Manager service and incorrect change being lied to and accused of lying
I just went to my local burger king on 45 north by tidwell in Houston Texas and ordered 2 plain original chicken sandwiches and 2 large fries and didn't get a total from the person who I gave my order to, just a mention about pulling forward to 2nd window. I gave the so-called acting manager some Hispanic looking guy in a black shirt a $20 bill and he gave...
Read full complaintBacon king burgers complaint
I am writing in regards to my order on Jan 22 2021 at 5:42 pm. I ordered 4 bacon king Burgers. I was shocked by the total and almost canceled my order because of the total of $31.42. But because having already decided with my family on those for dinner I got them we were looking forward to trying them after seeing the commercials. The burgers I received...
Food, service, staff
Went to the Burger King on National Road West in Richmond Indiana. Was pulled forward for 6 sandwiches and fries which would be okay if we didn't wait almost 30 minutes to be told they was waiting on fries. All of our fries was almost cold not fresh at all! My chicken sandwich was not only cold but tasted like it had sat there all day! Very poor service!...
Read full complaintBuns too thin and fall apart and u hav a big mess.
Buns too thin. Fall apart and make a mess on hands.
Desired outcome: Thicker buns
Survey Restrictions
The customer is only allowed to complete a survey 1 X every two weeks. I eat there everyday. The completion of the survey allows a free prize. The competition allows a survey to be completed with each purchase. If BK would do this it would increase the volume of business.
Desired outcome: Allow the survey for every purchase
Shake machine is down
Hello. My name is Amy Savino. I love Burger King. I have gone to the same one since it was built. We go there every few weeks. The last few years it has been a lot less. Every time we go in the shake machine is down. If you go in before 5pm you might get a shake, after that you won't. This evening 1/21/2021 I had a late evening and decided to stop in for...
Read full complaintGift card
Burger king on 441 Eustis, FL would not take gift card. I gave them one with a couple bucks on it and it went through. I have another Burger King card and their machine wouldn't take it and they made no attempt to run it manually. It is a happy eats card and it has Burger King logo on it. At least they got my two bucks off old gift card greedy bunch. I bet they got some food themselves with their company discount
Read full complaintCash
Around 2:20 yesterday, January 20, 2021, through the drive through, I ordered for my grandson, bill was $5.64.. I gave cashier $20.64, which I saw her key in and place in drawer. I looked away and she handed me my receipt, which I put in the open section of my car console. She then handed me his drink, straw and then bag of food. I am a frequent customer of...
Read full complaintThe manger smoking weed outside the restaurant with a 16 year old boy
I came to burger. Last night the manger was outside smoking drugs with a minor I know he was a minor because he is my friends kid this is not the first time I came there and they were outside around the car smoking. This has got to stop or the next time I will give the cops there. I came to order and it took me 3 mins to get my food after she decided to come in side
Read full complaintWait time
I was in you Clovis location on Herndon and Clovis Ave in Clovis CA and it took me over an hour as I'm still waiting for me food. I got in line at 6:17pm with 6 cars in front of me and did not leave until 7:34pm. An average wait time of over 20 minutes a car. Don't you have some standards of a cars wait time as a company? I believe it's called fast food for a reason it's suppose to be fast! If this was the only time this has happened I would not say anything but this happens every time I got to you stores in my area. I would like a call to at [protected] about this or I will never ever spend one more dime at your stores...
Desired outcome: Fix your fast food wait times or hire more employees to fix them
Service
Only 5 cars in line. And it took 40 minutes to get to the window and watched 4 employees standing around. While I waited another 10 minutes to get my money and then I get my food its freaking ice-cold and then had to wait another 5 minutes for a Sundae. I worked fast-food this would get you fired and in a hurry. This is not the first time they are just getting a lot worse.
Read full complaintService
I wanted to share our experience that we had this evening after visiting the drive through of one your Burger King, we placed our order and the person taking the order was very friendly and when we got to the window we decided before she ran our debit card to add an order of onion rings to our order and the drive through person stated that we could not add...
Read full complaint4 sausage egg cheese crossaints
i called and talked to someone on 1-3-2021 and was told i would get a 20 dollar gift card sent to my e-mail and i have yet to recieve it. i have never had a problem with any of your restauraunts and am a little disappointed in the customer service . i hope this is some kind of mistake and if it is i am sure it will get resolved. again i love your food and would hate for this to make me choose a different fast food service.
Desired outcome: get my gift card
Customer service/bacon king
16Jan2021 - order 88 drive through order Bacon King with no mayo, no ketchup, no sauce. Problem - extra mayo, extra ketchup. Called complained and was instructed to come in to return sandwich. Drove to the restaurant and returned my meal. Representative tried to convince me it was my fault. Receipt says other wise.
Read full complaintMy receipt
The receipt which I received is unreadable and therefore I can't submit the numbers needed for me to receive a free Whopper.
I also wanted to let you know that the Impossible Burger is much better than the former Veggie Burger which your restaurant used to make. Please contact me at [protected]@yahoo.com
Thank you, Leisa Hudson Hamill
Desired outcome: ??
gift card
Hi, I am really upset with your gift card. I feel stupid giving a gift to my grandson and he calls me tells me that the gift card does not work!
I have the receipt and I really wish I would talk to you in person because it is unacceptable, I will never buy your gift card again but I want to know why it is not working? Please call me or let me know how I can check the balance of my and correct this situation.
App
I ordered and purchased 2 OCS and 2 fries using the BK app and paid by Apple Wallet. Drove to the drive thru only to be told the store in Chappell Hill, TX (#16167) does not accept the BK App. They would not give me my refund nor did they give me my food. I left without no food and my $5.33 taken. If this is not corrected and I am not compensated and...
Read full complaintwhopper order at BK in grand rapids minnesota
we waited for a while, and asked to pull ahead, so the wait was longer then i would think for 4 whoppers when they are on sale and it was nearing lunch. i asked for cheese on 2 of the whoppers and didnt get them on any of them at all, and i diid not wish to sit in drive thru again and wait again jsut to tell them that and we live out of town so not worth the drive back in. they werent really freindly acting either, so i didnt want to deal with them again all for the cheese on the whoppers htat were missing it, and it costs a little chunk of money for the cheese that wasnt on it. they were piled with more onion then i have ever seen on a burger, it was over powering and not good.
Desired outcome: for the store to take note and be more careful, maybe a couple free whoppers to make up for the ones that were not made to the standard that i ordered
my number is [protected]
Service
I went to Burger King number 25185 just now. I ordered my food at 11:54. I went up to the counter about 10 after 12, still no food, and no one would look at me. Finally, got a lady and she just started looking in bags and walked away. Finally, got a manager, he got most of my food together by about 12:15... But missing mozz sticks. Took what food I had to...
Read full complaintDrive-thru
Hi there! My son and I used your Livingston drive-thru a bit ago and to say I am disappointed in an understatement. I did attempt to call the store, but no one answered and it went to a voicemail that is apparently not set up. Every item was cold... Not even lukewarm, but cold. I looked for a receipt to snap a pic and realized she didn't even provide a...
Read full complaintAbout Burger King
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