CeX / WeBuy.com
reviews and complaints

Purchased a second hand flip phone from CEX because they have a 24month warranty, was worried about flip phone cracking at the hinge crease of the screen. I initially gave a positive review but this as completely changed due to their so called warranty. After a couple of months normal use the screen split at the hinge crease, the phone was not damaged or mistreated in any so I thought no problem I have the warranty. Not so. I sent photos of the split and photos of the rest of the phone but CEX said it was not covered by the warranty as the phone shows physical damage. I explained on more than one occasion that the phone had not been damaged at all and the split had happened in normal usage and had not been damaged and the issue was a fault which should be covered by the warranty. Not so CEX would not accept this saying it was damage. Despite asking CEX would not actually tell me what they considered damage to the phone saying that the phone shows signs of physical damage and they would not consider a warranty claim. If you are thinking of buying a second hand flip phone don't buy from CEX as if the phone devops a fault from normal use they will claim it is damage and not covered by their warranty. They should change their name to CROOX.

I gotta say, I'm not too happy with CEX either. Let me tell you about my experience. So, on March 13th of last year, I brought in a Huawei phone that was in tip-top shape. I mean, it was practically brand new - I even had the box and charger with me. The assistant agreed that it was an 'A' grade phone and told me to come back in 40 minutes.

When I returned, they told me that it had failed the test because the phone was bent. I was like, "What?! That's impossible!" I mean, this phone was made of super thin glass and metal - there was no way it could be bent. I even showed them a piece of paper that couldn't fit under the phone, it was that flat. But they still wouldn't budge.

The test report even said that it had passed the visual inspection, but they still claimed it was bent. I argued with them for 30 minutes, but it was no use. I had to leave in frustration.

The next day, I took it to another CEX store. And get this - the assistant took one look at the charger jack and downgraded it to a 'B' grade. I mean, come on! The phone was in perfect condition, and they were just nitpicking at this point. I walked out in disagreement and went to yet another CEX store.

Finally, the third store agreed that my phone was in perfect condition and said it was easily an 'A' grade. They told me to come back in 30 minutes after the test. When I returned, they told me that it had failed because the gyroscope wasn't working. I was like, "What the heck is a gyroscope?" But they proceeded to explain it to me anyway.

I demonstrated that the gyroscope was working perfectly by going on YouTube and turning the phone 90 degrees - the display flipped in time indicating the gyroscope does work. But the CEX tester said that there was another part of the gyroscope that was wrong and that it had failed on their software. I activated the 'Compass' function on the phone and again demonstrated that the gyroscope was working perfectly in every degree. But they still refused to take the phone in.

I mean, what the heck is going on with CEX? It's like they're trying to scam me or something. Three stores fabricated a lie to avoid taking my spotless, fully functional boxed phone. It's just not right. I'm still fuming and deflated about the whole thing.

I recently had an experience with CeX UK (uk.webuy.com) that left me feeling quite frustrated. I had purchased a Nikkor lens for over ?500 from the Wrexham store, which was allegedly sent via Royal Mail 24 hour tracked. However, after 15 days, I still had not received the item. When I contacted customer service, they informed me that they would investigate and make a claim, but that it would take "quite a while" to do so.

To make matters worse, when the item finally did arrive, it was in terrible condition. The lens cap and tripod bracket were missing, the barrel was heavily dented and scratched, and there was no packaging to speak of. It was clear that this lens had been through a lot, and was completely unsaleable.

The only positive aspect of this experience was the attitude of the Farnborough store, who handled my refund in a reassuringly supportive manner. Their stock was clean and tidy, and it was clear that they took pride in their work. However, this did little to make up for the stress and frustration that I had experienced.

Overall, I would not recommend purchasing anything camera-related from CeX. Their customer service is slow and unresponsive, and their products are often in poor condition. If you're looking for a reliable and trustworthy source for camera equipment, I would suggest looking elsewhere. CeX is simply not worth the risk.

I recently had an experience with CeX/WeBuy in the United Kingdom that left me feeling frustrated and disappointed. I purchased an iPhone from them about 9 months ago for ?190 and last week it stopped working. The battery was losing charge instantly and then the screen stopped working. Luckily, the phone came with a 2-year guarantee, so I took it to the Waltham Cross store to get it fixed.

The staff at the store diagnosed the problem almost straight away and said that the battery had blown inside the phone and pushed the screen out. They also mentioned that this was a common problem with this model. However, I was never informed of this issue when I purchased the phone.

To make matters worse, they said that they couldn't refund me until they had spoken to the store where I purchased it from. But, since I had bought the phone online, I had no idea which store that was. After 3-4 days of chasing them via email, they finally rang me and said that I would be getting a full refund of ?190. However, just 10 minutes later, I received an email saying that I had been refunded ?125 instead.

