Jack's Family’s earns a 1.0-star rating from 2 reviews and 17 complaints, showing that the majority of diners are dissatisfied with their meals.
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Totally dysfunctional
On 03/03/2024 my wife and I spent 10 minutes in line at their new location in Smiths Station Alabama at which time th manager informed us and several others that she could not take any more orders to short staffing. Today 03/05/2024 we gave them one more try, this time at the drive through. Got to the window and I asked for a receipt and was told they had no receipt paper. I then asked why the order was over 1 dollar more than advertised and I was told (after a back and forth) that they were out of regular sized cups which meant I was overcharged with no advanced notice. Staff was unprofessional and manager was condescending.
Recommendation: Find another place to eat or roll the dice!
Jack's in Helena AL
We had been seeing commercial for chicken bites and mac n cheese. Went to get 3 of them. A guy inside with a pink Hoodia on, picked them up and smashed them up against his stomach. Brought them to me with no bag and acted like I was a bother to get one. Long story short I asked for a refund he kept arguing with me as to why I wanted the manager. I finally got a refund but it was a fight to get it.
Jack's Family Complaints 17
Service
Store #0274 Hayden, Alabama This has to be the worst Jack's in the state. Everytime I come here, order is wrong, food isn't cooked right and now im sitting here watching alot of goofing around. Trying to pick up a mobile order that was placed 20 min prior to arrival and is no where close to ready. Im done coming here. Unfortunately, I have witnessed a lot...
Read full review of Jack's FamilyFood and service
I am from Beaumont Texas and was in town visiting with my grandson for Mother's Day weekend. I stayed at the Pearl River Resort. On Saturday, we decided to get out and ride around in town and just see what places we could get something quick for an early supper. We came across Jack's. I told my husband how the first job I ever had was at a Jack's in...
Read full review of Jack's FamilyOrderiing
As I was confirming this morning 4-5-25, my order inside at 2025 Lincoln blvd-11am, I asked the person at the counter to cut my 2 Jumbo jacks in half. He says to me that they have already been made and he couldn’t cut in in half? The after about 30 seconds he grabs a plastic knife and gives it to the person in the back preparing the food. Bottom line this guy did not want to cut my sandwich in half? Very poor service Glenn
Read full review of Jack's FamilyIs Jack's Family Legit?
Jack's Family earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
A long registered date for eatatjacks.com can be seen as a positive aspect for Jack's Family as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Jack's Family's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Eatatjacks.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Eatatjacks.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Jack's Family and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Eatatjacks.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Jack's Family has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 17 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Jack's Family. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Service at specific location
If they were smart they would close their doors in Madison, AL. They are either rude or completely ignore their customers. I went through the drive thru tonight at 8:05 pm (it says they close at 10 pm) and all lights were off. They did take my order but I was treated as if i was inconveniencing them and I had to pull ahead and wait for my food to be brought...
Read full review of Jack's FamilyNot being able to get through phone system.
Dear Jacks Family Representative: As I am having little success navigating your corporate phone system - would you please forward this to CEO Mr. Todd Bartmess and Ms. Billy Jo Warra in Culinary Product Development. Thank you - Tom Schiff in San Diego for the Oi Chef. Dear Mr. Bartmess and Ms. Warra et al: Of the Owner reviews in the Case Study prompt Mr...
Read full review of Jack's FamilyHarassment of store manager Iuka MS
About 1.5 months ago I went through Jack's. Placed my order. the lady on the mic asks me a question which I cannot understand. After four attempts I pull forward and and said "I am sorry mam, but I could not understand what you are asking me." He response was "Yea sure!" the manger then took her place stating you know what we were saying- to which I said no...
Read full review of Jack's FamilyManagement employees food
The manager and employees - are not in the people business. they don’t bring your food out to you when you’re waiting. You have to get out of your car go back inside and there your food will be waiting on the counter for you as they forgot about it.. You hear about them complaining about being there and that they want to go home and that your aggravating...
Read full review of Jack's FamilyAbout a jacks I work at
This is Tiffany vinson and I work at jacks in attalla. On 4/11/2024 at 3:00 pm I had arrived at work to be pulled in the office and told a customer mad a complaint about me on drugs. Through out the day I was harassed. and integrated because of manager assuming I was on drugs because of the allegations that was made. She then intended to say manipulative...
Read full review of Jack's Family# 3 combo
On 12/29/23 I stop in store 319 in Livingston Alabama order a Bigger Jack combo the fires was cold the sandwich had to to much salt on couldn’t eat it the order # is 21 this is poor customer service the young lady was setting on the counter the place were you put the customer food on have been in management retail for over 30 year I don’t understand why the...
Read full review of Jack's Family and 2 commentsThis place cant get it right.
We've wasted more money than we've felt was spent acceptably even for the lowest standards of fast food. I understand that it makes us stupid for continuing to hope. I'm trying to get the rest of the family against that. For now, see attached image.
Desired outcome: A different chicken place? I don't know. I'm pretty convinced that a Jacks can not exist here and simultaneously be worth money at all.
