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1.0 4 Reviews 364 Complaints
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Cash Crusaders Complaints 364

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M
11:25 pm EST

Cash Crusaders service and purchase

I purchased a brand new fridge from cash crusaders in goodwood paid in full
waited a few days for my delivery even though they promised to deliver it on the Tuesday. They kept hanging up my numerous phone calls and closed the store doors when I got to the store while there were customers inside the store. The manager uses vulgar language and has been swearing at people for the entire time that I was there. They made me book a day's leave the Tuesday because they said the van will arrive at my door at anytime during the day. They wasted my time and have been extremely rude.

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A
1:57 am EDT

Cash Crusaders I went to pawn

I went to cash crusaders on the the 13 july 2016 and i made an extension my Audio bank sub that both with a market value of R2500, My expiry date of my extension was 11 August 2016.I was off sick on that day and i went there to do an extension on the 13 August 2016 and i was told it was going to sold but i pleaded with the manger if if may assist to help with the extension. i was told to do a buy back of which i agreed as i need my sound so badly.the sad part is that i didn't have the full amount of the deposit i tired to ask for help but there was no help.

Is there a way that i can be allowed to extend my contract as its only two days passed.

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R
1:23 pm EDT

Cash Crusaders blackberry 9380

I purchased a blackberry 9380 three days ago from Cash Crusaders Grande Parade at R800 and when I arrived at home I realised my sim card will not work in the device and says "initialization failure" when I placed another sim card in there is worked. I decided to go for a sim swap the next day and the same occurred and I returned to the shop to inform them the phone is useless to me as my number wont work in it and I would like a refund, the manager was not very helpful as in listening to me at all and just wanted his way in the situation and said no refund will I get, the way I light Cash Crusaders has drastically changed and I still want my money back

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B
10:02 am EDT
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Cash Crusaders sold my laptop!

i went to cash crusaders on the 27th july 2010 and made a buy back with my notebook that had a market value of R9500.00, i took R1300.00 from the which i was to return as R1500.00. i went there two days after the expiry date and i was told it was already sold without running a query on the system. they judt pushed my money back to me and i could not even speak to the manager. i lost data worth R250 000.00 on that notebook. i could not collect the unit on the exact expiray date as i woke 45km away from their business meaning i cannot get to them during the week on weekends. first thing saturday morning i went there and was told sorry its sold.
funny how fast they sold it within a day and their branch in Northmead square did the same thing, the agent told me on the sport that he will buy it if i was late for the payment, so i fetched it very early before the expiry date.

i will make sure that they get the same unit as mine as it is very scares from HP. this is pure fraud...

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Mxolisi Zondani
US
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Mar 16, 2025 8:04 pm EDT
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I purchased an iPhone 8 gold online at Midrand Cash Crusaders but then unfortunately the phone was already sold.

I went to Midrand CC to ask for a refund, but they couldn't help me due to no payment that was received by the store.

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Johan fourie020525
US
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Jul 14, 2024 3:06 am EDT
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I bought a computer on sunday morning the CPU fan is not working now they don't want to refund my money

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Modise94
US
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May 01, 2024 9:26 am EDT
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I bought a brand new sound system from Cash Crusaders on the 21st of December 2023 that has broken twice now they said the warranty is 12 months on the receipt

I asked for my money back but I'm getting the runaround it's been over a month now they said the will resolve the issue but I keep getting excuses everything I call them

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Sine929
Port Elizabeth, ZA
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Apr 28, 2024 3:24 pm EDT
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I bought multimedia speaker online on October 2023 I haven't received them till now.

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Jabulani Mthombeni
US
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Mar 23, 2024 10:29 pm EDT
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not happy with the sevice i got from welocome in pretoria north branch

did not assist me when i brought back a laptop with speakers that are not working it was exactky the senth day

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Desiree Le Roux
US
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Dec 18, 2023 12:44 pm EST
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Manager at steeledale store (jaco) doesn't know customer service , He needs to go get Training. Idiot

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Portia Pheladi
US
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Dec 03, 2023 5:13 am EST
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My husband and i bought a 50" Dixon TV at cash crusaders at pretoria west february ..its been giving us problems since ,it switches on and off on and off all the time .We no longer watch Tv because of this problem,We even tried to check the settings but the problem still persist .

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Lucky Chabalala
US
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Nov 13, 2023 2:00 am EST
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Poor customer service 10 days ago I bought a broken computer and I still don't have my money or another one

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Gift92
Nigel, ZA
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Sep 23, 2023 2:18 pm EDT
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I bought a wireless keyboard and mouse around August and last week and this week cash crusaders has been deducting money on my account without my permission

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Aden Veldsman
Cape Town, ZA
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Aug 24, 2023 2:26 am EDT
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I made a back loan on 23 May 2023, using various assets at the Rosmead Ave Kenilworth CT shop.

Each loan allows for multiple extensions which I did using my ID number with the staff on duty.

Needless to say, two of my items were sold with no warning sms and contract not flagged when I went to extend loans. System is flawed for sure.

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About Cash Crusaders

Cash Crusaders is Southern Africa's largest secondhand retailer with 207 stores nationwide.

Overview of Cash Crusaders complaint handling

Cash Crusaders reviews first appeared on Complaints Board on Aug 30, 2010. The latest review Service was posted on Apr 22, 2025. The latest complaint Warrantee was resolved on Feb 06, 2019. Cash Crusaders has an average consumer rating of 1 stars from 368 reviews. Cash Crusaders has resolved 2 complaints.
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  1. Cash Crusaders Contacts

  2. Cash Crusaders phone numbers
    +27 217 879 800
    +27 217 879 800
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    Western Cape (Head Office
    +27 413 977 100
    +27 413 977 100
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    10%
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    Port Elizabeth
    +27 317 913 100
    +27 317 913 100
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    9%
    Confidence score
    Durban
    +27 112 440 600
    +27 112 440 600
    Click up if you have successfully reached Cash Crusaders by calling +27 112 440 600 phone number 40 40 users reported that they have successfully reached Cash Crusaders by calling +27 112 440 600 phone number Click down if you have unsuccessfully reached Cash Crusaders by calling +27 112 440 600 phone number 39 39 users reported that they have UNsuccessfully reached Cash Crusaders by calling +27 112 440 600 phone number
    1%
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    Gauteng & Franchise Inquiries
    More phone numbers
  3. Cash Crusaders emails
  4. Cash Crusaders address
    № 1 Lakeside Place Capricorn Business Park Prince George Drive, Muizenberg, 7945, South Africa
  5. Cash Crusaders social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 22, 2025
  7. View all Cash Crusaders contacts
Cash Crusaders Category
Cash Crusaders is ranked 34 among 139 companies in the Mobile and Cell Phones category

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