Canadian Tire
Reviews and Complaints

I needed some new seat covers for my truck, so online I went. I always do my do diligent's and write the product number down and i always snap a picture just in case.
so off to the canadian store I go
I arrive and walk into the store and straight to the seat covers after a few minutes i found the product but the price wasn't the same as advertised on the website. I checked to make sure the product in the box matched the price on the shelf. Couldn't find the right price, so i checked there computer in the front of the entrance, still nothing.
I headed to the closest desk to the seat cover isle and was approached by a young fellow who checked the sku and product number, but also found the wrong price. I showed the young fellow the picture i took from the Canadian tire website and it showed the color and clearance price. He checked again, but still nothing. He asked a lady standing there and she mentioned she will look into in a minute, as she was helping a customer. A few moments later she came back and began to help with a little chip on her shoulders. She asked if i had the right product and i said yes and even mentioned that i had the product number and the picture of the product and clearance price. She could not find it on there computer either. She started to get frustrated and very unruly. She was getting snippy with me. She insisted i didn't have the right number or color and it didn't exist. I was appalled at this, so i took the seat covers and put them back on the shelf. I remembered they had a computer at the front of the store, so i went and checked there. I found the clearance ad, the price, color and product number and it was the same product and color I showed her 5 minutes prior. I brought her to show her and she got very defensive and denied it was the same product. I told her there is the proof and she got upset and snarled at me and i asked her about the clearance price and snarled back that she would give the price because she could and i corrected her and reminded her it was because it was stated in the ad. She still refused to believe the ad. All the way up to the cashier she was talking under her breath and at one point she rolled her eyes and said something to a cashier, as to say what an idiot ( referring to me ) because the cashier then looked at me then looked to the ground. I have never had this from a manager at Canadian Tire. I was pissed, but kept my cool. She told the cashier to put it through as a clearance and then brushed by me not saying saying a word. A customer who was behind me piped up and said what a [censored] i proceeded to tell him that she was a store manager, he couldn't believe it. We both agreed that the kids who worked there gave that kind of service, but never from a manager. I even heard a cashier say that Sherry the manager was a [censored]. Now that is bad. your own employee saying that. I believe she needs to be reevaluated and needs to be demoted until she takes customer service 101 and learns that the customer is usually ( always right ) right.
It is very sad that one persons behavior can ruin it for all, but I plan on shopping at a different store and spreading the word via social media as this is not the first time i have had or witnessed bad customer service. Nothing as bad as today. It really doesn't sit well with me.

Hello i travelled a far distance for a karaoke machine that was on special. I found it online, and when i arrived at the store it was the same number for the product but not the same product at all. I needed a 2 microphone karaoke and this one with the same product number only had 1 microphone and not the same appearance with no lights in the front. Very disapointed. Store workers said they could do nothing.

Hello. I purchased a deep cycle battery and asked the manager to test the battery for me to see how much life is left in the battery (not voltage) and he couldn't do it as he could only test voltage. I went to my vehicle and used my own battery tester that I purchased from mac tools and found the battery only had 64% life left and came back into the store and tested another new battery and that one also only had 54% life left in it. At that time I was told to just get my money back. I wanted to let you know that the batteries you are selling are not at 100% life as most people will not know to test for this and I am sure you want to sell a quality product.

I purchased the above noted snowblower on September 7, 2019 at the Newmarket store. The Canadian Tire add clearly indicates in the discription that it includes heated grips. After getting it home and assembling it, only to find it doesn't.
When I went to the store they forwarded me to costermer relations, who advised that it must have been an error on the website.
When you go to the briggs & stratton website and you look up this model it clearly indicates it has heated grips. My concern is Canadian Tire has misrepresented the advertised product and will not resolve the matter. I would expect that Canadian Tire would provide for more robust resolve.
I have attached my receipt along with the screen shot of the website advertisement. I have also included a screen shot of the briggs & stratton website showing that it clearly comes with heated grips. I have also provided you with the part numers for the said heated grips & switch that were supposed to be included. I would be willing to install these said parts if Canadian Tire provided them as advertised.

Switch 1501349MA, - $13.10
Grips & harness 1750774YP, - $25.30
I look forward to a reply.
Regards,
Brent Heppell
[protected]@gmail.com
[protected]

I have complained online last Sunday regarding my honda CRV 2014... and still have not received any reply... Is there any other procedure to file my complain?

It is very frustrating, after paying hundreds of dollars still I have use rental car.. and no body cares at Canadian Tires Whitecourt location to provide proper solution.. I am regular customer of Canadian tire since last many years and now I think I should find better place to fix my car..

Cell [protected]
Name Mayank Mehta

I'm upset about having to wait in line up with people who are returning items. There is always a line up and takes forever to get through I've paid for my items. Why should I have to wait longer than it would for me to pick up my items myself. Other Canadian tire stores have a dedicated online pick up area which is much faster. This location needs to change its way of doing things and get with the times. This is ridiculous

I was just up buying some Weed Be Gone and an employee came back with a product ( Rat Bait )that was on sale but had wrong tag on it. A customer complained about the price and apparently wasn't handled in a friendly manner. Another store employee ( Rob ) also showed up and explained what happened. He was told that no apology was given and said that we don't need those type of customers in the store if they act like that. Now things being labelled wrong is normal but not explaining it to a customer so they understand is out right an insult to customers. I was also informed as Rob was that this person owns two Home Hardware stores. On top of that he spoke that way in front of me another customer. I almost put my stuff back on the shelf and walked out. This person i feel should be terminated as his lack of respect is zero even with his dealing with another store employee was insulting to actually watch and listen to. I asked if this person was a store manager and was told no he works in the warehouse. Now if i was that customer dealt with that way i would have made him prove to me i was in the wrong and explain what happened. I would not walk back in this store if i was treated this way. This happened appox 11:20 am Sunday September 8/19

