Kuwait Airways
reviews and complaints

Assalam Alaikum, Rahmatullah and Barakatah, my wife took a Kuwait Airways flight from Islamabad to Dubai on October 28 at 3:15 Am. A man named Kashif Mirza Assistance station manager at Islamabad airport was standing at kuwait Airways counter. The ticket confirmation was there, after standing there for two hours, they were questioned that you have the hotel booking, you have the money, now my wife has the visa, the return confirmation ticket is also there, the Emirates family ID is also there. Everything was there and this man humiliated them there, what is it?

On 17th of June 2023 traveled to Bangladesh with my family by Kuwait air. But didn't like there service. First they split our sit in different sections even through we were family. Then there food quality was very cheap and the meal wasn't enough for us. Specially from JFK to Kuwait 13 hours flight they only served meal's only two times. When we were going to Dhaka from Kuwait we were asking for the blankets,the cabin crew was giving excuse. Especially cabin crew Omar in flight KU283 Kuwait to Dhaka. He's behavior was rude. He was saying the blankets are only for the women's and for the kids. Over all wasn't a good experience with Kuwait air. Wouldn't recommend it for anyone.

We had a flight from Newyork to Dhaka with Kuwait-airways. But we didn't like the service. Me, my two brothers and my parents. they split our sits in different places instead of having us togather. so the journey wasn't pleasent. The quality of the food was too low and not enough food served in 14 hours flight. They refused to give us blankets.

I would never recomend Kuwait Airways in the future.

I had a flight from Amsterdam to India via Kuwait.

After arriving on Delhi airport, India one of my bags was missing, so I lodged a complaint.

They gave me a contact number but whenever I am calling them no one is picking up the call.

I have valuable items in the bag and there's no way to confirm its location.

Following are the details of my travel

Flight No: KU 383

Date of travel: 19th August 2023

Dear sir

The transit trip no. KU773 was scheduled from 9:45 to 12:20 then delayed to13:20 then delayed to 14:50 and we got on the airplane at15:30 then got off again to airport before take off due to technical issues as they said

Finaly we got other plane at 18:30 and arrived to riyadh at 19:25!

By the way I didnt accept the reschedule and I contacted with them by whatsapp to find any trip with a short transit time even before one or two days but they didn't accept without charge.

After the delay in the airport I passed two times to transit counter and ask the Kuwait airways representative Mr. Ali Alajmi to find any nearest airline to Riyadh but without any positive response.

I asking compensate us with a worthy value as when I booked the tickets I found that time half price with long transit and I didn't accepted.

So we booked two tickets for DAC-JFK return flights with the departure date being 4th of July, 2023 and the return flight is due on the 30th of August, 2023 from JFK. While we booked the tickets through our local travel agency their site and the GDS showed us we will get 2x23 kgs per adult as the baggage for our economy flights and so we confirmed our booking and payment. But after the ticket was issued we got only 1piece written for baggage on our ticket which is about 32kg and 1 bag per adult. But this was not okay since we checked, confirmed and paid for the 2x23kgs per adult baggage economy tickets. Even after we made our reservation the Manage booking website of Kuwait Airways showed us that DAC-JFK 2x23 kgs checked baggage available for me and my wife but now it is nowhere to be found on the site. All the baggage details have disappeared. This has been the worst form of harassment for us because we are senior citizens and planned our travel very carefully but still we got to face such a scenario which made us really tensed and frustrated. Overall a very bad service and now in our return flight we have to face the same situation. Please help us.

I, Romuald Delattre - [protected], and my family:

Naveed Delattre (wife) - 2299248549833Rayan Delattre (son) - 2299248530912Osman Delattre (son) - 2299248549834Aleena Delattre (daughter) - [protected]

Our booking was split in two: Rayan and Romuald on EDJMZO and Naveed, Osman and Aleena on DSFFVH

We were supposed to fly from Paris to Kuwait on July 23, 2023,  15h10 Paris time (KU168) and then Kuwait to Lahore (KU203) to reach Lahore at 4h15am. 

However when reaching the airport, we were told that our names were not on the passengers list, rather they were on the passenger list of July 22, 2023.

People in Paris airport said that they could do nothing about it, that the issue was that the flight from Kuwait to Lahore was moved from 10h45pm to 10h00pm, which is exactly the time the flight from Paris to Kuwait had to land. This change made the correspondence impossible and, as we were told, the flight date was moved earlier. Our flight date was therefore moved from July 23 to July 22 and we were not informed. 

