Caribbean Airlines

Flight BW11 on April 23, 2016 - Thanks Caribbean for ruining our 20th anniversary trip with a poor business class experience.

We paid full fare to fly business class as we always do with Caribbean Airlines. Priority check-in, friendly service, etc. is supposed to happen. This was not the case on our return flight home.

We arrived for Business Class priority check-in. One of our bags was 5 pounds too heavy over the 50 pound limit. Business class passengers are allowed to check a total of 3 bags each (6 bags between the 2 of us) of 50 pounds each. We were checking in 4 bags (2 regular and 2 carry-on sized suitcases).

Since we did not have 6 bags as we were entitled to we asked a very unpleasant representative named Jasmine if the slightly heavy bag was ok. Of course she said no and we were forced to open our baggage there placing our items on the dirty floor and in front of all other passengers to shift our baggage contents. As we did she stood back and laughed in amusement along with a few of her co-workers at her ability to aggravate and annoy us. We found this extremely embarrassing and disrespectful. If this is Caribbean's idea of priority check-in it is clearly better to fly economy with any other airline.

Caribbean would rather have us place 2 additional bags (possibly 50 pounds each) on the plane or even one rather than allow a bag 5 pounds too heavy on board unless we pay $75. Do you see the silliness? We could put on 2 other bags with a possible total weight of 100 pounds at no cost, but must pay $75 for taking fewer bags that would occupy less cargo space and weight because one is 5 pounds too heavy. Not to mention if hypothetically we had an extra bag beyond 6 limit (again we only had 4) the fee would only be $25 for a traveler taking a 7th bag. We would be required to pay more for 5 extra pounds than a person with a full sized 50 pound extra bag. This was ridiculous and almost unbelievable considering that we already paid $1, 943.68 USD for the round trip flight. The logic and pricing is beyond flawed. Ultimately, the point is that we should not have been hassled in the least to begin with.

We had another small bag for duty free shopping once through security. One of the best parts of vacation is bringing back gifts and souvenirs to family and friends. When we arrived to the departure gate there was wonderful Jasmine again, but with a friend from immigration who gave a nasty response to my wife when she asked was the flight boarding. Another act that was total uncalled for and disrespectful and reflects negatively upon Caribbean Airlines. Additionally, an agent was there with a dog. We aren't stupid so we knew this was a special treat waiting for us courtesy of Jasmine. There goes that priority and business class service again.

So of course boarding starts, we present our tickets, go to board the plane and the agent lets his dog from the leash to intimidate us and calls us over to have our bag of gifts for our family searched. Too our knowledge we are the only passengers subjected to this degradation. Now they have stepped it up a notch and are not only disrespecting us, but discouraging duty free shopping meant to help Jamaica's economy. Way to go again Caribbean.

As hard working professional people, we remain angry, disheartened, and disgraced by this shameful and unacceptable experience. This was our reward for spending our hard earned income with and trusting your airline. Thanks for the anniversary gift.

The fact that the morning after returning from an expensive vacation celebrating a huge milestone in our lives we are compelled to spend time writing this letter speaks volumes. We should be reminiscing about a fantastic week of travel not a flight fiasco. We hope it will speak loudly to Caribbean's management to better train employees so this does not happen to any passenger.

We will indeed share our story with others through TripAdvisor, Facebook, and other outlets, so others are aware of the risk being taken when dealing with Caribbean Airlines and exactly what the Business Class experience truly means where your airline is concerned. We hope not many have experienced or will experience and endure the indignity we have by trusting and flying your airline.

This complaint is about Caribbean Airlines flight BW 520 from Piarco to JFK on 07/14/13 .I traveled with my two kids ages 11 and 2. The plane was so cold although I turned the vent off. I asked the hostess for a blanket she said they don't have any more, my 2yr old got such a bad cough from the constant cold air blowing on her it brought on her asthma .We were about to land and my 2yr old fell asleep on me, so I asked the same hostess for a child safety belt that I can attach onto my seatbelt .The Caribbean Airlines flight that I arrived on 10 days ago offered me that option .The hostess told me we don't do that, when I saw her a few minutes ago, give the belt to another child across from where I was sitting. She then said that your child is 4yrs right, I said no she's only 2yrs old, she told me well we don't do that, and besides she will have to get up anyway we' re going to land soon. That was so upsetting to me and my kids was so uncomfortable on that flight I will never fly with Caribbean airlines ever again you guys need to get rid of these people the are so rude and don't know how to relate to there passengers you need people who knows what they're doing not rude uneducated young girls who just care about making the money.

