Latest Reviews and Complaints
Dixon Smart Tv (40 inch)
Good day ,
This complaint is about Cash crusaders at the Philippi branch(Junxion mall).
Last year in November I bought a brand new Dixon smart tv .Thinking that I it is a good brand and I made the write decision.Than a week later w noticed that the Tv was bent at the back and and the screen was becoming weird it was us niether did we break the Tv.So we went back to the shop to return it.The sales Rep admitted to us that he did check ti and he said that the Tv will be taken for repairs Thats when the big problem started.Since than I havent received my tv and whenever I call them I am being made a foool.They keep lying to me and telling lies .Both the supervisors are not helpful and I believe this a cover up.No accountability was taken nor are they sorted it out.I would never recommend that brach to anyone
Claimed loss: Loss of my money and convience .
Desired outcome: For Cash Crusaders Philippi Bracnch to be honest and take accountabiilty of the mistake they did from their side.And give me a new Tv
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24 hours warranty for cordless microphones
I purchased a Dixon Mic Set on the 08th of July 2025, and after only a few uses, both cordless microphones are experiencing signal loss and have stopped working.
I called the branch last week and I was told that the warranty on the microphones is 24 hours.
Can you please give an explanation to that?
Clement
[protected]
6 Cash Crusaders Reviews
Cash Crusaders’s earns a 1.0-star rating from 6 reviews and 370 complaints, showing that the majority of customers are dissatisfied with purchases.
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Bad service
I bought a TV monitor to use with my laptop, but after purchasing it, I realized that the color display wasn't perfect. Despite my efforts, I couldn't get the ideal picture quality. I returned to the store and requested to exchange it for a proper PC monitor instead of a refund. However, the staff became rude and uncooperative. I asked to speak to the team...
Buyshop complaint
I have selected to sell my TV a brand. New hisense smart TV model number is 32A4K 32 inch. And I did my homework before selecting the store and I checked brand new price for the TV and I further went on and checked cash crusaders selling prices as well I discovered my TV brand new is selling for R3299. 90 and second hand value is R2300. 00 and R2500. 00 on...
Need help to get my refund
Hi, I bought a laptop at Cash Crusader's of which I am not expose the store but it's located in Johannesburg on the 26 when I got to my place I connected to 5G rain router so it just kept shutting down every time I tried to connect it which is frustrating, I then complained to my sister she offered to give me a laptop, so the next day on 27 I returned...
Read full reviewNo consumer act following
Going to take cash crusaders table bay to ombudsman due to apparently not needing to follow consumer act. Bought 2 phones and they are slow,low storage without many apps installed. We are unable to install a security app, poor quality phone, it does if support my needs of someone who just needs what's app and one security app and I should have know by the name doogee (dodgy) and I was told they don't follow the consumer act and not interested as phone was switched on. Wait for it I will do everything in my power to make sure the branch fails and people get to know the cheap [censored] products you sell.
Recommendation: Never gonna make sure you loose business.
Rude owner that has a nerve to even swear at a customer
Dobsonville cash crusaders is absolutely rubbish. They treat people like nonsense, and the owner is very rude! I mean I have been to many cash crusaders and never been told that I can't wear a cap or sunglasses in the store.
They have many cameras but yet they tell you the reason is "Security reasons". I mean what kind of security hazard is wearing a cap, binie or sunglasses? They don't even search for firearms or weapons when entering the store, but for safety they are worried about a cap?
And it's like they choose who they tell that nonsense to, as some customers will be wearing them and continuing whilst they demand you to remove yours!
NONSENSE and I want their head office number to take this further
370 Cash Crusaders Complaints
Complaint regarding service errors and request for resolution on lenovo laptop
On 12 November 2025, I visited Cash Crusaders Empangeni to request an extension for my Lenovo 15.6" IDEAPAD 320-15 1KB (1TB), INTEL CORE, which was due to expire that day. Mr. Chirwa assisted me and granted an extension until 17 November 2025. On 17 November, I sent my brother to make the agreed interest payment. He was assisted by Miss Mthethwa Nombuso...
Read full complainthp laptop and hisense sound bar
I've loaned my HP laptop and Hisense sound bar previous months back and whenever they contract is about to expire Cash crusaders send me sms or message two days prior to pay extension fee to keep my contract and I would normally follow the link attached on the sms to extent that contract but this month of November they didn't send me any messages till...
Read full complaintTV
I purchased a smart tv, after 2 days it was showing signs of being faulty. Was told to bring unit into store. Eventually I was given another new set, after 1 day this set is even worse than the previous. I've since moved out of the area but to date, I have not received 1 response from approximately 7 emails/online complaints/ phone calls. TV set jumps from...
