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CeX / WeBuy.com Customer Service Contacts

Sterling House, Fulbourne Road
London, England, Greater London
United Kingdom - E174EE

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CeX / WeBuy.com Complaints & Reviews

CeX / WeBuy.comGames not delivered from webuy


I wish to raise a complaint about webuy or CEX I placed and order I like for 4 games but only 1 game came in the post.

I have sent several emails and complained to them but they keep telling nothing that they can do as all 4 games were send out in one box.

This is not correct as I only got one envelope with one game in the post the other 3 games were not in there.

They have proof that all 4 games were sent in one box but can't share proof with me.

I only got 1 game in one envelope so the games were not all sent out as I would have got all 4games in one box.

I am not happy as there are not willing to help or do anything

I want them to either resend the games to me or issued a refund for the voucher of £100 that I have lost.

Thank you

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    Oct 20, 2020

    CeX / WeBuy.com — Was sold a broken laptop charger

    I wad sold a broken labtop charger by the Whitechapel branch and labtop. The labtop is working but the...

    Sep 27, 2020

    CeX / WeBuy.com — Wrong product sent, agreed to keep for partial refund, now forcing me to return item which resulted in damage of my computer..

    In august 2020 I urgently needed a PC for a project. I couldn't wait and bought an i5 4670 from CeX UK...

    Sep 08, 2020

    CeX / WeBuy.com — Specific staff member

    Staff member in Waltham cross branch keeps discounting perfectly working equipment with no damage, no fault...

    CeX / WeBuy.comReturn of faulty phone

    I bought a Samsung S6 in-store (Hounslow) anh prompthed d after a few days, the item was obviously faulty.
    I returned the item back to the store about 8 days later and showed the fault (screen acted upon its self without USER INPUT!). Alos the phone was quite hot to the touch. The satff member took the phone and was satisfied that there was indeed a problem. Howver, it took a long time for the store to conclude a refund as I had to go back and forth to the store. None of the staff members explained what was happening for the 45 minutes that I was arround in and out of the store. Omly when I asked did the staff member feably explain that he was waiting for another staff member! Finally when the item status was addressed, I was only given the refund option. I enquired as to whether there was another similar phone which prompted action. Eventually I took the refund as a credit-mote! Not good Customer service!

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      CeX / WeBuy.comFaulty xbox one elite controller

      Yesterday, I took my sons xbox one elite controller into the Thetford Store as it was drifting. I waiting 30 minutes for the staff to establish if the controller was fixable. On my return to the store I was advised that it was faulty and was only offered a refund of my original cost at £110, as they had no replacements in that store and as I had originally ordered this online I was advised I would have to get back to the online service to obtain the extra £20 difference so I could obtain another controller at a cost of £130 from another store.

      This morning the Thetford store remarkably have a controller for sale at £130, which makes me feel like I've had £20 stolen from by pocket. Customer Services attitude is that as I've been refunded by the store with the original cost they can't now give me anything further.

      This is disgusting service and looks like a means of them making money!!!

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        Mar 16, 2020

        CeX / WeBuy.com — Damaged product and poor after sales/customer service

        I recieved a damaged Steelbook in an online order, i spoke to Puneet on Cex Facebook messenger, i asked for...

        Feb 19, 2020

        CeX / WeBuy.com — Sale of Ipad

        I have been into Bletchley branch this afternoon with my iPad. They said it failed on visual check SIM card...

        Feb 17, 2020

        CeX / WeBuy.com — customer service in store

        Today (17/02/2020)I went to sell some AirPods which I bought two days ago and I hadn't used from o2 but...

        Jan 30, 2020

        CEX Shop — re: no reply email product issue

        Dear Sir / Madam, I am writing to you to raise an issue about: Shops The issue that I have experienced...

        Jan 11, 2020

        CeX / WeBuy.com — tablet purchase

        Hi, I've just been in store to sell my Huawei mediapad M5 with bluetooth keyboard. I've been...

        Dec 30, 2019

        CeX / WeBuy.com — michael kors smart watch

        My husband bought me a smartwatch from the wythenshawe branch for christmas i opened it up on christma...

        Dec 23, 2019

        CeX / WeBuy.com — computer says no! assistant can't think for herself!

        Tried to sell two items today and buy one (I would have also had to give them additional money). *Computer*...

        Dec 13, 2019

        CeX — Not making a refund; iphone 7plus

        Dear Customer services, Thank you for your support about the recent case I opened. You were really...

        Dec 10, 2019

        CeX / WeBuy.com — selling online service

        I personally packaged my items making sure all were in situ and in mint condition and packaged them well. I...

        Nov 22, 2019

        CeX / WeBuy.com — item: sxb1500gb003 - xbox one console, 500gb./customer service

        Order number: 6800067 Please refer to my emails with Ritesh(customer service). Ordered and payed for on the...

        Nov 20, 2019

        CeX / WeBuy.com — warranty

        I was today at cex Ilford to see what happened with my hp elitedesk 800 mini G2 that I bought 10 days ago...

        Nov 02, 2019

        CeX / WeBuy.com — service

        Hey I went in to the skegness shore on Halloween to go buy a ps4 Xbox one a laptop and a new phone to be...

        CeX / WeBuy.comairpods

        I bought AirPods off the online site, on arrival I saw that the case was damaged, along with the inside being filthy, and the AirPods themselves having incredibly poor sound. Clearly and old damaged pair that was never properly tested. I expected some level of quality deficit to a brand new pair, but not to this extreme extent. I am very disappointed that proper testing of products is not carried out, and clearly faulty products are sold to customers.

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          CeX / WeBuy.combought a damaged game

          I purchased call of duty black ops 2 from a coventry store and when I went to play it I found out the disk was broke and keeps freezing, there is visible damage to the disk. I live in nuneaton so I can't get back to Coventry to return it, can I take it to my local store and will they swap it for an undamaged disk? I have the receipt as only purchased today.

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