Air China Customer Service Contacts
China - 101312
On February 7th I flew from Hangzhou to Beijing using Air China. My luggage had an access fee, Air China...
I was traveling from ISB to NYC on Oct 20, I had layover in Beijing but I missed my connecting flight as I was sick and couldn't reach the gate on time and so I missed my flight and there were no announcement made at Beijing airport even though I was in the Terminal 3 departing area and looking for gate number.
Therefore, I would like to get refund for the amount I was charged to buy new tickets $1415.36 or my prepaid purchased tickets $1165. 2 passengers.
Flight/tickets are attached.
After my long flight from HND Tokyo 08:30 Friday 1st of November to PEK Beijing 11:40 and transfer flight PEK...
Hi, I had a return flight from Paris to Auckland yesterday and I have not been allowed to board the flight...
My transfer flight from Hong Kong to Beijing was delayed and allowed less than 10 minutes to get to my transfer flight from Beijing to Washington DC. As we were rushing through the security gate, through the scanning process the security guard had stolen a Coach purse with tag, a souvenir mug (Starbucks), a brand new vast with tag, and an Apple back up the battery charger. Because we did not allow enough time to go through security and everything was done in a rush, we had allowed the Beijing Airport guard to steal our belonging without realizing until we landed in DC. For this instance, I believe Air China should take some responsibility for reimbursement or credit to the next travel at the minimum.
Date: October 18, 2019
Itinerary Number: [protected]
Flight number: CA118
email address: [protected]@aol.com
I recently took a trip to Beijing where I took an Air China flight (ca-976) on Wed 10/16 from Singapore to Beijjing in which i had $300 in my luggage. Upon my Beijing arrival, I noticed the contents of my bags were tampered with. The airline went through my luggage, did not leave any sort of notification that they in fact did search my bags but then to realize the money i had tucked away in my bags was gone. I reached out to the airline that same day to make a complaint an was given the run around. I would like to file a formal complaint and get my hard earned money back. Very dishonest, rude and nasty staff. It is completely unprofessional and disgusting to treat your paying customers this way.
On the flight from EWR TO PEK (Sept 22) I was assigned to a seat which did not have a working entertainment system. No other seat was available. I was very unhappy.
On the return flight on October 13 from PEK TO JFK I was asked to move to another seat due to a passenger who had a medical problem and needed an aisle seat. I did move. Then I was asked again to move to another different seat due to a passenger who had a headache! I then asked if I could sit at the very rear which had an unoccupied seat.They said that that was for crew. Later I saw a passenger sitting in that last seat. I asked if he was crew. He said that he was just a passenger.
I was very unhappy with the disrespectful treatment and lack of concern for myself. I am 75 years old and have severe arthritis.
I would appreciate appropriate compensation for the terrible experiences on the flights. In view of the facts, I request a 50% return compensation for the cost of the flights. Thank you.
My flight locator is MHVS43. I am flying from Los Angeles to Beijing on October 11. My flight no is CA888. My economy class ticket was confirmed.
I requested for a upgrade to business class two weeks ago.
No information was received from the airlines so far. I see that I have changed for $ 800.00 already on October 7 th. Called Air China several time and after every time waiting for more than an hour got hold of some customer service who couldn't help me. This is not the way to do business.
Please find and inform me by today what's going on.
On 25th September at 16.09H (Madrid time) I called to the Air China Call Centre to change my flight (Madrid-Pekin-Madrid). The agent proposed me different flight options which were all inconvenient. Alternatively, the agent proposed me to cancel my ticket and request for reimbursement. The agent checked in the system and she confirmed that by cancelling the ticket I would get 520 EUR back. I agreed with this so I claimed reimbursement through the website of Air China. As soon as I cancelled my ticket and request for reimbursement, I bought a new ticket with different airline, bearing in mind that I will receive 520 eur back from Air China. However, today I have received an email from Air China saying the reimbursement is only 66.39 EUR.
I have contacted the customer service and they have listened the call recording. They confirmed that the agent provided a wrong information. However, Air China doesn't compensate or provide a new ticket.
We booked two two way tickets through sawera travels Vanshika Mahajan and ritvik Mahajan dated 24.10.19 from...
Request to re-fund/return of my stuff Dear, my name is muhammad aamir khan. I was traveling from beijing to...
