapan nya kami ng table para mag move mhrap mghanap kce 11 kme and pick hours. Kami n nga nahiya kaya niligpit n nmen pinagkainan nami sana mabigyan ng aksyon ung mga ganetong staff. Thank u.

staff
staff

service

I would like to file a complaint and a commendation, I've always eaten in fastfood restaurants but this was the first time i got so angry about the service it was around 11pm and after we ordered food i was trying to find seats and then we called the crew and ask them to clean up the table and the crew said "wait lang po mam hanapin ko lang po yung basahan" but it never happened and almost all of the tables are so messy, most of the crews just keeps on walking and i kept observing on the things that they are doing but most of the time they only walk around the restaurant and serve the costumers order but they ignored all the messy tables and never cleaned a single one, but i saw this single crew that keeps working and cleaning and serving, he kept cleaning all of the tables all by HIMSELF and his name was Mark Anthony Pascual(i dont know if i spelled it wrong) and he's the person i would like to commend. And after we ate i ask for his name and told him the things he keeps doing and never talked to the manager about it because my body is like boiling in anger. Mark Anthony Pascual is very dedicated hardworking person to his work.

service.

I went to chowking Pateros Bayan. There cashier name jesza, she didnt great me, so 1st I understand maybe she's tired. But when I'm asking in a nice way what available...

service

I would like to complain that my solo parent card was not honored for the first time yesterday Feb 13, 2020 around 6:30 to 7PM. I Bern using it for 2 years and unfortunately not honored by Liza. I was asking for her supervisor but was not available by that time. I would like to complain about it. Instead I bought the food with out any discount. I am with my daughter surfing that time. I know that there is a law re solo parents and can avail discounts on food etc. Hope you answer my query. Thank you.

service, and order

Ck ortigas avenue rosario pasig city.

I order for take out around 8am in the morning, with the staff named jed, also the one who served my order, thinking that it was all complete, because he said its all complete, till i check my coffee, he served me a hot tea, so i rushed back to the store, it was a waste of time. On the same day i came back with my friends around 11:44 in the evening, we ordered again, then they served us a drink with thick oil on the glass, so i ask to replace it, the food came at 12:12am, i tried to update for the food, but the server do bussing so i remained silent for 26 mins, i even ask for a complemetary sauces, coz the cashier did not gave me any sauces, until the food was served, yet it is not what i ordered, but still i remained silent, it is clear that the staffs are lack of knowledge, imagine, two mistakes, on one person, on the same day, that was my first time to visit the store, and that will also be the last.

service time

Not sure what happened inside the kitchen, if they loss my receipt there that is why my order wasn't serve. I already made 3 follow ups for my order and still it wasn't...

order takes too long, when we cancelled the order, cancellation took too long also

315118 January 27, 2020, 12:30am We ordered pancit canton with chinese fried chicken with drink and 1 siomai ala carte. The cashier did not ask us if we are willing to wait for our...

I ask for extra creamer for coffee

I ordered a longanisa breakfast and ask for 1 sugar and 5 creamer for my coffee. It was acknowledged by the cashier and I waited for 15 minutes. When it was not yet served after...

crew. service time. food.

We arrived at chowking shoe avenue marikina at 1 15pm, and the cashier set our order, gave our receipt at 1 25pm, as stated on the receipt. At 1 45pm our order has not yet...

food and service

It was my second time to dine at Chowking Bagong Silang branch and both visit made me annoyed. The first visit, I ordered beef mami becuase I have flu and craving for hot...

food presentation, manner of crew and service

315118 I order chicken lauriat, around 1:45pm noon january 29, 2020. Pag serve ng food hindi man lang naka tray?ni hindi nga nag greet ang nag serve ng pagkain, nilapag lang tapos nag...

serving of the order.

So i ordered 2 pork chowfan, 1 with toppings and the other none.My problem is they are taking so much time to serve an order and you have to inform them to follow what you ordered...

Chowking.comservice & product

It's our first time to eat CK @San Joaquin pasig branch . I'm so really really disappointed to their product and service time. You know what why? my boyfriend is the one who fall in Lane. Then after all the cashier said within 15MINUTES then I guess it's okay, then it's been 15 mins already (sobrang gutom na gutom na Kasi kami that time) then there's nothing food come to us. Till 30minutes no one who come to us to served our [censored]ing order. So that I came over the counter to ask a cashier for my ordered but the cashier did not talk . But it's okay it's I understand but Please till to the cashier ask a pantry and kitchen for what is the exact minutes before they served to the customer their ordered and also make sure complete all the order because like what we experienced super late na nga lacking pa (di kasi biro Ang magantay NG ganun Lalo na pag gutom na) so I'm sorry for what I said over the counter. (Nadala Lang NG gutom ). Hope you understand God bless 😇😊