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Cash Crusaders

№ 1 Lakeside Place Capricorn Business Park Prince George Drive
Muizenberg
South Africa - 7945

Customer Service

+27 217 879 800(Western Cape (Head Office) 14 14
+27 413 977 100(Port Elizabeth) 2 4
+27 317 913 100(Durban) 4 4
+27 112 440 600(Gauteng & Franchise Inquiries) 19 12
Cash Crusaders is Southern Africa's largest secondhand retailer with 207 stores nationwide.
Store Locator

Postal Address
PO Box 39568, Capricorn Square, Cape Town, 7948

Durban
Physical Address: 119 Wiltshire Road, Southmead Ind, Pinetown Ext 29, Durban
Postal Address: PO Box 47538, Greyville, 4023

Gauteng & Franchise Inquiries
Physical Address: Stand 611 & 612, Lanseria Corporate Estate, Cnr Falcon & Thunderbolt Lane, Lanseria, Extention 4, Johannesburg
Postal Address: PO Box 1814, North Riding, 2162
 
Port Elizabeth
Physical Address: 61 Worraker Street, Newton Park, Port Elizabeth, 6001
Postal Address: 16 Jet Park, Caravelle Street, Walmer, 6001

Western Cape
Physical Address: № 1 Lakeside Place, Capricorn Business Park, Prince George Drive, Muizenberg, 7945
Postal Address: PO Box 39568, Capricorn Square, Cape Town

Complaints & Reviews

recliner lounge suite

In november i purchased the above item, the store manager told me that its a brand new suite, i was told to pay the some of R10 000 rand into the managers personal account and so we did, my 2 seater is falling to pieces and now he refuse to help me in anyway and said there is no guarantee on couches, i would understand if it was a second hand product but as he told me its brand new i would think there would be some kind of procedure if things like this happen. Ive contacted the store but they say there is nothing they can do. Please could you advise on the way foward or would it be in my best intrest to get media and the consumer boards help

samsung laptop tampered with

570139 I went to Cash Crusaders Polokwane game Centre and asked for a loan (R500) in exchange for my laptop and charger. Today 04/03/2020 I paid their R630 back only to find out that...

Shop assistant

Goodday I'm very disappointed in a staff member at town center Mitchell's at cashcrusaders I phoned to ask if I can bring and equipment in because of my condition I just wanted to know if they take in a item I have because I can't come down then they tell me no they don't take .on of the staff named jamie while I was tawking she put the phoned down in my ear witch I think is unprofessional I phoned again thinking I'm going to speak to the maneger but I phned 10 times and no one picked up is this the 5 star service customers get . Please it's unexceptable

unethical behaviour and the selling of faulty goods

I purchased a Dixon 10' Tablet on the 14th of January 2020. This was at the Randburg Square branch.

The device was for my son who uses it daily for his school textbooks and needs to have daily in class.

On the 13th of February, it stopped working, would not switch on and was not charging.

I took it back to the store, Monday the 17th of February and was advised that the warranty covers this fault and they would take it in for repairs that Wednesday and due to the fact that it is used by the child for school I would have it back the following Wednesday. If they can't fix it, I would receive a new one.

I was advised by the staff to speak fluent English while addressing the Manager and stating my case or he would not take me seriously.

The Manager of the store confirmed the device will indeed be back on Wednesday the 26th.

I was given contact details to call and follow up before the 26th and I indeed called the store 3 times on the day and no one answered.

After work, I went to the store and was told the device has not arrived and should come back the next day. (In all this time my son goes to school daily without a learning device)

I called again on Thursday and again no one picked up. I only got through after 3 pm and the lady I spoke to (Kea) advised that the device was still not delivered and that I should hold while she calls the manager for me and then hung up on me.

I called back and the guy who picked up told me, Kea hung up because there was another member waiting. The manager of the store, they refer to as 'Dali' took the call and said the truck that delivers stock is late and will definitely be delivered the next day on Friday at 15:30 pm.

I left my contact details and requested to be updated and notified once the device was available, which never happened. I again called back today, to be told my son's device was still not available and HUNG UP ON AGAIN.

I then called the complaint line, spoke to Rachel, who transferred me to Gaby WHO HUNG UP ON ME TOO!

Can I be refunded the money I paid for this device so I can buy a new device for my son, who is suffering and writing exams with literally no books?

Secondly, I would like to apologize if my English is not good enough to be taken seriously by your company employees.

