Infinix Mobility

Infinix Mobility

5th Floor, Smart Complainphone Carlcare Service Centre, Cardinal Otunga Plaza, Kaunda Street
Kenya - Nextto City Hall

Customer Service

+254 717 446 052(Customer Service) 63 29
+254 716 400 500(Luthuli) 39 13
+254 702 133 888(Meru) 5 2
+254 728 116 767(Nyeri) 5 4
+254 704 433 444(Mombasa) 6 8
+254 706 188 199(Eldoret) 12 3
+254 705 618 555(Nakuru) 6 3
+254 701 616 050(Kisumu) 11 3
Additional Offices in Kenya

Carlcare 2nd Floor, Complex House, Opposite Luthuli House, Luthuli Avenue

1st Floor of Town Mobile Center, Carlcare Service, Next to Uchumi Supermarket, Ghana St.

Prestige Plaza, Ground Floor, Room 104, Kimathi Street

Hospital Street opp Fayaz mini bakery 2nd floor Room NO A2

Dalsa Center, First Floor Room 22, Oloo Street, Block 6/14, Opposite Lincon Hotel

Shopper Paradise Kenyatta Avenue 3rd Floor, Room 06/07, P.Obox 10076/239 Nakura

Nakumatt Mega Plaza, Block D Mezanine Floor Along Oginga Odinga Street next to the Star Newspaper Office

Complaints & Reviews

infinix s4

Product is not working properly plz provide solution. And also replace my product as soon as possible, I complain a request against this previously in flip kart but flip kart peoples won't respond to my requests and they don't respond properly, I was trying to resolve but its happens quite plz help me and give me better solution on this and replace my product or else repair this


infinix s4

infinix hot 8

I just bought this phone, and i can't seem to type messages on WhatsApp or WhatsApp status or even normal SMS without it going back to the main menu.
Aside from sending messages, it also goes back if I'm using any app.
So I went to calcare in benin city and they worked on it. I've been using the phone for one week now and I noticed that the problem is coming back gradually.
And I also noticed that my alarm no longer ring when I turn off my phone.
Pls what is wrong with my newly purchased infinix hot 8..
Pls quick reply will be appreciated and I really need this alarm

infinix s4 6gb ram

I had bought this phone about 2 weeks before, and it is very slow regarding 6 gb ram and internet is more...

Infinix Mobility

infinix s3x mobile

Dear Infinix Management Team, Suddenly power off my Mobile and after that hang up not working not opening...

Infinix Mobility

infinix hot 7 pro

I bought th mobile on 12th july 2019
I was very eagerly intrested to use the mobile
When i bought the mobile a small screen defect found
Using for two months, it suddenly switched off and i contacted the service person
He told that it is defective product from the beginning
The actual cost of mobile i bought is 9999/-
But the repair person asked 11000 to change its motherboard
Completely fraud infinix mobiles
Such a worst brand i have seen
No proper service and response
Never I encourage anyone to buy infinix products and I wont allow to buy this infinix products

infinix hot 5

Good day, I bought my Infinix hot 5 phone last year march and few months back, the battery started given...


My name is Ahmed from Egypt

I purchased a phone infinix s4 memory 64 Giga Ram 6

Very sad because the phone does not work on the gam

fortnite and pubg And large-scale applications and games

This is due to the processor

The processor is weak, old, slow and very bad

You are using MediaTec processors and this company has very bad products

Phone lighting is very weak in the sun

The screen does not have a protection layer of gorilla glass

There is no notification light

There is no quick battery charging feature

There is no nfc

There is no USB Type-c

The phone is very hot when the phone is connected to the charger

The back and front camera is very bad

I have deceived the company infinix

I have deceived the company Telephone s4

Although there are phones at the same price with all the possibilities that I mentioned

Although there are phones at the same price with all the possibilities not found in the Infinix phones that I mentioned

infinix hot 5

I got my phone last year April and around October the home and minimize keys and the front camera stopped working then around march this year the home key and the minimize key started working again and the front camera option disappeared and the camera isn't working which is so annoying and phone system keeps switching off by itself and later hanged without any key functioning within the phone and this situation is limiting what I can do with the phone

infinix hot 6

I purchase infinix hot 6 android phone sometime in February 2019 and had two update prompt which are thought are periodical and I followed through and the two were successful but on a third update prompt when i restarted the phone as required the phone went off and has not come up till now.
This happened on Saturday 29th June, 2019
All effort to put the phone on has failed

I am complaining about my stolen infinix phone

My phone was stolen on the 2nd of June 2019. I have a lot of private and official information's in it which i wont want the criminal to get a hold of. Kindly assist in blocking my infinix phone. My IMEI number is [protected] IMEI [protected]. I have these IMEI numbers of the pack of my phone when i purchased it.

Kindly treat as urgent. You can contact me for further information if you wish to. My email address is [protected]

infinix note 5

I purchased infinix note 5 few days ago, the problem is my handset is still running on Android 8 Oreo, I purchased this mobile believing it will get updated to Android 9 pie, there are no updates available. Please solve my problem. Will I get Android 9 update or not, Android one promises 9 pie for infinix note 5 but why is that my mobile did not receive Android 9 yet?

infinix note 5

I bought the infinix note 5 two months ago, and now it's bend from the middle and the inner part of clear seen between the display, then I consult to the technical support then they said the battery is damage and that's why the reason behind that the mobile is bend from middle, so take action on that fastly and solve the my problem fast and that's about also a customer's faith too.

I purchased this infinix note 5 in september first charging adapter got faulty and now my mobile is dead

My name is hiren vinod rathod. My mobile number is [protected]/[protected]. My mobile is not working it...

highly charges in service centre in ongole

Hi My Name Vijay Kumar, I'm use INFINIX Note 4 is Best moblie in my Life but Recently my mobile Is broken...

noth nazimabad franchise karachi pakistan omplain

Dear concern, I have purchase infinix note 4 mobile yesterday amount of Rs.17, 500/- Infinix north nazimabad...

product is not working

Today I recieved my product item no : [protected] . it was infinix note 5 mobile . when i open the box and try to use it .. it is not turn on.. i pluged it on charging . but no one option is shown at screen .. mobile have any internaly problem may be .. i contact to courier boy .. he says to contect with daraz .pk . i contect many times at your contect number but it was not picked .. i want to change the mobile .please help me in this problem

infinix hot s3 display problems

When I go to the service centre of infinix he told me call me after 15 day and he refused to take my phone to...

volte feature on my phone is not working; infinix zero 5

Earlier my loud speaker was not working. I went to the service centre and gave the phone to the service...

infinix note 4

Dear sir mere phone main not charging. Ki problem. Aa rhi thi to Maine. Khurja bulandshar up main jama kra...

Infinix Mobility

infinix software

Your launcher is displaying ads which I haven't authorised it yet. This is a serious privacy breach because I...

Infinix Mobility