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Chowking Customer Service Contacts

+63 28 987 777 (Customer Care)
+63 917 800 7000 (Customer Care)
+63 26 341 111 (Head Office)
+63 917 131 8000 (Customer Care)
33/F Jollibee Plaza, F. Ortigas Jr. Road, Ortigas Center
Pasig City
Philippines

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Chowking Complaints & Reviews

ChowkingNo condiments

I ordered at foodpanda around 5pm and the food arrived 6pm. Though the app promised only 39 minutes, we still received the food but what makes us disappointed is the condiments is missing. We ordered 3 shanghai (meal) and yet the crew only gave us two mini sachets of shanghai sauce. Imagine, in one order there is 4pcs of shanghai and they gave us 2pcs of mini sachets? To tell you, we already note upon ordering that we want extra shanghai sauce because we knew it'll be not enough. This is so disappointing.

No condiments
No condiments

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    ChowkingDiscrimination

    Good evening,

    Gusto ko lang ireklamo ang guard dahil binastos at diniskrimina niya ang tatay ko, dahil lang akala mukha kaming walang pera, at walang kakayahan, at hindi lang yan habang nagsasalita ang aking tatay tinalikuran pa, hindi ako yung taong magpopost sa fb, that's why dito ako dumiretso, I hope na hindi mangyari ito sa ibang tao. I AM VERY ANGRY SA PAMBABASTOS SA AKING AMA, humble na tao ang tatay ko. Hindi niya deserved mabastos at masakit lang.

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      ChowkingService

      Pasarado nyo na yung store dito sa taft avenue la salle chowking . Napaka walang kwenta ng service dito 2 items lang lauriat at beef chowpan . Wla pang drinks na kasama puro alacarte . Inabot ako ng 31 minutes kakaanyay mga katabi ko alis na ng alis sakin wala pa napaka hayup ng service dito araw araw
      Jam
      Archie
      Charles
      Gema
      Lando yan ang mga on dity

      Service
      Service
      Service

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        ChowkingBeef mami

        Sa dami kong nakainan ng beef mami sanchowking dito lang ako nadismaya sa branch ninyo sa robinson malabon, yung beef mami nila parang lucky me beef noodles na nilagyan lang ng toppings para masabing beef mami pakiayos naman po, tapos yung officer ninyo na mataba don na lesbian masungit, nagfollow up lang ako ng extrarice nakasimangot na samin, pakiayos naman mga mam ser

        Beef mami

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          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          ChowkingChowking Philippines Serving Foul Food

          Date of Incident: 1/12/2021 9:50PM - 11PM
          Client Number: [protected]
          Description:
          i have tasted and may have eaten a foul food served by one of chowking branches in Petron, Dimasilang, this food was delivered to my home and so i went there immediately to get their validation for the awful food on and get explanation on why i was served that way, but the manager insist to answer nothing and take my information and leave.

          Attached Photos Left to Right
          : foul food ive tasted and may have eaten, : manager that doesnt provide any explaination to my issue :

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            RESOLVED

            this was my mistake, showing it to public i didnt know it will be posted i have attached sensitive photo

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            Chowkingunhygeinic way of serving the order and attitude towards customer

            i and my officemates went to one of your branch to take out some lunch .. we ordered chaofans with toppings and plain... on out receipt its 11:57 but the food was served 12:10 without any notice that it would take that long in addition to that the crew on the dispatch area preparing the orders, the crew makes "kamot" her body while holding the plastic bag without setting aside the fact of covid its not hygeinic specially she is serving food .. food safety matters, and for the service itself a simple greetings is enough just set aside the smile coz they're wearing a mask..

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              Chowking PitxI am complaint about food served

              Hi! Good day
              First time ko kumaen sa chowking pitx kanina, pero nalungkot ako ng iserved saken ay mali food instead na chaofan fried rice with 1pc chicken.. 1pc chicken with plain rice lng.. Tinanong ko kay crew kng bakit mali yung served n food dapt chaofan rice yun at hindi plain rice ang sagot nya saken plain rice lng dw yun.. Kita nman sa resibo na pcf (porkchaofan) un at hindi plain rice, hindi na ako nkipagtalo dahil gutom n rin ako sa biyahe.. Sana po maaksyunan nyo po yan na dapat po matraining lahat ng crew sa pagbabasa ng resibo at sa kitchen nmn po pakibasa po ng maayos ang resibo bago nyo iserved..

              Yun lng po at maraming salamat

              #sodissapointed

              I am complaint about food served

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                ChowkingChowpan and pansit

                Yung pansit at chowpan na order nmin napakalamig dapat di nag seserve ng ganun kalamig parang kumain ka lng sa tabi tabi mabuti pa tabi kht paano mainit pa ibibigay sayo kaysa dto sa na serve saamin

                Chowpan and pansit
                Chowpan and pansit

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                  ChowkingMissing item

                  I ordered kangkong, chicharap, chowfan and wonton soup. But the guy delivered it without the soup on it. Chowking avenida recto

                  Missing item

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                    ChowkingWrong item delivered

                    My order is chicknsauce and chicken w/ coke, then what is delivered to me is sweetnsour and chicken w/icetea.They even call me to say its the same instead of apologising for mishandling.How come thosw dishes became same?how come coke is same as ice tea.
                    Attention to details pls of your staff doing the order.They should take responsibility for their wrong instead saying such thing to the customer they have disappointed

                    Wrong item delivered
                    Wrong item delivered
                    Wrong item delivered

