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Bought xbox 1 on Friday 22 November and the console is not working doesn't go online and when trying a disc wants to install and keeps saying updating. Went to the Southadale shop where it was purchased and they not giving good service they want us to sell back at a lower price instead of fixing the problem. Are we being ripped off or what and its only 2 days my son hasnt even played. Purchased 2800 and they want us to sell back at 1300? Customer service from the so called manager was very rude
Claimed loss: they want us to sell back at 1300 from 2800 yet purchased and hasnt used it keeps saying updating .
Desired outcome: get the console fixed asap
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senior management was rude didn't want to even hear us . she was rude till today noted sorted out
Because you only bought the Xbox two days ago, it is obvious that you are entitled to claim a refund or a swap since the device is faulty. You should not be given a buyback offer instead. Make everything of record, even your conversations with the store, and if necessary, take the matter to senior management or raise a complaint with consumer protection.