I immediately contacted my travel agent in Pakistan and they too claim that they were not notified either. Our travel agent is in cc of that email too, Legend Aviation in Lahore (UAN [protected]), and our contact was Mr Iftikhar Ahmad.Their office is located at office 13, Outer Circle Main Commercial DHA Y-block  Phase 3.

I would like to know who has the responsibility of this error and what are the solutions available to us now.

So very inconveniently we had to leave the airport and return to our original point and wait the whole day as on Sunday not much can be done. I eagerly wait for tomorrow to receive a solution to my problem, namely a booking on another flight to Lahore.

I trust you will understand our problem and the stress it generated for all of us.

Looking forward to a quick solution

Regards

Romuald [protected]@gmail.com+[protected] (WhatsApp only)+[protected]

Out flight no. 174 schedule to depart on 3rd of July 2023 was cancelled and we missed connecting flight to final destination Dubai. Experience at the airport was unacceptable with very limited information being given to passengers. No assistance was offered for almost 6 hrs. There was only one announcement on where to go after collecting bags with no further assistance from Airport staff and no signage or indication where exactly to go. After collecting bags we had to roam around with fellow passengers to find a counter. We were just given a piece of paper with only address of Hotel were we had to stay with no vouchers or money. They also did not have any information on the rescheduling of flight and told is to come to the Airport the next day.

No Transportation was arranged and were advised to take any Taxi. At the hotel they did not have any information from Kuwait Airways and we were asked had to do self payment for the Accommodation & food.

Our Re-scheduled flight was again delayed at Munich airport and arrived in Kuwait by more than 5 hours later which led to missing our final connection flight to Dubai. Finally the connection was given on the 9:35 am Flight on 5th of July and reached Dubai around 1:00 pm. I missed my two days of duty because of this cancellation and delays.

I registered a complain on Kuwait Airways website (complaint submission ref no. [protected]) and have been writing emails to [protected]@kuwaitairways.com to process maximum compensation for all 4 passengers in the Booking WBZH95 for cancelled and delayed flights plus the additional charges I had to pay out from my pocket for Hotel Accommodation, Airport Transfers and food (348.65 Euro in total). Invoices and all other required records were attached in the email. I have not received a single response or acknowledgement from Kuwait Airlines since 4th of July 2023

Amjad Mohamed

Hi There,

I booked via Al Kuwait Airways a trip from London to Dubai returned for my family (2 Adults and 2 Children). The trip was from 25/03/2023 to 16/04/2023. The outboard trip was ok with one issue but then the inboard trip coming from Dubai to London was not a good experience as expected. The return trip was from Dubai to Kuwait and then from Kuwait to London on KU 105.

Firstly, in the outboard trip, we have been informed that an internet will be available but it was not and none of the staff helps to solve the issue. I had work to do and submit and based on the promise, I expected to do the work on the 7 hours trip from London to Kuwait. I informed the staff that this is not good and told them that I vitally need the internet in the return journey and they promised that this will be solved.

In the return trip from Kuwait to London,

1- the electrical plug was not working and they could not manage to solve it while I have a very important work to finish which costed me a lot. I asked for the staff to help but they ignored me.

2- The internet was not working and they said that we can not do anything about it and did not do anything toward solving the matter.

3- I was fasting for 20 hours and I informed the staff when they were distributing the meals, they promised me to bring a meal when the time of breaking the fast comes, but nobody brought anything, when I asked them, they brought me yogurt and 3 dates. I told them I am hangry and was fasting for 20 hours, nobody brought anything, till my wife talked to them several times, so they brought one portion of rice (not a whole meal) without cutlery to use. When I asked them for cutlery, they disappeared for 15 minutes to bring them, so I used my daughter used spoon.

4- my children were not fasting, the crew distributed a fruit after the meal to all people except my children. When I asked them to get fruit to my children, they said that they run out.

5- When we arrived, the staff was not at the door to greet the passengers and when we asked them that we want to raise a complain, they ignored us.

6- We have several checked in suitcases which two of them came broken and 1 in a very bad condition. One suitcase I was using over a year, it never cam back in a bad case such as it cam from this trip. It was noticed looking to all suitcases that they have been treated very badly.

Many Thanks

I arrived on August 30 to 31, 2022 in Kuwait, but my luggage is not on my hand... When I go to baggage area... To claim my luggage, he said the assigned officer my luggage is not her. Then he issued a lost and found. I almost 5 months in this Kuwait but until now I cannot see my luggage, I'm always follow-up about my luggage but he said I call you if it's here. I'm waiting. Then now he said my luggage is not come... Why? Where is my luggage? Philippines airlines it's said my luggage is already loaded? Please I need my luggage because all requirements I put in my luggage... Please... Thank you, I'm still waiting my luggage.