What's more, there's no phone number or live chat to speak to this lot, just email which half the time bounces back. It's incredibly frustrating to deal with a company that doesn't have proper customer service channels. I would advise anyone to avoid CeX/WeBuy at all costs.

To add insult to injury, before the refund saga started, I purchased another phone from them and was informed via email that it had been dispatched. However, the tracking number wasn't registering with the Royal Mail, so I chased this up and was told today that it wasn't dispatched and would be posted tomorrow. I always avoid companies that lie, and this experience has only reinforced that belief.

So, I bought a couple of games from CeX UK using one of their credit vouchers. The first game arrived in a thin parcel, which was expected as the website stated that games may be dispatched separately. However, the second game did not arrive after a few weeks, so I contacted CeX through their website/email as they do not have a customer service telephone number. Doris, the handler, initially responded helpfully, but subsequent emails turned accusatory. She seemed fixated on the condition of the original packaging, which I had thrown away. She was also reluctant to escalate the issue to a manager.

When I finally spoke to a manager, Cheryl, she repeated Doris's statements and refused to provide any evidence of the game's dispatch. I feel like they are treating me like a liar and are more inclined to believe their employees over paying customers. The company has made it difficult to query and complain about the issue, which has had a serious impact on my mental health. I would not recommend anyone to order from this website.

I gotta say, I ain't a big fan of CeX. Everything in their store is way too expensive for my liking, but I thought I'd give their Clinic for console repairs a try. Boy, was that a mistake.

First off, I found them on their website and it seemed like they had what I needed. But when I went to the store, they told me they weren't even running the Clinic service! I had to email them to get them to put up a banner on their website to let people know they weren't operating. And then I had to wait weeks for them to finally open again.

When I finally took my device in, I explained exactly what was wrong and what repair I needed. I filled out their forms and gave them my console. But they didn't start working on it until days later, even though they said they would. And then they messaged me to say they couldn't fix it! They could have told me that weeks before and saved me a lot of time and hassle.

But it gets worse. They opened up my console and replaced a completely irrelevant part that was working just fine. And now my warranty for a repair with other companies is limited because of their unnecessary meddling.

And then, when they finally sent my console back to the store, they couldn't even find it! I had to contact support again and they finally located it. And only because I asked, they agreed to courier it back to me instead of making me make a fourth trip to their store.

Honestly, I can't recommend them for their store prices or their Clinic repair service. They're just awful.

I bought an iPhone 6s Plus from CeX UK in mid-March/April for ?520 in cash. At first, I was pleased with the phone, but after two weeks, it was blocked and reported stolen. I didn't know about the policy, so I went to the Wood Green branch to ask for a full refund. The manager told me that there was nothing he could do, and when I asked if there was any way to refund because of the circumstances, he replied no.

I was pregnant and going through health issues, and this phone was the only way anyone could connect with me. I had hospital appointments and job interviews through this phone. Later, they said they would exchange my phone for a downgraded one, but I was forced to pay the same price as I was desperate. I had no money to buy another phone, and there was no help or alternative. So, I exchanged my phone for an iPhone 6s, and I was ensured that there was nothing faulty with the phone, just a scratch on it.

After less than four months of having the phone, it started to play up. When I touched the screen, it would not work. I brought the phone back to get it fixed, and I was extremely disappointed because I was told that there was nothing wrong with the phone. This was the second time I was complaining. I was heavily pregnant and told that the phone had to be checked, and it would take a day. The following day, I was told to come back as they were trying to figure out what was wrong with the phone. So, I came back for the third day asking for the phone because I had appointments due to the fact that my breathing was getting worse due to asthma, and I had swelling on my legs, hands, and feet. I had to walk for 30 minutes three days straight.

The third day, I was given back the phone and told by the manager himself that if it's faulty again, I would be able to get my money back. I turned on my phone and returned to the shop because once again, the phone was not fixed. I was then told by the manager that there was nothing he could do, and he could not exchange or refund me for my phone after I was told I could.

This whole experience has added to my anxiety and depression because throughout this whole process, I lost ?520, hospital appointments, which could have seriously affected me and my unborn baby, and wiped out all of my job information I needed, which lost me money.

On Wednesday, 28th June 2017, one year after purchasing my first phone, I went back to CeX UK because the phone had been blocked again, but the manager refused to check it. He told me that he could not take any further actions, and I would not be able to get my money back. Now that I have the baby, I'm still having problems, and I'm an extremely angry customer who feels that something should be done immediately!

I went to a CEX store today at the ***@CanPark Shopping Centre, and I had a conversation with an employee and then the store Manager. I am so disappointed with CEX's response to my problem. They told me that they would replace my phone, but they didn't. I have been waiting for so long for this store to reopen, and now they won't even give me a phone that works. I told them that I have a mental condition, and they are stressing me out too much with this phone that doesn't work. Finally, one of their employees saw the fault in it, exactly how I stated in my last conversation with them. They said they would give me a phone back when they were able to, and now they are able to, but they won't give me anything back.

