I have been a BK fan all my life, but tonight, 12/13/18, is the last time I will ever set foot in a BK store. Tonight, after not having eaten all day, I stopped at the BK in Saluda, SC. I placed my order for a whopper meal with heavy ketchup and onions at 5:26 pm. There was one customer waiting to get his meal. After I ordered three more people placed orders. My order was #52, the first meal out was #55, the next meat out was #53 and #54. After waiting for twenty minutes, my order was handed to me. I sat down at a table to open the most pathetic burger I have ever laid my eyes on. Not only did it not have extra ketchup or onions, it did not have any onions at all. I took the meal back and asked the young lady why I had waited for twenty minutes to get what I was showing her. After I asked, she turned away from me without saying anything and started doing something else. I asked her if I could speak with the manager, who was standing right there. I told the manager the above including the young lady turning without saying anything. I showed her my receipt and asked her if she saw any onions on the burger I had. Her reply to me was, the guy fixing the burgers is new and I will talk with the young lady.
I am not a complainer, and I know BK will not miss my business. In fact I know that I will be the loser again, because I love the whopper sandwich. However, I wanted you to know, that I teach classes all over the state of SC, One of the classes that I teach is a customer service class. This experience will now be the example that I use as my worst customer service experience. I do not know what has happened to BK. I know when I talked with my sister about this incident, she relayed to me several things that she has heard from her friends about BK in the last couple of weeks. It is a shame that your company has fallen to this.