Cash Crusaders
reviews and complaints

I called in at Cash Crusader klerksdorp and asked for information on how it works and so fourth, the manager answered and shared their WhatsApp number in order for me to have a better understanding of what they do, I did as I was instructed and communicated with an Employee called Tommy, he was okay and as I asked more questions as I went along he got agitated and he dismissed me like I'm a child, he is very rude and unprofessional. Even when I tried to communicate with him nicely. I work with people and I know when I go to work I leave my personal issues at the door and never mistreat anyone. Please be aware of this young man.

I bought a DIXON BASF-10F 2X10inch LED Partybox 6 months ago. The speaker was hardly used, speaker just refused to switch on. The only issue was the power not coming on,After returning the item to store I explained the concern, just to find after first repair the volume and microphone controls was damaged by company who did the repairs. Item was send back again for repairs and came back even worse, volume and microphone controls not working.

Strange enough the staff at store claimed they tested the item which I think they did'nt do a proper job or lack the necessary knowledge.

I bought a cellphone on 12th of August 2023 at the George branch. On the 16th of August I reported a black spot at the bottom of the screen at the Mosselbay branch. They told me I must take the phone back where I bought it. I did so on the 21st of August and they said they have to take the fone and send it away. The manager was supposed to call me and never did. I asked for a loan fone since I did not even have the fone for two weeks but nothing. I went to the branch every week since then to resolve my problem, but nobody wants to assist me properly. R8000 gone.

In September 2022 I bought a Doogee S97 pro rugged smartphone with a 1 year warrant and in April 2023 the phone stopped working, my understanding was the charge port was a problem so on the 27 of April I took it to the Cash Crusaders, Vincent Branch where I bought it. They took the phone to take it to the technicians but came back saying I must pay R2000 to fix because the problem was the battery and it is not covered. I fail to understand the logic of the warranty and I also did not see that in their warranty. Can we please get to the bottom of that because I think there was foul play in their part.

Eastlynne store needs to be disciplined or change stuff.I made a call today and asked to provide my ID number for assistance since it's a normal requirement to be able to be assisted.the girl was very rude to a point she even hung up on me.i tried to call again as many times and the phone was not picked up and they knew it wqs me.I asked fir the manager and they said the manager was not in.then i personally went into the store and same girl continued being rude with insults this time,even mentioned i can report her and there's nothing i could so about it.

Good afternoon... I'm writing to complain about a product I had purchased from cash crusaders ladysmith branch, I had purchased an iphone 11 green in color from them on the 29/08/2023 and the representative was very helpful with the false information he had given me... I asked if the phone was ever fixed he said no and later went on to add that they don't purchase items that were once fixed which was a relief for me because r8000 is alot of money worse from loan monies...1stly the face recognition was not working which simply means it's not the original apple part... The phone was also advertised as a water resistant/ waterproof phone which was once again a lie please help!

Purchased An Item Online And Days Later I Received An Sms To Collect The Order, Came To The Store And I Was Told That The Order Has Not Arrived Yet🙄Wasted Money On Transport & Was Told To Return On Friday, Had To Call To Confirm To Avoid Wasting My Time As If I've Nothing To Do And We Agreed That I've To Come At 13:00, Came Again And Had To Wait For More Than 45 Minutes With No One Offering To Help Then One Of The Staff Came And Told Me They're Searching For A "Charger" Like Couldn't You've Done Thid Earlier Because You're The Ones Wh0 Told Me To Come At One & Now That I'm Here I've To Wait For Y'all Running Like Headless Chickens For Something You Should've Prepared Beforehand🤦🏻‍♀! No Team Work Or Whatsoever & Clearly You Kn0w Nothing About Total Client Satisfaction, Had To Leave Again To Avoid Being Late For Work

Firstly I have prove of Kraaifontein cash crusaders making a agreement of r500 for my inverter and external hard drive in the buy back so when I came their they have all kinds of [censored] stories and on top of everything not asking me just selling my goods for r350 after we have a agreement for r500 in the buy back choice is urs or this will make front page news paper for not keeping to their policy

Good day. I have been trying to get hold of the Balfour Park branch in Vincent, East London for over an hour now. Most of the numbers advertised on the internet are no longer in use. I eventually contacted another branch and the number they gave was also no longer in use. I Whatsapped them, as this was an option, and the message was neither read nor replied to. I am working and cannot go to their location. My urgency in reaching them is because of a product my mom pawned. She pawned without my knowing - I would have assisted her financially otherwise. She is old and didn't realize a payment had to be made yesterday - she thought she had until today to pay. She phoned me in tears as she went in to make a payment, but she was too late. I am hoping to speak to someone, to hopefully sort this out. All I need is to speak to someone at the branch, other than a bot. I would appreciate your assistance. Kind regards, Chantal.

I got the most disgusting service from cash crusaders in Umlazi mega city from both the mananger Barnie Peterson and Sibahle the lady who was suppose to be assisting me. I got the at 10:30 am and had to leave at 13:00 without receiving help the lady even went on lunch without helping me she did not want to test the washing machine I came with she keept saying the manager will assist me and when i spoke to the manager she said i must aske her and they kept loughing.Bernie Peterson is a very incompetent mananger which can’t handle the staff she is really running that place like a circuis

Hi.

I need to report poor customer service i received from Bernie the store manager at cash crusaders umlazi mega city.

I bought a phone(Hisense Infinity H60 5G) there on 21 December 2022 for R4500, late May 2023 the phone started  giving me issues where the screen was continuously flickering.

Because the phone was still under warranty i took the phone for repairs in June. They took it for 3 weeks and then called me and said the phone was fixed. 

I came to the store, collected the phone and used it for about 2 or 3 days and the phone did the same thing again.

I took it back to the store, they kept it again for about a month or more, then they said they can't fix it. Bear in mind the phone was still under warranty when I brought it for repairs.

Now this so called manager is telling me she cannot refund me because the phone only had a few days left on the warranty when I brought it.

I have never experienced such poor service even from a spaza shop, that girl bernie is the face of poor service. She is a disgrace of a manager and deserves nothing less than a demotion to humble her and remind her that cash crusaders is a franchise not her tuck-shop.

This person was cocky enough to tell me that another customer had the same issue with a Samsung phone and she threw the customer off and told him she won't help him.

Please advise if there is anyway that you can assist me in this matter or should i proceed with opening a case against cash crusaders.

I look forward to hearing from you.

Kind regards,

Siyabonga.

Mall @ Carnival

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Lavona tooi

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Last year April 2022 I've collected my son's woofer board and it was broken and no one bother to call or let me know what's happening regarding this I had to buy a new one for my son and we heading in for 2 years now I really want my money back or a new one I've been patient but this is a big company why must I go so far and on top of it poor communication

Dear Madam/Sir

I would like to lay a formal complaint with regards to the service I received at your Durbanville branch this morning.

The incident happened at 9H06 when the shop opened. The shop assistant who opened named Melony treated me with a really bad attitude. She has an attitude that truly stinks, she doesn't great politely, and she doesn't have any client/customer service skills.

I asked her when the shop will open and she bluntly said she is not shore, she than closed the door in my face with no proper explanation. This is not the first time she had a bad attitude, but I decided to rather leave the matter at the time. This Lady really does not portray your Company name in a good manner, and she'll be the reason why this branch will lose business.

I have reported this matter to the branch Manager Dean Pietersen and he promised to address it.