Caribbean Airlines
reviews and complaints

Good afternoon,

My name is William Bellamy. On October 20th, 2022, I booked two tickets, e-ticket # [protected] and [protected] traveling from Toronto Canada to Georgetown Guyana on the Saturday 1st of April returning Saturday 29th of April 2023.

On the 5th. of February 2023 I received notification that t this flight was canceled, and I was given two options one of which was for a refund, on the 6th. February, I requested a refund. After numerous telephone communications and emails, I am still waiting on my refund. Can I get an update on when I will receive my refund, and why it is taking so long I am paying interest on this money.

Please note that I received my refund for another ticket I booked for the same flight that was cancelled e-ticket # [protected], itinerary # [protected].

Yours truly

William Bellamy

My daughter travelled tonight june 29th, 2023 on the last flight at 8.45 pm to Tobago from Trinidad. She is going to island crashers and when she arrived in tobago her suitcase was not there. she has her tickets for island crashers in her suitcase as well as all her brand new clothes and a brand new suitcase. I am extremely disappointed and frustrated. You have spoilt her mini vacation after exams. Her friend who is travelling with her got her suitcase but not my daughter.

I have booked a team of 5 passengers travelling to the Commonwealth Youth Games in Trinidad & Tobago. The team will be leaving on Tuesday, 1 August and returning on Saturday, 12 August, 2023. At the time of booking I was not allowed to pay for checked luggage. The cost of checked bags was displaying US$50 each way but it did say paying at the airport will cost more. This booking was done with Bravofly, with Caribbean Airlines as the carriers. I am trying to find out what it will cost per checked bag per passenger on the outward and return journey so that our team can travel with sufficient funds.

I am writing on behalf of the Anguilla Commonwealth Games Association and your dropdown menu does not include Anguilla, however the team will be leaving from Sint Maarten.

Kind regards

Carmen Gumbs

Office Administrator

Hi. i travelled from Toronto to Guyana to Trinidad. while in transit my electronics were stolen.

on Saturday 17th june left Toronto BW617 and arrived Guyana at 1.00 sunday 18th June

missing items...iphone 800US

Ipad...600US

apple watch... 500US

all charging ports 200 US

travelled to Trinidad on BW 463 departed 5.00am and arrived trinidad at 6.15 am

i can still se the iphone which was stolen lacation in Mahaica guyana moving around. please help.

Hi Good day, I travelled with CAL from POS Trinidad to Miami International on June 17, BW484.

Everything seemed to have gone smoothly up until I checked into my hotel around 5pm on that same afternoon and as I opened my luggage, I immediately realised it was tampered with.

Inside my luggage contained my carry on which I stored all my essentials. As I opened the luggage, I noticed the carry on was half way opened and one of my packing cubes was thrown out of the carry on into the larger piece. More importantly, a packing cube which contained my shoes, two of which are high end designer shoes and the third being a simple flat slipper is now missing. It would seem when my luggage was opened, it was perhaps raining as Miami is having bad weather and so inside the luggage was also a bit wet. It Is a matching Floral luggage set.

Good afternoon Sir/Madame:

I am writing to request a refund for paid travel insurance due to the interruption by your party.

On May 15th, I received an email stating that Caribbean Airlines Canceled my Flight with instructions to call us as soon as possible to find a new flight. To my dismay, this airline canceled my flight and rebooked my family and me to an airport more than three hours away.

I immediately contacted Caribbean Airlines and expressed my concerns regarding unexpected cancellations to the agent.

Per the agent, I was entitled to a refund.

Upon checking my statements, Caribbean Airlines should have reimbursed me for travel insurance from Jamaica to New York.

As an airline carrier, I understand you are entitled to make changes, but the changes should not be at the expense of the consumer.

Thank you for your time, and I anticipate a response.

June 9, 2023

To Whom It May Concern

My name is Nancy Murray , I am a frequent flyer with Caribbean Airlines – my FF# [protected].

I travelled with your airline on Sunday June 4th , flight #BW520 from Port of Spain to JFK.

When I checked in – the clerk at the counter – a young gentleman mentioned to me that I was selected for additional security check , so I ask him why and he said to me “ Because you look like a Terrorist”.

I was taken aback to say the least – if it was meant as a joke it was in ABSOULUTE POOR TASTE – because if the situation was reversed I would be LOCKED UP and CHARGED and put on a NO FLY LIST and other implication’s would apply as your company is well aware of.

I was extremely UPSET to be spoken to like that and the baggage handle who was within earshot was also surprised and shocked and he told me “Sorry”. This kind of behavior is not right and no one should be spoken to like that.

This was a midnight flight – I did mention this matter to two screening personnel upstairs – one asked if I spoke to the manager in charge – I did not.

