The complaint has been investigated and
resolved to the customer's satisfactionResolved CellC — terrible service
resolved to the customer's satisfaction
My cellc contract phone was stolen while I was at university, on the 11 february 2017. I blocked the number by calling cellc. A police report was filed and a case opened. The contract holder approached pinetown cellc shop during the following week to have a sim-swap. The swap would take 24-48hrs to complete, the employee said I would contacted when the sim was ready. I wasn't for over two weeks. Eventuaaly I received the sim card on the 13 march 2017. My contract airtime was there and my free sms's. My next contract airtime came 2 days later and my free sms's were taken away. As pinetown cellc office was delaid, I lost out on the potential benefits of my contract. I'm frustrated with the service of that cellc shop as this is the second delay with my contract.