Infinix Mobility Customer Care Service

Infinix Mobility

5th Floor, Smart Complainphone Carlcare Service Centre, Cardinal Otunga Plaza, Kaunda Street
Kenya - Nextto City Hall

Customer Support Phone Numbers

+254 717 446 052(Customer Service) 60 25
+254 716 400 500(Luthuli) 38 13
+254 702 133 888(Meru) 5 2
+254 728 116 767(Nyeri) 4 3
+254 704 433 444(Mombasa) 4 7
+254 706 188 199(Eldoret) 11 3
+254 705 618 555(Nakuru) 6 3
+254 701 616 050(Kisumu) 11 3
Additional Offices in Kenya

Carlcare 2nd Floor, Complex House, Opposite Luthuli House, Luthuli Avenue

1st Floor of Town Mobile Center, Carlcare Service, Next to Uchumi Supermarket, Ghana St.

Prestige Plaza, Ground Floor, Room 104, Kimathi Street

Hospital Street opp Fayaz mini bakery 2nd floor Room NO A2

Dalsa Center, First Floor Room 22, Oloo Street, Block 6/14, Opposite Lincon Hotel

Shopper Paradise Kenyatta Avenue 3rd Floor, Room 06/07, P.Obox 10076/239 Nakura

Nakumatt Mega Plaza, Block D Mezanine Floor Along Oginga Odinga Street next to the Star Newspaper Office

Infinix Mobility Complaints & Reviews

Infinix Mobility — infinix hot 8

I just bought this phone, and i can't seem to type messages on WhatsApp or WhatsApp status or even normal SMS without it going back to the main menu. Aside from sending messages, it also goes back if I'm using any app. So I went to calcare in benin city and they worked on it. I've been using...

Other  · Nov 02, 2019

Infinix Mobility — infinix s4 6gb ram

Infinix MobilityI had bought this phone about 2 weeks before, and it is very slow regarding 6 gb ram and internet is more worst about 1 kbs or 1.5 kbs, it shows 4G sign on top bar but gives speed about some kbs, what the [censored] is this speed, downloading takes so much time, playing game is being so much...

Mobile & Cell Phones  · Oct 10, 2019

Infinix Mobility — infinix s3x mobile

Infinix MobilityDear Infinix Management Team, Suddenly power off my Mobile and after that hang up not working not opening charging only but not open visit your services center saddar Karachi was off service center now they said we can't claim phone in warranty I was visit your services center after 3:00 pm...

Repair Services  · Oct 07, 2019

Infinix Mobility — infinix hot 7 pro

I bought th mobile on 12th july 2019 I was very eagerly intrested to use the mobile When i bought the mobile a small screen defect found Using for two months, it suddenly switched off and i contacted the service person He told that it is defective product from the beginning The actual cost of...

Mobile & Cell Phones  · Sep 29, 2019

Infinix Mobility — infinix hot 5

Good day, I bought my Infinix hot 5 phone last year march and few months back, the battery started given issues.. When I charge the battery to 100%, it gets drained within 20mins max, sometimes @70%, it switches off itself and when i put it on, the battery is already at 5%. I came over...

Infinix — product

My name is Ahmed from Egypt I purchased a phone infinix s4 memory 64 Giga Ram 6 Very sad because the phone does not work on the gam fortnite and pubg And large-scale applications and games This is due to the processor The processor is weak, old, slow and very bad You are using MediaTec...

Websites  · Jul 28, 2019

Infinix Mobility — infinix hot 5

I got my phone last year April and around October the home and minimize keys and the front camera stopped working then around march this year the home key and the minimize key started working again and the front camera option disappeared and the camera isn't working which is so annoying...

Digital Cameras  · Jul 14, 2019

Infinix Mobility — infinix hot 6

I purchase infinix hot 6 android phone sometime in February 2019 and had two update prompt which are thought are periodical and I followed through and the two were successful but on a third update prompt when i restarted the phone as required the phone went off and has not come up till...

Mobile & Cell Phones  · Jul 01, 2019

Infinix Mobility — I am complaining about my stolen infinix phone

My phone was stolen on the 2nd of June 2019. I have a lot of private and official information's in it which i wont want the criminal to get a hold of. Kindly assist in blocking my infinix phone. My IMEI number is [protected] IMEI [protected]. I have these IMEI numbers of the pack of my...

Mobile & Cell Phones  · Jun 10, 2019

Infinix Mobility — infinix note 5

I purchased infinix note 5 few days ago, the problem is my handset is still running on Android 8 Oreo, I purchased this mobile believing it will get updated to Android 9 pie, there are no updates available. Please solve my problem. Will I get Android 9 update or not, Android one promises 9...

Mobile & Cell Phones  · Jun 03, 2019

Infinix Mobility — infinix note 5

I bought the infinix note 5 two months ago, and now it's bend from the middle and the inner part of clear seen between the display, then I consult to the technical support then they said the battery is damage and that's why the reason behind that the mobile is bend from middle, so take...