I have no problem being searched - I have been a few times - no problem - I travel often and I respect that the airlines are doing their job in spot checking. I resent being told that I look like a Terrorist!

We live in a very fragile world right now and this is not acceptable. I am scheduled to travel again with your airline on August 10th 2023 – I cannot cancel and rebook with JetBlue – but it makes me anxious to travel with your airline , an airline that I always use – if you look at my flying record with your company – you will see how often I choose you over Jet Blue.

Respectfully

Nancy Murray.

I have been getting a run around from Caribbean Airlines since April. To date no one is taking my query nor report seriously and not one phone call to date. Calls to their 669-3000 number goes unanswered since April also. Please help.

This is my third report on this site but nothing has been done nor resolved to date. Caribbean Airlines is the worst. They're not being honest nor truthful with customers just robbing people.

Please find attached the Death Certificate for my sister Jasodia Kaiser. My mother Rookmin Ramroop was supposed to travel to Trinidad on 29-Feb-2023, but unfortunately my sister passed away on 13-Feb-2023 and Caribbean airlines informed me that they have no seats available for her to travel to Trinidad for the funeral.

They told me that if she gets another flight to Trinidad to attend the funeral they will give me a full refund upon receipt of the Death Certificate. She went to Trinidad via Houston with United Airlines.

I am hereby requesting cancellation of her Ticket Reference #3PD3R4 and would like to get a full refund ASAP. Please send me confirmation of the cancellation.

To date no one at Caribbean Airlines contacted me although they claimed that they would since 5th May, 2023. I believe they are the worst Airline to do business with, there service is extremely horrendous and they're dishonest. I was given conflicting information by their employee about my ticket and now I am out of pocket almost Four Hundred US dollars and no one cares. Please please help. You closed my matter resolved but it never was.

Below is the passenger INFO related to a Stright flight to Canada and on the day of departure the flight was in transit in POS TT, am asking for a return fare of $400 AND CHANGE CANADIAN DOLLARS re - embursement that was paid extra for the straight flight.

Contact phone #[protected]

ETKT:[protected]

passenger:

SHEIRON WAHEEDA MOHAN

Booking Reference:

2XYRXG

Flight:

BW527 - ECONOMY

BOARDING TIME

08:10

From:

GEORGETOWN CHEDDI JAGAN INT

09/04/2023 - 09:10

To:

PORT OF SPAIN PIARCO INTL

09/04/2023 - 10:25

Passenger:

SHEIRON WAHEEDA MOHAN

Booking Reference:

2XYRXG

Flight:

BW600 - ECONOMY

BOARDING TIME

13:00

From:

PORT OF SPAIN PIARCO INTL

09/04/2023 - 14:00

To:

TORONTO LESTER B. PEARSO

09/04/2023 - 20:05

If you are travelling with carry-on baggage only:

- Go straight through security and report to the boarding gate at least one (1) hour prior to your flights scheduled departure time.

If you are travelling with checked baggage:

- Proceed to the Web Check-In Bag Drop desk.

- Your baggage must comply with the maximum weight and size allowances as indicated on your boarding pass.

For more information on our baggage policy, visit www.caribbean-airlines.com/baggage

Travel tips for your journey

You are encouraged to arrive at the airport in a timely manner to complete all mandatory document and security checks.

Failure to arrive at the boarding gate in time may result in you being denied boarding for your flight.

Important

- You must be in possession of the required travel documents for your journey.

- Your baggage should not be left unattended at any time.

- You are permitted to carry non-flammable liquids or gels not exceeding 3.4 ounces (100ml) in your carry-on baggage. Review the list of prohibited items in the cabin and in the hold at www.caribbean-airlines.com/restricted-items

Thank you for choosing Caribbean Airlines. We look forward to welcoming you on board!

The courtesy is no good . Wheelchair passengers board flight first but still be seated in the back of the plane when exit the plane they have to wait hours to get off the plane .my flight was to and from Montego Bay and as a wheelchair passenger I was seat in 16 and 19 row there and back .. very unsatisfied that I had to stand and sit until it was my turn to exit the plan after everyone else

On Tuesday May 9th 2023 I Naomi Wint was a passenger on a flight from Piarco International Airport to Miami International on Aircraft Boeing 737 Max 8. I was seated at seat 17Aa. The flight departed Piarco at 9:10 and we arrived in Miami at 1:10. During the four hours of flight time I got up to use the rest room once. The passenger seated at seat 15A also left to use the rest room during this time, left passenger 16A alone in this row. I spent less than 5 minutes in rest room. However, upon reaching Miami and departing the Aircraft, I realized that all the money I had in my bag ($1200 USD) that was left below my seat when I went to use the rest room was missing. I would like to know if there is a way to get in contact with the passenger that was seated at seat 16A on this flight, as a way to recover my money that was stolen. Thank you in advance!

