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Menulog
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Menulog Complaints 2

ComplaintsBoard
Y
1:38 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Menulog Food I ordered

I ordered food on menulog which was showing estimated delivery time 3.00 pm to 3.20 pm after it was past delivery time, I looked for assistance on the menulog chat which was a horrific experience as to how they trat their customers and are literally stealing money. An agent advised their courier was waiting at the restaurant Swat 75, as the restaurant was still preparing my order. The agent adv delivery time has been delayed to 3.45 pm now. After 3.45 pm foor did not arrive, I seeked help to menulog chat this time to be advised my food will arrive at 4.07 pm my food never arrived hence I msged again and was advised my food will come at 4.30 I never got any furter assistance or a refund do not know where my food or money is the agent were very rude and said they will not offer me my refund or give my money back. i have screenshots of all conversations.

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7:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Menulog Menulog driver

Ordered my McDonald's at 6.43pm wait time was 30 to 50 minutes waited till 8pm thought this is strange but thought it might have been busy. By 8.30 pm I gave my child toast and put him to bed. I did a walk around the house incase they have put it at the letterbox or something and to my suprise my order was sitting next to my garbage bins LIKE SERIOUSLY. The driver couldn't walk up the driveway to the front door so annoyed and probably won't use your services again. I would like a refund because the cold burgers and fries have ended up in the bin order number [protected]

Desired outcome: I want my money refunded

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Is Menulog Legit?

Menulog earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Menulog to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Menulog is known for their high standards and safety. If you're thinking about dealing with Menulog, it's wise to check how they handle complaints.

Menulog.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Menulog. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

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Overview of Menulog complaint handling

Menulog reviews first appeared on Complaints Board on Sep 27, 2023. The latest review Food I ordered was posted on Oct 28, 2023. Menulog has an average consumer rating of 1 stars from 2 reviews. Menulog has resolved 0 complaints.
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    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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