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East Side Mario's Customer Service Phone, Email, Contacts

East Side Mario's
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1.3 1 Review 129 Complaints
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East Side Mario's Reviews 130

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J
11:43 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

East Side Mario's Don't Bother going. Used to be our Favorite!

Worst experience ever had & I go out alot. Ordered veal-got chicken I had to saw through. Dry & burned. No drink to wash down with nor any bread, Which had to be asked for numerous times. Finally got drink just before bill which I cldv used choking down the imitation veal. She took my meal for a tour so by the time I got it - cold! Cldn't complain as she never showed up. Asked for condiments but by the time she dropped them off it was cold. Bread wldv been nice with the soup that I asked for 3 times. We used to go a couple of times a month & travelled a distance as we don't live there. Plus to me she was rude until she dropped off the bill. If I cld minus I would.

Recommendation: Save your gas, time & money

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East Side Mario's Complaints 129

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A
2:03 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We were visiting the area with my daughter and decided to get lunch at Mario’s today. My daughter had a burger and I ordered a wrap (Nothing special) The owner of the place “Rachel” brought our order. I forgot to mention I cannot eat fried things, so we asked if it was okay to change to grilled chicken, she clearly did not like that and used a VERY...

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E
5:35 pm EDT
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Ordered three items from the menu. Prices clearly shown. Waitress Leah pleasant and smiling asked would you like cheese with your order (was asked separately on each item) my wife and I said yes. when we got the bill there were extra charges for the cheese $2.99, $1.99 and $2.99. No mention was made by Leah just kept smiling knowing these charges would...

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D
12:51 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

East Side Mario's Manager of restaurant

Guelph line Burlington restaurant don’t go Ordered in the afternoon for a 530 delivery nobody showed up I called at 545 to ask where the order is and they said they had no one to deliver and they didn’t have the curtsey to call me We were interrupted in a business meeting The manager then tells me I should if called the restaurants directly which I did but her staff would not take the order and told me to call the answering service that takes the order

They told me at 545 we have nobody to deliver and refused to send the order after they took my credit card payment for $215

Never go there again snd I will contact the recipe chain

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Is East Side Mario's Legit?

East Side Mario's earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds East Side Mario's to be a trustworthy company. Although there's a 6% resolution rate for customer complaints, which deserves attention, East Side Mario's is known for their high standards and safety. If you're thinking about dealing with East Side Mario's, it's wise to check how they handle complaints.

We found clear and detailed contact information for East Side Mario's. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for eastsidemarios.com can be seen as a positive aspect for East Side Mario's as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of East Side Mario's's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Eastsidemarios.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up East Side Mario's and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While East Side Mario's has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 129 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the eastsidemarios.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • East Side Mario's protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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K
3:22 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Karandeep Singh We went to East Side Mario's Heartland Town Centre G7-5855 Rodeo Dr, Mississauga, ON L5R 3Z2 On Saturday evening I Never wanted to write a review for my best food place. We go there every weekend. We went yesterday at 7.10 Got seated at 7.16 pm. got server at 7.20 pm and ordered (Tanishk) from the beginning the server wa...

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C
12:19 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

East Side Mario's My paid for one day work

Hi,

On August 24th, I went to the restaurant for my fist day work as a waitress After 1 hour, I'll found that restaurant not that much busy. To much waitress for a few table only and I was care for the other waitress's tables. I decided to not come back for my second shift on friday.

On septembre 5th, I've received my paydstub but no deposits were made today. I also received another paydstub for another period but I don't know why because I was not there at this moment.

I tried to reach the director but without success. The administrative of the restaurant look very bad.

Thanks for your help.

Desired outcome: You can communicate with me at c.[protected]@hotmail.com or [protected].

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T
11:18 am EDT
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East Side Mario's Felt hurried

July 16th., 2023 4.25. Waitress Christie.

No faults with taste of food, quality of service and waitress very attentive.

However at restaurants usually ask servers not to bring main course until salad finished. I forgot to ask this time and had only second mouthful of salad and entree was there. Not only does table get crammed but meal gets cold while we hurried on salads. Caesars were fine, would have liked to enjoy more!

Only item of note on meals is that on entrees, 3-4 pieces of mushroom were $2.99 and same amount of broccoli was $3.39. I know times are hard but...

Finally still eating and bill arrived.

Can see servers are guided by management as to how things are done but at that time of day, there were vacant tables. We were told that they like to close tables in case they get busy. See that but let customers finish and if you were busy, we would not just sit there when others were waiting.

Sure, we'd all come back. As said, food was fine, coffee kept coming and waitress very capable and pleasant.

BTW www.esmfeedback.com not working today. #[protected] access.

Desired outcome: Not looking for 'freebies', or for that matter fast food Marios. Please just ease upon which felt like moving us through.

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M
5:12 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Standards. Restaurant was dirty, windows, floors covered in grease. Woman’s toilets out of toilet paper, toilets were disgusting, door broken in woman’s toilet stall. Men’s toilets out of toilet paper toilets were also dirty and floors were disgusting. We were there for over 2 hours and three tables that were dirty and not cleared when we arrived had...

