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Burger King
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1.2 4599 Reviews

Burger King Complaints Summary

230 Resolved
4352 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4599

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J
5:45 pm EST

Burger King Food missing, rude service, and survey code on receipt missing

My name is Josiah Woods I was visiting Momence Burger King store number 07722 about a week back and got home only to discover my Hershey Sunday pie was missing, when I called it in the young lady I spoke to was very apologetic and she said I am sorry we are looking at your pie right here, he forgot to put it in the bag. She said I will make a note and you can get it when you com back. Took down my name and we got off the phone. When I returned to get it I order more food and told the cashier about my unfortunate event last time and asked for my pie. She got her manager and she very rudely came to the window, flat out refused and said she heard of no such thing and that's not the way she operates handed me my food herself and without saying anything else turned and walked away. I drove off in disbelief and decided to complain using survey, only to discover I was not given a receipt. I went back and requested my receipt they looked up my order and handed me my receipt only to discover it had no survey code on it. This took place on 11/30/2020 at approx. 1:52 pm my order number was 314 and my receipt does not have a host name on it.
if you want to reach me for further questioning I can be reached at [protected]. this is the last time I am setting myself up for disappointment at this location, I will not be back

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C
7:58 pm EST

Burger King Customer service - rude ... Her name is April

Dec 1, 2020 5:37 pm, T= 10L I=5 C=25608 TN 936-327-3081
Burger King #3655 Livingston, Tx Drive thru Order 91
Lady that took my order and was rude is April.
I was ordering the 2 for $5.00. I ordered a whopper with only mustard, lettuce and heavy pickle, and a chicken sandwich. I said I wanted another 2 for $5.00 and she cut me off and said ok you want mustard and lettuce only? I said and pickles. She sounded irritated and I said I also want another 2 for $5.00. when I began again, she you want it the same way in the irritated voice? I asked her if there was a problem and she said what do you mean? I told her she sounded irritated. She said "Well its just we are short handed" I said"well, that isn't my fault I am just trying to place an order" She then said, "I don't have to explain myself to you" I said ok, forget the 2nd 2 for $5.00, Just give us 4 of the chicken nuggets.
I am not sure why people like this are allowed to be so rude to your customers. When another girl came to the window, I asked who took my order, she turned around to see where the lady was and whispered.. April.
It was obvious she did not want April to hear her. I was really disappointed to have to deal with someone like that and to see the other employee's reaction made me feel sorry for her. Please address this person. I hope she doesn't treat everyone like this tonight... I look forward to a response.
Thank you Connie
[protected]@att.net

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K
10:51 am EST

Burger King Customer service, food and attitudes

Went to the drive thru on way home from a long day at the Hospital( were I work). Got to the speaker and the girl says you know what you want. Not welcome to Burger King or let me know when you are ready. I gave her my order 2$5 Whoppers (1) without Tom and Onion and the other one like it comes. Please add cheese to both and 2 Lg. Onion Rings. Then she said laughing can I have the order again. I gave it again and she still had to ask twice about the no Toms and Onions. Finally moved up to window. NOW mind you I am the ONLY one in drive thru and NO ONE in dining area. Got to window NEVER once spoke to me when she reached for me card NOR when we food was almost throw out window. Both sandwiches were missing the cheese and the one with NO toms and Onions had onions and NO mayo. Burgers were near bout cold and half wrapped when I pulled one out the bag it fell to pcs. The Onions rings were warmed over and so hard we couldn't eat them. At $3.49 ea, we shouldn't have had this kind of rings. FYI: NO ONE was wearing mask and the girl giving( or throwing) food at the window had about 2" nails and they were dirty. I have worked in food services before and I know this is forbidden. I will NEVER go back in the Burger King and probably none anymore. This one really done it for this family.

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W
9:25 pm EST

Burger King Wrong order!

