Cash Crusaders

Good morning Sir /Mam my name is Goodwill from free state .I would like to file an a complain about the service I got from one of your shops,I bought a speaker last month then i realized that it was not working well when i got home.Then I took it back for repair even today haven't found it.I was there yesterday the lady just checked an come back she only told me that my speaker isn't back yet without any explanation when can I come back again for collection

hope this email find you well.

I would like to lay a complain against one of your stores and staff in kuruman cash crusader on the ‪[protected]‬ I spent R1999. 99 in store I bought Xbox 360 which is R1799. 99 and the disc for Xbox 360.

the sales by the name of tshidiso moroka and the casher by the name of pelonomi ebusang said to me that I have a warranty of 6month and I can get the refund on Xbox 360 only and I signed the slip.

on the ‪[protected]‬ I went in store asking for refund cause the Xbox doesn't work. tshidiso and same staff checked it and they confirmed the problem of the Xbox 360.they said they will assist me with refund I must wait they will call manager by the name tumelo baitsiwe.

manager came after 30min we talked then he said he will be back to me, I waited in cash crusaders kuruman for 3hrs and the manager refuse to give me refund.

the manager gave me two option via refund 1st refund he can't refund me R1799.99 but he can give a refund of R1200 only or he will give me the new joy stickers for Xbox 360.i asked the manager what's gone happen with R600 outstanding he never respond to me.

the staff of cash crusaders kuruman treated me badly, lied to me, waisted my time,empty promises via refund and they denied me that they don't know me at all.

may you please assist in this situation please.

kind regards

Lesley ndzandza

‪[protected]‬

So we went to cash crusaders pawn shop and we wanted to sell a laptop in very good condition it practically brand new it was 1/10 chain machine so this lady with her gold teeth that works at the cell shop it's not the first time that the second time not the third time that we came there that she has a problem with taking our things so now I found in and the supervisor of the shop actually told me that she was working protocol so now how the day before that we went to buy a phone from cash crusaders the same people and they didn't test the phones like phone and see if the speakers are working only put it on charge for a couple of minutes then didn't sign the slip then as we were waiting for this people to test the phone and and so there was a guy a lady that bought a blender this blender didn't work so this guy was standing there that the staff are I tried my best so okay by all means the machine didn't work he put it back on the on the shelf maybe next time he told that customer so two of our machines that same lady with her gold teeth blood in blood out the charges in out in out and that machines worked when we left home but when we brought them home from cash crusaders it didn't work the charger port is broken but we had no proof that it was then that broke its up fine we left it but now she flips this machine over today and the first thing she looks at if the screws were in there and then she says but the seal was broken he didn't test that machine she didn't look at that machine she didn't even go through the machine to see if that machine was everything was working the first thing she looked at with the back of that machine to see if the screws were in there but they can take a blender that's not working they didn't test the phone when we bought it but they work only strict protocol so I'm very upset with this and I'm not leaving it because this people as the customer service they don't care how they treat their customers or speak to them and this is unacceptable

A month ago I bought a 25kg twin tub Kelvinator washing machine at Cash Crusaders Silverton On the 13th November 2023 I went to Cash Crusaders Silverton too lay a complaint about the spinner is not working properly and that the clothes are soaking wet after spinning. The manager informs me they will send a technician out to my house. On the same day the manager contacted me and said the technician can’t come out because he do not have transport and that I must bring the washing machine to the shop. I’m staying 1,6km from the shop. I told her I don’t have money too hire a bakkie to bring the machine. She said she can’t help me and that I must bring the machine. Can you assist me with this complain please

I pawned my ice cream machine in December 2022 at cash crusaders soshanguve block AA. The store was involved in a fire and i was told my machine was safe in their warehouse i should wait for the insurance company to resolve the store matter and they will later on contact me. It was in january 2023.february i went to check and the store was still closed and they were not communicating with me. On march o went again and i was told to be patient they are still investigating the cause of the store fire. In April i went again nd i was told the very same story, in May 2023 i went again and still there was no solution. I ended up sending a complaint to their customer service department i was replied and told to go to the stors they will assist me i went but still got the same story in june and i was told that the machine was written off by the insurance company so i should be patient. On july 2023 i sent another email to their customers service they replied with a call telling me that cash crusaders said they paid me for my ice cream machine and it was all lies. I told their customer service department to investigate the issue they replied with a case number saying they opened a case with the store manager but still now its nearly been a year with my unresolved matter and ive lost the whole of this year without making an income but their company is well operating and my machine costs R16000 and they only borrowed me R1500.

In July I bought a Dixion cordless kettle the value is R200, end of July the kettle is giving problems because we still have the slip my husband than return the kettle, they than told him that the kettle will be send away for repairs.. To me it was like it is within a month from purchasing the kettle and the value of it is R200 to be send away for repairs. I just let it be, on Saturday 30/9/2023 after not receiving any feedback I went back to the store and ask about the kettle only than the sales person fetches the kettle, which to me was so unprofessional as I was not contacted, having the kettle over the weekend the kettle boils water than the next it doesn't I tried it on Sunday but no luck, it will boil water and than it doesn't. Monday morning taking the kettle back the sales lady who issist me confirm the problem but still says that they going to see through the day and than send it back for repairs and only than hear from head office if they should replace it... To me this is so unfair I've been without a kettle thn I've been up and down paying parking etc for feedback like this, Ive contacting the complaints department but no luck.