Mobile & Cell Phones  · Apr 28, 2019

Infinix Mobility x604 — I purchased this infinix note 5 in september first charging adapter got faulty and now my mobile is dead

My name is hiren vinod rathod. My mobile number is [protected]/[protected]. My mobile is not working its totally dead. When i visit to mobile service centre they told me it that it will get solved by software. My infinix note5 has given for repair in andheri west at cell care point (mobile...

Mobile & Cell Phones  · Nov 18, 2018

Infinix Mobility — highly charges in service centre in ongole

Hi My Name Vijay Kumar, I'm use INFINIX Note 4 is Best moblie in my Life but Recently my mobile Is broken display, I going to Infinix service centre's very good Response, After 15 Days I take my infinix Note 4 moblie but service centre's. Charged 5500/- Rupees OMG My mind Blowing, Finaly I...

Repair Services  · Oct 27, 2018

Infinix Mobility — noth nazimabad franchise karachi pakistan omplain

Dear concern, I have purchase infinix note 4 mobile yesterday amount of Rs.17, 500/- Infinix north nazimabad franchise cheat with me. Now today i have checked another market infinix note 4 (2 GB ram and 16 GB ROM model) actual price demanded Rs.15, 500/ but infinix north nazimabad sarina market...

Mobile & Cell Phones  · Oct 17, 2018

Infinix Mobility — product is not working

Today I recieved my product item no : [protected] . it was infinix note 5 mobile . when i open the box and try to use it .. it is not turn on.. i pluged it on charging . but no one option is shown at screen .. mobile have any internaly problem may be .. i contact to courier boy .. he says to...

Mobile & Cell Phones  · Oct 06, 2018

Infinix Mobility — infinix hot s3 display problems

When I go to the service centre of infinix he told me call me after 15 day and he refused to take my phone to repair because my phone have 2 month only and it's on warranty and play with me.then I call the service centre after 15 day he was tell me call me after 5 day why you cheating with costumer worst service centre and wrost phone ever and ever

Repair Services  · Sep 29, 2018

Infinix — volte feature on my phone is not working; infinix zero 5

Earlier my loud speaker was not working. I went to the service centre and gave the phone to the service centre. When I got my phone back I was unable to see the volte icon on my notification icon. I use jio 4g sim. I tried factory data reset and tried changing the sim but none of these...

Mobile & Cell Phones  · Sep 03, 2018

Infinix Mobility — infinix note 4

Infinix MobilityDear sir mere phone main not charging. Ki problem. Aa rhi thi to Maine. Khurja bulandshar up main jama kra diya 1.08.2018 ko or 3.08.2018 ko phone thik ho gaya phir phone on nahi ho rha hai main bulandshar services center pe le ke gaya tha usne thik kerne se inkar kar diya hai phone ka emi...

Repair Services  · Aug 15, 2018

Infinix Mobility — infinix software

Infinix MobilityYour launcher is displaying ads which I haven't authorised it yet. This is a serious privacy breach because I bought an infinix phone pre installed with your launcher, ( XOS). Why would a phone with a pre installed launcher display ads on my phone?. This raises concerns is your launcher...

Infinix Mobility — infinix hot3 lte

This product I bought in December 2016. The phone started giving problems within few months. It was sent to carlcare centers several times and was working for few days and was going bad last was sent in December twice on 21st December 2017 was told that the shop is closed for holiday...

Repair Services  · Jul 12, 2018

Infinix Mobility — infinix hot 5 lite phone

I bought a phone (Infinix Hot5 Lite) 1 week ago and the camera has stopped working. The back camera refuses to focus, the front camera is fine. I still have my receipt but bought it through a store retailer. I will loose my phone for a few weeks / months if I go through them. Can you help me? Thank you and kind regards, Anna Okello +[protected]

2 comments Mobile & Cell Phones  · Mar 16, 2018

Infinix Mobility — infinix zero 5

On December, I had purchased the infinix zero 5, the mobile had good camera quality as well great battery life, but after 1 month use there happened to be a few issues, the phone already started lagging with many apps misbehaving including contacts too, was really not happy with the...

Mobile & Cell Phones  · Feb 23, 2018

Infinix Mobility — infinix note 2

Infinix : the charging system is faulty from the word go, I have returned it twice to customer care who have asked for exorbitant charge of more than 3/4 the purchase price. Why cant you just manufacture a good handset with a good charging system. I feel let down, cheated and dubbed, I had...

Mobile & Cell Phones  · Feb 21, 2018

Infinix Mobility — infinix 603/ unavailability of the part

Hi, I am nizam from mumbai. I have purchased infinix phone recently, I dropper it by mistakenly and its display just broke.. I gave it to service centre near me.. But thay couldnt find the damaged part of the same since 4 days.. And they r still saying it will take more 1 week.. Can I know...

Infinix Mobility — phone not charging

I bought an infinix note 4 about 5 months ago. All was well until about a month ago I realized that the charging process had slowed down considerably. Now it is not even charging at all. When I plug in the charger it indicates that it is charging but will not go beyond 3%. I have tried...

