Caribbean Airlines
reviews and complaints

My name is Jayme Hoyte, and I traveled yesterday on flight BW 414 to Jamaica.

On disembarking the vessel, I felt a sharp pain to the back of my right leg, when I turned around, I saw a gentleman being wheeled by one of the airport staff. As the pain got more severe, I realized I had a bleeding gash behind my right ancle. Because the wheelchair had bumped into me. This happened just as we came off the air bridge at around 9:50am.

I was never offered any medical attention or another staff notified to wheel me to customs. I had to limp all the way customs. On notifying Caribbean Airlines staff, I was greeted with disgruntled attitudes that made the situation worse. I was only treated at 10:45 by a Fire Officer.

very upset that my flight was canceled for 1 day later, I had a death anniversary to attend on the Saturday for my father, my flight was booked since April to ensure I got a flight to attend now seems I still missed it. Very upset and sad about the whole episode that transpired. Have a good day. My flight was supposed to leave on Friday 9th 2022, now it leaves at Saturday at 11:00pm.

I travelled from Trinidad to Miami on Monday 21st November, 2022 on Caribbean Airlines flight number 484. In my luggage there was an Amazon Halo watch which was packaged to be returned to Amazon in order to be refunded the purchase price. I have attached a photo of what was left in my luggage without me being notified that my luggage was tampered with.

Regarding flight BW 460, scheduled to leave Trinidad for Guyana on Nov 17, 2022, the flight actually left 7 hours later. It's only after we cleared customs and were in the waiting room were we then advised, around 10 pm, that no crew showed up and the flight was delayed to 6.00 am the following day. It was scheduled to leave at 11 pm on Nov 17. Note, no announcement was made; it was only after I approached a CSR that I was told what the issue was. This is horrible service. Let the records show it was a family of 5 persons (Dexter Emrit, Basdai Emrit, Carl Emrit, Nikisha Emrit and 18 month old Kaliegh Katwaroo). Although we had a child with us, no compassion was shown. I repeatedly asked to speak with the Rep, one Tanisa, who showed up 3 hours after, at which time nothing could have been done. This is outrageous; a delayed flight for over 7 hours, and a child in our company, and no compassion or concern was demonstrated. This, we will not tolerate.

Additionally, on our return flight to Trinidad, BW 239, on Nov 27th, it was only after we got on the plane were we told there was a flat tire and we had to disembark. The flight left at 5.30 pm; originally scheduled for 3.00 pm. Again, we had a child with us (same family of 5). We find your service horrible. Even your staff whom we spoke with on both occasions expressed disgust about the company and its customer service. This is really very poor!

In July 2021 my refund request was confirmed. I was told that my refund would take up to 6 months to process, as they were dealing with a lot of Covid related refunds such as mines. In December 2021 I followed up with Caribbean Airlines about my refund and was told someone who follow up. Never happened.

Reached out again in January and February of 2022 and was promised a follow up, no one ever called or emailed about my refund. In March of 2022 after calling in I was told that unfortunately refunds were taking up to 9 months to process and someone would follow up. No follow up again! Called in June of 2022 and was told they would follow up as they were unsure as to what was going on with my refund. A dozen calls later, a dozen promised follow ups and still no answers as to why 18 months after my refund request was granted, why I do not yet have my refund. I would also like to know why the airline is refusing to communicate what the delay is and when I will be getting my money!

My name is Kay McSween. On September 13, 2022, I booked a Business Class Flight to Trinidad for the Christmas Holidays. I forgot to ask for the Senior Citizen Discount, and the person who booked my flight never offered me the Senior Citizen Discount. Now when I am asking for this discount, the representative, after having me on hold for the longest while, came back on the line telling me that because my flight had been ticketed they cannot offer me the Senior Citizen Discount. I find that is intolerable. In the first place, it should have been offered to me. I should not have had to ask for the Senior Citizen Discount.

On August 14th,2022, i purchased a return ticket; JFK to Cheddi Jagan Airport which included additional fees for Classic Economy. On my return leg on October 5th 2022 at Cheddi Jagan Airport i was charged US $30.00 for my underweight checked baggage which should have been free. I am hereby requesting a refund.

My E-ticket number is [protected],Booking reference:3QL7T3 and Excess baggage receipt #[protected].

I do not think that I have to wait from May 10, 2021 to today, October 5, 2022 for a refund. I received the following email on May 10, 2021 Caribbean Airlines:

