Chicken Express Complaints & Reviews

Chicken Express / placed order

Apr 14, 2019

The young lady who took my order was very rude for the start of placing..she never greeted me just asked me what I wanted to order...even tried joking with her to lighten up..while placing order she cut me off and asked could I hold..only to come back and ask me to repeat the order all...

Chicken Express / rude service

Apr 12, 2019

I took my son to the Chicken Express in Mt. Pleasant, Texas where I could spend time with him. We got in the store at 9:40 PM and paid for our food. After getting our receipt and drink cup we could not get tea because the tea station was already taken apart. I then asked of we had time to...

Chicken Express / formal complaint regarding the chicken express franchise in red oak texas.

Apr 3, 2019

To whom it may concern Please accept this letter as a formal complaint regarding the Chicken Express franchise in Red Oak Texas. My daughter has submitted her resignation and I feel it is incumbent on me to point out why and to help you avoid potential lawsuits in the future. It has been...

Chicken Express / customer service

Jan 20, 2019

I went to this location thru the drive thru the have a black guy work the drive thru every time I go the first time he double charged my card. I went back thru the drive thru and he told me don't worry about and gave me cash I found that to be very suspicious. The second time I went I...

Chicken Express / deplorable quality & customer service

Jan 16, 2019

On January 16, 2019 I received cold tenders for the 2nd time at the chicken express located at 904 W. Eldorado Pkwy. The first time it occurred the individual responded by promptly providing me with a hot fresh order replacement. However, the 2nd time the employee was combative. He stated...

Chicken Express / cleanliness/raw food

Jan 16, 2019

My son and I went to Chicken Express in Bowie TX last night for dinner. The place needed a good cleaning, there were empty tables that needed wiped off and there were very few customers in there so the employees had no excuse for this. Also, after my son and I had ordered I hear the people...

Chicken Express / unsanitary

Jan 15, 2019

Women's Restroom sick broken, Employee handling food wearing a nasty hoodie with ear phones on. we saw a Employee drop a row picked it up and put it in customers box that had ordered in drive - thru. The cashiers was handling money then cooking food. no Employee was wearing glove...

Chicken Express / customer service

Jan 14, 2019

This has happened many times. I complained about it months ago, but I am tired of going through this. On a number of occasions I have gone in to buy the leg and thigh special on Mondays, and the chicken was not ready. Sometimes the excuse would be "it'll be ready in 11 minutes" or "it'll...

Chicken Express / I am complaining about poor customer service

Jan 5, 2019

On January 4th, 2019 I went to the Dallas location at 1822 Midway road Dallas Tx, 75287 I ordered two lunch specials for a coworker and me. When we got back we noticed they had only given us one of the orders. I called and the lady told me to come the next day and she would make it right. In...

Chicken Express / service of employee and manager

Dec 28, 2018

"Where do you want to eat today?" as I look down at my 10 year old daughter. "I haven't had Chicken Express in a while!" she stated. "Well if that's what you want we will go eat some chicken!" I replied. We drove over to the restaurant and pulled into the parking lot. Never had a bad...

Chicken Express / worst place to work

Dec 24, 2018

I have a 4 year old that got sick. And my husband was out of town.. I CALLED IN AND ASKED IF I COULD FIND SOMEONE TO COVER MY SHIFT. They said no it's okay. And then the next day. I was sick. Running a 101.6 fever. So I called in. I CALLED IN. AND IT WAS AT LEAST 4 HOURS BEFORE MY SHIFT...

Chicken Express / running out of chicken every tuesday before 7

Nov 27, 2018

Iwent to chicken express today and was told they were out of legs do you want all thighs. No maam!!! I replied who wants all thighs. This is not the first time the past 2 months it has happen at least 3 times. I get off at 5pm go home see the family and if I dont get there before...

Chicken Express / military discount

Nov 25, 2018

I tried to use a military discount and was told that I ordered a $5 lunch so no discount. I have ordered this before at this location and 2 others and have received it and am now told NO. I think their buisiness has fallen off and they are cheaping out. They also tried to charge me for...