I usually treat my grandson to Burger king on Wednesdays because he gets out of school early. On a recent Wednesday I went to burger king and ordered a chicken fries meal and some other things for dinner. When I got home I had 2 orders of French fries and no orders of chicken fries. I immediately called the store and told them what it happened. Because I could not return the same day they said they would put my name on the receipt and put it next to the register for when I did return. I returned in a few Days to pick up the chicken fries and to order some other meals. I was told that there was no receipt by the register and that they could not help me on with the chicken fries. I do not appreciate having to pay for Chicken fries and end up with French fries. My Wednesday trips to burger king are probably over and probably over for all the people that I will tell about this ordeal about a small order of chicken fries.

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C
4:43 pm EST

Burger King Product

I just went to the drive thru in douglastown n.b and I ordered a number 14 with a poutine and a soft drink, and I got a quarter pounder instead of a fish this is the second time this happens to me the first time I let it go but it happened again today, so I'm sending a complaint I'm not looking for a free meal or anything but maybe the order taker should repeat the order cause it dont come up on the screen, I ate it cause I was hungry but i didn't enjoy it and I wasn't gonna go back in the lineup for drive thru cause dine in is not open not impress and burger king is my favorite fast food.

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U
7:53 am EST

Burger King Google number

I have called twice and will be calling Corporate again today with this issue. I have visited the store and spoke with the manager also. I have also sent edits to Google. Unfortunately no resolution and it is very disappointing. The Google number for the store that is located in Winnsboro SC has had my father's number listed. He has been getting calls that have become harrasing and disrespectful. My father is chronically ill and is unable to not have access to taking his phone off of the line. Please resolve this issue immediately. It has been almost 3 weeks and becoming a legal problem. The number for the branch is [protected].

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N
9:07 pm EST

Burger King Services - manager rude/racist - did not receive refund for items not received

I paid for a order on the Burger King App. My youngest is a vegan so the impossible whopper was something she would eat. I went to pick the order up and the manager started complaining saying they don't really do online orders and a shake that was one of items order could not be made. I said it was ok to take the shake off the order but she said I will have to contact whoever I made the order from because the burger king app has nothing to do with burger king. Long story short I pull up to the drive through window the manger is goofing around with the employees in the back. At the end of the day her last words to me was she was not giving me my order and was calling the cops on me. I have a video so everyone can judge for themselves how I was treated. The lady was extremely racist by calling the cops even when the items are prepaid for. If any other good black or good white people are reading this don't give this location your money. P.S. All of this was from me ordering food for my youngest daughter she never got her oriel shake I paid for. I received some items while I was waiting on police at window but never received a refund for shake or large fries.

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T
4:29 pm EST

Burger King Coupon use

My husband and I drove true the Burgerking in Jonesboro, AR 11/22/20 at about 2:00 pm we were both going to use a coupon, him for the $3 double whopper and me for the $3 chicken fries and large fries when we get to the window to pay the girl she said sorry but it is one coupon per order so we said can we change it to 2 orders and she was like oh okay, then about that time a manager walked up and said no it is one coupon per car! I have to say this really pissed me off so I said nevermind just keep it and the manager said okay and we left! That is not what your coupon says it says one per person! If this is how you do business we will not be back.
[protected]@yahoo.com

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K
7:12 am EST

Burger King Service and food

On 11/21/2020 I went to the Burger King on 441/27 in Lady Lake, FL, this turned out to be a very big mistake.

After waiting in the drive thru for 45 minutes, thank god I was not in a hurry and should have done what others had done and left, I had to let them know inside that I was still waiting to place my order.

Then when I finally made it to the window, they were quick at getting my money, I had to wait another 10 minutes. The food was the worst I have ever received from any drive thru, the soda was the wrong kind, the burger was cold and if I had to guess was a few hours old, just terrible, and the fries had to have been at least 24 hours old, they were hard cold and impossible to eat.

Needless to say I will never return to that Burger King again, I also know that this is a franchise and hope you will forward this to the owner so they know what is going on at their establishment.