From: Travel Document To: "debra.[protected]@att.net" Sent: Monday, May 10, 2021, 03:36:33 PM EDT Subject: BLACKWELL/ANTHONYPIERRE 31DEC2021 POS POS CARIBBEAN AIRLINES LIMITED BOOKING REF: TLFE5D INTERNATIONAL CALL CENTER DATE: 10 MAY 2021 RESERVATIONS DEPARTMENT UNITED STATES OF AMERICA BLACKWELL/ANTHONYPIERRE TELEPHONE: [protected] NORWOOD/DEBRALYNN FAX: --- FLIGHT BW 1900 - CARIBBEAN AIRLINES FRI 31 DECEMBER 2021 ----------------------------------------------------------------------------- DEPARTURE: PORT OF SPAIN, TT (PIARCO INTL) 31 DEC 20:00 ARRIVAL: PORT OF SPAIN, TT (PIARCO INTL) 31 DEC 22:00 FLIGHT BOOKING REF: TLFE5D RESERVATION CONFIRMED, CLASS: (Y) DURATION: 02:00 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - FLIGHT TICKET(S) ----------------------------------------------------------------------------- TICKET:/ETKT 106 [protected] FOR BLACKWELL/ANTHONYPIERRE TICKET:/ETKT 106 [protected] FOR NORWOOD/DEBRALYNN GENERAL INFORMATION ----------------------------------------------------------------------------- YOUR TICKET(S) HAS/HAVE BEEN SUBMITTED FOR A REFUND DUE CARIBBEAN AIRLINES SCHEDULE CHANGE/CANCELLATION ************************ KINDLY NOTE THIS ITINERARY IS NOT VALID AND IS USED ONLY FOR THE PURPOSES OF SENDING THIS EMAIL ************************ PLEASE NOTE THAT WE WILL PROCESS YOUR SUBMISSION IN THE SHORTEST POSSIBLE TIME FRAME. AT TIMES THIS WILL BE IN EXCESS OF THE TIME ORIGINALLY QUOTED DUE TO HIGH VOLUMES OF REFUND REQUESTS AS A RESULT OF THIS PANDEMIC. WE HOWEVER ASK THAT YOU HAVE PATIENCE WITH US. WE ASSURE YOU THAT WE WILL FINALISE YOUR REQUEST AS SOON AS POSSIBLE. KEEP WELL AND SAFE. YOUR TICKET IS REFUNDABLE THE FUNDS WILL RETURN TO THE CREDIT CARD USED TO PURCHASE YOUR TICKET(S) OR IF PAID BY CASH WILL BE REFUNDED VIA CHEQUE WE LOOK FORWARD TO SERVING YOU IN THE FUTURE. CARIBBEAN AIRLINES THANK YOU FOR CONTACTING CARIBBEAN AIRLINES. CHECK YOUR TRIP ONLINE.

To date I have not received my refund. I have emailed several times between March 2022 through July 2022 and have not had a response. Not sure what I would have to do, maybe send a letter to the Jamaican Board of Ministry and the Federal Aviation Administration. Please respond.

My suitcase case was damaged the wheel and the handle on my suitcase were broken when I got it on my return to Trinidad at Piarco .This is a new suitcase I purchase for my return to Trinidad . I returned on Monday 26th September 2022 on flight Bw 521. The suitcase was purchase at Passaic linen store on Main Street New Jersey

Hi goodmorning

I recent travel with the airline on the 20th September 2022 from Guyana OGL on flight BW239 to POS.

And when I collected my checked in suitcase it was broken at the wheel and cracked at the top. This is unacceptable since it a new suitcase I purchased just for my trip.

The cost for my (Steven Madden large suitcase was £69.99 ).I have the receipt if needed.

Good day,

I made a transaction on expedia for tickets. The card was declined but yet the sum of $681.00US came out. I contacted my bank (Scotiabank) and they said that the funds was on hold by Caribbean airlines. They gave me an authorization number (831071) to give to you to check why is the funds being held. I will really like your assistance and quick response.

Respectfully

Nicholas Rajkumar.

Contact# 316-9012

nicholas.[protected]@outlook.com

Good Afternoon, My daughter came in on Caribbean Airlines flight on Friday night 9th September 2022 from Miami. Flight number BW483.

On receiving her luggage there was a rip on the back and long dirty lines as if the suitcase had fallen to the ground and something had rolled over it. The rest of the luggage was very dirty.

She purchased this suitcase from Ross, Sunrise, Florida on September 7th 2022 (US$64.99 plus sales tax amounting to US$69.54), two days before she travelled (She has the original bill as proof of purchase) and pictures of the damaged luggage.

The suitcase is of no use and will have to be disposed of.

When we tried to include a scanned copy of the original bill, we are getting an error report.

I booked three tickets to travel from JFK to KIN on June 27, 2022 with a return date of July 13, 2022. The price for the three tickets was $2662.26 One of the traveler was unable to travel on June 27 so I tried to get in touch with Caribbean Airlines to change the dates, I was unable to talk to someone so I reached out to my credit card company to seek assistance. My credit card company submitted a dispute about the tickets. I kept on receiving alerts from the airlines about my travel dates and check in options. When I went to the airport on the date of travel I was informed that my tickets were cancelled. I had to purchase new tickets for my self at a higher price to travel on the same flight to KIN. My ticket was $1168.42 and for my 3 year old daughter $1248.42, way above what I paid for the initial tickets. I reached out to the airlines about a refund for my tickets and was told that they can’t have dialogue with me they could only do so with the credit card company because of the dispute filed by the credit card company (company policy). Today is September 5, 2022 and I am still unable to get a refund from the airline. I made several calls to the airline and they take my info each time but no one ever got back to me. I reached out to the credit card company and was informed that the airline is the one that can settle this matter. I urgently need this matter to be resolved.

