Cash Crusaders

A month ago I bought a 25kg twin tub Kelvinator washing machine at Cash Crusaders Silverton On the 13th November 2023 I went to Cash Crusaders Silverton too lay a complaint about the spinner is not working properly and that the clothes are soaking wet after spinning. The manager informs me they will send a technician out to my house. On the same day the manager contacted me and said the technician can’t come out because he do not have transport and that I must bring the washing machine to the shop. I’m staying 1,6km from the shop. I told her I don’t have money too hire a bakkie to bring the machine. She said she can’t help me and that I must bring the machine. Can you assist me with this complain please

I called in at Cash Crusader klerksdorp and asked for information on how it works and so fourth, the manager answered and shared their WhatsApp number in order for me to have a better understanding of what they do, I did as I was instructed and communicated with an Employee called Tommy, he was okay and as I asked more questions as I went along he got agitated and he dismissed me like I'm a child, he is very rude and unprofessional. Even when I tried to communicate with him nicely. I work with people and I know when I go to work I leave my personal issues at the door and never mistreat anyone. Please be aware of this young man.

I bought a DIXON BASF-10F 2X10inch LED Partybox 6 months ago. The speaker was hardly used, speaker just refused to switch on. The only issue was the power not coming on,After returning the item to store I explained the concern, just to find after first repair the volume and microphone controls was damaged by company who did the repairs. Item was send back again for repairs and came back even worse, volume and microphone controls not working.

Strange enough the staff at store claimed they tested the item which I think they did'nt do a proper job or lack the necessary knowledge.

I bought a cellphone on 12th of August 2023 at the George branch. On the 16th of August I reported a black spot at the bottom of the screen at the Mosselbay branch. They told me I must take the phone back where I bought it. I did so on the 21st of August and they said they have to take the fone and send it away. The manager was supposed to call me and never did. I asked for a loan fone since I did not even have the fone for two weeks but nothing. I went to the branch every week since then to resolve my problem, but nobody wants to assist me properly. R8000 gone.

In September 2022 I bought a Doogee S97 pro rugged smartphone with a 1 year warrant and in April 2023 the phone stopped working, my understanding was the charge port was a problem so on the 27 of April I took it to the Cash Crusaders, Vincent Branch where I bought it. They took the phone to take it to the technicians but came back saying I must pay R2000 to fix because the problem was the battery and it is not covered. I fail to understand the logic of the warranty and I also did not see that in their warranty. Can we please get to the bottom of that because I think there was foul play in their part.

Eastlynne store needs to be disciplined or change stuff.I made a call today and asked to provide my ID number for assistance since it's a normal requirement to be able to be assisted.the girl was very rude to a point she even hung up on me.i tried to call again as many times and the phone was not picked up and they knew it wqs me.I asked fir the manager and they said the manager was not in.then i personally went into the store and same girl continued being rude with insults this time,even mentioned i can report her and there's nothing i could so about it.

Good afternoon... I'm writing to complain about a product I had purchased from cash crusaders ladysmith branch, I had purchased an iphone 11 green in color from them on the 29/08/2023 and the representative was very helpful with the false information he had given me... I asked if the phone was ever fixed he said no and later went on to add that they don't purchase items that were once fixed which was a relief for me because r8000 is alot of money worse from loan monies...1stly the face recognition was not working which simply means it's not the original apple part... The phone was also advertised as a water resistant/ waterproof phone which was once again a lie please help!

Purchased An Item Online And Days Later I Received An Sms To Collect The Order, Came To The Store And I Was Told That The Order Has Not Arrived Yet🙄Wasted Money On Transport & Was Told To Return On Friday, Had To Call To Confirm To Avoid Wasting My Time As If I've Nothing To Do And We Agreed That I've To Come At 13:00, Came Again And Had To Wait For More Than 45 Minutes With No One Offering To Help Then One Of The Staff Came And Told Me They're Searching For A "Charger" Like Couldn't You've Done Thid Earlier Because You're The Ones Wh0 Told Me To Come At One & Now That I'm Here I've To Wait For Y'all Running Like Headless Chickens For Something You Should've Prepared Beforehand🤦🏻‍♀! No Team Work Or Whatsoever & Clearly You Kn0w Nothing About Total Client Satisfaction, Had To Leave Again To Avoid Being Late For Work

Firstly I have prove of Kraaifontein cash crusaders making a agreement of r500 for my inverter and external hard drive in the buy back so when I came their they have all kinds of [censored] stories and on top of everything not asking me just selling my goods for r350 after we have a agreement for r500 in the buy back choice is urs or this will make front page news paper for not keeping to their policy