Caribbean Airlines

Roy Westhead

44 Deneway

Rowlands Gill

Tyne and Wear

NE391BB

26-05-22

[protected]@btinternet.com / roy.[protected]@nhs.net [protected]

COMPLAINT

London Heathrow (3) Antigua 12 May 22 VS0133 12:10 16:00 Virgin Atlantic GWIAHU

Antigua Barbados 12 May 22 BW0419 19:00 20:00 Caribbean Airlines R32RPM

Barbados Antigua 19 May 22 BW0418 09:45 10:50 Caribbean Airlines R32RPM

Antigua London Heathrow (3) 19 May 22 VS0134 17:50 07:10* Virgin Atlantic GWIAHU

Invoice Number: [protected] Galileo/Booking Ref: 1HMQTD

Ticket Number WESTHEAD/ROYMR [protected]

Hi,

I would like to log a complaint and a formal request for compensation please.

I booked the flights above via Netflights.com on April 25th 2002. I’ve had a terrible experience with 2 flights delayed (one an overnight delay) and one flight VS0134 subject to a very distressing experience with a disruptive/violent passenger on board which also resulted in significant disembarkation delay.

London Heathrow (3) Antigua 12 May 22 VS0133 12:10 16:00 Virgin Atlantic

No issues with this flight.

Antigua Barbados 12 May 22 BW0419 19:00 20:00 Caribbean Airlines

Arrived in Antigua, cleared customs and COVID protocol checks and proceeded to Carribean Airlines check in desk. Desks empty and unstaffed.

Eventually located a member of staff – was told the flight was cancelled and would depart the next day. I politely requested help with accommodation, food and onward travel and was met with a shrug of the shoulders: no help, assistance or explanation whatsoever.

Proceeded to airline information desk – same response, advised to attend Caribbean Airlines desk. Attended Caribbean Airlines desk was informed the delay was due to industrial action by air traffic control staff in Jamaica and as such was outside their control. Again I requested help with accommodation, food and onward travel and was met with a shrug of the shoulders: no help, assistance or explanation whatsoever.

Please bear in mind I was alone in a country I have not visited before, had no knowledge at all of local facilities or amenities and no local currency, and had just completed a transatlantic flight.

International passenger conveyance protocols mandate assistance with accommodation and food at the very least in case of a flight cancellation – no assistance whatsoever was afforded to me.

A further visit to the airline information desk resulted in a booking at a local guest house (Carters) with the travel, food and accommodation costs being met by me.

I have receipts for most of the incurred costs – the total additional cost incurred was $236.

I request compensation of $236 to cover these costs, incurred through no fault of my own.

I received email confirmation of the cancelled/rearranged flight but only received this on arrival at my accommodation in Antigua.

Barbados Antigua 19 May 22 BW0418 09:45 10:50 Caribbean Airlines

Flight departed 2 hours late.

I received email confirmation of the delay.

Antigua London Heathrow (3) 19 May 22 VS0134 17:50 07:10* Virgin Atlantic GWIAHU O 23K

Flight departed on time, but was disrupted by a violent passenger who had to be physically restrained by cabin crew and passengers prior to expulsion from the aircraft by 8 armed police. Disembarkation delayed by one hour.

I must note that the cabin crew and the police and airport and airline authorities handled this incident excellently and professionally.

Summary of Complaint

I booked these tickets in good faith and paid immediately.

I experienced significant disruption and delay due to the cancelled departure of BW0419 and was offered no explanation, support or advice in the arrival airport.

International passenger conveyance protocols mandate assistance with accommodation and food at the very least in case of a flight cancellation – no assistance whatsoever was afforded to me.

As the conveying airline you completely failed in your obligations in respect of providing any assistance with accommodation and food and I therefore request compensation to the value of $236 to cover my out of pocket expenses incurred caused through no fault of my own.

Roy Westhead

On Wednesday 5th May, was travelling to Barbados. The night before I web checked in. I had a carry on, as well as a check in luggage. While on the page I did not see any information about carry on so I checked in both suitcases.

I travelled to Guyana on November 10th 2021 for my Brother's funeral.

Rewards were not added to this flight . Called today which is just 7 days shy of 6 month to have the points added.

i would like to ask that I be credited miles rewards for Flight # BW 527 on ticket # [protected].

unfair that Im being penalized and cannot get thee point because of only 7 days after the 6 months grace period.

appreciate someone look into this issue and allot points owing for my flight to Guyana on Nov 10th 2021.

thanks.