Below are my contact details:

Lethu Dlangalala
[protected]
[protected]@gmail.com

Awaiting your urgent response.

i am complaining about acer chromebook, 15 that i am returning it to the shop 3 weeks from day i bought it.

i went to look for a laptop for office work, the sales person shown me acer cromebook says it is reduced to 1000, i bought it once i want to use it in my office i found no network cable or hard drive to save on it, i return to shop they says they want to buy it from me by 400.

once i asked them why they give me contact no to call head office, i do call and my airtime finish while calling, i am still communicating with them even from today i am from shop they told me it is not used but acer crome dont have busines on us.

i am asking assistant and advice so i receive my money back.thank you.

the person assist me in shop is ndiimafhi( [protected])
i am Mr negukhula np ([protected])

i am complaining about acer chromebook, 15 that i am returning it to the shop 3 weeks from day i bought it.
i am complaining about acer chromebook, 15 that i am returning it to the shop 3 weeks from day i bought it.

Phone tampered with

I pawned my phone at Cash Crusaders in Field Street on the 05 November 2019 as I got a new phone and it took me until the 18 November 2019 to be able to login to my Google account...

the use of rcs card

I was taken aback when I was told by the cashier in klerksdorp at the cash crusaders that I could not use my rcs card there at the cash crusaders checkers hyper magarrietta...

bad customer service

I am disgusted by a manager at Cash Crusaders by the name of Faith, she has harrassed my friend and his family by taking his number on the system, where is client...

I am complaining about the way cash crusaders parklands manager treated me

570139 Parklands (NCRP 1749) Phone: [protected] I am complaining about my laptop which was expired on the 14th February 2020, the I came this morning at about 9:30 AM only for the...

brand new laptop bag

570139 I bought a new laptop bag, let me say that again brand new, whichbis supposed to carry a laptop obviously. The stitching on the straps of the bag is loose and wasn't done...

selling of phone

I brought a samsung galaxy grand prime plus 2018 phone to sell it too cash crusaders welkom square in the free state in april 2019, the guy assisted me by testing the phone and...

cell phone, - doogee x70 and doogee x90l

Dear Si r/ Madam We act on behalf of Mr. Oliphant, who is a legalwise member, and as such entitled to our assistance. Kindly find attached hereto, the following for your kind...

lg phone

570139 Good day. My name is Takalani phone number [protected]. On 16 january 2020 i panw my LG phone in a Cash Crusader store, the one in Dobsonville mall in Gauteng. I paid the...

bad services

cash crusader denlyn mamelodi crossing has employees who do not understand what customer serivces is about, there rude, disrecpectful and dishonest in their services toward...

broken tv

21/05/2018, I purchased a LG Tv at the cost of R3000. The salesperson convinced me that the TV is brand new as it was on a shelf that was named brand new. The assistant who wa...

racism

It's the first time in along time and I'm stumped and would like to hear from everyone what your opinion is ... I witnessed a Black Male employee Cash Crusaders (Durban...

fridge and washing machine

570139 Good Morning I sincere believe Cash Crusader in Pretoria North Wonder park shopping centre don't take Customer very serious, since I had loan my fridge and Washing Machine...

service

Good day Regarding very BAD SERVICE AT THE WELKOM BRANCH AND IM NOT HAPPY WITH your employee Rhodian at the Buy and sell department. I went there with a family member on the 30th...

tomtom navigator as loan security

570139 My details Peter George Setenkola Madiba Id#[protected] Email:[protected]@gmail.com Contact:[protected] The store refused to assist me because they were closed before the time...

skateboard

Good day. On Saturday I bought a skateboard at the kabega park branch. My daughter used it for 5 minutes and the wheel part broke. On Monday I returned to the store and was told...

lg 32 cm smart tv

I visited the store in bethlehem branch and when we wanted to buy tv(mentioned above)the lady by the name Fathima requested tv licence or identity document and she checked on the...

dismal service

Addressed to the manager: Rashika As a manager and brand ambassador, you should pride yourself in providing the best customer service possible and ensuring that your customer...

fixing of an item

I bought an item from newton park cash crusaders about 3 months ago item broke i admit i lost the box and slip but was willing to pay for repair give them the go ahead about 1...

customer service

2019/11/04 [protected] Precious Nkomo I have a complaint in regards to the manager at Sunnyside cash crusaders, the manager literally lied to the head office about me refusing to...

complaining about the assistant manager carlie

Hi I want to lay a conplaint against uitenhage eastern cape's cash crusaders the owner is louis and the manager is yolanda, I started Tuesday as a temporary worker but I worked my...

no response to queries

According to your advertisements all over jacaranda fm and online it is effortless to sell your goods... Everything but!! More than a month ago I uploaded photos of goods up for...

bad services

I am extremely disappointed in cash crusaders services bought a brand new Dixon washing machine suddenly drain pump stop working. I called in few times spoke to salesperson Ronnel nothing much was done.

worst company to deal with
I have BEEN WASTING MY TIME ON THEM
FOR IN THE FUTURE, I WILL NEVER RECOMMEND ANYONE TO DO BUSINESS WITH THEM

IF GIVE THEM ZERO STARS NOT WORTH EVEN ONE

dixion speakers

I purchased speakers in Goodwood mall for my work on the 30 August we only use them when we having events on and on we used them twice since we bought them. They stooped working...

