Cash Crusaders

A month ago I bought a 25kg twin tub Kelvinator washing machine at Cash Crusaders Silverton On the 13th November 2023 I went to Cash Crusaders Silverton too lay a complaint about the spinner is not working properly and that the clothes are soaking wet after spinning. The manager informs me they will send a technician out to my house. On the same day the manager contacted me and said the technician can’t come out because he do not have transport and that I must bring the washing machine to the shop. I’m staying 1,6km from the shop. I told her I don’t have money too hire a bakkie to bring the machine. She said she can’t help me and that I must bring the machine. Can you assist me with this complain please

I pawned my ice cream machine in December 2022 at cash crusaders soshanguve block AA. The store was involved in a fire and i was told my machine was safe in their warehouse i should wait for the insurance company to resolve the store matter and they will later on contact me. It was in january 2023.february i went to check and the store was still closed and they were not communicating with me. On march o went again and i was told to be patient they are still investigating the cause of the store fire. In April i went again nd i was told the very same story, in May 2023 i went again and still there was no solution. I ended up sending a complaint to their customer service department i was replied and told to go to the stors they will assist me i went but still got the same story in june and i was told that the machine was written off by the insurance company so i should be patient. On july 2023 i sent another email to their customers service they replied with a call telling me that cash crusaders said they paid me for my ice cream machine and it was all lies. I told their customer service department to investigate the issue they replied with a case number saying they opened a case with the store manager but still now its nearly been a year with my unresolved matter and ive lost the whole of this year without making an income but their company is well operating and my machine costs R16000 and they only borrowed me R1500.

In July I bought a Dixion cordless kettle the value is R200, end of July the kettle is giving problems because we still have the slip my husband than return the kettle, they than told him that the kettle will be send away for repairs.. To me it was like it is within a month from purchasing the kettle and the value of it is R200 to be send away for repairs. I just let it be, on Saturday 30/9/2023 after not receiving any feedback I went back to the store and ask about the kettle only than the sales person fetches the kettle, which to me was so unprofessional as I was not contacted, having the kettle over the weekend the kettle boils water than the next it doesn't I tried it on Sunday but no luck, it will boil water and than it doesn't. Monday morning taking the kettle back the sales lady who issist me confirm the problem but still says that they going to see through the day and than send it back for repairs and only than hear from head office if they should replace it... To me this is so unfair I've been without a kettle thn I've been up and down paying parking etc for feedback like this, Ive contacting the complaints department but no luck.

On the 17th Of August 2023 had an emergency and had to rush my late mother in law to hospital and required money. We then pawned my sons playstation 4 (against his knowledge) with 2 controllers. The lady behind the counter hesitated to take it and mentioned that she could only give me 1600 as it was broken and I had to go for it. We were off and to cut a long story short, mother in law passed away on the 29th Aug. With my sister in law only having passed away 2 months earlier, we had pur hands full with everything in terms of arangements and then had to travel to NC. Upon remembering about the pawn I tried to contact them and did my best with limited network where we were but to no avail. I thought then they would perhaps call or understand my situation when producing the death cert and id but although they know me on a professional level as I do some IT jobs for them from time to time, they blatantly told me that it has been sold and that the funeral and reason were non of their business.

Good day Cash Crusaders,

25th September 2023

Time : 13.30 Approximately

Branch : Cash Crusaders promenade mall Mitchell's Plain.

Today my complaint is regarding staff members and items on collections process and the attitudes and disrespect staff has with customers.

1. When collecting an item the seal/bubble wrap that was originally placed onto the phones box was opened upon collection.

2. The phone was switched on outside my presence.

3. Staff members had a major problem/attitude attending to me and allowed other customers to chip in whiles attending to me.

4.The phones original condition is not as to what I have left it with cash Crusaders promenade this is a huge concern.

5. Whiles I was waiting on them to bring the phone from the store room, they did not call me rather than unboxing the phone and go through the phone when I reached the counter they two staff members on shift , one guy and female African ethnicity both looked at me and laughed as if I was a joke after letting me wait for over 30mins. They then said oh sorry we didn't know it's your phone.

6. They had no right opening it and go through the phone , this explains why I have lost a brand new laptop previously at this store as customers items are being tampered with.