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K
6:15 am EST

Burger King Sneezing in hands no gloves no wash hands

The person getting food for my toddler sneezed in his Hands then put his fingers strait to his fry bag so mad I'm about to hold a sign out side then I explaining a manager the next day and they hung up on me I left with out the food and I have witnesses

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A
7:26 pm EST

Burger King Overcharge and no refund.

This is regarding the Burger King at 7703 Broad River Rd, Irmo, SC 29063.

It is just off the I-26 and next to Pittstop.

I drove up and ordered 4 Whoppers. I was very clear about this and drive thru employee repeated 4 Whoppers.

I drove up to the pay window and the same person said the charge was $24!
I told him I thought Whoppers were 2 for $5. He said hold on and closed the window. Then he told me to park in the parking lot, where I waited for a good 10 mins.

I then went inside and said I would like my $25 back. All the people in there said I ordered 4 double whoppers and refused to return my money.

When I got back home I discovered they had given me 4 WHOPPERS for which I had paid $25!

I am an Attorney and I will carry this up thru the corporate chain of command as well as filing complaints with the appropriate city, county, state and federal agencies.

Archie Ackerman, Atty.
Irmo, SC

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A
4:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Burger King Our breakfast

We went to burger king for breakfast deming new mexico on
November 18 2020 we ordered 2 number 3 the coffee was warm the hashbrowns were cold the sandwich was luke warm at best plus we got charged $19.25 dollars for a meal was not worth the money so we will never go here again and we liked there breakfast and there whoppers my email is [protected]@yahoo.com if you want to reply Thank you

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D
3:26 pm EST

Burger King Exorbitant waiting time at drive-thru

Today, I went to this burger king drive-thru to order some food. There were only two cars at this drive-thru and one of those had just driven up. The one car that was at the intercom had been there god only knows how long. It was there for at least ten minutes after I got in line and still these order-takers had not taken their order. I saw that this was taking too damn long and left without placing an order. This is ridiculous! They need to get the "molasses" out of their [censored] at this burger king. Whatever happened to the idea of "fast-food"? I am appalled and will not be going back to this lousy burger king!

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S
9:42 am EST

Burger King Service

Hello,
I am writing to you today regarding the burger king located at 2550 welsh rd philadelphia, pa 19152. Since the re-opening after the fire service is awful. No matter if you go in to order or go thru drive thru. The wait time in drive thru yesterday was over 20 minutes with only 4 cars ahead of me. Upon approaching the window employees are just standing around chatting. At different times I have been there some of the employees have an attitude.

I have lived in this area for a long time and it never used to be this way. It is has come to the point I will drive out of my way and get faster service.

I don't mean to be a downer and there may be another side to the story but it has happened multiple times.

Thank you
Sandra Bittle
[protected]@gmail.com

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G
1:20 pm EST

Burger King Online offers

Nov 15/2020, used the online offers area for deals via my computer, have done this in the past at the same store with no problems, you have 15 mins to give the cashier the code provided, so today went and tried to give the code to the cashier she had no idea what I was talking about so she got the manager guy who said no that's not how it works you need to get the code on your cell phone and bring your cell phone and show us the coupon on your phone, I said no, it was not even done on my phone but on my computer and that I had done this just a week ago twice with no issues, you give the cashier the code and she enters it in the register and it comes up, he still refused and said no that's not how it works you need to bring your cell phone in, so I did not get what I wanted and left without purchasing anything. Disgusting when a manger does not even know burger kings own policies. Thanks for wasting my time.

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S
11:51 am EST

Burger King Drive through worker

Woman at the drive through was cussing and didn't take my order. I was waiting in drive through for 15 minutes or more. When I got to the window she didn't open up the window. She was playing and laughing with her co worker. It took her several minutes to open up the window. When she did she kept asking what was my order and started cussing. She blamed me for not taking my order and told me to pull up. I asked her how long is going to take and she wouldn't answer me.