I just made a booking on Caribbean Airlines and I paid for Caribbean Plus seats. While making the initial booking the website it timed out so I had to start over. When doing it the 2nd time the seats I initially selected were showing as unavailable. I completed the booking choosing other seats with the intention of editing the seats after payment since I would have already paid for the upgrade.

My booking clearly shows that seat modification is possible. However when I try to change the seats you are trying to charge me the full price again although i already paid for seats. I just called to query this thinking this is an error and an agent is telling me I have to pay again to move the seat numbers. So basically it's like paying for 4 setas. What sort of robbery is this? The seats are available and i already paid for an upgrade. Why can't I move the seats?

1099216 Norma Nash

Been waiting for my refund after my flight was cancelled, and wasn,t informed turned up at the airport been told it is with the refund department how long and cant get it back. Shame on you with your promises everyday.

Poor customer service.

Come on do better

Good day , my name is Carlene Martin

i had purchased a ticket to travel to Tobago from Piarco international air port in Trinidad, dated for the 5th of April 2022, however due to experiences out of my control related to the coronavirus i was unable to travel.

I have done all the necessary process and have called reps in the UK

K who have given me two different email addresses.

i have sent emails to [protected]@caribbean-airlines.com and at [protected]@caribbean-airlines.com

my booking reference number is 4IY5WL.

Please not in the email i had never gotten a ticket number.

emails were sent on the 21st March 2022 and 5th may 2022 and 10th may 2022, with no RESPONSES.

I was traveling from Barbados to Port of Spain on 6/5/2022 with CAL flight # BW411, when I arrived my suitcase Tag destination POS, Pax Itinerary BGI/POS, Tag # BW629507 was already offloaded from carousel with the handle broken. I visited CAL counter and file a Property Irregularity Report.

It's a large Red Samsonite suitcase with four (4) wheels, extended handle, front compartment.

Please Note:

My flight number BW445 to Trinidad from Barbados on Friday 06 May 2022 at 15:15am dep. time is not on the TT Pass form. Due to this I am unable to complete this form to enter Trinidad tomorrow morning on the 06 May 2022.

Please fix this problem before the due date and departure time, so

I can complete my form.

Booking ref: 3LK4LU

thank you

I had a confirmed flight 29/03/22. Caribbean Airlines alerted me of my flight delay. Arrived at the airport 3 hrs before and was told, plane is filled and i had to buy a new ticket. Caribbean Airlines head office Cuba promised to help without having to purchase a new ticket but no asistance. Reported incident to Trinidad consulate in Cuba but no asisstance. Travel agency in Trinidad could not get me ticket until July/August. A friend assisted me in Trinidad and got me a ticket for the 23/04/22.

Booking reference: ‎SGK29O

Done on January 25th 2020.

Phone calls to your staff over the years resulted in the following:

1. Staff response: No refunds at this time and you will be contacted ASAP.

Results: No response since.

2. Staff Response: Your flight period for use has been extended

Results: No time period given.

3. Staff response: You will be sent an email with the information for use of tickets that will last until the end of 2022.

Results: No email received.

Please assist as I would like to travel before the year is completed.

It is also extremely difficult to get someone to help in these matters which has resulted in call ending prematurely from transferring to and fro.

My flight is schedule to depart Toronto on April 18, 2022 at 1:20PM

the said flight was delayed for over 8:00 hrs I am seeking some compensation for myself and my husband. The flight was delayed because Caribbean airline had to have a replacement pilot, by this flight delayed by an extensive amount of time cause me out of pocket expenses. My name is Bibi Persaud and my Husband name is Sonalall Persaud, our booking Ref. number is 3IT6ZC. Looking forward to hear from you. If for some reason you need to reach me you can do so at [protected]

Thank you

Bibi Persaud

I travelled from Toronto to Port-of-Spain on Saturday 16th April, 2022. I arrived at Port-of-Spain on Sunday 17th April, 2022. Seeing that the flight was delayed in Toronto I was tired, so I just collected my luggage, went to Customs and left without observing my suitcase. Upon arrival at home, I noticed a long crack on my luggage. However, when I checked in at Pearson's Airport the luggage was good.

Any assistance will be greatly appreciated.