I'm writing about my booking reference QESDKG (flight from Kathmandu to Kuwait to London on 17th Nov 2022) which was cancelled less than 12 hours before the flight. Anothere flight was offered 11 days later for 28th Nov which was unacceptable as I need to be in London by 19th Nov. Because of your airlines I had to book another ticket costing me £430 more than what I paid for you plus the psychological dostress, sleepless night and waste of my invaluable time. So, I expect full refund plus generous compensation. Hope I won't have to go to social media, IATA, EU flight compensation agents like CAA etc, and put a very bad review. See below what I would like get to resolve the issue.

I am Chetan Gadgil. I travelled using Kuwait Airlines from JFK to MUM. My PNR was 2KYFJR. I faced frustrating experience in flight KU301 to Mumbai on 15th Nov 2022.

Even after specifically selecting my AVML option, i did not get my food. My requests were ignored earlier. When I started getting irritated then the crew tried to do some last minute arrangements, which were extremely poor. The food they gave me started leaking making oil spill on my trousers. Now I will need to throw the trousers in garbage. And finally I was left hungry with no food on flight for me. Worst experience traveling on Kuwait KU301 to Mumbai

Dear Sir/Madam

We travelled from London Heathrow to Dhaka, Bangladesh on 03/11/2022, e Ticket No: [protected], Booking Ref: PGEB454D. Once I arrived in Bangladesh and opened my luggage, I found few of the items were damaged. (e.g. computer monitor and others). Without the monitor, I cannot do any work now.

For your convenience, I also attached the picture of the broken monitor as well.

I should be grateful if kindly make enquiry about the matter and award my compensation for the damaged items.

Should you require further information, please do not hesitate to contact me.

Kind Regards

TS Al Mohsin Khan

10 Pemberley Chase, West Ewell, KT19 9LL, United Kingdom

email: t.s.[protected]@hotmail.com

Mobile NO: +[protected]

I travelled with my family in Kuwait airways on 30th June 2022 from Bahrain via Kuwait to Ahmedabad. But unfortunately I didn't receive any of my check in bags. When I receive bags almost after 72 hrs so many food item like chocolate dates etc. Were spoiled and all bags was in rapped condition but I received all in unrapped condition and out of two were in damaged condition. They initially gave some inconvenience allowance but now they are saying that we have paid everything.

please fallow up my case and send me my baggage in New york,

Please update me its very important because i have few gifts inside and important documents,

Class: Y Seat No. 22D

RAZA MOHSAN MR

From: Kuwait / KWI

To: New York / JFK

Departure Time : 08:00

Seq0212 PC/WT4/87

i will be wait for your prompt response and your efforts,

regards

Mohsin Raza

I travelled from London Heathrow to Kuwait and to Kochi on 15th July 2021 on flight number ku102 and ku357. I am very upset with the poor luggage handing by your airlines. My luggage bags were severely damaged because of poor handling, which is really disappointed. I did not expect this approach towards your customers. I would like to damage claim or replace for our baggage. Please see attached photos and sequences. Please reply as soon as possible.

Thanks

Siju Thomas

+[protected]

+[protected]

I was travalling from New Delhi to Paris via kuwait airlines on 26th June 2022.

My TICKET was in the name of Divya choraria and I was travelling with my husband with 4 baggages.

One of my baggage got misplaced in the transit with the baggage tag no KU393177.

I filed a complain at the paris airport, terminal 2A. They told me that you've been informed about it but i did not hear back either from you or them in the last 12 hours.

File reference no. CDGKU14061

This is the first time I have been travelling with Kuwait Airways and I had such an unpleasant experience. First the flight got delayed, then i kept waiting for my baggage for an hour. When it didnt arrive I had to waste another hour to file the complaint. All my clothes, toiletries, footwear, accessories and makeup was in the lost baggage. So by the time I reached my hotel the shops were closed and I could not purchase anything to wear or use.

I was here on a leisure trip but I had to stay in Paris for my baggage which I didn't receive for 4 days.

Finally after endless unanswered calls and emails both at paris airport and kuwait Airways, my husband had to rush to the airport and literally cry his eyes out so the authority would sympathise and help us out.

I have incurred a major loss since I had to shop everything from clothing to toiletries, makeup, footwear, bag, shoes, medicines...and also spend on hotel to stay in Paris while I waited for my luggage!