Latest Reviews and Complaints
Buffalo Wild Wings Complaints Page 9 of 25
server
it was me and my two other friends first time at Buffalo Wild Wings and we were excited. When we sat down our server Brian greeted us with a unhappy tone. He seemed like he didn't want to be there. So we ordered our food and got our drinks. When the food came they forgot my fries so I then had to wait long for them. When they came it tasted stale. Brian...
Read full complaintwings
Gave me undercooked wings tried to call the store never got an answer. Couldn't even eat my food I paid 22$ including tips!!! This is ridiculous and a big waste of my money. I ordered online so I only have a emailed receipt of my order. I don't feel like these people value my service at all and I'm very disappointed will not be going back to this establishment.
Read full complaintservice
On Thursday, the 10th, my friend and I came to the Petaluma BWW for dinner. We are Blazin Rewards members and are frequent fliers at this location. My friend's power was out and she drove from Santa Rosa in order to get a hot meal at your restaurant because she hadn't had much to eat that day. Unfortunately, we were extremely disappointed in the service...
Read full complaintcustomer service
The customer service at this location was horrendous. We were never provided with napkins, we were never checked on to see how our food was. The waitress never came to fill our waters the during the entire meal. The only time we saw our waitress again was when she came to give us the check after we had to ask someone else to find her for us because we had been sitting at the table for over 20 minutes after we finished our meal just waiting for the bill. She had an attitude and was rude toward us. We had asked for "to go" containers for our leftovers which she never brought out to us. I have never had such bad service at any restaurant I had ever been to before.
service
On 10/15/19 at 6:33 PM I sat down at the BWW in Atlanta airport. Waited on by Jasmine! My meal was over I ask Jasmine for change of a $20.00 so I could leave her a cash tip. She gave me a $10.00, $5.00 and five $1.00's. My bill came to $48.11 with tax. Imagine my shock when it processed she decided to give herself extra tip of 10%. $52.67 was the processed amount. I did not leave this amount... since I KINDLY left her more than 20% with a $10.00 CASH tip.
I have called the Atlanta BWW 2 times and spoken to managers (supposedly) and they've both promised to call me back but have received no call.
I expect my total amount credited since it seems to be the practice to allow employees to steal from people!
blazin reward program
I had frequented BWW for several years, and was a loyal member of their rewards program. Over the course of this time, I had worked my rewards account up to 23, 000 points (over $200 in value). And then...one day...my account just vanished. I was unable to log in, and all my points were gone. I attempted to contact BWW on their website and by other means, but no one would respond to me. No explanation...no correspondence...no reply...HORRIBLE. How do you treat long term customers like this?
problem with parking
I am writing in regards to an incident that occured at your restaurant in Fresno. On Saturday, October 12 I drove into your parking lot in my Chevy Suburban with seven cross country athletes in my car. We are from Canyon High School about 250 miles away. We were planning on eating at the Dog House Grill which was across the street. There was no parking and...
Read full complaintbuffalo wings
i placed an order as usually on my traditional buffalo wings with extra sauce.. this restaurant is the closest to my house.. still 20 mins drive.. i didn't think i had the need to check my order.. as soon as i got home.. those wings were dried like super dried.. i went back and told them.. they just throw a bunch of sauce on top of them and gave them back...
service and complaint resolution
I decided to frequent Buffalo Wild Wings because it is a clean corporate environment where families are welcome. I'm a professional who enjoys watching sports and enjoying a meal and drink in the evening. However, the more times I frequented the bar, the more I noticed a pattern of rudeness, poor service and hostility. After being ignored on one occasion I...
Read full complaint and 1 commentsandwich/cleanliness/service
on sunday oct. 5th, went to wild wing to watch ny giant game. was given a booth, and was informed by staff that the mess left on floor by previous customer was to be cleaned up. After two rs. debris was still there. Mt waitress was not very friendly, di not provide flatware, water, or even menu. After 30 min, wait she cam back to ask if I was ready, I gave her my order for chicken sand. and fries. I then asked about drink specials, for the day, she stated there were none, and I'll be back, after 20 min. someone else delivered ny order, sandwich was too salty, bread was too hard, so I removed the crust from chicken and that is the only item I ate. I have been going to this location since it opened last year. Most of the staff are very accomodating, but on this day, I could not wait to get out. I left hungry at half time. Asked to speak to manager on duty, she came out heard me story, thanked me, and I left. This location is busy, buy kitchen needs to let customers apply their own seasonings because whomever is cooking will kill us all with too much salt on everything. I don't even feel I should have paid for what was served to me.
employee
My wife was picking up food and the cashier Emma was being very rude and disrespectful. She over heard her go into the back kitchen and calling her a [censored]. I am not going to tolerate this kind of things towards my family especially my wife. Something needs to be done. Management needs to be trained better in situations like this and to make things right...
