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Tire Rack
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Tire Rack Reviews 46

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12:00 am EST

Tire Rack A Trusted Partner for Your Tire Needs

As a tire enthusiast myself, I understand the importance of finding the perfect set of tires for your vehicle. Tire Rack has consistently proven to be a reliable and customer-centric choice for all your tire needs. With a vast selection, easy ordering process, and quick delivery, Tire Rack ensures that you get the right tires when you need them. The informative tire descriptions and user reviews make decision-making a breeze. Plus, their commitment to customer satisfaction shines through in their responsive customer service. Whether you're a seasoned tire buyer or a first-timer, Tire Rack is your trusted partner in the journey of finding the ideal tires for your vehicle.

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1:03 am EST
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Tire Rack Instant Customer Service Follow up

I placed my order late one evening, with delivery instructions to a dealership. A customer service rep called me first thing in the morning confirming my delivery request and suggesting I get a contact name to ensure the dealership was aware of the delivery and would hold the tires for me. Fantastic suggestion and I appreciated the follow up. Also received the tires within 36 hours from time of delivery. Incredible!

CS contacted me to ensure I had contacted the dealership to make them aware of the tires. They sent me an email so I could respond with the contact name (parts) to ensure awareness and smooth delivery.

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7:41 pm EST
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Tire Rack Several website errors: Random session time-out, despite

Several website errors:
Random session time-out, despite rapid page-page navigation
Error selecting ASAP Tire installer for deliver to address, during order process, despite them being available in my area (confirmed with them directly).

UPDATE:
Tire-Rack customer service reached out to me apologizing for the problems encountered which was apparently an issue with the integration between Tire-Rack and the Installers computer systems. Tire-Rack arranged for the installation to be rescheduled and performed free of charge.
Now thats a company that values its customers and understands the meaning of "Customer Service". I will remain a loyal customer.

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  1. Pros
    1. Wide tire selection
    2. Expert customer service
    3. User-friendly website
    4. Competitive pricing
    5. Extensive tire testing
  1. Cons
    1. Limited Physical Locations
    2. No Installation Services
    3. Shipping Costs May Apply
    4. Potentially Overwhelming Selection
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Tire Rack General Grabber order

I research tires on Tire Rack and compare prices and read reviews. The General Grabbers have served me well, so when I came time to put new tires on my truck, I reached out to Tire Rack. They helped me place my order quickly, and when I realized i made a small mistake, they helped me fix it quickly! I got the tires i wanted and they were delivered in a few days. Cannot wait to install them myself!

We needed to change my order slightly, and one quick phone call resolved the issue! I just wanted to change my order after I realized that the tires with the higher speed rating had a significantly lower mileage warranty, so I called to switch them and saved $1 per tire

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Tire Rack So far everything has been smooth and pleasant, i have

So far everything has been smooth and pleasant, i have a bit of experience in web design, and the website has a very nice UI that helped me find the second best/most expensive rims, perfect for my winter tires, I'm so beyond excited for them.

I'm a cancer patient who has lost the ability to hike, ride my bike, or experience the world like i used to.

But, i can still drive, and rally my car just as well as (or better than; 3) anybody. This has been one of the most fun experiences, for as easy as its been to see all of the options, HOW MUCH THEY WEIGH, the offset, all of the crunchy numbers i love to see. It made things easy for me. Thank you guys and gals, seriously!

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Tire Rack All In One

Quick and Accurate and Professional service I have been a customer with Tire Rack for over 17 yrs, I really love the services that I have received from Tire Rack whenever I need to order my tires, they are always willing and able to assist with whatever question or issues I may have. As long time return customer I have referred them to many of my family and friends and I will continue to do so, I call Tire Rack my All in One-stop, I find what I Need, I receive Great Customer Service and they can find the places to assist you in your area, and now have partnered with a Finance service that can assist you with your purchases,, SO thank you for 17 years of great service and amazing products!

