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Buffalo Wild Wings
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1.4 15 Reviews 481 Complaints
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Buffalo Wild Wings Complaints 481

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5:27 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Buffalo Wild Wings poor customer service

Buffalo wild wings in Rancho Cucamonga Ca has lost a loyal customer who will never return because of their barbaric customer service. My server Abraham did not bring out appetizer as ordered, it was sent back and I waited for 20 minutes for it to be brought out again. Restaurant was not busy so I did not understand why it took a long time. Abraham did not apologize for the delay or even suggest another appetizer be ordered while the original appetizer was being corrected. Manager Shawn came to the table and was more worried about who was going to pay for a dish that was consumed. It was an inappropriate gesture coming from a manager to question the integrity of dining guests in the presence of all diners. If any question exists it is brought up at the end when the check is presented. He then insulted by giving me a $5 gift certificate and not showing a sincere apology to go along with it. The food is great but more importantly is the level of hospitality being given which makes dining experiences enjoyable. When my order finally came out I did not consume it and told Abraham I did not want it anymore, the rest of my party had already finished dining. So at the end of the evening I went home hungry and extremely disappointed. I will never visit this establishment ever again and I will make sure I express my dissatisfaction about this location in any avenue possible. Be it vocally to co workers or seminars I preside over in regards to providing exceptional customer service and may I add these seminars are well attended by at least 100 people. I suggest they place more emphasis on Customer service and not the bottom line.

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John214
Dallas, US
Jul 11, 2023 2:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I order online and waited more than an hour after the time it said online. Also being here at the location I was ignored by the employee. The location was at the 3333 Canyon Bluff Blv. Dallas, TX 75211I would like to get contact by email to ju_syl_25@yahoo.com or need a call to [protected] Juan Rodriguez

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Talltower55
Channelview, US
Apr 19, 2023 12:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

on 04/08/23 at 8:18 pm we ordered the 15 pc.bone in wings & large fries. There wasn't that many customers there so we don't understand why service was so slow. The Fries were old & cold. Wings were good but for $27 we expected better quality & service. Will Not be back.

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Brian Christie
US
Apr 09, 2023 9:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I just noticed when plaing my takeout order that you charge a .99 fee for takeout service. How is this any different then eat in service other than I come and pick it up. I'm tired of restaurants adding addition frivolous fees and still expecting a tip for takeout.

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Pamela Casiano
Rolling Meadows, US
Aug 01, 2022 4:14 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had poor experience at your Schaumburg, IL location. 7/11/22 for a spl bday. When we arrived the restaurant was very hot. We were told they were going to turn the ac on. Thru the the meal it got worse. On top of that we received wrong wings & when we mentioned it the server called the Mgr which he told us to deal with it. So unprofessional.

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Richard Trevino
US
Jan 01, 2020 8:22 pm EST

More pitchers should be ordered or removed completely.
Manager should not argue with the customers.

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Martha Land
US
Nov 17, 2019 8:40 am EST

The sauce has changed and this item is not as palatable.

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vanessa.b
US
Nov 09, 2019 2:25 pm EST

I recently went in for a to-go order. I was not pleased.
The boneless chicken wings I had ordered were hard. It was as if it had been sitting there since yesterday.
The fries were also cold. I didn't notice until I obviously got home, and I wasn't going to go back to the place. I ended up just throwing away the food.

Disgusting!

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CalandraS
US
Nov 09, 2019 12:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

She took 20 mins to come to the table. When we received our food only part of the order was ready. She stated your fries ain't ready this as she was passing by. When she did bring them she flung them on the table. She never came back until it was time for the check.

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Pablo a lopez
US
Nov 02, 2019 10:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Had an under cooked wing, was bloody and now I'm feeling sick

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jackie bove
US
Oct 26, 2019 2:26 pm EDT

I went to Buffalo Wild Wings spent $80 and just order the basic wings fries and beer. Was extremely disappointed with the fact that my wings came out cold and the other person I was with said the exact same thing. Your company is known for your wings yet you don't pay enough attention to your trade mark food.

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About Buffalo Wild Wings

Screenshot Buffalo Wild Wings
Buffalo Wild Wings is a popular American sports bar and restaurant chain that specializes in serving delicious chicken wings. Founded in 1982, the company has grown to become one of the largest casual dining chains in the United States, with over 1,200 locations across the country and around the world.

The restaurant's menu features a wide variety of wings, including traditional bone-in wings, boneless wings, and crispy tenders, all of which can be customized with a variety of sauces and seasonings. In addition to wings, Buffalo Wild Wings also offers a range of other menu items, including burgers, sandwiches, salads, and appetizers.

One of the things that sets Buffalo Wild Wings apart from other sports bars is its commitment to providing a fun and engaging atmosphere for its customers. Each location is designed to be a hub for sports fans, with multiple TVs showing a variety of games and events. The restaurant also offers a range of interactive games and activities, such as trivia and arcade games, to keep customers entertained.

Another key aspect of Buffalo Wild Wings' success is its dedication to customer service. The company prides itself on providing a welcoming and friendly environment for all customers, and its staff is trained to go above and beyond to ensure that every guest has a positive experience.

Overall, Buffalo Wild Wings is a beloved American institution that has become a go-to destination for sports fans and foodies alike. With its delicious wings, fun atmosphere, and commitment to customer service, it's no wonder that the chain continues to thrive and expand.
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Overview of Buffalo Wild Wings complaint handling

Buffalo Wild Wings reviews first appeared on Complaints Board on Jul 8, 2008. The latest review no points was posted on Apr 17, 2024. The latest complaint management/food preparation was resolved on Sep 20, 2019. Buffalo Wild Wings has an average consumer rating of 1 stars from 496 reviews. Buffalo Wild Wings has resolved 41 complaints.
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  1. Buffalo Wild Wings Contacts

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  3. Buffalo Wild Wings emails
  4. Buffalo Wild Wings address
    5500 Wayzata Blvd, Ste 1600, Minneapolis, Ohio, 55416-1237, United States
  5. Buffalo Wild Wings social media
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    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Buffalo Wild Wings Category
Buffalo Wild Wings is ranked 7 among 214 companies in the Restaurants and Dining category

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