Thanks.

Clinton bartley

[protected]@yahoo.com

Good morning my name is Alicia Gayaram my flight number was STZVMK . I traveled with my two daughters on our way back from Trinidad Piarco to ANR Tobago airport one of my luggage got damaged. I spoke to the super on duty his name is Nicholas Grimshaw ( not sure if I spelt the last name correctly) and was advised to contact Caribbean Airlines. Also I am deeply upset about our flight being canceled , I had a doctor’s appointment and my supposed to go b

a k out to work on the 25 August . I would like full compensation for damages and all inconvenience. I will like someone for your department to contact me at their earliest convenience. My phone number is ##[protected] . Thank you waiting on a speedy reply . Alicia Gayaram.

I recently travelled on BW 520 on the 8th of July, 2022 to JFK Airport. Upon arrival, when collecting my luggage it was discovered that there was a huge cut/tear on it. I proceeded to fill out the Property Irregularity Report and was told that I would be contacted but no one did. While unpacking I realized that some pieces of clothing ( about four) and some make-up were missing. Due to the extent of damage I was unable to use it again and had to buy a new set to return home.

I was advised to email my concern regarding Caribbean Airlines. This airline is horrible and have no regards for people or customers. I purchased airline tickets in February 2020 for a trip in September 2020. Due to the pandemic I had to cancel my trip, as Caribbean Airlines changed the flight schedule and offered me the opportunity for a refund or to rebook before February 2021. I rebooked my trip for 2021 before the February 2021 date.

Later on May 9, 2021 I received an email from Caribbean Airlines that my flight schedule dates, arriving and departing were changed, again. At that time I called Caribbean Airlines, cancelled all tickets and requested a full refund, which Caribbean Airlines was offering customers at the time. This cancellation was done in May 9, 2021 and I received an email from Caribbean Air on May 10 2021 stating that they will be processing my refund. It is now over a year ago that I requested my refund and still have not received the refund. I am aware of several other persons who are awaiting refunds for close to a year now from this particular airline. I am appealing to you to highlight this matter in your newspaper because Caribbean Airlines is being unscrupulous and unjust to customers.

On behalf of my wife sinneka williams . Passenger on Carribean airlines. 737 max-8 to Guyana on 08-18-22. My name is Keith williams. Two of my wife luggage is missing on arrival. My contact number is [protected]. [protected] .booking REF BW 2H9C5J.we need information about our luggage. They is valuable things in those for family members. And wedding acsessary

Name: EM

Booking Reference:3PTJZX

Flight Date: August 3rd, 2022. New York to Kingston, Jamaica WI

Return Date August 16th. 2022

Cost of ticket $884.42 bought from Expedia on April 16th. 2022 online for 1 person traveling. My flight was scheduled for 1:50 pm.

On the 3rd, I got to JFK with 2hrs to spare. The lines to check in were extremely long so I missed the flight. I bought a ticket from another carrier to Jamaica.

At 2:54 pm I called this # [protected] believing I have reached Caribbean Airlines. I was assured that I would be refunded, I just have to make a claim.

Today, 8/17/2022 I called the same # above to put in my claim and it was a scam. The man on the phone told me I have to upgrade my ticket for $266.42. He said, that I could not pay with my credit card. I would have to get a pre-paid cash card. I gave him my information for my credit card to which the refund would be made. Upon Discovery of the scam, I had to cancel my credit card.

Booked 2 months ago for row 17 now I am here they changed my seat to last row and the seats can’t recline. The seat is covered with white dried on substance like a sneeze. Tray tables have sesame seeds on them the plane was never cleaned! And I am place next to a lady who sleeping while she has 4 young boys infront us screaming and carrying on wild like it is a play park. Nobody doing nothing about it. Disgusting! I want my dam money back this is bs! And to tip if off customer service has the trinidad attitude like they eat lime for breakfast! Last dam time I traveling with this [censored] airline

Flight from Trinidad and Tobago to New York on 8/8/2022 12:10 am. Flight BW520. I purchased a round trip ticket to Trinidad and Tobago on Priceline. The first Leg of my flight was on American Airlines and the return flight was on Caribbean. Priceline's system duplicated the ticket and charged me twice. So they booked be for 2 tickets. Priceline emailed me and said a duplication may have happened. I called them to have the duplicate remove. Instead of them resolving they transferred me first to American Airlines and second to Caribbean Airline. American Airlines refunded the ticket. After 4 hours Caribbean Airline customer representative hung up on me. One of the tickets was reversed by American express so I thought I was all set.

On 8/7 up until 9:00 pm Im checking the ticket and everything seems OK. I get in line to check my bag and they dont let me check in. They make me pay cash for the flight again. So I ended up paying for the flight 3 times and the flight was packed with no empty seats. I would like my refund for the two extra tickets and compensation for the stress caused by there actions. Both Priceline and Caribbean airlines should be held accountable.