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Tire Rack Very easy to locate items by size, width, exact offset

Very easy to locate items by size, width, exact offset spec etc - truly appreciate the transparent delivery date/in-stock accuracy as i have wasted so much time on other website having to wait on hold/call or email/chat outside of business hours simply wanting to know if i purchase something if it will be able to ship in a timely manner or if it is back ordered or not (often has been without warning on other websites that still allow me to pruchase it withotu that disclosure.) really appreciate the ability to order specific parts (eg center caps) from various wheel styles easily without having to look up obscure parts nubmers and call in and get someoen to try to find out for me. Thanks Tire Rack!

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Tire Rack I used the chat to get recommendations, I spoke with

I used the chat to get recommendations, I spoke with an agent named Gus. He went above and beyond to find me the tires I was looking for and for my price range. This was one of the best customer experiences I have had! A big THANK YOU to him and Tire Rack for amazing customer service, great prices, free shipping and easy to use site. Gus just followed up with a call to tell me 3 of the tires will be here sooner than expected and the fourth will be here by Saturday! He deserves a raise and unlimited paid vacay's! I was originally going to purchase one tire due to a blown tire, but decided to just all 4 since they were going to need to replaced soon anyway. So now thanks to Gus I can drive my vehicle since he got 3 of the tires to ship from GA. Again THANK YOU so very much!

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Tire Rack Sonny and Tire Rack get all my business!

I just purchased 13 tires from TireRack.com and got an excellent price on some top quality tires for my family and I to ensure our safe travels throughout the rest of this insane weather we've been receiving and are supposed to continue to have for the next few weeks. A very small price to pay for piece of mind!

Thanks guys! Keep up the good work! I hope to have you around to get our tires from next time we need them! Sincerely, -Reverend Carson (Ohio)

Sonny never lets me down! He?s got a what he does he cares about his customers! You will not find better customer service than you received from TireRack. Actually he reached out to me this time. He ensured things would go smoothly in processing my order and receiving my tires would be quick and hassle free. Thanks a lot buddy. I can always count on you Sir!

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Tire Rack Complaints 12

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10:03 am EDT
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Tire Rack Tires

I was quite surprised that the salespeople at Tire Rac were trying to pass off tires that had a manufacturers date that was almost 2 years old as ‘new’.

ALWAYS check the manufacturers date on a tire to understand when it was made. Tires (whether being used or not, regardless of how they’re stored) degrade over time and slowly lose their effectiveness of gripping in dry/wet weather.

Two-year-old rubber while still fine, should not be considered ‘new’. (you’ve essentially lost 2 years of use life at that point).

The sales practice of ‘preying’ on unsuspecting consumers is not what I’d have expected from them. I wonder how long they’ll continue to pass off that old inventory to unsuspecting consumers.

Pretty pathetic.

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7:24 am EDT
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Tire Rack Website no longer available in Trinidad

Good day. It appears that our VPN for Trinidad & Tobago has been blocked from your server. I have contacted many people here to try to log on and it comes up stating the page is unavailable and the reference number is : 18.9a72cc17.[protected].[protected]

I am currently in need of wheels and tires and I'm unable to connect, can you please email me at [protected]@yahoo.com with a solution.

Thank you.

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6:55 am EDT
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Tire Rack Tires and wheels

Don't waste your time with TIRE RACK and Discount Tire in my opinion are borderline SCAM artists, Hundreds of complaints on Better Business Bureau, Save yourself the headache and buy local, they will most likely price match.

Ordered wheels and tires received call from rep with suggestion for change, made the change and the wheels did not fit.

Got a Return Authorization RA # W903678 Tire Rack Rep Adam Troup sent me shipping materials and shipping labels, packed the two I opened as they requested, and shipped back.

Adam Troup emailed me stating items were damaged in shipping and I would not get refunded. I took photos of the items before I packed them and when I dropped off at FedEx to document the return process. I sent this evidence to him and asked him to do the right thing and get this fixed.

