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Air Arabia Customer Care Service


Air Arabia PJSC

Building A1, Next to Cargo Entrance, P.O Box 132
Sharjah International Airport
United Arab Emirates

Customer Support Phone Numbers

16 278(Egypt) 0 0
+971 65 580 000(UAE) 6 23
+44 906 959 0004(United Kingdom) 3 7
+353 15 133 700(Ireland) 1 0
+32 90 233 920(Belgium) 0 0
+45 78 768 401(Denmark) 0 0
+33 899 190 023(France) 0 0
+49 180 640 4040(Germany) 0 0
+38 895 895 3311(Italy) 0 0
+31 900 779 7790(Netherlands) 0 0
+7 495 937 5925(Russia) 0 0
+34 807 299 517(Spain) 0 0
+46 107 502 355(Sweden) 0 0
+90 212 241 5184(Turkey) 0 0
+973 13 300 555(Bahrain) 0 0
+880 217 3003 7750(Bangladesh) 0 2
+86 991 230 4855(China) 0 0
+995 322 400 040(Georgia) 0 0
+91 227 100 4777(India) 5 3
+98 313 665 0300(Iran) 0 0
+964 177 2546 1180(Iraq) 0 0
+962 64 602 222(Jordan) 0 0
+7 172 466 080(Kazakhstan) 0 0
+254 706 757 149(Kenya) 0 0
+965 22 254 071(Kuwait) 0 1
+961 149 6692(Lebanon) 0 0
+212 802 000 803(Morocco) 0 2
+977 14 434 925(Nepal) 0 1
+92 211 1127 2242(Pakistan) 0 1
+974 44 073 434(Qatar) 0 0
+966 920 011 969(Saudi Arabia) 3 1
+94 115 777 999(Sri Lanka) 0 0
+249 183 770 977(Sudan) 1 0
+968 24 700 828(Sultanate of Oman) 0 1

Air Arabia Complaints & Reviews

Air Arabia / bad experience on board

Dr. Joseph Habib El Helou on Jan 29, 2019

Dear Sir/Madam, 28 January, 2019 I've been flying Air Arabia since 2014, and I had no reason to consider shifting to another airline until I encountered the horrifying experience during my G 389 flight from Sharjah to Beirut on Jan 27, 2019. I was having my sandwich when all of a sudden I...

Air Arabia / baggage fees & delays

Jamila Zitouni-Jadid on Jan 4, 2019

Hello I am writing this complaint about my return flight from London Gatwick to Tangiers from 23.12.18 - 30.12.18. First of all, I tried to add 2 checked in baggage's to my flight. I tried to add it up until the morning of my flight, with no luck, I called the call centre which they then...

Air Arabia Flight Boarding Service / flight on board staff's poor service

Abdullakutty on Jan 3, 2019

24/12/2018 Air Arabia - Booking Confirmation ID - AAH0023683 SHJ-TBS PNR 96993472 Flight no: G9293 Departure : Sharjah Airport (SHJ) at 24 Dec 2018 13:10 We are regretfully raising the concern as we got missed our flight : the details mentioned above. We were 9 passengers, got the boarding pa...

Air Arabia GSA Hargeisa, Somaliland / customer service, delays of system top up and turning valuable customers away

Axlaam Qani Xaashi on Dec 19, 2018

The GSA in Hargeisa, Somaliland is absolutely shocking. It takes 3 days to top-up the travel agencies portal despite the agencies paying the money well in advanced. When question them why is taking so long to input the money into the system, there answers was shocking. They said they want...

Air Arabia / complaint against air hostess service

Wadhwa Group on Nov 27, 2018

first time in flight g9 234 (24nov2018 timing 00:35 )(Istanbul to sharjan) they cannot serve food after receiving meal payment in my package After some time i asked to air hostess i dont have received food she asked me sir as per ur package meal does not include but i show my ticket and...

Air Arabia / lies of lost luggage

Karina Stephenson on Nov 19, 2018

I flew from Morocco to Barcelona on the 15th of June 2018. I am still without my luggage. PNR No: 15BJ1V SEQ/120 Flight No:30 373 I spoke to the person in change at BCN airport, who told me that the luggage was left in Morocco and is there along with 2 other pieces of luggage from someone...

Air Arabia / my 49" samsung tv crack while travelling from sharjah airport to kathmandu

Sabbu on Nov 17, 2018

I travel through flight G9537 on nov 3 2018 from sharjah airport to kathmandu carrying 49 inches samsung curved tv and i pay extra handle charge of AED 180. Unfortunately i was busy on my festivals and when i open my tv from box today it was cracked from middle and it is just new tv i...

