CB Telecommunications Cell C Data connection problem in our area

Cell C – Data connection problem in our area

Lucky, of US

Apr 10, 2025 6:23 am EDT

Resolved

Replied

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Hi cellc my name is lucky from freestate viljoenskroon, rammolutsi...

We have a problem with data connection and its been almost a month now and we bought data now we cant use our data because of data connections.. So we like to know whats going on because we cant connect to anything even on internet... Our tiny business.. We dont even have lte data connection because network is ok but data connection gives out an error here and so we want to know whats causing that.. We are worried about our data that is going to expire at end of the month and we'll be loosing a lot of data.. Please help

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Cell C response

Apr 12, 2025 3:00 am EDT

Cell C customer support contacts

Phone numbers

135

147

Address

The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Dear Lucky,

Thank you for reaching out to us.

We sincerely apologize for the inconvenience you and your business are experiencing due to the ongoing data connectivity issue. We understand how critical a stable internet connection is, especially when it affects your ability to operate your business and use the data you've purchased. Please be assured that your concern is important to us.

To assist you further, we kindly request that you email us at sm@cellc.co.za with the following information:

- The Cell C affected number
- An alternative contact number
- The make and model of the device you’re using

Once we receive this information, we will investigate the issue accordingly.

We look forward to resolving this matter and appreciate your patience.

Kind regards,
Cell C | GN

Resolved

This complaint has been resolved automatically due to user's inactivity.