I used their shipping label, their packing materials, if damaged in shipping as they told me in email, they should make claim to shipper. I tried to work with them, I will contact my credit card company and dispute the charge.

Desired outcome: refund my purchase and forget my email address

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Is Tire Rack Legit?

Tire Rack earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Tire Rack to be a trustworthy company. Although there's a 25% resolution rate for customer complaints, which deserves attention, Tire Rack is known for their high standards and safety. If you're thinking about dealing with Tire Rack, it's wise to check how they handle complaints.

We found clear and detailed contact information for Tire Rack. The company provides a physical address, 3 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Tire Rack has received 9 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Tire Rack has registered the domain name for tirerack.com for more than one year, which may indicate stability and longevity.

Tirerack.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Tirerack.com you are considering visiting, which is associated with Tire Rack, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Tire Rack have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Tire Rack website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Tire Rack's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 25% of 9 complaints were resolved.
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10:36 am EDT

Tire Rack Tire Service

Let me start by saying I USED TO BE ONE OF TIRE RACKS BIGGEST PROMOTERS until recently! I have purchased many sets of tires from them for my cars, my wife's car, my mothers car and even recommended them around the Hospital I work at, but that had changed. I WILL NEVER PURCHASE FROM TIRE RACK OR USE ANY OF THIER RECOMMEDED INSTALLERS! I purchased a set of Potenza tires for my Roush Stage 3 Mustang with 4700 miles on it, the first problem came from ASAP tire that Tire Rack owns, they came to my home, installed one of the four tires and the tech said he wasn't doing any more, because his knees "could not take it"! Then Tire rack "recommended" a shop named Performance Alignment, which turned out to be the biggest headache of my life! They "curb-rashed" my wheels on their machine and then the owner and manager tried to blame it on my old tires, then said "this is expected"? What? I called Tire Rack (Albert Kodba), who initially was cordial, but after the shop damaged my wheels didn't want to hear anything about it! NO MORE TIRE RACK EVER, Shame on you for treating your customers this way Albert!

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j.wright esq
Lahaina, US
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Aug 09, 2022 7:46 pm EDT
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I used to really like Tire Rack until my latest attempt to make a claim on their "road hazard" insurance. Unfortunately, I hit a small curb that took out both right-side tires, I submitted a claim via the internet (a very confusing site) for the rear which was approved. After seeing what happened with the claim, I submitted a claim for the front tire which was denied. I still don't understand what kind of pre-approval I missed, I did the same thing for both tires!

NO MORE TIRE RACK!

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3:29 pm EDT

Tire Rack Tires

In January of this year I returned a set of 4 Sumitomo tires to tire rack - each and every one had suffered shifting of the underlying cables within the tire - making them unsafe to drive . These tires were inspected and replaced at a local tire dealership of another brand . Tire rack held the tires - until they got "a full trailer load " and the tires were not returned to the manufacturer for some time . Previously they said " the tires came back at 5/32 nd which does not qualify for any warranty . the tires needed to be at 4/32 or below ... this makes no sense at all !
Additionally I was warned that " You would not have a response until like March or April ..." Well it is now August 2 nd - I still have no response from tire rack nor Sumitomo . Tire warranty -- What tire warranty ? What utter nonsense .. BUYER BEWARE Tire rack order # BG30598 Return # W763730
MKenneth

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1:57 pm EDT

Tire Rack Tires wrong size

Tire Rack didn't have my needed tire size so they recommended a larger size which of course I purchased. After I installed the tires they rub my wheel well. I contacted Tire Rack but they refuse to correct their mistake and, further, their CSR "Lynne" will not respond to my email inquiries. It has been a few weeks and still no resolution. I am a 10-year customer. Disgraceful service! Shame on you Tire Rack.