Jacks hwy 157
This jacks by far is worst with the rude manager named stephanie that closes inside of restaurant on sunday and left drive thru open only which is backing up traffic n road and blocking access to get out on any roads and to has station,there shouldnt be any reason to close the inside of store. She is not mgr material and i can guarantee you that store is missing more than food... shes a thief along with her husband and thats a fact,they stole money 2 years ago from the youth kids football money,what a mgr yall pick
Desired outcome: Get someone that can run a store
Missing items from my online order
I ordered the 15 chicken fingers box with 2 large sides 5 ranch cups and 5 biscuits. I didn’t get any biscuits. I didn’t open this till I got home and realized the missing biscuits. I live too far out and takes too much gas to just go back to jacks. My name is Shannon Hagwood and order number is 1224168 Ordered online picked up at jacks Tuscumbia Alabama
Read full review of Jack's FamilyService
In Greenville, Mississippi, Jack’s restaurant is cutting corners trying to make the timing look good at the drive-through window. Every time I go through the drive-through I pay and I’m giving my drink and I’m told to pull up and wait because of the timer. I have specifically asked, am I being pulled up because y’all don’t want to pass the time y’all aren’t...
Read full review of Jack's FamilyRestaurant
My family and I love the food at jacks but the cleanliness and service is getting bad. Yesterday my son in law said the place was so dirty. Today I went after church. Bathroom dirty. Again no inbone chicken. Guy not friendly. Wet and dirty by order counter and enclosed picture of eating area. Was not too busy. I said you know this place is a mess don't you? He said I apologize we've mopped that twice but mopped wet paper towels under seating counter. I said what about bathroom and spill in eating area. Again I apologize I wasn't aware. I'm a sr I don't make much. If I'm paying good money I wasn't good food and a clean dining experience. Have a lobby person always. I know about bottom lines I also know what happens when amazing places don't stay amazing
The manager was very short and rude
The manager working at Jack's location on Lorna road Hoover. on Saturday morning at 9:09 am was a low down black female. she was terrible in the drive thru. when I asked for her to come to the window. she told her employees to tell me "No". that's when I called her the stupid [censored] she was. and from there the cursing began. your store was full of customers. she told me to get the [censored] out of her mother [censored]ing drive thru. amongst much more ...like the spending customer was wrong for simply asking her to come to the window. she needs to be fired. I could tell she has the whole staff walking on eggshells. ILL NEVER GO TO A JACKS AGAIN!
Desired outcome: her to be fired for the sake of all involved.
Paycheck
My daughter has been working at jacks for a while she decided to go back after leaving because the management was awful so she went to another jacks (no better) anyway she changed banks because she was having problems with her bank and missing money so wen she changed over she was told it will be 7 days till she gets paid cause payroll was already done well it's been two weeks and she still hasn't got paid yet. And the manager at this store( Hokes bluff,Al) seems unconcerned about if she gets paid or not . She has bills just like they do. People complain if ur bills not paid on time but wat can u do wen the place u work for don't pay you, and don't try to help you figure out why u haven't gotten paid. Need mind you my daughter may work there ( for now) but I don't go there for nothing not even for water
Desired outcome: Want my daughter to be paid and this company care a lil more about their employees
Delicious Burgers and Friendly Service at Jack's Family: A Review
y. But when Jack's Family is open, it's worth the wait. The burgers are juicy and the fries are crispy. I always get the classic cheeseburger with a side of onion rings. The staff is friendly and always greets you with a smile. The prices are reasonable and the portions are generous. I also love their milkshakes, especially the chocolate one. The only downside is that the seating area is a bit small, so it can get crowded during peak hours. Overall, Jack's Family is a great spot for a quick and delicious meal.
7/13 2023 I placed a food order to pick up from Jacks Family Restaurant in Somerville Alabama. Went to pick up and they said they never got the order but my card was charged 3 times anyway. Jacks will not resolve issue.
Overview of Jack's Family complaint handling
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Jack's Family Contacts
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Jack's Family phone numbers+1 (205) 945-8167+1 (205) 945-8167Click up if you have successfully reached Jack's Family by calling +1 (205) 945-8167 phone number 1 1 users reported that they have successfully reached Jack's Family by calling +1 (205) 945-8167 phone number Click down if you have unsuccessfully reached Jack's Family by calling +1 (205) 945-8167 phone number 0 0 users reported that they have UNsuccessfully reached Jack's Family by calling +1 (205) 945-8167 phone number+1 (205) 201-7809+1 (205) 201-7809Click up if you have successfully reached Jack's Family by calling +1 (205) 201-7809 phone number 1 1 users reported that they have successfully reached Jack's Family by calling +1 (205) 201-7809 phone number Click down if you have unsuccessfully reached Jack's Family by calling +1 (205) 201-7809 phone number 0 0 users reported that they have UNsuccessfully reached Jack's Family by calling +1 (205) 201-7809 phone number100%Confidence scoreBrand Manager
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Jack's Family emailsinfo@eatatjacks.com84%Confidence score: 84%Support
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Jack's Family social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all Jack's Family contacts
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