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R
2:49 pm EST

Burger King Product & service

Hello my name is Roger Jones and I go to Burger King often. When I order I always order a large onion ring well done, I always ask them nicely to keep them down a little longer because I like them crunchy. They never get it right on the first try then I send them back and I get attitude. There not cheap and if I'm paying I should get it my way. Unhappy customer.

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J
4:18 pm EST

Burger King Employee or customer service

Order number 58. Burger king #12916 I arrived at the drive thru at 1:28pm on nov 12th there was only 2 cars ahead of me and there was nothing in front of them. It was taking forever for them to take the ladies order 2 cars in front of me but it was a beautiful day 69 degree and my windows were down. Took about 8 minutes just to take her order in looked down and it was 1:36pm I just thought they just got a little behind or they are training somebody no biggy. The next car pulls up and it take another 7 minutes to take their order I know because cars were not behind me and they aren't a patient as I am, they finally places their order I say they must be short handed. I get through the drive thru I wait I wait horn goes off I put up hands sayings it's not me. Now there is quite a line behind me. About 4 minutes go by burger king guy sorry for thew wait it will be one minute I place order drive through I turn to drive up and a smell I cant describe hits me right in the mouth, I thought their sewer was backed up, no not sewer it's smelt worse than sewer I rolled up all me windows and it doesn't help. They were sucking the grease out and it smelled terrible and it was taking forever and it was right there at the drive through window, I lost I appetite right there. 1 car waiting for food. They give him the wrong order he sends it back they send out another bag he leaves. The smell is well describable. I give them my credit card and my veterans tax exempt I don't know what they said because the grease truck was so loud and stunk, you shouldn't ever empty them during working hours. I mean stunk I am in line waiting and smelling waiting and smelling I get my food and still waiting for them to give my tax exempt back. I see 5 employees in there just shutting the bull. I didn't see any customers inside maybe the inside isn't even open yet because covid you know the disease that is 99.8% survivable that the entire world has shut down over. I finally get my card back and asked for a receipt because there wasn't one in the bag. The time on the receipt 1:55pm. 27 minutes in the fast food line nobody inside and only two cars in front of me and you were not even short handed. Why did I wait 27 minutes and have to endure the stink of the grease truck. Why did I spend 15 minutes describing what I went through, just so you can improve your process. Fix what is broken and stop treating customers like this.

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DonaldTrumph
HINCKLEY, US
Nov 16, 2020 11:30 am EST

yes, I worked at a bk and gawd, that smell is terrible!

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S
10:12 pm EST

Burger King Not being open at 9:20 pm, when sign on door open hours said closed at 10:00

Droved into Attica NY 14011 store to drive through at 9:20 PM to have speaker say store was closed at this time. I got out of car and went to front door to read store hours sign said open till 10:00 PM. this is the third time this has happen to me. The first time I was there 15 minutes before closing and the 2nd. time I was there 1/2 hour before closing. Now this time 40 minutes before closing. What a way to run a business My name is Stephen Lane my email is [protected]@yahoo.com store is at Prospect Street, Attica NY 14011 Date 11/10/2020 9:20 PM

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T
9:32 pm EST

Burger King Fries

Date: 11/8/20
client Number: BK03011
Burger king address: 2001 Busse Highway

This burger king is the only one I can go to on lunch because it's the closest to my work, I only have half hour lunch. Needless to say I have been there several times and everytime my food gets to me seconds after I order it. The problem is several times my fries have been cold and upon further examination it looks like they are using old grease, I am a burger king fan have always been since I was a teen, if you had burger king or mcdonalds on the same street my number one go to would be burger king - why because of the grilled meats and the fries, your fries are the best hands down so when I go to this particular burger king it disappoints me to no end to get cold nasty looking fries, I have never gone to a burger king that always, yes always gives me cold nasty fries as these guys do, you guys really need to inspect the oil at this place I guarantee you it's freaking old. Apart from this locations burger king I also have one in schaumburg that I normally frequent since its by my house there I get my wonderful fresh grease excellent tasting fries, please help the other burger king is the only one by my work and I love burger king fries.

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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