Desired outcome: Replace the wrong size with the correct size

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2:14 am EDT

Tire Rack Wrong tires

Hello. I had a terrible experience with this company Tire Rack. I found their website and they seemed trustworthy enough, so I made an order. I paid for the product, shipping fee and the same day received all the confirmations.
When my order finally arrived I was shocked to find out they sent me wrong tires. I called Tire Rack customer service and asked for a replacement. Later I got the correct tires, but return process was a real nightmare! I had to pay for the return shipping and then they told that I also have to pay for them to send me a replacement tires! Wasted so much money on that! Will never buy anything from them again!

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7:14 pm EDT

Tire Rack Beware when you buy tires from them

I purchased 4 tires from tire rack. They were Kuhmo tires that were advertised to be 85000 mile tires. I got less than 15000 miles and they wouldn’t pass inspection. All 4 tires were evenly worn. Replacement tire were bought and the alignment was checked and it was still within manufacturing specifications.

Tire rack/ Kuhmo wanted me to ship the tires back to them at my expense for their engineers to inspect. Be aware that when you buy tires from an online retailer, all warranties are with tire rack at your expense as opposed to aa local retailer where you could have bought them.

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narori
ozona, US
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May 27, 2015 1:02 pm EDT

I bought 4 GoodYear tires four weeks ago. I have recently discovered a bulge in my front right tire. I went to the GoodYear local shop and they confirmed that it was a manufacturer's defect, coded as "product adjustment B". I have ignored the reviews that mentioned to have received tires that have been sitting in their warehouse for over two years, and since it was a cheaper deal I went ahead and placed my order of 4 GoodYear Eagle Sport AS. THey arrived promptly within the next couple of days, got them mounted and still was saving myself a few bucks.
Once I had to take care of the defect, is when they were not a better deal than purchased at my local shop.
Although I have purchased Road hazard warranty and they stated in the warranty that they will offer 100% replacement including mounting. THey asked me to take them out and ship ot to them through UPS, but I have to pay the freight back.
. I had to pay for the mounting and balancing twice for that tire because of the manufacturers defect that they would not feel responsible from. At the end of the day, it was a difficult process and they did not feel responsible for the quality of their service nor product. Nex time, I will spread the money in my own town, so in the case of a problem, I can deal with a real person. I hope my story helps to illustrate a not too perfect scenario.

This is a copy of the email I got from the customer representative:
Good Morning,
Thank you for your call today. I am sorry to hear you have a problem with one of your new tires. The process to get this tire taken care of for a manufacturers defect will be to purchase a new tire and take the bad tire home. We will then send UPS out to your home to get that picked up once we have the tire back and inspect it we can issue a credit back to your credit card. The mount and balance is not covered but Tire Rack will cover the freight for the return of the defective tire. Please let me know if you have any other questions.

Kasey

Kasey Pickens | Customer Service Representative
_______________________________________...

Tire Rack
7101 Vorden Parkway
South Bend, IN 46628
O: [protected] ext. 4175
O: [protected] ext. 4175
F: [protected]
Kasey@tirerack.com

http://www.tirerack.com

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richard anaya
Santa Teresa, US
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Jul 16, 2014 12:27 am EDT

i bought tires from tire rack 4 kumbo ats today my tire shredded not a yr old tire rack would not guarantee them i find out later these tires may be recalled.I was driving 70mph and almost died .they didnt even care.