I spent money on bus fare and gas to get my phone changed, and now they won't give me anything back. They put me in an uncomfortable situation because this is too much stress for me for a phone that doesn't work for its basic functions. I just want to call and receive phone calls, but I can't do that with this phone. They told me that the phone's screen is slightly cracked, so they won't be able to give me anything back. This is ridiculous!

First, they gave me a phone that died in 3 hours, and now they give me a phone that doesn't work for its basic functions. Then they say I can't get my money back, and I have to change the phone only. I went to their store in Cannon Park, their store in Town Centre, and their store in Birmingham, where I originally bought the phone. This is unacceptable!

I am so disturbed by their lack of competence in solving my problem. None of my friends will ever buy from this bad company called CEX. I will also make sure we all leave REAL reviews to CEX, and trust me, I will be very real in my disappointment of how CEX just doesn't want to give back my money or phone. Why don't they give me the money back? Is it because of corona? CEX could've done so much for me, but they didn't want to. They didn't understand my stress, and all the time they say they understand, but they don't.

It's been so long since September, when I originally bought the phone, and now it's March, and I still have no solution. I am stuck with the faulty phone, and I just have to chase them through REAL Reviews so that someone will take care of my problem. I would rather have my money back than another phone. I gave them my 160 pounds for what?

I am also very stressed due to my mental condition, and they know about it. They know I am sensitive, but they just push me for their own interest. This is a $#*! company for sure!

I recently had a frustrating experience with CeX UK (uk.webuy.com). I ordered RAM from their website, but when it arrived, it was the wrong type. It turned out to be server RAM instead of desktop RAM. At first, I thought I had made a mistake, so I returned it to the Northfield store in Birmingham and asked for vouchers so that I could reorder the correct RAM. I placed a second order, but it was the same story - server RAM, not desktop RAM. I returned it again and got vouchers. I tried a third time, but once again, I received server RAM instead of desktop RAM. This time, the staff at the Northfield store told me that CeX shouldn't even stock server RAM. They reordered for me, but then I received a message saying that CeX did not have any PC RAM in stock.

This whole ordeal has been going on for three weeks now, and it has been a massive inconvenience. I could have ordered the RAM from eBay and received it within three days, but I chose to order from CeX because I had faith in the quality of their items. Unfortunately, that faith has been misplaced. I have had to make three trips to the Northfield store, spending £3.20 in parking fees each time. And even now, CeX has only sent me one RAM stick, which is pointless since I ordered four. What I need, they do not have, so I want my money back.

Trying to get a refund from CeX has been like trying to get blood from a stone. Every time I ask for a cash refund, they stonewall me and talk about the vouchers they have sent, which do not add up to the original purchase cost. I have asked for my money back, in cash, refunded to my card, but they keep ignoring that request. I have even had to resort to threats of consumer direct (trading standards) to get them to take me seriously.

I would urge people not to use CeX because if they make a mistake, it is extremely difficult to get a refund, as is your right in law if the goods are not as described. And on top of that, I have had to bear the cost (in fuel and parking) to return the items, which in law I should not have to do.

The last email I received from CeX was not very reassuring. They cancelled one of the items I ordered and said that I had not been charged for it, but the funds "may" have been allocated by my bank. It's not a definite confirmation that I will receive a refund. And when I contacted them again, they told me that since I used vouchers to place my orders, I would only be refunded with vouchers. They said that their vouchers are valid for life and that I could use them for future purchases, but that's not what I want. I want my money back, and I want it refunded to my card.

In conclusion, my experience with CeX has been a nightmare. I will now have to escalate this to trading standards, and I would advise others to stay away from CeX.

So, I bought a Sony mirrorless camera from CeX UK online for an event. I went for a grade C as I thought it would be okay as long as it functioned and had no major flaws. But when it arrived, I noticed that the cosmetic condition was poor. To make matters worse, the battery door sprung open the moment I removed it from the packaging and couldn't be secured.

I immediately contacted CeX and was expecting an apology and for them to tell me to return it to my local CeX store. However, despite spending hours and sending about 2 dozen photos, and weeks later, I'm still without a working camera and now being told I need to wait 28 days for the courier to investigate.

The packaging seemed okay, but on reflection, it was a large box with two smaller boxes inside with insufficient padding. This may have caused the inner boxes to shift. As CeX started suggesting it might have been damaged in transit, I looked further at what caused the battery door not to close and couldn't find anything obvious. There is a sliding latch, and this presumably engages with a slot in the camera body. I did subsequently find a slither of plastic in the internal packaging with the camera, but not sure this is anything to do with it.

