Burger King
Reviews and Complaints

Sayın İlgili,

09.01.2021 tarihinde yemeksepeti adlı internet sitesi üzerinden sipariş verdim (Sipariş numarası:[protected]). Verdiğim sipariş 1 saati aşkın bir sürede teslim edildi. Ancak gelen siparişim eksikti. Eksik olmakla birlikte daha önce hiçbir şekilde hiçbir restaurantınıza denk gelmediğim kadar soğuk ve bayattı. Siparişin geç kalması bir eksiklik muhakkak ancak bu belirttiğim soğuk ve bayat ürünler (özellikle patates) asla tahammül edemeyeceğim bir olaydır. Bu olayı yemeksepeti yetkilileri ile görüştük. Siparişin eksik olduğu teyit edildi ve tarafımıza eksik olan siparişI iade edeceklerini belirttiler. Bunu kabul etmek istemedim ancak yinede markaya olan inancımızdan tamam dedim. Bu mağduriyeti yaşamamıza rağmen ikinci siparişimizde 1 saate yakın bir sürede tarafımıza geldi. Yıllardır severek tercih ettiğimiz bu marka bizi bugün hayal kırıklığına uğratmış ve çok üzmüştür. Eksiklik telafi edilir ama yiyeceklerin buz gibi ve bayat olmaları kabul edilemez. Ayrıca eksik siparişin geri gönderilmesi telafi amaçlı erken gönderilmeliydi. Misafirlerimize karşı oluşan mahcubiyetimiz bizi çok üzmüştür. Bu yaşadağım mağduriyeti dilim döndüğünce ulaşabileceğim tüm mecralara anlatmaya çalışacağım. Bu olay çok can sıkıcı bir olaydır ve başka birinin yaşamasını kesinlikle istemiyorum. Tüm sorumlu arkadaşlar bu olaydan ders çıkarmalı ve müşteri memnuniyetinin ne denli önemli olduğunu anlamalıdır. Tepeden tırnağa bu yaşanılan olayı tüm personele okutmanızı arz ediyorum. İnsanların vaktini ziyan edip, moralini bozup ve soğuk gıdalar göndermek hiç doğru değil. Burger King ismi için ise hiç hiç doğru değil. Sorumlular kesinlikle bilgilendirilmelidir.

Bilgilerinize arz ederim,

Saygılarımla,

On January 9 around 9:25 my husband went over to burger king on RT 8 south in Butler, Pa. Came back over to where I work, had no reciept with him cause it wasn't in the bag. Therefore I didn't know if he had ordered the right thing. When I called over there, the manager on duty accused me of calling and complaining everytime he goes over there and if I don't like it when he comes back, than I should come over myself. First off all, this the second time I called. The first was, our was called when he came back across the parking lot. And now this time. Now I could of gotten of a my attorney three months ago when I really got sick after I ate your food but I didn't. Yeah I had all the right to that cause it was considered food poison and I had a doctor to back me up. The way I was treated was not called for and I will not be back.

On Wed., 1/6/22, I ordered two bacon cheeseburgers and a chicken sandwich. I had to wait, according to the ticket, 19 minutes before I got my order to my car. This is not the complaint. I realize with the ignorance of Covid-19, this may be the new normal. But my bread was moldy, only noticing after I ate half the food. This is not the new norm.

On 12/27/2020 around 515PM hrs I observed two persons updating the marquee in the drive thru, one without a mask and one partially on and these two persons was 1-2 feet apart and next to vehicles in the drive thru. During this covid time where the customer service and safety. I did asked for the manager at the speaker in the drive but after a paused the female person stated she was the manager the GM is outside, I told her the issued and ask her name she said she will address the issued but refused to give name. I have trouble before with customer service now customer safety which I will not returned after this.

Apparently the BK crew has found a way to manipulate the system by asking drive-thru customers to stop before reaching window so you will not "be added to their timer", until your food is ready. Yes, the black male employee actually told me this when I asked why I had to stop & wait! Sad! Really sad!

Ok, so my sister works at Walmart...and told me they had to go 'cash only ' all day today because of AT&Ts issues after the damage the HQ suffered.

I pulled into Burger King in Loudon Tn tonight and the line was moving extremely slowly. I finally get up to the window and hand over my card and the employee makes an exaggerated show of swiping it like ten times and then informs me that it won't work because of the ATT&T issue in Nashville. I have been waiting 45 minutes...so I pay cash to get my food and be on my way.
My problem is. ..that I then realize they are intentionally NOT informing customers at the drive thru speaker that their card reader is not working, with the expectation that after waiting for and excessive amount of time on their food that people will pay in cash after expecting to use the card.
Of course Burger King will ultimately make more money this way instead of customers cancelling their orders when realizing the wait is going to be an extra 30 minutes while the employees stand there and reswipe each card acting like they dont know what's going on...when they've known it for 18 hours!

[censored] You've lost my future business

Received a gift card/certificate in the amount of $10 via my email. Burger King refuses to take paper gift cards.
My crown Card number is [protected]. What am I suppose to do now? They said they only take a regular gift card. I have tried a few restaurants and they all say the same thing. I don't like the attitude and poor service I am getting . Always have preferred Burger King over all the other fast food chains. I am seriously considering changing my choice. Robert Hill

Ticket # 30798
order 521
I said plain on 2 and they still put everything on it, and when I came back I asked for fresh fries to go with burgers and they looked at me like something was wrong after I had to drive 15 mins to come back. If they could just greet the customers and not look sad all the time people would appreciate them even if order is incorrect.