Read full complaintIs Cash Crusaders Legit?
Cash Crusaders earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Cash Crusaders. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Cashcrusaders.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Cashcrusaders.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Cashcrusaders.co.za appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Cash Crusaders has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 370 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
Soundbar/I went to collect my sound at jabulani mall branch and the remote was not in the box
I'm themba pandelani id 8305235673089. Two weeks back. Went to jabulani mall branch to pawn my soundbar.In a box with remote and charger forr350.00. On the 01 july I paid back The r350.00. I took the soundbar home. On arrival. I checked the content of the box. It was just the soundbar no charge and remote. I called the store. They ignored my text and calls on whatsapp.
Bought brand new hybrid speakers, which only one last one service. No guarantee, no exchange and no refund.
I bought 2 hybrid 15" speakers 340w saperatly, one was bought in March 2025, and the second in May 2025. I only use them once and one of the speakers burnt. I did lodge a complaint with branch in kimberley new park where I bought them, I only was told on that time that the speakers doesn't have any guarantee, of which is not right, cause this is new speakers with a tough price. I'm requesting your assistance on this matter, either to exchange or full refund.
Desired outcome: Exchange or refund.
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Service
I went to cash crusaders in vincent east london, on the 17th april 2025 to buy an iphone x, after the sales person assisted me in setting up and uploaded the apps. Out of the blue he brought me iphone xr and convienced me to buy the xr instead, it took him some conviencing, explaining that the xr has better features that the iphone x. I ended up buying the...
Read full complaintBad service from management and staff
I was interested to purchase a watch CHRISTOPHE DUCHAMP watch. I been waiting for payment details however the sells person Ntuma was just stalling. I contacted this person on facebook. We started chatting on whatsapp. After I proposed a different price and they agreed I didnt hear back from Ntuma for banking details. I then went to facebook to tell Ntuma I...
Read full complaintDoogee s51 going for nearley 6 months and frustrated
We Bought 2023 a DooGee S51 Phone. Because it say its unbreakable
Fake news? The Phone was good to be honest till its first drop then Screen Crack and later on Power button don`t want to switch on .
We give it in 2024 Dec Still waiting 2025.
Every time we ask it been say sorry we don`t have spares
Send Email to DOOGEE self No reply too.
Why sell Phone if you cant supply part or cant fixi the.
You Pay like nearly R4000 rand for it now it down the drain
Desired outcome: Well just Sorry we dont have spares and so you the customer must just except it.I feel in this case rather give me another phone with the same Value and that is it.Not my problem if you sell a Phone but you cant Fix it
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Dixon TS-M704G
I bought this Tablet a few hours ago and it keeps asking me log into my email account but does not go through to a menu or anything that is accessible (apps). It just keeps going back to the setup screen. I have confirmed my email on another device many many many times to no avail. After returning to the store where I bought it they just told me to go back...
Read full complaintBought iPhone 11 pro max and it is blocked
I bought iPhone 11 pro max at cash crusades Chris Hani Mall, when I tried to create iCloud, the phone asked for security code and I tried a code for several times, and it blocked me because the code was wrong. I went to the store and the refused to help me. I haven't used the phone but now it is blocked. I bought the phone for R8999 cash, and I am not happy...
Read full complaintFaulty TV upon collection from Cash Crusaders.
I took my TV (55') to Cash Crusaders yesterday, 17th Feb 25 and today upon collection, one day later, I unwrap my product, plug it in and my TV no longer works. This is completely unacceptable service. They take interest on my product and have the audacity to let me bring this big TV home and it does not work after 1 day of being in the buy shop. Word...
Read full complaint and 1 commentCordless drill complaint regarding incorrect renewal and miscommunication at cash crusaders
Dear Cash Crusaders,
I am writing to formally address an issue regarding the renewal of my pawned items. During my recent visit, I asked the sales consultant at the front desk if I needed to renew or extend my items. She informed me that only my ID number was required and that I did not need any additional forms. I provided my ID number and clearly requested to renew all of my items as I was going away.
However, when I returned to collect my item, I found it on the shelf for sale. The manager explained that he could only return my items at a discounted price, which was unacceptable. If the store intended to follow a specific policy requiring extension forms or documentation, I should have been informed of this during my initial interaction, rather than just being asked for my ID number.
I kindly request that my items be returned to me in their original condition or as agreed upon. I also hope for more transparency in the future regarding the required procedures for renewing or extending pawned items.
Thank you for your attention to this matter.