I don't really understand CeX's strategy here. Within an hour of delivery, I'd filed a report with CeX about the problem and other minor things I didn't like about the camera. I can live with the terrible cosmetic condition and heavily used appearance. But I simply can't have a defective camera in my collection, and this is not what I bought.

I, like many, have been lulled by the too-good-to-be-true 2-year warranty that sets CeX apart. This is better than some new warranties. But like any dodgy warranty, it's only any good if you can actually claim on it.

In this case, it shouldn't even be a warranty matter. It was received broken. Apparently, the store that sent it insists it was intact. Well, fairly obviously. But as a consumer, my only interest is what was received and its fitness for purpose for its expected life expectancy. And CeX kind of suggest you've got peace of mind for 2 of these years, outside of any consumer protection.

But the way this ugly saga is unraveling is filling me with dread. They've established that if everyone is telling the truth, then it's probably something that's happened in transit. But the contract is between CeX and the courier, and not me. You'd think it's a pretty clear-cut case, wouldn't you?!

CeX is insisting on dragging this out, and I'm furious. Not only am I without a camera, but I'm also down nearly ?400 and having to waste loads of time uploading images to support the investigation. I treat social media as an absolute last resort, but my anger is now making me turn to every channel to warn others of my experience.

I've criticized CeX in the past because their website and purchase experience is terrible. The only salvation in dealing with them is the 2-year warranty. Prices have shot up too, but the warranty is better than a lot of items when new. However, if they can't deal with a simple dead-on-arrival order, I have zero faith in them honoring the warranty, and may as well have bought a camera in infinitely better condition on eBay. It would probably also have been far easier to claim against a private seller than doing so with CeX. Needless to say, I am not sitting about and will end up in court if I have to. Not mentioning reputation damage. Like I say, social media is my last resort, but if companies don't treat their customers well, I have no sympathy, and neither should any prospective buyer.

Usually, I'd buy items with a credit card and simply let them deal with it. In this case, I had a CeX voucher which I used, and only a small proportion was put on a credit card. Even if they did a full chargeback, I'd still be out of pocket as what I currently have is pretty worthless as it is and prohibitively expensive to repair, I'd imagine.

Me and my husband have been going to CEX in Warrington Cheshire for a few years now. My husband is a big gamer and we both love our gadgets. I bought my iPad from CEX after trading in my old one around 18 months ago and I couldn't be happier with the service of the staff and the quality of the item purchased. We've also bought games after trading in items and have always been happy with the quality of the products.

A year ago, before our wedding, we were looking into buying a GoPro camera to use while we were away. We got married abroad and do a lot of watersports, so when we saw one in the shop window of CEX we snapped it up. We couldn't be happier with the product and ended up getting awesome videos and pictures, so much so we created our own wedding video; thus saving a fortune on a videographer.

We went to NYC for our honeymoon and again captured the best moments on the GoPro. When we booked our holiday to Mexico for 2016 we decided that because we had used the GoPro Hero 2 to such an extent, it was maybe time to get another GoPro. We read into it and decided the GoPro Hero 4 Silver was the best suited product for our needs. We were once again wanting to use it for water sports therefore the LCD screen would come in handy. Also, we would have a camera each, capture double the shots whilst diving.

My husband had just upgraded his iPhone, so he took his old one into CEX Warrington. The staff were very helpful (as always) and tested the item. Whilst they were testing the item the advisor asked my husband whether he wanted store credit or cash. They'd had a long conversation about GoPro's and how we'd thought we would upgrade before going to Mexico. She looked online and said that a Grade A GoPro 4 Silver was in stock and that if he traded the phone for credit he would receive ?145. He decided to go for the store credit with the idea of when he got home to order the item. When he got home, he ordered the item.

After waiting several days for the item to arrive, we received what I can only describe as a bundle of foul smelling bubble wrap which looked like it had been screwed up and taped together for someone to throw into the bin. We opened the item, it was a Grade B GoPro 4 Black Edition. It also smelt, and had no accessories with it. The casing was extremely scratched and the memory card door was completely missing - exposing the memory card slot.

The item was poorly presented, smelt foul; and was the wrong item. We were annoyed, but also upset that the item we had looked forward to taking on a walk up Snowdon that weekend did not arrive. Jack decided to email the after sales team to advise them. However, we are still yet to receive a reply - it has been 5 days since we received the item.

We decided that as we have always received great service from the Warrington branch of CEX we would visit with the item and ask if they could exchange it for the correct item. We spoke to an Advisor who was extremely helpful and very honest about the state of the company. He said that items being sent out without parts and in poorer condition than expected was a regular occurrence - also, the norm for CEX.

He said that he would refund the item and repay my husbands CEX account with the store credit he'd gotten from his phone trade in. He advised that we would have to wait until the item came back into stock to reorder it. He looked on the CEX website and found one store which had the item in stock. He tried to call the store, however he could not find a valid phone number on the system. He then found a different number for someone that worked at that branch and called them - they advised that someone else had already purchased the product.