My wife & I were humiliated by caribbean airlines and their staff today at jfk airport. We are seniors and travel back and forth to trinidad and the usa regularly. Today while traveling the airline would not allow my wife to travel with me until she was properly humiliated by the staff of caribbean airlines and subjected their extortionate based rules even though we both had tickets we bought a month ago. I am a disabled stroke survivor and this arline and their staff have no shame and are trying to rob people.

My name is Laurita Miguel, I am 63 years old, I have been travelling with Caribbean Airlines for a number of years and I have recommended all my friends and family to use that airline. But that trip on 6/20/2012 was disasterous, aggrivating and
nerve racking for me. Flight BW 521: Depart from JFK-KENNEDY-NEW YORK at 0750 . Was delayed for 14 hours. I had
no form of information about going to a Hotel. I impared in my ear and problems with my feet, I was in a terrible state. I got a voucher of $12.00 to buy something to eat. I couldnot find any one to talk to for almost 5 hours. I was in a terrible state of
very bad health. I will like to be recompensated for my pain and suffering, so that I will continue to travel with Caribbean Airlines, and be satisfied. My e-mail is: [protected]@yahoo.com.
Respectfully,
Laurita Miguel.

This complaint is about flight Caribbean Airlines BW 600 on Sept 29 2011 from Tobago via Trinidad to Toronto. We wrote to the company but received no answer.

The flight arrived in Toronto at approx 2010hrs. When I picked up my luggage from the conveyor belt it had a malodorous smell, as a matter of fact the entire area surrounding the conveyor belt had a strange smell. After getting through the airport and waiting for a taxi we continued to smell the stench, and even the taxi driver made a comment about it on route to our condo in Toronto. After arriving home we finally had a chance to look at our luggage and unpack, and realized that the smell was raw fish that had leaked all over a one of my luggage bags and into the suitcase, effectively destroying two articles of WHITE clothing. The suitcase was also ruined, because it was saturated with the fetid fish drainage, and it had to be thrown out.

We have pictures of the suitcase and clothing to show you. Just as importantly, we would like to know how raw fish in such large amounts got in the cargo hold? Why would Caribbean Airlines allow anyone to transport such things? Why were checks not done efficiently enough? This brings into question the reason a person would put uncooked as opposed to even cooked fish in luggage to transport. Could it be to mask the smell of drugs inside the fish?

Ultimately we want to be compensated for the loss of the suitcase and the two items of clothing. The suitcase was $150 CDN, and the clothing were worth $120CDN.

The flight was BW521 @ 7:50am, JFK to POS on August 11, 2011. Counter Agent: CHERYL. Caribbean Airlines has exclusively been the airline my family and I flew with for several years, however, terrible customer service displayed by their counter agents is becoming the norm. We arrived @ the counter two hrs before the flight, two persons were travelling with 3 pieces altogether, the first 2 peices were 30lbs each and the third she claimed was 10 lbs overweight, she said...this is 10 lbs overweight, you have to pay 75Us, i told her, i'll take something out and put it in the others, she said..."Look, if you dont pay the $75, you will miss the flight. I told her, i do not have the money, i will even the weight out. She said, "I dont have time for that, either you pay or miss the flight". Calmly, i said i will step away and fix it, then return to the back of the line. She stood up..."Steupss" and started ripping the tags off the first two bags and said, well that's your problem, you will just HAVE TO miss the flight. It took me exactly 1 min to distribute the weight correctly and 5 mins to get to another counter, i asked another agent if they are about to close the flight, she said NO, she doesnt understand why she will tell us such a thing. Please Caribbean Airlines, look into the attitudes of your employees, they are the face of your organization, one bad representation can cost you alot of customers.

This incident happened on December 22, 2010. I placed a pair of brand new Nike Shox in my suitcase at - yes at - JFK airport immediately before checking into Caribbean Airlines. I travelled business class so my bags were handled by the airline from the time I checked in to the time they rolled off - a direct flight - in Grenada. When I opened my suitcase, the sneakers were no longer there. The only opportunity to remove the sneakers from the case was between the time I checked in and the time the case rolled off - first off the plane in Grenada (and there really was no opportunity to open the case in Grenada).