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Infinix Mobility Customer Service Phone, Email, Contacts

Infinix Mobility
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1.0 56 Complaints
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Infinix Mobility Complaints 56

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D
7:20 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Infinix Mobile Very bad service from you INFINEX, I bought Infinex GT 10 pro on September immediately after 15 days find a small speaker issue, give it to service centre but they created new issues because of carelessness or doesn't know the repair maybe. Struggling from 1.5 months to fix the issue. To correct one issue another issue created by service...

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3:07 pm EDT
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i have bought two infinix note 10 mobiles 2 years ago. everything is working very good in both cell phones. but a few days ago in one cell phone i face a problem with its finger print lock. and now there is no fingerprint option in its lock system and its fingerprint sensor is not working. i think may be I don't update its system That's why it i...

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3:55 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Infinix Mobility Dishonest staff

Bumili kami ng note 30 5 g 2 units and sabi nila di kasama ung tempered screen protector lang daw which is plastic pero sa nakita kong mga unboxing videos meron included inside the box kung wala pa ko evidence na may picture na meron pagopen nila ng box nakita kami tempered e di pa nila ibibigay ung item.. sana maaksyunan ang bagay na ito.. Salamat

Aug 3 ung purchased aug 8 na before nila ipadala unv 2 tempered na di nila binigay nung pagbili namin.

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Is Infinix Mobility Legit?

Infinix Mobility earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Infinix Mobility to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Infinix Mobility is known for their high standards and safety. If you're thinking about dealing with Infinix Mobility, it's wise to check how they handle complaints.

We found clear and detailed contact information for Infinix Mobility. The company provides a physical address, 8 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for infinixmobility.com can be seen as a positive aspect for Infinix Mobility as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Infinix Mobility's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Infinixmobility.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Infinixmobility.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Infinix Mobility have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Infinix Mobility and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Infinix Mobility has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 56 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Infinix Mobility protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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M
3:40 am EDT

Infinix Mobility Overpricing sm makati

SM Makati branch, this promoter is charging us at a high cost
Kenneth Almario is charging us an amount of 2000 pesos upon checking the cost is only 15500. Pls do something on this not a good promoter
He has a guy with him and we heard that its okay to charge them because they are not manila, we are from the province of bicol actually however we know what is going on.
Please do something on him, it made us feel that we are not belong to buy your phones

Desired outcome: Gave him a proper dismissal

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12:47 pm EST

Infinix Mobility Infinix note 12 5g mobile

Hello Sir,

I am RESHMA J S. I am a student. My brother recently purchased a phone for me. He bought INFINIX NOTE 12 phone from FLIPKART on 15/11/2022.

After a week of purchase, the display had to be changed to DISPLAY COMPLAINT.

When I got the phone back after the display was changed, WIFI, INTERNET OR MOBILE DATA Services were not supported. The service center informed that the BOARD is COMPLAINT

Still haven't got the phone back from the service center.

In today's time phones are a very essential thing. I am in a lot of trouble as a student without even another android phone to use..

within weeks of purchase, the main parts like display, board become compliant. had to change.

In this situation where many of my needs are not known and various difficulties have arisen.

The quality of this phone is very poor and I have to replace it with a new phone or give compensation

Not having a phone is affecting my studies a lot.

Enclosing the invoice for the purchase of the phone.

It is humbly requested that you consider this as a request and find a way to compensate as soon as possible.

Unless there is a solution to this I will have to look into legal options. I am going to file a case against the company under consumer protection act.

Again requesting you for a very quick decision on this.

Having experienced so many problems in a short period of time, I am not Interested in continuing to use it

So I humbly request that I get compensation for this. or return the Investment...

Yours Faithfully,

RESHMA J S

22/12/2022

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9:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Infinix Mobility Flashlight problem on infinix note 8i

Please am using infinix note 8i for over a year now but recently I discovered that the flashlight is not working again of which water did not fall on it and did not tell down I don't know what happened please I want to return it to your office for repairing am in ilesa in osun state my email address is [protected]@gmail.com phone number [protected]

Desired outcome: I will like to know how to go about it maybe there directing me to there office here in osun state ilesa for possible wayout

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2:29 pm EDT

Infinix Mobility Infinix Hot 11s (4+2/128) GB

Sir I purchased your device 5 months Ago maximum. Mobile is in warranty. But Your device LCD creating white dotes. Screen filling with White dots.

I Booked A reservation in Carlcare candidates.

But They didn't Responding me. Even I have Mobile in warranty.

Please Do something quick and call me for further detail.

Nazim Hussain from Gujranwala.

