Burger King
reviews and complaints

I was in the Wellington, Ohio Burger King today, June26 at about 11:45 (time is a guess as I was NOT offered nor was I given a receipt). Order was totally wrong. No ketchup was requested on the whopper Jr, it came with what appeared to be EXTRA ketchup. I asked for extra pickles, and I guess 3 are considered "extra", I requested a couple ketchup packets and was given 13, 11 of which went in the trash, with the whole order. I requested onion rings and was given french fries.

This is not the first time that this particular Burger King messed up orders, but it is the last time for me. By the time I started eating the food I was too far away (and at work) to do anything about it.

I realize that nobody is perfect but for an order to be messed up this bad, is wrong. Also they NEED TO repair or have a screen that shows your orders ar they are placed.

I had visited the BK in Alsip some time back I looked in the kitchen and observed a Cook with no hair restraint, I said something to a worker and they told the employee put a hat on, well I visited the same BK again and AGAIN the same cook had no hair restraint on, I said something again and this time I was given a excuse as to they hired new people BS this is the same cook from a month ago, Tall Black man Hair in braids Hanging each braid about 4 inches long, I have posted my comments in a neighborhood forum and have mad a complaint to the Alsip village Health Dept also, as it seemed to me that BK does not feel it has to follow laws

Store number5982

The Menu on top of the board pissed me off!

I ordered yesterday, June 21, 2023 with OR # UO48302 at Rufino - Leviste St. Branch.

1. Sandwich meal with coffee and coffee is not available in the morning! Changed to juice.

2.  I was asked to pay 171.00 instead of the 150.00 stated on the board (new menu).

3. Staff, including the manager, were surprised by looking at the menu, which means they aren't aware of what's posted!

4. Insist to pay 171 because it's the real price. And said that the updated rate is on the side wall. Wow! A small posting on the side, which most customers would not mind since it looks old, and the mere fact that you have a new menu board that offers coffee made us excited to buy, yet you failed to satisfy us.

5. Worst?! The cashier just gave the table number and change casually and seems irritated!  no apology until I claimed my order beside the manager!

You guys must put that small price in front of your customer, and you must know what you are offering — don't look surprised! It's your product offer!

Remember you are working in a customer service - if you dont know what it means - leave!

I went to our local Burgerking in Parker AZ at 9:00 PM. I wanted to order 2 of the 2 for $5 meals I had heard about on TV. The person taking my order after waiting 5 mins ( because only 2 people were working on a Sat Night ) said they didn't have the dbl kids burgers. OK I will take 2 Whoopers I said and frys. I saw a sign for Frezzey drinks Cheey and lime. The guy taking my order said

" The frezzy Machine is broke down ". I was going to order lg drinks when a costomer came up and told him there is NO ICE at the soda station. I than said

THATS ALL SIR JUST THE BURGERS AND FRYS.

My order seemed to take Forever (with only 2 employees I can see why).

When I order was done the guy put the bag on the counter and walked away.

I had to ask him "Hay is This order number 93 ", He just said Yah and walked away.

I don't like to complane but this is not the first time I have writen to [censored] about the service at THIS BURGERKING in Parker AZ. Manager needs to be ON HIS CREW MORE and watch over it alot more and better.

Thank You

On sat June 17th at 930am i order food thru drive thru, i ordered 2 sausage double croissants with out egg and French toast sticks. we i got to the window the price was not right i asked her to read back my order. she said 2 sausage croissants no egg and French toast sticks, we said that we order double but not wanting to wait we took what she rang us up for. first while I am driving I grab my croissant and it had egg but no cheese on both and the French toast sticks where old and greasy. Sadly my experience with this burger king was not pleasant and I was not given a receipt. The location was 1300 E Pkwy Roseville ca 95661. I called but no one answered.