Terry Jansen
060 258 7⁶110
Claimed loss: 3 days work
Desired outcome: Goods restored
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Refund
I bought fridge last week, it was an online purchase, I selected pick up options because I stay far from the shop Albertina Sisulu cash crusaders, on Monday I call the shop to ask when will my fridge be ready for collection, they said they do not know anything about the fridge, I provided the email I received after purchasing and the proof of payment. They...
Read full complaintItem sold
Took my product to Cash Crusaders in Sep 2024, phoned the Hartbeespoort shop to put a hold on my item as it was due. I paid my 1st extension on the 17th of October 2024. 30 days later, I went to make another payment, and was informed that my item was sold. According ro the transaction history, the hold was not on the system, and the repayment date was not...
Read full complaint and 1 commentReturned stove
I bought a Defy stove for R2499 on the 28th of December 2024, picked it up on the 29th of December and returned it of 30th of December for the following reasons:
1. There was a misunderstanding on the 6-month warranty, I thought the stove had a separate factory warranty of 2 years.
At first, I wanted to exchange for a lay-by of a new 4 plate from the shop, but I was told that was not possible. After a lot of disputes between me, my father and the Store Manager, we decided we needed a refund for the stove so we can be able to purchase a new stove somewhere else where we going to be granted a 2-year warranty for the stove. The store manager indicated that this was also not allowed, but I could not understand why as the stove had not been used and was returned on the next day and within 7 days.
the manager advised that he was going to take the issue up to his superiors, I left the stove at the store. When I came back on the 2nd of Jan 2025, I did not receive any positive outcome.
Claimed loss: when I returned the stove, I had to wait for about an hour to be attended to, furthermore I was in the shop for over 2 hours as they needed to attend to other customers as well. (This can be verified through the shop cameras).
Desired outcome: Refund for the stove which is currently with Cash Crusaders.
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Laptop battery
As a cash crusaders customer, I loaned my laptop and payed my loan a week before it due but the problem was I got my laptop back with a battery problem yesterday I went back to notice the store (china mall breach in durban), they told me it was not they problem even spoke to the manager, she told me she could not help me. Now I am stuck with a broken laptop and the store can not help me.
Read full complaintxbox 1 console not working after bought 1 day
Bought xbox 1 on Friday 22 November and the console is not working doesn't go online and when trying a disc wants to install and keeps saying updating. Went to the Southadale shop where it was purchased and they not giving good service they want us to sell back at a lower price instead of fixing the problem. Are we being ripped off or what and its only 2...
Read full complaint and 1 commentFan
I bought a fan that was coasting 550 rand at cash crusaders entrance 3 Boardwalk. It came in pieces and I had to assemble it. I used the manual to do so and I was successful. But over some time or a day the fan would start to bend and not stand straight. Tried fixing it before I could return it, but with time it would bend again. Now I went back for exchange and they refused. The fan was still as New. I decided that they can have the fan because I am not going to take problems to my place, then one of the guys suggested that I rather sell it. And they gave me 240 out of 550.
Claimed loss: About 330 I lost not including my transport money
Desired outcome: I went there for an exchange not refund, but now I would appreciate if I can get my full amount.
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Contact Cash Crusaders' customer service and explain the situation, emphasizing that the product was faulty from the start. Request a fair exchange or refund, citing your attempts to return the fan in good condition. If they refuse to provide a reasonable resolution, escalate the matter to consumer protection authorities for further assistance.
Unprofessional service delivery
I visited Cash Crusaders at Northcliff Piaza on the 13-10-2024 where I wanted to purchase a Dixon Portable Bluetooth Speaker that was priced at R299. After product testing a cashier with the name of Thandiso assisted me with payment when it rang at R399 when I kindly approached her and trying to explain to her that consumer law states it been given to me at advertised price she had a very rude, unprofessional attitude with me and when I asked to see the manager to walked away. Another employee assited me in directing me to the manager who avoided me at all cost and kept me waiting outside the shop for approximately 45 min
Desired outcome: Better service
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Report this incident to Cash Crusaders' head office, detailing the price discrepancy and the unprofessional behavior of the staff. Request that they honor the advertised price and take action regarding the poor customer service. If unresolved, consider escalating the matter through local consumer protection agencies to ensure fair treatment under consumer law.
iPhone 7 plus
I bought an iPhone 7 plus at cash crusader Centurion mall on the 29th of August 2024. A day later I noticed the phone back camera was blurry on far objects which we didn't test at the store we only check if the camera was working,I went back to the store to return the phone but the service I got from them was bad I was told I was lying about the condition...
Read full complaintAbout Cash Crusaders
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