Air Arabia / hand carry bag lost

ismail baloch on Nov 12, 2018

Hi Team, Since my brother travelled from sharjah to karachi 21/ 10/ 2018 and he finished his boarding and got an 2 token 1 for laggage and 1 for hand carry bag in hand carry bag there was an clothes for my childrens which i have bought around 800 or 900 aed and 1 was school bag and my...

Air Arabia / tanger ibn battouta airport

Whatadisgrace on Oct 23, 2018

On a return flight from Tanger Ibn Battouta Airport on 23/10/2018, I experienced a disgusting attitude from an Air Arabia representative who was 'supervising' baggage check in agents. This man identified as 'Samir Miftah' was inspecting individuals hand baggage, enforcing aggressive...

Air Arabia / lost baggage

Telan Mani on Oct 22, 2018

I took air Arabia G9 501 on 16 oct 22.20 hrs from sharjah UAE to colombo Sri Lanka. But my baggage was not there when I landed in Sri Lanka. As per baggage service in katunayake international airport the tag they have put on my bag is wrong and what they gave me as well. Anyway I had two...

Air Arabia / about access luggage

Angus1437 on Oct 17, 2018

Dear Air Arabia.. Extremely bad service from the one of the staff of urs in Sharjah Airport.. he was extremely angry like he wanted to kill me, when i asked why is it being charged for duty free items without any further information.. I just badly hate air arabia for this kind of services.. We...

Air Arabia / unfair service

Mr JC on Oct 13, 2018

This is the worst airline I've come across no after sales, non existent customer service called customer service spent ££ and asked to speak the a manager or supervisor I was told ‘no one is around'. Appalling! My flight left at 9pm I arrived at check-in at 8:11pm they would not let me board...

Air Arabia / someone booked flight ticket from my credit card ending 4165

Janakirama Rao on Sep 14, 2018

Dear Sir, I am Credit Card Holder from Emirates NBD Bank, Someone did transactions on Sep 14th 2018 04 AM for flight booking transfer money to Air Arabia PJSC, I received through SMS into my registered mobile number without my knowledge, please i inform to block that flight ticket who are...

Air Arabia / non provision of meals for my daughter and me upon change in date of travel pnr 93297907

Wislon Oswald on Sep 12, 2018

Dear Sirs I had booked the below eticket through our company Travel Agents for my daughter and me for our vacation from 05th july to 30th Aug 2018. Bahrain- Sharjah -Goa -Sharjah- Bahrain sector the ticket included meals on all 4 sectors for both my daughter and me. However, due to some...

Air Arabia / followed airline instructions a week, then 24 hrs, then 12 hrs in advance. still no seats, no baggage, no meals

Naois on Aug 31, 2018

This has got to be the worst airline to whom I have ever had the displeasure of throwing away my money. The website has never allowed the selection of baggage, seats and meals either the day the ticket was booked, 24 hours in advance of the flight, nor 12 hours in advance. The website...

Air Arabia / 0 baggage system is not suitable for india sector

Noorudheen Aboobacker on Aug 30, 2018

Air Arabia office Staff from Calicut Mr. Sreejith is not supportive for his Passengers he is not listening any our request he is behaving like Robot I have very bad experience in Night time with my family on 25th August They said No Baggage can carry in the flight, we have obtained the...

Air Arabia Egypt / online tickets sale

alan mass on Aug 22, 2018

On August 9th I have purchased a one way ticket to Corsicana TX, USA departure from Milan Bergamo on August 29th. The offer was advertised on and I was redirected from there to both Opodo and Ed reams. From there I was then further redirected to airarabia' website where I...

Air Arabia / service

Safia El Yahbak on Jul 27, 2018

Dear sir, I am getting in touch in regards to the flight reference number: 56725933 I booked the flight on 5th of July for both my son and my daughter. I accidentally put the wrong first name of my son. The date of birth and passport number were correct. I contacted your customer service...

Air Arabia / extra charges for right weight

Qadeer qamar on Jul 23, 2018

Good morning dear respected sir / madam I want to know way your staaf is doing this things I buy first time in life you air line ticket and first time you guys are doong this thing in my ticket mention 10 kg waight but your staaf saying only 7 kg allowed she charge me 1800 pkr for extra...

Air Arabia / my credit card used by online banking and 1215 and deducted

Preety Shende on Jul 16, 2018

Today around 00.01 I got a message in My mobile that 1215 aed deducted from my credit card.. By airarabia. But I didn't use my card for any purchase recently either air arabia or anywhere. I want to know what exactly happened and who used my card details. I notified this issue to my bank...