Dear Caribbean Airlines Complaint Department:

It has been three months now since my flight issue. I was told that I was going to be compensated for my flight BW607 delay for over seven hours to Guyana from Toronto on the 4th of February, 2023. I filled out the necessary forms online and the case was handled by: Leanna Balkaran-Parmashwar, Customer Experience Department, Caribbean Airlines Limited, Iere House, Golden Grove Road, Piarco, TRINIDAD W.I. Telephone: + [protected] ext. 2424, Fax: +[protected]. On February, 28th, 2023, on an email we agreed a "settlement cheque" will be issued to me to my address in Toronto.

I enquired on April 29th on an email to find out about my cheque since it has been six weeks and her response on May 3rd, 2023 was:

Leanna Balkaran-Parmashwar
To: [protected]@yahoo.com
Wed, May 3 at 2:00 p.m.
Dear Mr. Husein,
We wish to advise the cheque was issued to the permanent mailing address provided.

In this regard your file is now closed.
Kind regards,
Customer Experience Department
Caribbean Airlines Limited, Iere House
Golden Grove Road, Piarco,

My response was on May 4th was:

Dear Leanna,

No disrespect intended but...

I need more information than that. When was the cheque issued, when was it mailed or couriered and what address did you send it? Should I expect it any moment now? I have not received any cheque as yet and therefore it has not been cashed, so how can the file be closed?

I await your response.

Thank you,

Sheik Husein.

She has not responded since. so I would like to know what you can do about finding out if she actually sent me a cheque. It's kind of unprofessional the way she responded by saying the file is now closed, plus, she has not responded since the 4th of May. I subsequently sent another email to her that I would go to the Canadian Transportation Agency if this is not resolved.

Thanks for reading all this but it's for clarification. Reference Claim #: [protected].

Sincerely,

Sheik Husein

31 Clearview Heights, Apt 104, Toronto, Ontario, M6M 2A2

Phone [protected]

For more than twenty years, I have been a member of the Caribbean Miles Reward Programme, member number [protected]. On Tuesday 11, 2023 I purchased a ticket for travel to Trinidad and Tobago using 15,000 miles and a payment USD 106.70. This ticket required travel on from Grantley Adamas Barbados to Piarco Airport Port of Spain on April 25, 2023 via BW445 departing at 5.15am.

On April 24, 2023, the day prior to departure, I received an email notice for check-in and responded to the request for electronic check-in. A copy of this correspondence is attached. Unfortunately, an electronic Boarding Pass was not generated and I was not aware this had to be done, since my last flight on Caribbean Airlines (CAL) prior to the pandemic was January 2020. When I reached Grantley Adamas Airport at 430am on the morning of Aprill 25, 2023, the counter had no agents present and I was told it was closed. Since there was no checked luggage, I then proceeded to the airport security counter, where a Boarding Pass was required, but unfortunately I did not have one generated. The security staff then proceeded to assist and contacted CAL ground staff to obtain guidance and a Boarding Pass. While waiting, I also tried to generate a boarding pass electronically, but was unsuccessful. I was therefore denied travel on this flight and was advised by airport security that the message from CAL was that I should go to the CAL counter when it reopened which was around 6.35am. In speaking with a CAL agent around 6.45am, I made it clear that travel to Trinidad on April 25, 2023 was absolutely essential, as I had to undertake a test on the morning of April 26, 2023. During our conversation CAL’s agent seemed unwilling to speak to my circumstances, and he did not apologise for my unfortunate circumstances, but however indicated that he would place me on the BW217 flight departing Barbados on the same day April 25, 2023 at 5.20pm. His advice was that I contact CAL office at 8.00am, which was more than three hours after this ordeal.

When I eventually made contact with an agent from CAL’s office after 8.15am, after holding on for an unreasonable period of time, I was advised that by not boarding the BW445 flight I had automatically cancelled my return flight BW448 on April 26, 2023. I was then informed that at that point, I could no longer get on to this flight BW448 with a miles ticket and would be required to purchase a new ticket for departure on the morning of April 27, 2023 flight BW402 at a cost of USD282.90. This purchase by credit card was made at 8.52am on the April 25, 2023, to secure a return flight, after an extensive telephone call on my cell phone. The agent also consented to waitlist me on the BW448 flight of April 26, 2023 departing at 21.00 hours, but never indicated that I would have to pay, if I was successful in getting on to this flight. She also promised to contact me and provide an update as to whether I could get on to the flight, but this follow-up never took place. Please note that this was same flight that my return was automatically cancelled in the system.

