Cash Crusaders – Cordless drill complaint regarding incorrect renewal and miscommunication at cash crusaders

Dear Cash Crusaders,

I am writing to formally address an issue regarding the renewal of my pawned items. During my recent visit, I asked the sales consultant at the front desk if I needed to renew or extend my items. She informed me that only my ID number was required and that I did not need any additional forms. I provided my ID number and clearly requested to renew all of my items as I was going away.

However, when I returned to collect my item, I found it on the shelf for sale. The manager explained that he could only return my items at a discounted price, which was unacceptable. If the store intended to follow a specific policy requiring extension forms or documentation, I should have been informed of this during my initial interaction, rather than just being asked for my ID number.

I kindly request that my items be returned to me in their original condition or as agreed upon. I also hope for more transparency in the future regarding the required procedures for renewing or extending pawned items.

Thank you for your attention to this matter.

Terry Jansen
060 258 7⁶110