bad driving

570139 Good Morning Cash Crusaders I witnessed a driver this morning 05/10/2019 +- 08.15am Driving in Isando Kempton Park area that does not care about red Traffic lights and stop...

laptop bag

I bought a laptop bag from Cash Cruisaders in Blue Valley, after 5 months of use I took it back to them as the one side of of the bag was pulling lose where it was holding the sling together. The manager just told me that he could not exchange the bag as he does not know weather i was caring heavy book inside the bag or not. I was very upset and letf. There was no instruction as the weight the bag could handle. Couple of months down the line and the bag is now broken and my laptop got damage, I had to glue the one corner and the other corner is lose. The image where there is a crack a had to glue the bottom part of that corner.

laptop bag

disrespect from male to female salesperson

I have been a customer at Cash Crusaders at Sasolburg for years, On thursday morning i went at the store about 10:30 to 10:35 came across a female sales person by the name of Sandra we were standing in the TV sections, I ask her about the 58 inch Sonitec and what i liked about her was the smile and approach only found out i can not buy the tv without the tv license according to the company policy. As we were busy talking an old white customer approach Sandra about the ps4, Sandra took the old man to the white lady cashier then went back to Sandra to set an appointment for friday 06/09/2019. Yesterday at about 15:35 to 15: 40 i was already at the store looking for Sandra only to find that there was a lady customer looking for Sandra, A male sales person said to the lady that Sandra is gone, while busy making window shopping Sandra got the store went straight to the lady customer next to the washing machine with the male sales person and explained to him that the lady customer came in the morning to do a quotation with Sandra, the female sales person started making noise in the store. We the customers were shocked the way the male had spoken to Sandra it showed disrespect, Sandra was quiet and professional talking to the customer and provided what the customer needed according to the quotation, the male sales person kept on shouting at Sandra and she was quiet taking out the customer's things. the lady customer asked the male sales person to keep quiet because the quotation was done by Sandra in the morning. The female sales person said words one cannot repeat and went through a passage . the last words she said was " i am going to take your sales and swap them for myself in the office" Sandra asked how and The male said "i know how as usual". As a customer i was very dissapointed seeing a male sales person fighting by words in that store with a female in that disrespectful manner. Please teach your staff to respect one another, and i am going to follow this case in order to know which steps are taken to straighten this matter out. I will be there on Tuesday.

Dixon pyuasw10

570139 My son bought a a few things at cash crusaders in flamwood klerkdorp branch. I told the sales staff we have a small car so we don't need all the sound anyway my son bought it a...

cellphone

Bought a phone in March and it just went off. Took it back to the store in Cash Crusaders Florida and they'd said that they had to send it in for repairs as it was still under warranty. They quoted me for R1450 because their cellphone repairs contractor said that it was DROPPED, I've never even DROPPED the phone as the screen just went blank. I'm now stuck with the phone which I paid R1699 and still under warranty with the retail store and they refuse to fix my phone.

apple imac

On the 3rd of August 2019 I purchased an iMac from the Southway Mall branch in Durban, they assured me there was o password, I called the store and spoke to the manager, he...

buying a new speaker system and when I go back im treated like a dog!!!

to start with i baught a playstation 2 the man who assisted me never tested the playstation.i arrived home and switch it on it didn't eve read any cd or game.So the following day...

working as a cashier there

On the 10th of august a customers waok in and wanted to pay interrest on a phone and xbox that she loaned money on . They lied to the customer, they being Jasonn van Rensburg and...

unfriendly service

Good day i use to do business with your company at the boulders in Midrand and it was always nice going there. There is this guy named Andrew and he is very unfriendly and not...

dixon 14kg washing machine (new)

I bought a brand new Dixon 14kg washing machine on30 June 2019. Two weeks later the drain pump stopped working. I called the HARTBEESPOORT Branch and the came and exchanged the...

damage of property

Good Day Im realy dissapointed in Cash Crusaders. I pawned my phone and it was tested to see that it was in well working condition. When io go back at month end to collect it my...

ps4 gaming

Cash crusaders your secondhand gaming has gone so far down the the drain...big disappointment as a big gamer I've sold hundreds of games to cash crusaders over the years ...always getting a good deal ..now I know the overstock of games is a headache but when it comes to new releases I'm talking about games that are not Les then a couple of months old u guys need to up your game today I had 2 of the latest release games days gone and and f1 2019 and went to sell them I got offerd a ridiculous 40 rand to 100 for games that are still going for 1000 all i asked was a fair R200.00 wich u easily could sell for 399.90...that being sayd il now move to cash converters wich is a joke compared to cash converters well used to be...coz they pay 150 and 250 for latest releases and still sell like hot cake thanx for your disappointment after years of doing business...please note went to 4 different branches no one offers more than 100 bucks...