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skarso
Grand Rapids, US
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Oct 29, 2011 12:56 am EDT

I have bought at least 5 sets of tires from Tire Rack over the last 6 years and didn't have a problem until the last 3 sets over the last year and a half. No problems with shipping to me. The first problem was with a winter tire package for a 2010 Navigator L. One wheel had a tire pressure sensor monitor that snapped off the band and was ruined in the tire. It took 2 replacements to get one that worked. All this required repeated visits to the local tire shop to dismount and remount after replacing the sensor. Now I bought winter tire and wheel set for 2011 Audi A8L. The fitment was incorrect and bound the rim to the brake caliper making the car immovable. The car now has a shimmy and Audi will have to repair. The customer service person indicated they hadn't had this problem before, only an issue with lug bolts that were too long. She was extremely rude when i wasn't interested in doing the work of packaging up these tires. Including the hauling them back to my house for UPS pickup. If its my mistake, its my dime. if its Tire Racks mistake, its their dime. I have since found out that another set of Blizzak tires for a 2003 Suburban were 3 years old when I received them last year. They work fine, but any tire professional will tell you that the life and safety of the tire is not only based on the remaining tread, but the age of the tire is critical to its safety. So if these Blizzaks only last me three seasons, I guess I'll be OK. I've bought my last tires from Tire Rack.

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2:39 pm EST

Tire Rack Won't stand behind their tires

I bought a set of four Blizzak tires from Tire Rack. The tires are totally ineffective in the snow. They slide and slip and don't provide as much traction as my regular all season tires. I had Bizzack WS60's last year and they were just fine. It is my understanding that Bridgestone reconfigured the W60S's and came out with WS70's. I wish I had left my all season tires on because the WS70's are a disaster. What is even worse is that fact that Tire Rack won't help me with the purchase. They just say there is nothing they can do which is hard to understand because they say they are revolutionizing tire buying. What a joke! Any retail dealer would take the tires back and put on another set. Tire Rack avoids my calls and in some cases won't even return my calls. My guess it that Tire rack is just a shill for Bridgestone because I wrote a negative review of the tires and they won't even put it on their website. Very disappointing behavior for a merchant.

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Tire Rack Sold Different Product than advertised.

I researched Short Ram Intakes for months, knew exactly what I was looking for, just waited to find a good deal. I found one on their website on clearance, color (blue), fit, everything was perfect... or so I thought. I ordered it (at still a high price). Once it arrived, upon opening it, I found that it was just an air filter and bracket... What was shown in the picture and discription was a complete intake with the tubing, bracket, and filter. When I called, I talked to "Ben" who said that's all it was supposed to be, a filter... I told him to look at the description on their website and tell me where it said it was just a Filter and Bracket ONLY. He couldn't find it. I then advised him it also said all they had in stock was this product in blue... there was NOTHING blue in this box. I informed him of this, to his confusion he came up with a profoundly stupid answer. I called him out on it, and told him they need to correct this and send me the proper product to which he simply replied that was the product - with no proof to back him up. I told him he lost a good customer, he said OK. I know this seems petty, but the fact is they outright lied and when called on it, did nothing and worse, they didn't care. I have strong principles and will NEVER do business with this company again.

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7:16 am EST
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Tire Rack Beware

I purchased 4 tires from tire rack. They were Kuhmo tires that were advertised to be 85000 mile tires. I got less than 15000 miles and they wouldn't pass inspection. All 4 tires were evenly worn. Replacement tire were bought and the alignment was checked and it was stilll within mfg. specs. Tire rack/ Kuhmo wanted me to ship the tires back to them at my expense for there engineers to inspect. Be aware that when you buy tires from an online retailer, all warranties are with tire rack at your expense as opposed to aa local retailer where you could have bought them.

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6:26 pm EDT
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Tire Rack Bait and switch fraud

Ordered (4)205/503ZR16 KU ECSSTA ASX tires. Tire Rack sent me (4)205/503R16 tires. Since these were not the tires I ordered, I refused the delivery from UPS and they were returned. Tire Rack is now trying to credit only $212.42 out of the $307.58 order. This was not my error, it was theirs. If there have been changes in the codes, my order form should have reflected that (which it does not.) The tires do NOT match what is on my car. I've called several times trying to explain this to them, and request my refund. They have refused to refund my money to date. We are even previous customers of theirs, but that doesn't seem to matter. I would suggest avoiding this company all together, not only do they ship the WRONG tires, they are making money off their customers that are returning incorrect merchandise!