Desired outcome: Please pay back or solve my issue

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9:12 am EDT
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Infinix Mobility Infinix wallet for the infinix mobility company

On the 31st of march, we were told that the Infinix wallet are giving people free #5,000 for call card and data. I ended up doing the registration only for them to send a text message that it was a loan( a loan we were not informed about)and we must pay it. They have been sending messages and now there's a message on my phone that cannot be removed. It is on my phone for everything except calling, it's there when I'm on WhatsApp the message is there, when I'm playing a game, also there when I'm watching a movie. It's everywhere and it has refused to disappear. I heard various complains from people that also did the Infinix wallet stuff and they are also facing the same issues.

I would love it if something can be done about it soon...

An image of the message it's displaying is uploaded below.

Hope to see changes..

Thank you.

Desired outcome: The loan to be revoked and the permanent message on the screen to disappear.

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12:48 am EST

Infinix Mobility Infinix zero x

Good morning sir,
6yrs ago I enjoyed my Infinix hot 4 pro basically because, it had a function which enabled me download any font style of my choice from play-store and successfully install it.
Now this function was excluded from the Infinix hot 8, hot 10 etc
Last month I bought my Infinix Zero X hoping that an 8gb ram phone should definitely have such function, which enables me download any font style of my choice from play-store and make use of it ...
I still find it very difficult to understand how an 8gb ram phone cant install fonts of your choice...
Its dramatically embarrassing
I am not here to make comparisms with other phone products, but, If Xaomi, Redmi, Samsung, google smartphones and techno perform better in this aspect, I so much expect more from my Infinix zero X

Desired outcome: Create an update and fix the problem ASAP it's a huge plus towards the success of the phone

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3:07 am EDT

Infinix Mobility Infinix note 8i

My infinix note 8i fingerprint suddenly stopped working. I had to go to the phone's settings and noticed that the fingerprint is no more included under security.
I had to reset the phone but the fingerprint is not available even after losing some data on the phone.

My email address is [protected]@gmail.com

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2:08 am EDT

Infinix Mobility My mobile have been stolen Infinix Hot 9 Play during traveling in Lahore Thokar Niaz Beg Punjab, Pakistan Near

My mobile have been stolen Infinix 9 Hot play during traveling in Lahore Near Thokar Niaz Beg Punjab Pakistan. I want to complete blocked of my mobile.
My Mobile infromation is as under:
Name: Shafiq ur Rehman
S/O: Muhammad Abaid ullah
Mobile No: [protected]
Model: X680B Color: MIDNIGHT BLACK
IMEI: [protected]
IMEI: [protected]
Email Adress: [protected]@yahoo.com

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2:11 am EST

Infinix Mobility infinix s4

Product is not working properly plz provide solution. And also replace my product as soon as possible, I complain a request against this previously in flip kart but flip kart peoples won't respond to my requests and they don't respond properly, I was trying to resolve but its happens quite plz help me and give me better solution on this and replace my product or else repair this

Thanks
Manohar.

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6:46 pm EDT

Infinix Mobility infinix hot 8

I just bought this phone, and i can't seem to type messages on WhatsApp or WhatsApp status or even normal SMS without it going back to the main menu.
Aside from sending messages, it also goes back if I'm using any app.
So I went to calcare in benin city and they worked on it. I've been using the phone for one week now and I noticed that the problem is coming back gradually.
And I also noticed that my alarm no longer ring when I turn off my phone.
Pls what is wrong with my newly purchased infinix hot 8..
Pls quick reply will be appreciated and I really need this alarm

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K
4:40 am EDT

Infinix Mobility infinix s4 6gb ram

I had bought this phone about 2 weeks before, and it is very slow regarding 6 gb ram and internet is more worst about 1 kbs or 1.5 kbs, it shows 4G sign on top bar but gives speed about some kbs, what the [censored] is this speed, downloading takes so much time, playing game is being so much disturbed by connection, I am using infinix consistently but now i am totally fed up with infinix... I have attactched a s.s along with complain so u can see the internet speed over it..

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2:07 pm EDT

Infinix Mobility infinix s3x mobile

Dear Infinix Management Team,
Suddenly power off my Mobile and after that hang up not working not opening charging only but not open visit your services center saddar Karachi was off service center now they said we can't claim phone in warranty I was visit your services center after 3:00 pm on Saturday.
It is not my mistake that I will late durning the warranty time I was visit but it was off . I hope you look your Carl care centers Karachi they doing Froude and offering us 10 thousand for repare the mobile. I'm a regular user of Infinix if you people not support us gives favour so we change brand because its not my mistake that I m late its a public holiday Saturday Sunday so it will not my mistake kindly give favor and make my mobile I can send my ime number and please waiting for positive response hope you consider my request and one day late warranty time considerable.

