Caribbean Airlines

The flight was BW521 @ 7:50am, JFK to POS on August 11, 2011. Counter Agent: CHERYL. Caribbean Airlines has exclusively been the airline my family and I flew with for several years, however, terrible customer service displayed by their counter agents is becoming the norm. We arrived @ the counter two hrs before the flight, two persons were travelling with 3 pieces altogether, the first 2 peices were 30lbs each and the third she claimed was 10 lbs overweight, she said...this is 10 lbs overweight, you have to pay 75Us, i told her, i'll take something out and put it in the others, she said..."Look, if you dont pay the $75, you will miss the flight. I told her, i do not have the money, i will even the weight out. She said, "I dont have time for that, either you pay or miss the flight". Calmly, i said i will step away and fix it, then return to the back of the line. She stood up..."Steupss" and started ripping the tags off the first two bags and said, well that's your problem, you will just HAVE TO miss the flight. It took me exactly 1 min to distribute the weight correctly and 5 mins to get to another counter, i asked another agent if they are about to close the flight, she said NO, she doesnt understand why she will tell us such a thing. Please Caribbean Airlines, look into the attitudes of your employees, they are the face of your organization, one bad representation can cost you alot of customers.

This incident happened on December 22, 2010. I placed a pair of brand new Nike Shox in my suitcase at - yes at - JFK airport immediately before checking into Caribbean Airlines. I travelled business class so my bags were handled by the airline from the time I checked in to the time they rolled off - a direct flight - in Grenada. When I opened my suitcase, the sneakers were no longer there. The only opportunity to remove the sneakers from the case was between the time I checked in and the time the case rolled off - first off the plane in Grenada (and there really was no opportunity to open the case in Grenada).