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Burger and french fry
I ordered food 3 whoppers and 3 cheese burger I requested everything plain with cheese and got everything on it and I live about 30 minutes away from the restaurant I also recieved a pack of french fries and there was fry with green stuff on it never have I experienced that.
Employees
On 12/27/2020 around 515PM hrs I observed two persons updating the marquee in the drive thru, one without a mask and one partially on and these two persons was 1-2 feet apart and next to vehicles in the drive thru. During this covid time where the customer service and safety. I did asked for the manager at the speaker in the drive but after a paused the female person stated she was the manager the GM is outside, I told her the issued and ask her name she said she will address the issued but refused to give name. I have trouble before with customer service now customer safety which I will not returned after this.
Drive-thru service
Apparently the BK crew has found a way to manipulate the system by asking drive-thru customers to stop before reaching window so you will not "be added to their timer", until your food is ready. Yes, the black male employee actually told me this when I asked why I had to stop & wait! Sad! Really sad!
Desired outcome: Just to inform owner
Restaurant management
Ok, so my sister works at Walmart...and told me they had to go 'cash only ' all day today because of AT&Ts issues after the damage the HQ suffered.
I pulled into Burger King in Loudon Tn tonight and the line was moving extremely slowly. I finally get up to the window and hand over my card and the employee makes an exaggerated show of swiping it like ten times and then informs me that it won't work because of the ATT&T issue in Nashville. I have been waiting 45 minutes...so I pay cash to get my food and be on my way.
My problem is. ..that I then realize they are intentionally NOT informing customers at the drive thru speaker that their card reader is not working, with the expectation that after waiting for and excessive amount of time on their food that people will pay in cash after expecting to use the card.
Of course Burger King will ultimately make more money this way instead of customers cancelling their orders when realizing the wait is going to be an extra 30 minutes while the employees stand there and reswipe each card acting like they dont know what's going on...when they've known it for 18 hours!
[censored] You've lost my future business
Product
Went to the Burger King on Hespeler Rd Cambridge now my complaint is everytime I go there no matter time of or night my food is always cold we were there tonight dec 23 2020 730pm busy in drive thru went to the window and payed got my food left drive window and sat right there in the parking lot to eat... One whopper with cheese no pickle no onion 2 plain...
Read full review of Burger KingFood
Beaver Dam wi 53916 Every time we go to Burger King our order is always wrong. No sauce for our nuggets, whopper with no ketchup hardly any mayo, apple pie literally frozen. No spare ketchup when we ask for it. Bacon cheeseburger with a piece of bacon the size of a pea. The online app never connects to restaurant. Soda always taste absolutely terrible. The list goes on
Read full review of Burger KingPaper gift card.
Received a gift card/certificate in the amount of $10 via my email. Burger King refuses to take paper gift cards.
My crown Card number is [protected]. What am I suppose to do now? They said they only take a regular gift card. I have tried a few restaurants and they all say the same thing. I don't like the attitude and poor service I am getting . Always have preferred Burger King over all the other fast food chains. I am seriously considering changing my choice. Robert Hill
Food / lobby / bathrooms / service
The Burger King on exit 84b in Murfreesboro Tn. Their address is 1533 Joe B Jackson pkwy in Murfreesboro TN. This restaurant never makes coffee for their customers. They always say the coffee machine is broken. Their lobby is never cleaned neither are their bathrooms. There are cobwebs in the windows. The windows, tables, and floors are dirty. Their frozen coke machines are always out of order as well.
Read full review of Burger KingBad service and wrong order
Ticket # 30798
order 521
I said plain on 2 and they still put everything on it, and when I came back I asked for fresh fries to go with burgers and they looked at me like something was wrong after I had to drive 15 mins to come back. If they could just greet the customers and not look sad all the time people would appreciate them even if order is incorrect.
Customer service and refund
On 12/16/2020 I ordered some items from the Burger King app. I placed 2 orders. I went to the location In Charleston, SC 4709 Dorchester Rd. I waited in the drive thru for about 15 minutes and when I got to the speaker told them I ordered using the app and gave my name and order number. I was told my order was not there. I asked them to be sure because I...
Read full review of Burger King and 1 commentFood quality
I went thru the drive thru and ordered a whopper jr combo. I paid my order and drove home, went inside and opened my food and it was someone else's order! I had to drive back up and show them. They gave me my food that has to have been the burger I order 25 minutes earlier as it was cold, dry and the bread and fries were hard! I work hard for my money and I...