At this point we realised that CEX had over ?100 of our cash tied up in their company with no way of getting it back. I asked if we could have the cash value of the phone originally traded in - to be told this cannot be done. He also tried to contact the online team who answer the incoming emails to try and trigger a response about our order. He said that the team were 'overwhelmed' with emails and rarely give a response to customers. Whilst waiting he explained the way in which CEX runs its online business. He said that CEX head office use a different till system to the rest of the shops therefore communications are sometimes 'lost'.

He managed to finally get through to someone who answers the emails and said that he was 'writing a reply as we speak' to my husband. We are still yet to receive the email; or any written confirmation or correspondence from CEX.

Now, we're stuck between a rock and a hard place with no camera, and no cash to put towards a camera sold by a different company. I stated all of this to the advisor in the Warrington branch, who said that there's no way of us getting our money back and also no way of forward ordering the item, so that when it eventually did by chance come into stock into one of the stores; we could have it. Oh no, no help for us. No camera for our holiday in Mexico next month.

The company is a joke. As is the way in which it operates. We want our money back to shop elsewhere.

Its been more than 5 years I brought an ps3 with motion controlers and etc..

The product is not working properly so we gad given it to the store for an new one then the corona came so we are unable to get it from the store so bill they given is erased so they are not giving our products. We had went to the store for many time there is no proper response for it so kindly give my ps 3

I recently had an experience with CeX UK that left me feeling extremely disappointed. As a professional photographer, I had an urgent job to photograph a private engagement by one of the members of the royal family in just a few days. I needed a highly specific and specialised SD card to arrive in time to photograph this important and historical event.

When my delivery arrived, I was shocked to find that it wasn't the SanDisk Extreme PRO 32GB 95MB/s SD card that I had ordered. Instead, CeX had delivered to me a 'SanDisk Extreme 32GB 45MB/s' SD card. This memory card was below substandard and would be worth about ?1.50 on today's market. It was so old and outdated that it is no longer manufactured, and it was hard even finding it online!

I was extremely disappointed with the customer service I received from CeX. They didn't seem to care one bit about the vitally important engagement I needed to photograph. Instead, they told me to just return it in store for a refund. They didn't explain to me how I was meant to refund an item that is not the same as described on the invoice I received, and their response time was so awful.

As a professional photographer, I would not advise purchasing from CeX ever. They will let you down and show absolutely zero sympathy for their horrendous errors. It is such a shame as I have long enjoyed CeX beforehand, but this ongoing incident just shows how very little they care about their customers, the substandard service they deliver, and their own mistakes.

So, I just bought a Nintendo switch console from CeX online. It was a bit pricey, costing me ?270, but I thought it was worth it. However, when it arrived, I was disappointed to find out that it was missing the joy con grip, which is an essential part of the console.

I tried to find a phone number to contact CeX, but I soon found out that they don't have one. All communication has to be done via email, which is a bit inconvenient.

I sent an email to CeX explaining what had happened, but I didn't get a response for 48 hours. I sent another email, and finally got a response apologising for the inconvenience and telling me that the missing part had been sent to me. It took 4 days for the part to arrive, and I had to go to the post office to pick it up.

When I opened the package, I was disappointed to find out that they had sent me the wrong part. I sent another email to CeX, but it took them another 4 days to respond. They apologised again and said that they would send me the correct part. I asked them if I would be compensated for the time I had wasted, but I haven't received a response yet.

It's been almost a month since I received my console, and I'm still waiting for the missing part. I'm starting to regret buying from CeX, as they don't seem to care about their customers once they've got their money.

In conclusion, I would advise you to avoid CeX if you can. They make mistakes, which is understandable, but they don't seem to be in a hurry to fix them. If you're looking for a reliable seller, I would recommend looking elsewhere.

I've been reading some reviews about CEX and while some people seem to have had good experiences, I have to say that my own experience has been pretty terrible.

All I wanted to do was buy a specific lens from a particular branch. There were only two of these lenses in the whole of the UK, so I figured it wouldn't be too hard to arrange to buy one online. Unfortunately, I've had some bad experiences with CEX in the past - I once ordered a lens from them and it arrived faulty and unboxed, even though there was nothing in the description to suggest that this was the case. So this time around, I was only interested in buying a boxed item.

I sent four emails to CEX's online support portal, but I didn't receive any response at all. Still, I decided to go ahead and place the order, hoping that my emails had been noted and that everything would go smoothly. Unfortunately, that wasn't the case. They told me that they were going to send me the lens from the wrong store, even though there were only two stores in the whole country that had this lens in stock. When I asked if they could just send me the lens from the correct store, they told me that I had to take the one they were sending me. I couldn't believe it - I'd paid for a specific item, but apparently I didn't have the right to choose which one I received!