[protected]@yahoo.com

So to go along with all the terrible things that has gone wrong in 2020, I was robbed by Burger King. After numerous calls to this companies customer service team (8 or more), my issue have still mot been satisfied. Dec 17 2020 my money was taken for services (food) never rendered. So, on the 19th I called and I was told my money she be returned in the next 3-7 business days. Now it is the 31st of January which is roughly 5 times the amount of days required to reverse a transaction. After to speaking to numerous customer service representatives and supervisors I have still not received the $35 I need. In the times of past c and lack of money, The King has seen it fit to further push my financial status into peril. This is evident by the way my situation has been handled. So now I am here to give a warning to anyone who loves Burger King the way I once did. BURGER KING DOES NOT CARE FOR ITS CUSTOMERS. I urge you to take heed to my warnings as I have been sent in a merrygoround of lies. I have been hung up on. I have been deceived. I have been robbed. I have been told stories of escalating my case, only to be lip serviced, with no happy ending...THE KING? THE ! Don’t be they’re next victim!

Consistently getting incomplete or no order at all and the customer service from BK is atrocious at best.

Regularly get incomplete orders and the only resolution offered is a partial refund. Which is absurd, every legitimate delivery service redelivers the missing items. That’s the problem Bk uses the crap Door Dash which like it’s compatriots Grub Hub and Uber Eats is an illegally operating predatory corporation that violates labor laws and robs both restaurants and customers using excessive fees on both as well as overcharging, but I degrees.

Last two times got only drinks and some of the sides. This last time was give someone else’s sides which wasn’t even part of the receipt on the bag for a third customer. Meaning 3 people got the wrong items this last time.

Only support is via email and it takes days if not weeks to get responses. This last time couldn’t even reach them via email because their app was malfunctioning. Had to call their 800 number to be told someone will eventually reach out to me via email. Person was very rude and argumentative too, as well as providing zero help at all. I’ve kept saying never again after each delivery debacle but this for real the end. Only pickup going forward, if that.

I was shocked at the lack of the ability to customize your order when ordering breakfast items via delivery. Also, I had ordered two coffees with one being regular and the other being decaf (significant other CANNOT have regular caffeinated coffe), I was further shocked I there was no option to add any creamer/sugar/splenda, just straight up black coffee (McD’s and Wendy’s offers this in their respective apps).

Received my order and to which the two coffees I ordered were not marked on the cups in any way, shape, or form. I know this is error on the employee preparing the order and not the app solely, but there should be a comment section at the very least to further state special instructions for food allergens or the like. So taking caution I tested each coffee to figure out the decaf and thought it was identified.

Nope!...Significant other ended drinking some of the regular caffeinated coffee and that didn’t go over so smooth with the heart rate but she is fine now thankfully. Unless these obvious oversights get resolved, I will skip the blatant hassle and potential danger of using this app until these issues are addressed entirely! I don’t understand, how are these very basic elements absent from your app and as a blatant oversight?!

App in of itself is serviceable. Unfortunately due to the TOTAL disconnect between doordash ( which they use for delivery ) and them, if your driver runs off with your food you are screwed. Happened to me - driver supposedly picked up the order, ran away with the food and then apparently canceled the pick-up. Another driver was assigned to pick up, and was told it had already been picked up. 2nd driver asked if he could “cancel” the pickup, I said that was OK and he proceeded to mark it as “delivered”. Basically, on the wrong day, the entire process is a mess.

BK provide zero guarantees for a pickup service that THEY chose to use ( they have not even responded to a refund request ). The store will claim they have no power to issue refunds, and the app has no live support.

Doordash is a joke as well. Their system should mandate that both the business and the driver have the capability to mark something as picked up. The moment those two do not match should be when their customer service ( if they have any) take action. If that was the case, it would have been flagged immediately the driver attempted to cancel because the restaurant would have already marked it as picked up. If they have this feature already, then it is clearly broken.

I don’t particularly care about the money. But this guarantees I won’t be using this app or door dash in the future.