Reference GHANI/CHOUDHRY SAAD:ticket #999-[protected] china flight CA-946 from islamabad to beijing to...
I bought two tickets online, and I send the request to cancel the reservation and refund my money, but it has been three months and I haven't received response.
I need to have an answer because I need my money back and also I need you to change the credit card number, because the one that I made the pay was cancel yesterday.
So I need that the money be refund to my new credit card:
Julian Arango A
GOOD THRU 07/24
Im sending my credit card support for you to see that the money of my ticket was charged to my old credit card.
Im also sending the screenshot of the message, when I asked to the refund online, three month ago.
And im also sending the tickets reservation were you can see the confirmation number and the online refund reference.
Confirmation number: PV3DPF
Online refund number: UMHUGV
Please im waiting for a timely response.
Cellphone number: [protected]
I am trying to track my son's bag 'he flew from Lusaka, Zambia on Ethiopian airline on September 2, 2019 on flight Et 873 to Addis Ababa from where he connected to Guangzhou on Ethiopian airline flight 0606.
In Guangzhou he was supposed to board air chine ca 1722 to Hangzhou but this flight was cancelled and was instead put on flight CA1726 to Hangzhou.
The bag was checked in in Lusaka to Hangzhou but it could not be traced when he arrived at Hangzhou. He said the boarding passes were collected at Guangzhou and issued with new ones but he was not advised to collect the bag and check in afresh.
He is student and first time visitor to china, all his clothes are in the bag.
It looks like it remained at Guangzhou.
How can you help. This was September 3, 2019.
His name is Kachinga Ngónga c
Reservation code jtxvxp
Airline service code nxqocb(ca)_
My email address is [protected]@gmail.com
To Whom It May Concern, The Air China Limited (CA) 0179 on July [protected] - Beijing to Manila was delayed...
My name is Archa Neelakandan Girija. I booked a flight with Airchina (through flighthub) from Vancouver to Delhi and Delhi to Vancouver (via Beijing). On 12th August, the Air China officials in the Delhi Airport refused to check me in due to the reason that they could not find my reservation. I find it strange that, I flew with the same confirmation number and same airlines the outboard journey. The Delhi Airport officials were highly unhelpful and I missed that flight. I had to book another ticket for the next day as I had to be back in Vancouver. That costed more money than the round trip ticket and I was stranded in Delhi. I tried to contact Air China for refund but they were not responding.
I want to file compensation for the last minute ticket and my stay in Delhi and the mental stress I faced. I had a very very bad experience with Air China and I would never want to travel with them again.
The Air China confirmation number PBTD5M
A bad experience about this air plane. I had around trip from Vietnam to Newark airport and back. The...
this is Emanuele Contini. I was supposed to fly from Nanjing to Madrid on July 6th, 2019 via Beijing, but the flight CA1504 from NJ to BJ was canceled. Air China tried to
put me on another flight (an earlier one in the same day) but it was canceled as well
and I didn't have enough time to reach Beijing with train or other transports. They
provided me a solution which made me lose a lot of money. I flew 2 days later and arrived in Madrid on July 9th (instead of 7th). This made me lose around 450 euro because I was supposed to go to Tenerife for a conference, but I lost the flights, the hotel, and more importantly I lost the conference! I would like to have some refund, at least for the flights and hotel, if possible.
My email is: emanuele.[protected]@gmail.com
Hello, I returned home from China yesterday on flight CA855 however my flight was delayed by 3 hours. I understand this was due to a mechanical error however I believe the situation should have been resolved faster and there definitely should have been more information available as we were not told anything that was happening other than there was no time estimate. Only occasional announcements were in English and those were quiet and difficult to understand so we kept having to go to the desk to find out what was happening to be told nothing but to wait.
There was also a lack of information about how to request a vegetarian meal. I assumed if I needed to ask for a special meal it would have been made clear when I checked in online but it was not and therefore I could not eat on the flight.
To make matters worse once we eventually arrived back in the UK I found my suitcase lined up not on the conveyor belt and the wheel was badly damaged to the point where the bottom of the case was actually smashed. It was a sturdy case and cost me £60, the case was fine when I dropped it off and it is only the second time I have used it abroad so you can understand I am extremely upset about it as I could barely even get the case out of the airport and now need to buy a new one unnecessarily.
Dear Madam/Sir Please refer to our Issue regarding missing items from our Baggage. I have travelled...