To make a long story short, I still don't have the lens, I don't have my money back, and I haven't received any response to my emails. All I wanted to do was buy a lens, but apparently that's too much to ask from CEX.

If you're thinking of buying from CEX, I would strongly advise you to think twice. My experience has been extremely frustrating and disappointing, and I wouldn't want anyone else to go through the same thing.

I've been buying phones from CeX UK for years now, but unfortunately, every single one of them has had some sort of issue. My latest purchase was a Samsung Galaxy S10, which I paid over ?300 for. However, when I received it, I noticed that it had screen burn. For the price I paid, I expected it to be in immaculate condition. I mean, you can find brand new Samsungs with screen burn on Facebook for less than ?100!

I took the phone back to CeX UK with my receipt, hoping to get a refund. But they refused to give me my money back. They only offered me a trade-in or a gift voucher. I didn't want either of those options, as I was done buying from them. Every electronic I've purchased from them has had faults, and it's obvious that they knew about them.

After some back and forth, they finally agreed to let me sell the phone back to them. But they only offered me ?70 for it, claiming that the screen burn was my fault. I know for a fact that I didn't burn the screen, as I take great care of my electronics. ?300 is a lot of money to me, so I made sure to keep the phone in protective casing and not overuse it.

It's clear to me that CeX UK is constantly scamming people and refusing to give refunds. They underpay their staff and sell faulty and broken goods for high prices, knowing that they're not worth it. I would recommend going to Cash Converters instead, or even buying from eBay. Just avoid CeX UK at all costs, as they're out to rip you off and overcharge you on everything they can.

The staff at CeX UK (uk.webuy.com) are not the friendliest bunch. They seem to lack intelligence and customer focus. I asked one of the staff members about the grading system and what each grade meant, but all I got was a rude reply, "I work here, I know what they are." I was surprised that the staff member couldn't tell me what the grades meant, but instead assured me that they knew. It was quite comical, really.

I had to insist that they look up the wording for the grades on their system, which they eventually did. It was evident that the staff member didn't know the grading system as well as they thought they did. I think it's important for staff to inform customers about the grading system, especially if they're not aware of it. It's likely covered by Trades and Standards, if they know what that means.

I've been meaning to give a review about the poor attitude and strange unprofessional work attire of the staff at the Havant store. I've seen them wearing onesies, hoods up, hats, and other unprofessional clothing. It's not a good look for a store that's supposed to be professional.

For those who are not aware of the grading system, here are the grades:

- A - Mint - These products must be in mint/new condition. The product must be immaculate; if it is not, then it is unfortunately not deemed as an A grade. All accessories mean everything that would have originally come in the box. These must be official and in the same condition as the product. These items also require their original box and inserts.
- B - Good - Product in good condition with all essential accessories. No box required.
- C - Working - Product in poor condition but fully working with all essential accessories. No box required.
- F - Non-Working - (Applicable for select Phones only). Product must be intact and not crushed, bent, or snapped. Must pass our IMEI check. No accessories required. All Apple products must have their iCloud account deactivated, and Android v5.1+ devices must have Google Accounts removed.

Overall, I think CeX UK has some work to do in terms of customer service and professionalism. The staff could benefit from some training on the grading system and how to interact with customers.

I had a few problems with the second-hand items I purchased from CEX online. I bought a DVD box set, and it turned up badly smashed. Someone had tried to stick it back together with sellotape, and this must have happened before it went into the post. The posting box it arrived in was in perfect condition, but all of the DVD cases were smashed, sleeves torn, and sellotape stuck all over it. The CEX staff must have known they were sending damaged, substandard goods as they packed them up for posting. To make matters worse, some of the discs were missing!

I contacted them, and they said the only solution was to return the item for a full refund. However, this was a tricky situation for me as I am disabled and rarely get to the shops. In fact, I don't live very close to a CEX or a post office, so it would cost me between ?10 and ?15 to get a bus or taxi to return the items. In the end, it was cheaper for me to buy replacement DVD cases. CEX said they had an option for collecting the item from my home, but they don't. They use 'collect+' which is a Yodel/courier service, and you have to find a nearby office to drop parcels off and then pay to have them sent back. CEX is completely inflexible about this, even with a disabled customer.

I asked for a partial refund as I had to pay for replacement cases, but 'it's not policy' to do that. They insist that they have strict, tough checks in place to make sure only top-quality secondhand items are sold to customers, but my experience contradicts that. I would not dream of trying to sell such tatty, taped together DVDs as the ones they sent to me (see pics). It brings into question the descriptions they have on their website and the different 'gradings' of goods they provide. I certainly wouldn't trust any of the pictures or the information on their website after receiving such shoddy products.