Hi,
I bought a Lawn mower from Canadian Tire (South common - Edmonton) back in April 2019 because of SALE price. I did not use the machine till end of May when the grass start turning green. I used it couple of time and we traveled out of town till end of August. The machine did not start. we visited Canadian tire who informed that they do not fix (even they have workshop), we should contact Capital Small engine repair Shop. We called the shop, The person who answered is not helpful at all. He informed us to do several steps over the phone to try to fix it our self. He did not welcome us to bring in the Machine to check the issue.
We used the machine only for couple of time, you guys have workshop, you do not help desperate customers who do not know what to do in such situations. You only sell machines . You do not inform the customer that the 4 years warranty is the Manufacture and customer has to chase to repair.

thank you and hope some one look into this.

Today my girlfriend and i went to canadian tire to purchase a gun cabnet. There was no help at the desk so we pressed the help button on the desk amd paitently waited for somone to cone. While waiting we had three different employees walk by us and avoided eye contact and went the oppisite direction. After the fourth employee went to pass by i explained that we had waited 10minutes with no help i was told i could wait until he had time for us. About to leave ( 15mins at this time and several announcements over the intercom from the help button) a girl finally shows up to assist us. My girlfriend explained our frustrations to this girl and asked to speak to a manager. After 5 minutes of the girl calling the manger another women finally arrives. We then again explained our situation with just trying to make one simple purchase we needed help with. The manager was very quick to dismiss us and act as if we were more of an inconvenience then anything. I understand somtimes things happen and emmployees are busy but today with how we were treated by not only employees but managers also was completly unacceptable, esspessialy with how much shopping i do there. Today was esspessially disheartening because it was the day i finally recieved my triangles rewatds card and now i am considering just cancelling it as i am unsure of my shopping future with Camadian tire.

I find it almost impossible to find what I'm looking for on the Canadian Tire website lately. For instance, today I'm looking to buy furnace vent covers but if you type that in the search box it shows me 47 items. Covers for motorcycles, barbeques, etc. but not for furnace vents! I was looking at them in the store yesterday so I know they are in stock but don't know how to find them online! Canadian Tire needs a better search engine that will check more than just one word in the search. It's seems to be zeroing in on "cover" but not furnace or vent so I get too many items to have to look at that don't pertain to what I want. The search engine used to be good until a few months ago. Did you update it for a worse model... lol?

Let me start off by saying that I have just finished a 16hr shift at the hospital and have waited 45min for the store to open (which I knew I would have to do)
I had been in the store for 15 mins was excited because there was alot of great deals on and knew I could get a few early xmas presents. I already had a winter coat taken up front to buy and was looking at tents, when an associate TOLD me I needed to check my backpack. I said the small backpack shaped purse I have? She said yes. I said no and that I would like to speak to a supervisor. He told me it was policy and it wasn't personal.

I have a hooded sweatshirt over my scrubs and know THAT'S why I was asked. "He said we do it to everyone. I told him I highly dought that". I would love to give my purse to an older lady or someone dressed nice and just see. My family spends alot of money in this store and I am angry and embarrased and WILL NOT BE BACK IN HERE IF I CAN FIND IT SOMEWHERE ELSE.
His name was Adreano and he made no attempt to make me feel better and try to understand where I was coming from. Just that it was policy and I couldn't shop if I didn't give up my purse. I am appalled.!
I put my merchandise down informed them I would not be taking this or the winter coat and very mad on how I was treated

Canadian Tires Option Credit Card advertised that a receipt was no longer required for returns if you used their new options credit card.

So after throwing all my receipts away for over a year, I'm told I now need receipts for any returns.

Just how would I go about coming up with a receipt now?

People with options cards should be notified of the change and there should at least be a 2 year phase in period.

My husband and I frequent this location and we have never had any sort of issue. However a couple weeks ago we purchased two celing fans and a smoke detector, only to realize when we got home that none of them were the correct size, so we returned the items. I discarded the receipt assuming that we were refunded. But when I recieved my visa statement, it indicated that only one of the celing fans was returned. I have credit card history of the origional purchase and the return. I went back to canadian tire to confront them about the error on their part, and the manager there told me there is nothing they can do. We are furious that despite our credit card evidence, that we are told we cannot be refunded despite it being an organizational error. I hoping that customer service can resolve this issue, as I am a long time, recurring customer, spending hundreds of dollars at canadian tire annually.

Lady leaned over counter looks at customers as they come and continues to lean on counter. When I went to till does not even say hi, thanks anything. Her name was Wendy.

Automotive counter young man named Cody I approached counter he never greeted me or acknowledged me at all. I asked for help he said go look in back corner for item. I said what corner I font work here he said corner at back of store and then walked away.

13 July 2019
2 signal lamps supplied and fitted
02 Aug 2019
L.H. LAMP apparently failed.
Store "reseated " lamp at no charge.
09 Aug 2019
L.H. Lamp failed again.
Store says new whole headlamp fitting required ( excess of $500).
I asked them to stop work
12 Aug 2019
"Master Mechanic " supplied and installed the correct "Amber" signal lamp this time. Previous "clear " lamp fittednot called for by car Manufacturer, KIA.
Intend to file claim against Can.Tire.