On the 17th Of August 2023 had an emergency and had to rush my late mother in law to hospital and required money. We then pawned my sons playstation 4 (against his knowledge) with 2 controllers. The lady behind the counter hesitated to take it and mentioned that she could only give me 1600 as it was broken and I had to go for it. We were off and to cut a long story short, mother in law passed away on the 29th Aug. With my sister in law only having passed away 2 months earlier, we had pur hands full with everything in terms of arangements and then had to travel to NC. Upon remembering about the pawn I tried to contact them and did my best with limited network where we were but to no avail. I thought then they would perhaps call or understand my situation when producing the death cert and id but although they know me on a professional level as I do some IT jobs for them from time to time, they blatantly told me that it has been sold and that the funeral and reason were non of their business.

Good day Cash Crusaders,

25th September 2023

Time : 13.30 Approximately

Branch : Cash Crusaders promenade mall Mitchell's Plain.

Today my complaint is regarding staff members and items on collections process and the attitudes and disrespect staff has with customers.

1. When collecting an item the seal/bubble wrap that was originally placed onto the phones box was opened upon collection.

2. The phone was switched on outside my presence.

3. Staff members had a major problem/attitude attending to me and allowed other customers to chip in whiles attending to me.

4.The phones original condition is not as to what I have left it with cash Crusaders promenade this is a huge concern.

5. Whiles I was waiting on them to bring the phone from the store room, they did not call me rather than unboxing the phone and go through the phone when I reached the counter they two staff members on shift , one guy and female African ethnicity both looked at me and laughed as if I was a joke after letting me wait for over 30mins. They then said oh sorry we didn't know it's your phone.

6. They had no right opening it and go through the phone , this explains why I have lost a brand new laptop previously at this store as customers items are being tampered with.

7. The staff members on duty at the buy shop today was pathetic the lady also threatened me and my kids along with a African guy who wasn't working for thr company whom she spoke to at the time whiles ignoring me this did not seem work or customer related more of a personal nature. This very same guy also threatened me saying I'm being rude which I wasn't being rude the more I'm telling her my husband would come Into to store with my I'd the more she kept on telling me about the I'd and that she refuses to give the phone to me I then said fine if you don't wna give my phone then refund me my money.

I would really appreciate it that someone calls me or make contact with me urgently as I feel this is not going to be the first or the last time that customers will be treated this way

Regards

I called in at Cash Crusader klerksdorp and asked for information on how it works and so fourth, the manager answered and shared their WhatsApp number in order for me to have a better understanding of what they do, I did as I was instructed and communicated with an Employee called Tommy, he was okay and as I asked more questions as I went along he got agitated and he dismissed me like I'm a child, he is very rude and unprofessional. Even when I tried to communicate with him nicely. I work with people and I know when I go to work I leave my personal issues at the door and never mistreat anyone. Please be aware of this young man.

Good day

I placed x2 gold chains and a pendant in bay back at Cash Crusaders N1 city

I received a sms that my items will expire in 48 hrs on the 12th September

On the 13 September I went to the store and I was told their system os offline

On the 14th I was told the same thing

I then waited for the sms with the payment link to make payment online as I usually do and I never received that link sms

Today I asked my husband John to rush quickly to N1 city to pay the extensions and they informed me that my items had lapsed.

Today marks only the 3rd day of items expiry date and the reason why I am late is because I was unable to make payment at the store due to offline systems and I never received the link sms

The store now wants me to buy back thw items for over 5k of which I don't have.

I understand that I am late by 3 days but it is partially due to the store.

I was at the store twice and I also wiated for the link.

If this was not in the way of me making the payment on time I would have and now my items is lost.

Seeing that the store had complications both at the N1 branch and online. I feel like yous could have been more understanding and more lenient towards me and my items

Those x2 Chains and pendant are engraved with my late fathers particulars and its the only memories of him I have.

I had nothing else to pawn at the time and I had to place it in buy back coz I didn't have an income at the time.

Please please extend my x2 chains and pendant

This I ask of cash crusaders please

My ID number is [protected]

Name Edwina Burt

Contact [protected]

Please I am only 3 days late please

Yous stipulate in your contract that I am able to make payment online and yet I never received this months link.

It also said that the my items can remain in the storeroom for another 3 days

I bought a DIXON BASF-10F 2X10inch LED Partybox 6 months ago. The speaker was hardly used, speaker just refused to switch on. The only issue was the power not coming on,After returning the item to store I explained the concern, just to find after first repair the volume and microphone controls was damaged by company who did the repairs. Item was send back again for repairs and came back even worse, volume and microphone controls not working.

Strange enough the staff at store claimed they tested the item which I think they did'nt do a proper job or lack the necessary knowledge.

I bought a cellphone on 12th of August 2023 at the George branch. On the 16th of August I reported a black spot at the bottom of the screen at the Mosselbay branch. They told me I must take the phone back where I bought it. I did so on the 21st of August and they said they have to take the fone and send it away. The manager was supposed to call me and never did. I asked for a loan fone since I did not even have the fone for two weeks but nothing. I went to the branch every week since then to resolve my problem, but nobody wants to assist me properly. R8000 gone.

In September 2022 I bought a Doogee S97 pro rugged smartphone with a 1 year warrant and in April 2023 the phone stopped working, my understanding was the charge port was a problem so on the 27 of April I took it to the Cash Crusaders, Vincent Branch where I bought it. They took the phone to take it to the technicians but came back saying I must pay R2000 to fix because the problem was the battery and it is not covered. I fail to understand the logic of the warranty and I also did not see that in their warranty. Can we please get to the bottom of that because I think there was foul play in their part.