Overall, my experience with CEX has been disappointing. I understand that they sell second-hand items, but I expect them to be in good condition and as described on their website. The fact that they were willing to send such damaged goods to a customer is unacceptable. I hope they improve their quality control and customer service in the future.

So, I went to Cex to get my Xbox One fixed. They sent it off to their repair team and told me it was working fine. But when I got it back and tried to use it, it wasn't working at all. I paid ?55 for this "repair" and it was a complete waste of money.

I took it back to the store and they confirmed that it wasn't working. They sent it back to the repair team again, and they said they fixed it and sent it back to me. But when I got it back, it still wasn't working. I asked the store to test it before I left, and they confirmed that it wasn't working.

I complained to customer service, and they told me they had double-checked the repair before sending it back to me. But clearly, they didn't do a very good job because it still wasn't working.

I asked for my complaint to be escalated, but it wasn't done. So, I had to re-initiate the complaint process. The store and the repair team are still trying to figure out if the unit is broken or not. I'm not an engineer, but I plugged it in and there's no on light to show that it's on. So, I'm pretty sure it's broken.

Cex responded to my complaint saying they were sorting it out, but they weren't. I had to keep liaising between the shop and the repair team. The repair team claimed they fixed it and sent it back to me for the third time. But surprise, surprise, it still wasn't working.

I should mention that the third-party repair company is Remedy Tech Centre Ltd. I ended up buying a new power lead for the Xbox, and it worked. But the tech team returned it to me for a third time, saying there was no repair possible. I complained again, but they rejected my complaint.

This company's customer service is truly appalling. I hope the Managing Director of CEX recognizes this and does something about it. I'm so frustrated with this whole experience that I'm thinking of copying and pasting this review to a new place every day.

I recently ordered a MacBook Pro from CeX UK and I must say, I was not impressed with their service. I placed my order on Tuesday evening and received an automated email stating that delivery would take between 3-5 working days. However, I did not hear anything from them until Thursday when I received an email saying that my item had been dispatched and provided me with a UPS tracking number. Unfortunately, the tracking number did not work and I had to contact customer service by email and Facebook messenger to resolve the issue.

It was frustrating that I could not call customer service and had to rely on electronic means of communication. Even worse, they did not respond quickly to any of my messages. When I finally got a response, I was informed that the store had not shipped my item as reported and that it would be shipped on Friday. I was given a new tracking number, but when I checked it, I found out that the item had not shipped on Friday either.

I contacted them again on Saturday morning and was told that the item would not ship until Monday. I was not given any apologies for the delay, only a "thank you for your understanding." The total shipping time was now 10 days, which was unacceptable. I requested to pick up the item from the store, but was told that it was not possible for "security reasons." I don't understand what security risks there are if I bring the appropriate ID.

I asked if I could cancel the order and get a refund of my in-store voucher so that I could buy the laptop from another store. However, I was told that it would take 3 working days to process the refund. This left me in a difficult situation as I had no quick solution to getting my voucher or my laptop.

Overall, I was extremely disappointed with CeX UK's service. Their customer service was slow to respond and unwilling to do anything quickly to resolve the situation. I believe that they need to provide a phone number for customers to call in situations like this. I would advise anyone to avoid buying online from them at all costs.

I went to CeX UK to buy a game and a DVD and it was alright, I could see what I was getting and they were cheap. However, I would not recommend buying anything else from them.

Their online service is terrible. I ordered some RAM from them, but when it arrived, it was the wrong thing. I let them know and sent it back to them by recorded delivery, which they said they would reimburse me for. I waited and waited, but after a month, I still hadn't heard anything, even though I knew they had received my item. I emailed them, and they said they were busy at the moment and would deal with it when they could. I reminded them that they had a legal obligation to resolve the issue within 30 days of me returning the product, which had since passed. They replied that they would do it when they got around to it. Several emails and weeks later, the situation was the same, and I said that I simply wanted a refund as I was going to buy the RAM from somewhere else. It's been 3 months, and I am still waiting for a refund for both the cost of purchase and the cost of my return postage. They keep sending me nonsense emails, and it's infuriating. If I had taken something from CeX and not given it back, the police would be at my door in a couple of days. It seems like big companies are above the law, and the public are worthless cretins in their eyes.

I used to trade in games, but I stopped because every time I took a game in, the staff member would tell me that it was scratched, even though I looked after my games extremely well, and it was in the exact state that I received it off CeX a couple of weeks earlier. They would only give me 50p instead of £4. I said forget it, but this has happened so many times now with perfectly good games that I think it's just a scheme to do people out of money. A lot of people will just say 'Oh, ok then.'

I would avoid CeX before they screw you over because sooner or later, they will.