Mobile & Cell Phones  · Jan 24, 2018

Infinix Mobility — infinix zero 3 x552

I purchased zero 3 on march 2017... Right after a month I had some issue in my cell I submitted to carl care service karachi paksitan... They stated my cell has board problem and they repaird... Again after 2 months I felt issues in my cell again I submitted and they changed my batter a...

Infinix Mobility — infinix zero 4 screen pixel issue or screen burn

Infinix MobilityDear Sir/ Madam I bought an infinix zero 4 (X555) in June 2016 and In the month of October it started developed a screen discolouration that seems to be spreading at the side of my screen in a vertical manner . I made the complaint immediately at your Carlcare offices in Nairobi Cardinal...

2 comments Mobile & Cell Phones  · Jan 12, 2018

Infinix Mobility — infinix hot 4 pro

I bought infinix hot 4 pro mobile in flipkart in last november 17, since the delivery time from now there is a problem persisting unfortunately system has stopped... I applied for a replacement after a day of delivery. flipkart refused my return request, and I moved to service centre...

Repair Services  · Jan 03, 2018

Infinix Mobility — call being rejected without number being blocked

My mobile is infinix hot. From the past 2, 4 days one number is constantly being rejected although I didn't even add it to the blacklist or any reject list. I checked it in the true caller also but the settings there are clear too. Call from that number rings for few seconds and then it...

Mobile & Cell Phones  · Dec 14, 2017

Infinix Mobility — hot 4 pro

It's an abnormal problem with my "Infinix Hot 4 Pro" cell phone from last 10 days.Screen replacement process started by "AB Communication at windsor plaza, Vadodara, Gujarat, India" from "13-Nov-2017". But, still I am not getting my device as in ready mode. I think help desk personnel are...

Other  · Nov 24, 2017

Infinix Mobility — infinix hot s model x521

I purchased Infinix Hot S five months ago and all has been well till recently when the phone could not charge at all.I tried changing the chargers but nothing changed. I took it to the local maintenance team that changed the charging port but the results were short lived. The phone...

1 comments Repair Services  · Nov 13, 2017

Infinix Mobility — the android 7 upgrade on infinix note 3

i recently upgraded my Infinix note 3 to android 7 nougat and it hangs and has become also restarts on itself and charges for more time tan it used to . i would like to downgrade back to android 6 but i have tried going to your local shops and they say that they don't know how to...

Mobile & Cell Phones  · Nov 09, 2017

Infinix Mobility — infinix note 3

I was in the middle of typing a message today morning when the phone went blank. not charging, not being detected by the computer' not turning on. I have tried hard reseting' it won't even respond to the "power + volume up" buttons. The phone has been in a protective case plus has a screen...

1 comments Mobile & Cell Phones  · Sep 17, 2017

Infinix Mobility — infinix note 3 pro

I am having difficulties in turning off screen overlay. I was given two ways to turn the screen overlay. 1. Going to settings, chosen app, turn off screen over lay which I did not find but I turned off the individual app, leave, go to app but it did not work. 2. Method turn the phone to...

Mobile & Cell Phones  · Jul 30, 2017

Infinix Mobility — note 3

Dear All, Kindly note that I have bough the Infinix Note 3 from 8 months, and from one month ago, it started to restart by itself and sometimes when I plug the charger, the battery sign doesn't give me the signature that it is charging. Now and the in this moment my mobile is not turning...

Books  · Jul 05, 2017

Infinix Mobility — infinix note 3 7.0 update

I recently got notified that Infinite Note 3 X601 has a new update 7.0 Nougat. So I download and updated it and now my phone automatically restarts every 10 to 20 seconds. I thought of trying to factory reset but I have data which I need to back up but the phone restarts in the process of...

Infinix Mobile — infinix hot 3 mobile phone

I just got the mobile phone not up to 6 months now. In the second month, of purchase, the charger consisting of the Adapter and the Chord spoil without any trace. Not quite long, the phone began to develop some fault like displaying some Chinese statements that no Engineer in Nigeria Understands... After...

Computers & Accessories  · May 04, 2017

Infinix Mobility — replacement mobile set required - infinix note 3 pro - imei# [protected]

Infinix MobilityDear Respected Sir, I have faced an issue regarding the Infinix Smart phone set Note 3 Pro. When I purchased the Infinix Note 3 Pro on dated April 05, 2017. After purchasing the mentioned mobile set I used it for 02 days during that time I had observed an issue with the mobile set during my...

Infinix — manufacturing defect

Dear Infinix team, I bought infinix zero 3 phone three months ago suddenly my phone is deid and won't charging. I went to Union mobile stores your agent in Egypt (the warranty) and I informed the customer services employee that I urgently need the data saved on my mobile and I emphasized...

Mobile & Cell Phones  · Mar 16, 2017

Infinix Mobility — blocking of a stolen infinix zero 3 phone

Please my Infinix Zero 3 with IMEI: [protected] and IMEI: [protected] with S/N: F5N14 and ID Mark: 0197 got stolen yesterday. Please I would appreciate it if the phone is blocked. How do i block it if i am the one to block it using another phone or computer? Waiting for a reply please. You...

4 comments Mobile & Cell Phones  · Feb 08, 2017