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I took my TV (55') to Cash Crusaders yesterday, 17th Feb 25 and today upon collection, one day later, I unwrap my product, plug it in and my TV no longer works. This is completely unacceptable service. They take interest on my product and have the audacity to let me bring this big TV home and it does not work after 1 day of being in the buy shop. Words cannot start to describe how furious I am because I fetched my TV and just expected it to work, now tomorrow I need to take another day off where I had to put together money out of nowhere to fetch my TV and this is the service I receive. In the past they have also damaged a fridge of mine in storage so this is not a first experience for the Cash Crusaders in Parow Centre Mall.
Claimed loss: R7500
Desired outcome: My item to be replaced at the loss value. I also require compensation for this huge disruption.
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Whichever it is, they broke your TV and are refusing to take responsibility. If they refuse to fix the problem, make sure to get the legal documents ready. If they still aren’t cooperating, go up the next level to authorities. These sorts of shops tend to take advantage of people accepting the loss. Make them regret doing this to you. You should always confront them in person. Don’t forget to document everything that happens.