Chicken Express / the service

Nov 14, 2018

I should not have to wait 30 mins after I paid for my food to get it. I was told three different times that the tenders were dropped in the fryer. Which means 3 different times they got new batches of tenders they forgot about my meal that I paid for. This is unacceptable. I have never...

Chicken Express / credit card was double charged

Oct 30, 2018

Yes my name isDuvante. Washington, I live in Tyler Tx. I went to your chicken express on Jacksonville Hwy, they double charge my credit card and keep telling me they didn't. I watched the guy through the drive thu window as he made the transaction twice. I've called and called and he keep...

Chicken Express / uber eats/poor customer service experience

Oct 26, 2018

Good morning. I hope this email finds you in the best of spirit; however I'm sending this only because I never experienced any issues with Chicken express until yesterday. I decided to order my coworkers lunch and the location out in Fort Worth store 11 forgot my food and when my colleague...

Chicken Express / janitorial skills

Oct 23, 2018

I needed to say one more thing about the cleaning process that the women at the 114 Sycamore street bear in common. I have a hand washing habit that most use hand sanitizer in the be place of hand washing. And so since I live in a house and clean it properly, I use the same technique on...

Chicken Express / chicken express drive thru

Oct 19, 2018

I went to chicken express ordered some food got to the window got my order. And a lady with blond long hair i asked around they said she was the manager. She was rude and had an attitude when i asked for some sauce for my food. I will not be going there anymore when shes working i dont...

Chicken Express / service and food

Oct 6, 2018

Today, October 6, 2018 at approximately 12:30 pm, I ordered two snack packs from the drive thru: one with spicy tenders and fried pickles. After purchasing and receiving my order, I checked the order. It wasn't what I had ordered, so I went inside the store to get the correct order. I...

Chicken Express / bad service and can’t satisfy guest

Sep 28, 2018

First of all when I placed my order I asked if my 7pc tenders could be made to order. The order taker told me yes! Total was $11. Xx. I was given 4 luke warm tenders instead of 7. I stated nicely that I wanted them fresh. I was argued down they were fresh and hadn't too long came up! But I...

Chicken Express / management

Sep 25, 2018

My husband and I visited Chicken Express on 82nd/University aroubd 5 pm. Apparently it was close to a shift change and the manager was yelling at all the employees. He was yelling about them trying to clock in, then yelling at day shift to "GET OUT" while people were still in the middle of...

Chicken Express / chicken tenders

Sep 21, 2018

There was thread hair like material on my chicken stuck in my chicken i got sick and threw up stopped eating went to complain to manager at stire she touched my short and said oh thats thread from your shirt my scrub top is not thread y at all. That made me very mad. I will never go back...

Chicken Express / staff

Sep 19, 2018

9/18/18 8pm Staff was the most disgusting bunch of undisciplined food service employees I have ever seen. Unorganized, poorly trained, foul mouthed degenerates that I did not want serving me something I would be digesting. The staff was arguing, yelling, and cursing at one another while...

Chicken Express / customer service

Sep 17, 2018

I am writing in regards to a complaint with the Chicken Express located in Alvin, Texas which occurred on September 16, 2018. I pulled into the drive-thru and waited several minutes without a greeting of any type. There were no cars in the lot and two vehicles at the window. I assumed the store...

Chicken Express / wrongfully charged at 2 different locations

Sep 16, 2018

I am extremely upset. I went to a location in Grand prairie texas off 360 and ordered a #1 with fries. When I recvd my food i had an xl drink. When i looked at the receipt I was charged for an upgrade which is somthing I didnt order nor agree to, I didnt say too much that day, however I...

Chicken Express / ownership

Sep 7, 2018

The owner refuses to provide the necessary tools to run the kitchen effectively. He has told the kitchen staff that they dont make enough money to fix the cameras to provide safty from theft. He also refuses to give adequate pay for those working 5+ months, claiming they need to go out of...

Chicken Express / bug in the chicken

Aug 23, 2018

on 8-16-18 My son in law went to buy chicken express on 4th and slide Lubbock, texas he ordered two orders of the chicken tenders the 3 count I believe we live in between Lubbock and Levelland when he open the dinner notice there was a bug in bedded in the chicken tender by the time it wa...