Regards,
Ravi Sharma
Senior Business manager
Mob:[protected]

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2:01 pm EDT

Infinix Mobility infinix hot 7 pro

I bought th mobile on 12th july 2019
I was very eagerly intrested to use the mobile
When i bought the mobile a small screen defect found
Using for two months, it suddenly switched off and i contacted the service person
He told that it is defective product from the beginning
The actual cost of mobile i bought is 9999/-
But the repair person asked 11000 to change its motherboard
Completely fraud infinix mobiles
Such a worst brand i have seen
No proper service and response
Never I encourage anyone to buy infinix products and I wont allow to buy this infinix products

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8:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Infinix Mobility infinix hot 5

Good day,

I bought my Infinix hot 5 phone last year march and few months back, the battery started given issues.. When I charge the battery to 100%, it gets drained within 20mins max, sometimes @70%, it switches off itself and when i put it on, the battery is already at 5%.
I came over to your office at Ikeja for a changed of battery and I was told the battery was not available as of the moment and was given the care line contact to call which I did.
But unfortunately, I called severally and the keep postponing me, call today, tomorrow and like that.
As I could not use the phone comfortably because of the status of the battery..I decided to swap it. After they did their check on the phone, I was told it had only batter issue and was priced for 8k when in was told that the battery is #5300 .
If a battery of a phone is 5, 300 and the same phone is priced for 8, 000.I don't understand.
I want to plead to you if by any chance you are reading this complaint to provide the accessories to bring back the phone to normal because I can't possible buy a new phone when the old one is just 1yr and 5months and still be repair.
I plead to the management to please give this complaint the deaired attention.
Contact- [protected]@gmail.com

Best Regards.

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7:53 pm EDT

Infinix Mobility product

My name is Ahmed from Egypt

I purchased a phone infinix s4 memory 64 Giga Ram 6

Very sad because the phone does not work on the gam

fortnite and pubg And large-scale applications and games

This is due to the processor

The processor is weak, old, slow and very bad

You are using MediaTec processors and this company has very bad products

Phone lighting is very weak in the sun

The screen does not have a protection layer of gorilla glass

There is no notification light

There is no quick battery charging feature

There is no nfc

There is no USB Type-c

The phone is very hot when the phone is connected to the charger

The back and front camera is very bad

I have deceived the company infinix

I have deceived the company Telephone s4

Although there are phones at the same price with all the possibilities that I mentioned

Although there are phones at the same price with all the possibilities not found in the Infinix phones that I mentioned

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11:59 am EDT
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Infinix Mobility infinix hot 5

I got my phone last year April and around October the home and minimize keys and the front camera stopped working then around march this year the home key and the minimize key started working again and the front camera option disappeared and the camera isn't working which is so annoying and phone system keeps switching off by itself and later hanged without any key functioning within the phone and this situation is limiting what I can do with the phone

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1:34 pm EDT

Infinix Mobility infinix hot 6

I purchase infinix hot 6 android phone sometime in February 2019 and had two update prompt which are thought are periodical and I followed through and the two were successful but on a third update prompt when i restarted the phone as required the phone went off and has not come up till now.
This happened on Saturday 29th June, 2019
All effort to put the phone on has failed

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Overview of Infinix Mobility complaint handling

Infinix Mobility reviews first appeared on Complaints Board on Jul 13, 2015. The latest review Infinix gt 10pro was posted on Nov 6, 2023. Infinix Mobility has an average consumer rating of 1 stars from 56 reviews. Infinix Mobility has resolved 0 complaints.
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  1. Infinix Mobility Contacts

  2. Infinix Mobility phone numbers
    +254 717 446 052
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    39%
    Confidence score
    Customer Service
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    50%
    Confidence score
    Luthuli
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    43%
    Confidence score
    Meru
    +254 728 116 767
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    11%
    Confidence score
    Nyeri
    +254 704 433 444
    +254 704 433 444
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    Mombasa
    +254 706 188 199
    +254 706 188 199
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    60%
    Confidence score
    Eldoret
    +254 705 618 555
    +254 705 618 555
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    33%
    Confidence score
    Nakuru
    +254 701 616 050
    +254 701 616 050
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    20%
    Confidence score
    Kisumu
    More phone numbers
  3. Infinix Mobility emails
  4. Infinix Mobility address
    5th Floor, Smart Complainphone Carlcare Service Centre, Cardinal Otunga Plaza, Kaunda Street, Nairobi, Nextto City Hall, Kenya
  5. Infinix Mobility social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Infinix Mobility Category
Infinix Mobility is ranked 32 among 139 companies in the Mobile and Cell Phones category

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