Read full complaintservice
I was in BWW Atlantic today. I requested a to go box from Danielle and never received it. When I saw her again and attempted to follow up on my request she was extremely rude in her response. She stated to me that as a manager she had 15 other things to deal with aside me and then told me "good luck with that...," And then went on to say "I went from the...
Read full complaintcleanliness
I was grossed out as I watched a server clean the table across from me with dirty napkins she had picked up off the table to clear it. I did call the manager to let him know what I saw, and asked him his procedure on training his employees. He said its a two step process and maybe I just didn't see her clean the table. NOT. I watched the entire event. Also...
Read full complaintnot the condiments or sauces I wanted to compliment my meal.
I ordered my dinner on a Sunday afternoon and sometime later, I was told they had no honey mustard sauce for the chicken strips and they had no French dressing for the salad. My dinner wasn't nearly as good as I anticipated as I had to take my second choice on the sauce and dressing. I would have made other menu choices had I known in time to do so. MY meal wasn't worth the wait. Janet Page
Read full complainttuesday special pick up order chicken wings
I place an order @ 3:41. The girl said it will be ready in 15min. I got there @ 4:20 my order was not ready or being cook. There was not really anybody there and the rack where they keep pick up orders @ was empty. So I already know something was wrong. The girl that took my order went to the back twice than came back talking about it will take 10 more min...
Read full complaintfood, service, experience
My daughter, her 2 children & I went to Buffalo Wild Wings in Woodbridge VA this past Sunday a little after noon. We decided to go there because we have gone in the past a few times and remember how kid friendly it was, seeing as we now have 2 little ones this is a top priority. We must have arrived at a busy time as we noticed the parking lot full. However...
Read full complaintonline order and pickup
Web Order 9/28/2019 #1020002 8:15 paid for at store 61.95. I place an order online and pick up time was 8:101. I arrived and paid at 8:15 I waited for 30 minutes. We then asked to speak to the manager who stated let me check on it. about 5 minutes later our order came out. The waitress said they gave some of our order to another table and had to remake it...
Read full complaintno one will accept my calls
I called a week in an advance to receive a letter of separation upon the day I was to get it they did not have it for me I live 2 hours away I asked for it to be emailed and was told to call back the next day I have called 8 times and no one will answer the phone called customer service and was transferred 3 times and still nothing. All I need is my form.
house samplers
We ate at Buckhannon WV BDUBS on Sunday September, 29 at around 6pm. My husband and I both ordered house samplers, both with boneless Asian zing. His sampler came with pickles instead of onion rings and honey bbq wing instead of onion rings. My sample had everything correct except raw, cold, onion rings. I was ringing water out of them they were so raw...
Read full complaintstore
Went out to eat for a birthday party of 8. Me and my family was treated unfairly. That restaurant was racist and prejudice. Me and my family was there for over an hour and no one acknowledged us. No one asked if we wanted or needed anything. Three groups came in after us (white) who got served quickly. As a matter of fact the manager was standing in front of us and was playing with the group in front of us but never acknowledged us and again because we were black! All the waitress was rude and would even acknowledge us either.
That was my first time and my last time with they prejudice and racism [censored]! I'm going to report them to the news media as well as the bbb!
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Further more this incident caused me so much stress. I was so angry that what happened that I took my anger out on my mother. I slapped her hard across the face and punched her. Now she is considering pressing charges against me.
What did this just turn into?! My mother passed away of cancer just a few months ago and I would NEVER have taken out my anger on her; especially like that! This is very devastating.
I did not write this! My mother passed away and this comment that someone forged is very upsetting to me.
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