Respectfully,

Nareesa Ali

On 4/13/22 Caribbean airline Respresentive in St vincent denied US citizen boarding pass on flight 0552 reservation #Lxovcl in order to return home. US. Citizen is stranded with no cash and no where to stay. Round trip ticket was paid for yet no resolution

Agent claim she was unable to scan passport. Individual need to return home safely in order to return to work.

My baggage was damaged beyond repair.

I made a claim. Ticket number [protected]

Claim number [protected]

Caribbean Airlines accepted responsibility.

Cost of baggage - $120.00 US

A PO was issued on March 2nd 2022.

Ref. No. PO 509/22.

The refund has not been posted to my account.

Name of Beneficiary -Eugene Ow Buland

Beneficiary Address - Boundary Road Extension, San Juan, Trinidad.

Beneficiary Account Number - [protected]

Currency of Account - US dollars.

Bank Name - Republic Bank Limited,

Bank Address - Port of Spain, Trinidad.

Swift Code RBNKTTPX

My account is at Republic Bank , Independence Square, Port of Spain

My Email address is [protected]@gmail.com

Good Day,

Please note we booked two tickets for the elderly parents and booked wheelchairs. One got a swollen knee with pain and was unable to walk, the other is almost 85. They put her a wheelchair and told him he needs to hold her wheelchair and walk with them, since there is no wheelchair avail. An 85 year old man, who was in pain and major discomfort is making us feel very unhappy with what he had to endure. Orlando set up with having to go on a train etc is not the easiest for an 85 year old on his feet.

This is unacceptable and on top of that, took over an hour to locate the suitcases that was somewhat missing. I need this to be addressed and looked into asap! This happened in Orlando.

E-Ticket #-106-[protected] Ramnarine Jorsingh

E-Ticket # -106-[protected]. Sarjuday Jorsingh

Port of Spain to Orlando.

I tried to book a flight to Trinidad in March 2020. My search was intercepted by One Travel (foolish of me not to notice who was taking my request).

After months of trying their very last message said I must contact the Airline directly.

Wednesday March 18, 2020

YYZ-9:40am to POS at 3:20p.m.

Booked on Feb 28, 2020

Don't understand the connection with cheap O Air.

I paid for a one-way ticket/ Traveler assist/ and Flexible Ticket for a total of $202.62 CAD

March 31, 2022 Flight BW 521 from JFK. Arrived 12:30 pm

On retrieving my suitcase I observed that the front pocket was damaged.

I proceeded to the complaints section and reported the incident.

A Copy of a Property Irregularity Report was given to me along with a form with the website to log on to make the complaint.

Two photographs of the damage are submitted for your perusal.

Thank you for a speedy response.

Date:03/21/2022

To: Caribbean airlines refund department.

To whom it may concern

I the undersigned am here by filing a complaint for the unusual long waiting time for my refund.

On August 5, 2020 I purchase 2 tickets booking reference #OFLJRZ, I have requested my money back on numerous occasions because Caribbean Air cancelled the flight. I have a copy of the response made by an agent saying it has gone to process and, that process will take 45 days or a little longer because of the high volume of refunds requested. This is totally long enough.

To date it has been credited back to my credit card company.

However, I am writing now because I would like you to know that I am no longer going to wait.

I am prepared to go further to get my money back. It is long enough and if I don't get a response from Caribbean airline, I have no other choice but to seek alternative assistance.

Regards,

Ann Abrahamsen

A ticket was purchased for January 2, 2021 to leave from Havana, Cuba. Unfortunately the government of Cuba shut down all flights. In May of 2021 we requested a refund since it was apparent that only flights financially benefiting the Cuban government would be leaving Cuba. Caribbean Airlines did advise it would take up to 5-6 months to process the refund. We are now almost to a year with no refund. When I contact the refund department of Caribbean Airlines they send an auto email that someone will call within 48 hours. Of course no one calls. When I call the customer service line then I get put on hold multiple times then ALWAYS eventually a disconnected line every single time. This is disrespectful and fraudulent. I want my money returned!

hi good afternoon how are you i travelled an from jak to pos through guyana on the bw526 an i went the the virgin lounge an when i reach the lounge the repesentive there told me there will be peoople coming to sewrve me . but no body did not there sevrved every body else but not me an not even give me an menu an i fell uncomfertable an not happy