Chicken Express / chicken express midland texas

Aug 18, 2018

First of all the managers are rude. Yall new ppl that's going to be professional . One of ur managers where shorts nd the other one is just plan rude. I know from experience that they I've went thru the drive thru nd it smell like marijuana even when I've been on the inside it smell the...

Chicken Express / managers unprofessionalism

Aug 4, 2018

Manager was rude and acted very unprofessional. I was shocked and suprised at her conduct. It was not Stacy but the manager above her. Stays conduct was exemplary. I asked if Stacy was there and she said no. Tomorrow. I asked what time she said she can't give that info out. Then I said...

Chicken Express / employee

Aug 4, 2018

I went to the Chicken Express on Blue mound Rd. in Saginaw, Texas around 5. When I walked in only one register was open and the girl at the counter was taking an order. When she finished I stepped up to the cash register and she didn't greet me or anything so I was like "Hello can I...

Chicken Express / product

Jul 30, 2018

I came up there because I noticed it was new to town and was amazed by the prices... unreal... kind of ridiculous... I didnt get my son his own food because I am not paying $5 for 1 strip and 1 leg that just too expensive... I got 2 number 1's when i got home the fried pickles I could...

Chicken Express / tenders inedible & rude asst mgr

Jul 19, 2018

Went to Drive thru . Waited in line over 20 minutes . Got 7 pc tenders with roll fried okra & corn nuggets. Got all way home in 108 degree weather thru heavy traffic. and tenders so overly salty can not eat them . It's like they dipped in salt instead of batter. Inedible. I called store to...

Chicken Express / staff

Jul 8, 2018

I went to chicken express is roanoke today. The person taking my order could not get my order correct. It took him 3 x's of repeating to get my order correct (snack pack and tea - not difficult at all). I drove up to the window and was behind 1 car. He came out to my car, I gave him the...

Chicken Express / service

Jul 1, 2018

I went to get some food today from your location in cleburne, I did not get to do that because this is how the ordering went: chicken express can I help you, me: 2 large sweet teas please and...employee:1 sweet tea 1 teas please and...employee:2 teas anything else, me: ye...

Chicken Express / food quality - customer service

Jun 25, 2018

I'm goiung to start off by saying I love the spicy chicken strips only reason I go and the sweet tea. I've always had good food and service until now. I am a night nurse so we barely make it in before closing, we ordered on sat 6/23/18 drive thru a little after 930. Did not get to start...

Chicken Express / two number 1 meals

Jun 24, 2018

I went threw drive thru and got 2 number 1 meals both meals were full of grease. The fries were cold and greasy.. I called and talked to manager and she stated I would have to drive back with food and she would return money or replace meal. I live at least 20 min away, I explained I lived...

Chicken Express / business

Jun 21, 2018

employees being scared to say they do not want to work doubles because they say they will be treated unfair and will be made to feel out of place and uncomfortable. Employees dont get to sit for a moment when they are tired unless they smoke and employees and mangers only get 2 to 5 minute...

Chicken Express / quality of food

Jun 21, 2018

I went to Chicken Express located on Rowlett Rd and Hwy 66 in Rowlett Texas on 6/14/18. I ordered 3 piece fish filet dinner with mash potatoes and green beans. The fish was very hard and the mash potatoes where dry. I called on 6/14 to complain. I asked to speak with a manager but was told...

Chicken Express / chicken express-lake worth-customer service drive thru

Jun 20, 2018

Chicken Express-Lake Worth On 5/20/18 at approximately 6:15 pm, I went thru the drive thru, pulled up to the menu board, saw the price of the 32 oz tea (1.25), waited when the car in front moved two cars up, I also moved thinking there maybe another order speaker. Since I've never visited thi...

Chicken Express / staff

Jun 14, 2018

The whole place is a mess. The bosses girlfriend is one of the managers in the store. A friend of mine is currently working there and she has had problem after problem with her. She has told her to stay clear of him and he is her boss. She is very unprofessional. The whole place is a wreck...