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                      Chowkingforce upgrading of drinks

                      i ordered at chowking in divisoria, forgot what is the exact location but not the one in 168mall. I ordered last december 22 around 6:30 in the evening. I want some Coke Zero but the cashier told me that they dont offer regular drinks except for pineapple juice which means Ill need to pay extra 5pesos so that i can have a drink and all the other drinks is only available if you upgrade it in medium size. Is that even possible? You are forcing your customer to upgrade their drinks so that you will have a great sales? im so disappointed! i always ordered at any fastfood chain but this is the first that the regular size is not available, while for sure it was a combo to your rice meal! I ordered to the gay? cashier i think and i ordered to the other girl cashier for extra plain rice but she's mad i think? i know its hard to work in a operation industry but they choose that job so they must be polite to customer. Sorry, but i just need it to report to you, because not everyone can afford an upgrade drinks in their meal. Be sensitive and responsible, its still pandemic! thankyou and merry christmas:)

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                        ChowkingManager

                        The manager doesnt follow the safety protocols when someone have been touch in covid. She doesnt care about other people. One of my co worker have a family positive in thier home but the manager still force my co worker to work. And They edit workers hours of work, they cut some of the employee hours so employee have less hours. One more thing is that they dont credit the sick leave, When you are in quarantine. Please help us stop this. All workers are worried and scared. Please an action. THANK YOU.

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                          ChowkingChicken Lauriat

                          I order today and it was delivered fine, however, no free chicken in my chicken lauriat order. You are advertising free chicken when you order chicken lauriat including delivery but I did not receive any free chicken! So disappointing! I cannot imagine why they forget my free chicken even though I ordered chicken lauriat. Did they forgot that chowking have a promotion? Regardless, this is not chowking works and I will not order from chowking moving forward!!!

                          Chicken Lauriat

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                            ChowkingNag order ako ng shanghai with rice nag add ako siomai 3 pcs ang pinadala padin shanghai!!

                            Joy Bombasi
                            Nag order ako ng shanghai with rice then nag pa add ako fried siomai! Shanghai padin pinadala!

                            Nag order ako ng shanghai with rice nag add ako siomai 3 pcs ang pinadala padin shanghai!!
                            Nag order ako ng shanghai with rice nag add ako siomai 3 pcs ang pinadala padin shanghai!!
                            Nag order ako ng shanghai with rice nag add ako siomai 3 pcs ang pinadala padin shanghai!!

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                              ChowkingService delivery

                              I ordered and paid already onlline but almost 2 hours we didnt recieve yet our order. When my wife called the store and the staff said they didnt punch yet our order please do something about this issue

                              Service delivery
                              Service delivery

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                                Chowking1 halo 2 for 85 pesos only and for 40 mins preparing time

                                They are not riders friendly were crews dont mind the riders follow up imagine preparing 1 cup of halo 2 in 40 mins is so disgusting!!! The time the customer booked is 8:05-8:06pm the I got the got its 8:46 pm
                                Please be considerate always because we are also your customers we are amendable and we got be scolded of our valued customers if we arrived late or the food arrived late
                                Our time is precious because every booking is important

                                1 halo 2 for 85 pesos only and for 40 mins preparing time
                                1 halo 2 for 85 pesos only and for 40 mins preparing time
                                1 halo 2 for 85 pesos only and for 40 mins preparing time
                                1 halo 2 for 85 pesos only and for 40 mins preparing time
                                1 halo 2 for 85 pesos only and for 40 mins preparing time

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                                  ChowkingMilktea

                                  My husband ordered a large milktea no ice and 1 canton platter. I'm always requesting na no ice dahil malayo kame sa area and I don't want n mawalan ng lasa ung milktea because natunaw na ung ice. This is the first time na super kunti ng milktea I think pang regular n lang sya and ang worse e walang pearl. Nakakadisappoint na ang layo ng byahe ng asawa ko para lang sa milktea na to and eto lang pala mapapala ko...
                                  Pakiayos ng service niyo... Hindi pinupulot ang perang pinambabayad nmen para lang sa pagkaen na to. Ok lang na konte.. Tanggap ko pa pero ung walang pearl??? Seriously??!!
                                  Milktea pba yang mattwagan?
                                  Ordered today 11/25/2020 11:18am
                                  Order no. [protected]

                                  Milktea

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                                    Nov 24, 2020

                                    Chowking — Service

                                    Nag order kami sa chowking roces via foodpanda and its for "pick up". Ako ay isang rider ng foodpanda...

                                    ChowkingI am complaining about the service

                                    Yung service dito sa chowking bedrock luzon napaka panget! Papanget ng ugali ng mga crew dito lalo na yung mga nasa lobby napaka ma-attitude!!! Sana kung ayaw na nila magtrabaho, magresign nalang sila! Nakakahawa yung negativity nila hindi nakaka enjoy kumain. Mga walang modo. Nagtrabaho rin naman ako as a crew pero kahit anong inis ko sa customer diko pinaparamdam sakanila! Dito kahit konting request lang ng water parang labag sa loob nila!

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                                      ChowkingIncomplete order, unreadable receipt

                                      We ordered today, november 17, 2020, the following:
                                      8 pcs chicken and 1 small halo halo.
                                      How come that we only received 7 pcs of chicken only? Kulang siya ng isa. We expected it to be complete kasi naka delivery siya but then again ganon pa rin grrrr. I'm an unsatisfied customer in here. We paid for the right amount, 559 pesos rin yung chicken ha. Another, yung receipt niyo sobrang labo, kaya di mo halos mabasa yung details. Attached with the complaint is the picture of the receipt. Diba, wala man lang mabasa.

                                      OR#: [protected]

                                      Incomplete order, unreadable receipt

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