Read full review of Burger KingWhopper sandwich
The Whopper Burger that you buy at the local BK shop is far different from the one you advertise in your ad's.
The product sold does not represent the quality product you show.
I am providing pictures to show what I got vs what you say I should get.
It is very disappointing
Your comments would be appreciated.
Thanks
Bob Strickland
[protected]@hotmail.com
General manager
Upon entering this store for my lunch break today, I noticed one employee trying to bag orders and work the front counter by herself, but I also witnessed the general manager being totally rude and disrespectful to the front counter employee. I don't know what was going on, but I do know it couldn't have been serious enough to be ridiculing the employee in...
Read full review of Burger KingWait for my order. I will never ever eat at burger king again. From now on mcdonalds
Service was unacceptable wait time for drive thru 15 min. Then 10 min. To window as soon as I pulled up to the window the girl with the orange dreadlocks walked away to work the front counter all the while watching me sit and wait for my order. This is not the only place in my town to get fast food. I will never set foot at this burger chain again.
Read full review of Burger KingPoor service, long wait time
On Dec 1, I arrived at a Burger King in Stevens Point WI store 26758 around 4:17pm . there was only 1 car ahead of me in driver through. I waited to be acknowledged and it was a bit. After the 4th acknowledgment of "we will be right with you" I started to watch the clock. I finally placed my order for 4 whoppers, just 4 whoppers with NO special order. I...
Read full review of Burger KingCustomer service
Good evening, it all began when I pulled up to the drive thru tonight to place my order. I was told to hold and when I was finally able to order I was met with a young lady who seemed to be in a bad mood. Once I pulled up to the drive through window after paying I noticed one of the employees immediately threw my receipt away and did not bother to ask if I...
Read full review of Burger KingSandwich
Was made wrong when I told them them the cheeseburger was supposed to be cheese only they said they are I had to literally open the sandwich and prove to them they wasn't and my whopper had very little on it 1 outer ring of onion 1 pickle a quarter size of lettuce
Read full review of Burger KingFood not edible.
I received cold, (wrinkled) old fries that were overcooked. The edges of my junior whopper were hard - like it had been sitting too long. I had to leave the drive-thru and go into the restaurant (twice) for incorrect order. They were out of onion rings. Did not get any napkins or straws. I spent thirty dollars and feel I was ripped off. Service and food were awful.
This new burger king store should never been opened... Truly terrible service bell rd and 51st ave glendale az
I had the unfortunate experience of wanting a sausage biscuit for breakfast yesterday. After waiting in the drive thru for 13 minutes to just place my order, I was told they didn't have any sausage biscuits even thought it was only 10:15 am. Their drive thru speaker system was a joke I could not even understand wtf the server was saying. After another 15...
Read full review of Burger KingIncorrect change
I ordered 3 whoppers no/cheese and a small fry. Your sign showed the bill to be $11.11. I pulled up to the window and gave the girl a $20 dollar bill a dime and a penny. she put the money in the change drawer and walked away to bag our food, and, another girl walked to the the register to give me the change. The bag and change were handed to me at the same time. I handed the bag and change to my wife and pulled away. My wife said "that's not right" She only gave you $7.00 change. There was no receipt in the bag. I have had a knee replacement so my wife said she would go inside to find out what happened to my change. The girl told her our bill was $13.28. we know it was not but we didn't get a receipt. My wife managed a fast food res. many years ago and thinks that money could be pocketed. I think you have thieves working for you and your thieves have my $2.00. The Burger King is at st. rd 135 & Stop 11 road, Indianapolis, In. my wife said she would not go back there again, but, I do like whoppers. It's too bad.
Bruh over $2.00... And no one makes a whopper like a thief.
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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.
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4601 Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Your Kiosk ordering and receipts was posted on Apr 12, 2024. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4601 reviews. Burger King has resolved 230 complaints.
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Burger King contacts
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Burger King phone numbers+1 (866) 394-2493+1 (866) 394-2493Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 3 3 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click up if you have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 18 18 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone numberUnited StatesMore phone numbers+1 (844) 576-0546+1 (844) 576-0546Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 2 2 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click up if you have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 2 2 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone numberCanada
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Burger King emailsmedia@rbi.com100%Confidence score: 100%Support
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Burger King headquarters5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
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