Following completion of my test and having received no call from CAL at around 16.00 hours, I again contacted CAL’s office to ascertain whether I would be accommodated on the BW448 flight and was advised that a vacant seat was on this flight, but I would have to pay a fee of USD 275.00. Since I desperately wanted to be back in Barbados based on my original flight schedule and not wanting to incur added accommodation costs, I decided to purchase the ticket of which an amount of BBD246.36 was charged to my credit card following completion of the transaction at 16.15 hours. Please not that on the previous day I could not be accommodated on this flight, but at 16.15 hours on April 26, 2023, some 5 hours prior to flight departure, I could be accommodated on the same flight, but with a further payment. Arising from this ordeal, I ended up having to incur additional expenses totalling USD 305 in an effort to obtain a return flight from Trinidad and Tobago to Barbados, much to my displeasure. I consider this experience not only traumatic but felt deceived. I am still unclear as to what will happen to my payment of USD 282.90 to purchase a ticket for departure on April 27, 2023, that was done in desperation with my back to the wall. Further, I need to be advised as to what portion of my miles will be credited.

Good afternoon boarded a flight at POS on BW520 APRIL 29th, 2023. 1210am to JFK at my hotel was looking for one of my perfumes in the morning as I was getting ready to go to my final destination to put on I could not find any so I give the benefit of the doubt and say when I empty everything I'll find it see that I was in a hurry to leave the hotel as I have settled and pack my luggage I can not find my Polo Sport which was brand new and my Nautica which was open not even 1/4 out as yet very disappointing. Don't understand what kind of complaints this is because you don't know who I am so how are you going to resolve my problem. I have no idea where the theft ok place. I have no phots because some one of your employees is a thief.

On the 4/5/23 I returned to Piarco International Airport on flight #BW1531 after carrying out my work duties @ Tobago. Upon receiving my baggage around 7:20pm I noticed baggage tag# BW318577 with one side of the rolling wheels broken off and missing, one side of the box lock missing and the box opened. All the materials and equipment inside the box was retrieved.
A Property Irregularity Report was made.
I can be contacted at Cell# 329-0855

After trying to get through to Caribbean Airlines for over 3 weeks, they refuse to accept my instructions to change my ticket after they sent me a new confirmation number on 2/5/2023. They gave me conflicting information and now I have lost my ticket.

I have proof of the email but would not post for privacy purposes.

My new reference number is 33HIHK.

I was on a flight to Ontario from port of Spain, two weeks ago. On the flight to and return trip from, I was completely speechless by the attitude and treatment given to my family by one of your cabin crew. The cabin crew member was kind, humble, and very attentive. Since I was travelling with my elderly grand parents I was very grateful for this. This member of staff should receive a promotion or at least be recommended for one. He is one employee that I can confirm is adding value to the Caribbean airline company! His name was D. Samlal, he was very professional and an exemplar of an employee. If all your cabin crew could learn from his manners and actions, I have no doubt you will be able to snatch more travelers from other airlines! Because of this most positive experience I had with him, I will continue to fly Caribbean airlines and not hesitate to recommend the company to other travelers!

Passenger : Martin Hyacinth (ADT)

Booking ref : 2VFIT4

Ticket number : 106 [protected]

On April 26th, 2023, a family member and I (Desrene Martin) had our flight booked for Jamaica to depart from Kennedy Intl Airport at 3:30 p.m. The initial time for the flight was 1:00 p.m, but was changed to 3:30 p.m. I (Hyacinth Martin) left my home via a licensed taxi at 8:00 a.m. to avoid the airport "hassel." I had requested a wheelchair (because of my lower and upper extremities health issues); however, it is the taxi driver who had to go inside the airport to locate a person to assist me. (this individual was a great representative for your organization). One this individual wheeled me to an area in th ariport (locked the wheelchair), put my luggage in a safe place, the individual left. I remained in the wheelchiar for approximately 2 1/2 hours without anyone checking on me. When I became thirsty, I called a passerby (airport employee) and asked this individual to how I could get some water. After a very long wait, without the water, an employee of Caribbean Airlines

came to me, and informed me that the flight was cancelled. Why was there no announcement (verbal) or visual made? What if I did not ask for the water, when would I be told that the flight was cancelled? I suppose a supervisory person asked "if I had a family member who could come and get me" My answer was no (I had paid $100 US to a taxi to transport me to the airport).

Eventually, the individual (Desrene Martin) who was to travel with me, arrrived and the driver who took her to the airport, brought me home.

I am requesting refund for my $100.00 which was paid to the taxi driver. To whom should I send the receipt of my payment?

As the saying goes, "things happen" but this was not a good experience for a first time flyer of this carrier..

Hyacinth Martinn, PhD