I recently made a purchase from CeX UK's online store, and I have to say, I'm not too impressed. I bought four DVDs, which I admit was due to my own laziness. However, I regret doing so because I'm still waiting for my order to arrive, even though I placed it last week. On top of that, the delivery cost is ?1.95 per item, which seems a bit steep to me. I don't understand why they can't just put everything in one bag and charge a flat rate for postage. To make matters worse, the postage cost is actually more expensive than two of the DVDs I ordered!

Normally, I just go to the CeX store in town and buy what I need there. I've always found them to be brilliant for games, phones, laptops, gaming consoles, and DVDs. But this time, I was being lazy and it's my own fault. I've learned my lesson, though. I will never buy online from CeX again. It's just not worth the hassle and expense.

If you're thinking of buying from CeX, my advice would be to go to the shop and buy there. The post and packaging costs are just too expensive. I hope this review helps someone out there who might be considering buying from CeX online.

Thank you for reading.

Order number 2299118

Ordered on 11th May 2023

Royal Mail tracking advised ‘we’re expecting it’ for 2 weeks

Emailed support at CEX 28th May, answers on 2nd June to say my item had delivered to another customer in error.

I requested a voucher to purchase a replacement; they advised that this was not possible whilst ‘internal investigations were concluded’

I advised that there was a similar item in a local store, I just need a voucher to go and purchase

This was refused also

3rd June, advised I was disappointed and not fair that I have to wait.

Reply to advise that nothing can be done whilst investigations are being made

I have not heard since, and have asked again today when I can expect to refine a resolution. No answer.

I’ve purchased a ring doorbell from cex the order number is #2280453 when I tried to add the device to the ring app it told me that someone else account was still on there so I when to a store in Altricham town centre to get a refund for item I have received it now which fine. But I am upset that I had to get rid of the item that I need and really annoyed and upset with cex because they didn’t do the job properly and I will be ask for compensation to this matter

I brought a phone 4 weeks ago. This morning it wouldn’t work took it to a local phone shop to be told it’s barred and been reported as stolen. Taken back to the cex I brought it from for your staff to confirm this. I was offered a like for like replacement or a gift voucher. This isn’t good enough you’ve sold me stolen goods, I’ve reported this to my local police station. I don’t want another phone from yourself I don’t trust this won’t happen again. The cost of the phone was £370. The law states I am within my rights to have my money returned. I will be taking further action on this matter. The store wasn’t the most helpful.

Order a game on 22 and,never came.was told to wait 14 days I've did that.Emailed again and no response. That'll be 15 days tommorow with no help on where my parcel is.bought and paid for and no product delivered. Waiting 14 days is a joke as if it's not here theres a problem. CEX wont even look into it until 14 days have elapsed. Really bad after care and as a constant customer it may be easier using other sites and paying slightly more.CEX destroy the feeling of an order.itll be alot more than 14 days as theres clearly a problem.

Hi there, I asked the girl to put a charger aside for me and came back at 5.29pm and was told they were already closed, I said that it was just there, she knew me and had what I wanted right there and the reply came we're closed.

I think they could've quickly served me as I don't live in the area and can't just pop back tomorrow.

Disappointed.

Friday 31st March 2022

I bought a curved screen monitor online which was then cancelled due to non collection. It was cancelled on the 10th December when it shouldn't have been cancelled until the 11th. I was then given a refund for the amount I spent on my card , but the actual total included vouchers I had from cex which I now can not use . Please can you advise as this is a Christmas present and I still want to purchase it , but want to use my vouchers which I had received for products I sold you. Thank you

Clare

[protected] - the Vadapalani Branch refuses to refund a faulty product. Instructions were written on the bill, but they didn't even read them.

1) It was received under false promises, such as

a) Battery life was a day at maximum (not 3)

b) The Simcard + microsd slot did not work all the time.

2) Quality control:

a) I received the phone with the previous user's pincode and account logged in.

b) The phone is not even factory reset

3) Outcome:

After the manager 'spoke' since the employee did not know what to say, he's started pulling at strings like (there's new scratches on it now - I can't sell it). This is not the case, as I have before &after photos.

This employee Alex she charged me and extra £64 instead of a refund and called that a human error from the new machine. Don’t buy anything from here it’s a rip off. I was trying to return a PS5 controller which was broken she lodged it in further to cause more damage. Talking with worst attitude possible as if I should not even go back for the warranty of my purchase

This item was purchased 3 months ago in Chennai - Forum Mall vadapalini Cex store with a year warranty. After a month of use, there was a display issue (a green light appeared on the phone), and the phone was given for service since, prior to this occurrence, the cex employee had stated that they would take 25 days to service the phone, which is a super lengthy wait time. However, it has now been almost 2 months, and the first response I received prior to the deadline they promised was on the way, after a month I check in again and they responded that it was an unmatched display screen then, the currently response was shipping from Maharashtra and refund promises. nothing is done just extensions of days and wait time.

why are you all playing with your customer?