Oh yeah, and when I told them I'd dispute the charge with my credit card company, I got accused of "threatening" them and told I was put on a "report". I percieve this as a threatening tone by TireRack...

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malfonsi
West Chester, US
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Aug 01, 2022 6:52 am EDT

Defective MICHELIN tire. They would owe me $32.50 for what is left. They did EVERYTHIMG not to honor the warranty.

About Tire Rack

Screenshot Tire Rack
Tire Rack is an online retailer specializing in tires and automotive accessories. The company offers a wide selection of tires for various vehicle types, including passenger cars, trucks, SUVs, and performance vehicles. Customers can search for tires by entering their vehicle's make, model, and year, or by specifying tire size directly.

In addition to tires, Tire Rack provides a range of wheels to complement different aesthetic preferences and performance needs. The website features a tool that allows users to view how different wheels will look on their specific vehicle model.

Beyond tires and wheels, Tire Rack also sells a variety of automotive parts and accessories. This includes items such as brakes, suspension components, lighting, wipers, and battery chargers. The company caters to both the everyday driver looking for replacement parts and the automotive enthusiast seeking performance upgrades.

Tire Rack's website includes resources like detailed product descriptions, customer reviews, and educational articles to help consumers make informed decisions. The company also offers a network of independent recommended installers who can provide professional tire mounting and balancing services.

For those who require assistance, Tire Rack provides customer support through phone and email, where their team can offer advice on product selection and technical inquiries. The company operates with a focus on delivering a comprehensive range of products to meet the needs of a diverse customer base.
How to file a complaint about Tire Rack?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Tire Rack in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Tire Rack. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

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- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

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Ensure to follow these steps to effectively file a complaint or review about Tire Rack on ComplaintsBoard.com.

Overview of Tire Rack complaint handling

Tire Rack reviews first appeared on Complaints Board on Jul 22, 2009. The latest review A Trusted Partner for Your Tire Needs was posted on Mar 7, 2024. The latest complaint Sold Different Product than advertised. was resolved on Aug 11, 2010. Tire Rack has an average consumer rating of 2 stars from 46 reviews. Tire Rack has resolved 3 complaints.
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  1. Tire Rack Contacts

  2. Tire Rack phone numbers
    +1 (574) 287-2345
    +1 (574) 287-2345
    Click up if you have successfully reached Tire Rack by calling +1 (574) 287-2345 phone number 0 0 users reported that they have successfully reached Tire Rack by calling +1 (574) 287-2345 phone number Click down if you have unsuccessfully reached Tire Rack by calling +1 (574) 287-2345 phone number 0 0 users reported that they have UNsuccessfully reached Tire Rack by calling +1 (574) 287-2345 phone number
    Head Office
    888-541-1777
    888-541-1777
    Click up if you have successfully reached Tire Rack by calling 888-541-1777 phone number 0 0 users reported that they have successfully reached Tire Rack by calling 888-541-1777 phone number Click down if you have unsuccessfully reached Tire Rack by calling 888-541-1777 phone number 0 0 users reported that they have UNsuccessfully reached Tire Rack by calling 888-541-1777 phone number
    Sales
    888-981-3953
    888-981-3953
    Click up if you have successfully reached Tire Rack by calling 888-981-3953 phone number 0 0 users reported that they have successfully reached Tire Rack by calling 888-981-3953 phone number Click down if you have unsuccessfully reached Tire Rack by calling 888-981-3953 phone number 0 0 users reported that they have UNsuccessfully reached Tire Rack by calling 888-981-3953 phone number
    Customer Service
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  3. Tire Rack address
    7101 Vorden Parkway, South Bend, Indiana, 46628, United States
  4. Tire Rack social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  6. View all Tire Rack contacts
Tire Rack Category
Tire Rack is ranked 9 among 493 companies in the Auto Parts and Repair Stores category

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