Chicken Express review: A order

I was visiting in Durant, Oklahoma and my family and I chose to eat at chicken express. The order wasn't right so I called and spoke to the manager. He said that my order would be fixed I could come at any time to have it replaced. It was getting late and I didnt feel like driving anymore after driving 5 hours and I waited to go. I called as I did the last order and the manager said that my name was not wrote down. He said he believes they would have wrote it down. I would like for the manger to honor what they said to me about being able to fix my order but the manager that is working now will not do so.