7. The staff members on duty at the buy shop today was pathetic the lady also threatened me and my kids along with a African guy who wasn't working for thr company whom she spoke to at the time whiles ignoring me this did not seem work or customer related more of a personal nature. This very same guy also threatened me saying I'm being rude which I wasn't being rude the more I'm telling her my husband would come Into to store with my I'd the more she kept on telling me about the I'd and that she refuses to give the phone to me I then said fine if you don't wna give my phone then refund me my money.

I would really appreciate it that someone calls me or make contact with me urgently as I feel this is not going to be the first or the last time that customers will be treated this way

Regards

I called in at Cash Crusader klerksdorp and asked for information on how it works and so fourth, the manager answered and shared their WhatsApp number in order for me to have a better understanding of what they do, I did as I was instructed and communicated with an Employee called Tommy, he was okay and as I asked more questions as I went along he got agitated and he dismissed me like I'm a child, he is very rude and unprofessional. Even when I tried to communicate with him nicely. I work with people and I know when I go to work I leave my personal issues at the door and never mistreat anyone. Please be aware of this young man.

I bought a DIXON BASF-10F 2X10inch LED Partybox 6 months ago. The speaker was hardly used, speaker just refused to switch on. The only issue was the power not coming on,After returning the item to store I explained the concern, just to find after first repair the volume and microphone controls was damaged by company who did the repairs. Item was send back again for repairs and came back even worse, volume and microphone controls not working.

Strange enough the staff at store claimed they tested the item which I think they did'nt do a proper job or lack the necessary knowledge.

I bought a cellphone on 12th of August 2023 at the George branch. On the 16th of August I reported a black spot at the bottom of the screen at the Mosselbay branch. They told me I must take the phone back where I bought it. I did so on the 21st of August and they said they have to take the fone and send it away. The manager was supposed to call me and never did. I asked for a loan fone since I did not even have the fone for two weeks but nothing. I went to the branch every week since then to resolve my problem, but nobody wants to assist me properly. R8000 gone.

In September 2022 I bought a Doogee S97 pro rugged smartphone with a 1 year warrant and in April 2023 the phone stopped working, my understanding was the charge port was a problem so on the 27 of April I took it to the Cash Crusaders, Vincent Branch where I bought it. They took the phone to take it to the technicians but came back saying I must pay R2000 to fix because the problem was the battery and it is not covered. I fail to understand the logic of the warranty and I also did not see that in their warranty. Can we please get to the bottom of that because I think there was foul play in their part.

I purchased a defy Tumble dryer from Cash crusaders Springs, I contacted the sales Person Kyle prior to purchasing the item as I live in Centurion and its quite far, he assured me that the machine works and there is nothing wrong with it. He said the machine comes with a 6 months repair warrenty (i have whatsapp masaages to prove this) ,I than sent my husband to purchase the machine on the 31st August 2023. On the 2nd September, I tried using the Tumble dryer ,it switches on but does not do anything. I contacted the sales person Kyle and told him about the machine not working ,he said he will sent out a technician on Monday which is today, I massage him this morning he gives me the run around, I called the store the manager tells me to hold and doesn't want to speak to me ,she wants to hand over the phone to her Director that tells her why must he speak to me why can't she speak to me. Now they want me to bring the machine back to repair it, but i was promised that a technician will come out and sort out the problem, if i take it back to the store its gonna cost me more than what I paid for petrol . The 6 months warrenty is just a lie and doesn't apply.

Eastlynne store needs to be disciplined or change stuff.I made a call today and asked to provide my ID number for assistance since it's a normal requirement to be able to be assisted.the girl was very rude to a point she even hung up on me.i tried to call again as many times and the phone was not picked up and they knew it wqs me.I asked fir the manager and they said the manager was not in.then i personally went into the store and same girl continued being rude with insults this time,even mentioned i can report her and there's nothing i could so about it.

Good afternoon... I'm writing to complain about a product I had purchased from cash crusaders ladysmith branch, I had purchased an iphone 11 green in color from them on the 29/08/2023 and the representative was very helpful with the false information he had given me... I asked if the phone was ever fixed he said no and later went on to add that they don't purchase items that were once fixed which was a relief for me because r8000 is alot of money worse from loan monies...1stly the face recognition was not working which simply means it's not the original apple part... The phone was also advertised as a water resistant/ waterproof phone which was once again a lie please help!