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J
9:42 pm EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was served mozza sticks that were actually cold in the center, booda boomers had raw dough on the outside, salad was soggy with rotten pieces, and there was so much sauce to cover it up, and MY CHICKEN WAS PINK! server yelled at the kitchen and we heard from across the restaurant. They only took 20% off our whole bill when everything was sent back after one bite. Milton, Ontario east side Mario’s is a safety issue.

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P
11:22 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

East Side Mario's Managers handling of end of night procedure and complaint.

On Wednesday, May 3, 2023, I finished my job at 8:10pm. (York/Locke). I checked my phone for hours of East Side Mario’s in Dundas as I was closest to that one. It said 9:00pm. I arrived at 8:25pm. It said honk to be seated but no working horn, so I made a point of standing where I would be seen by someone. 2 waitresses made eye contact without any acknowledgement otherwise. I walked into the dining room, no one came. Another party of 4 arrived and I let them know I had been waiting for 15 minutes. 5 minutes passed and we all decided to just go and sit down. At that point, a young girl came out and said that the kitchen was closed. I was upset, I challenged her, explained how long I had been waiting and she didn’t budge, so I asked for the manager.

Admittedly, I was frustrated, hungry, and I couldn’t figure out why this was happening. She said the kitchen closes at 8:30pm, I said I was there before and challenged the whole 9:00pm advisory and the discrepancy. She was extremely rude with a disrespectful tone and said she would allow me to eat. I labelled her attitude and told her that she needed to change her tone and she told me she was ‘matching my energy’, which in someway entitles her to talk to a frustrated customer this way? Then she said if I didn’t change my attitude, she wouldn’t serve me, to which I said, “excuse me?”

She literally threw the menus towards me on the table and told me to leave. I was horrified. I asked her to provide me with someone who was higher up and she threw her arms up and said ‘Jesus Christ’ and retreated into the kitchen. This is unacceptable.

If it says 9:00pm then you should serve until 9:00pm, that is also ridiculous.

Desired outcome: This manager needs to be held accountable for her mismanagement. Clearly her rules, her atmosphere and her lack of floor management led to a legitimate upset customer, (more than 1), but to then manage it this way? Disgusting.

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5:52 pm EDT
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I have always ordered my daughter her pasta she likes and the sauce was on it everytime I order never the sauce has been on it and now my daughter will not eat it 10.00 down the drain now. And I have no one to give it to yet I was on the side of town I got it from and had to drive 20 mins home with all complaining it wasn’t right… it was April 25th picked up between 5:50-6 pm

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M
2:06 pm EDT
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East Side Mario's Service

We visited the Mississauga, Dundas St, East Side Mario's location. The restaurant was very busy, but we waited as we were celebrating my son's birthday.

As we were getting seated the waiter came over, he was sweaty and leaned over the table, coming inches from our faces to talk. He was very cheery, but inappropriately close. I then mentioned that we are here to celebrate my son's birthday. He said: oh great! what do you want to drink.

During the meal, with food and drinks on the table, again, the waiter was way too close!

Half way through the meal I heard, on the other side of the restaurant: We have a birthday boy here with us tonight... then singing (East Side fashion).

I looked at my son, now holding a sad face, and realized our waiter had no interest in celebrating my son's big day.

I sent an email to the Mario's "customer service" team. It is now April 2, our visit was on March 11. Clearly they have no interest in person, by writing or through any form of communication, to connect with a disappointed customer on a bad dine in experience.

Our friends and family have been celebrating casual events at all East Side Mario's locations for decades. Well, we now seek a new venue.

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M
11:12 am EDT
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East Side Mario's Service

We went to the Cornwall restaurant to celebrate my husband's birthday,March 16/23 (check#1736) we were 3 people. The food was good but the waitress was in such a rush it made it aweful, she asked if we needed more bread then ran off before we could answer. Then my husband and son still had over half a pizza each left to eat and she comes and asked if we were ready for the bill. My husband wasn't happy and said 'I'm not done ',she just laughed, then she came two more time asking if we needed takeout containers ,was so annoying, then came back again and asked if we were ready now for the bill.. no offer of coffee or dessert ,just wanted us to leave .. we were in and out within 30-40 minutes.. so much for a nice relaxing birthday celebration. . It was more like here's your stuff now get out .. definitely won't be returning. If I wanted fast food I would have went to McDonald's or something. Worst experience ever .

Desired outcome: Please refund / and get some better waitresses, train them to treat guests as they would want to be treated.

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C
3:13 pm EST
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This is our favorite restaurant, went last night for dinner March 3rd 2023. Service was bad, my mom ordered a fettuccine with shrimp got it with chicken instead, noodles where so hard almost no sauce super oily and to top it off I ordered a beer glass was chipped like really chipped he replaced it but there was no more big glasses. We received the bill...

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O
7:22 pm EST

East Side Mario's Service very disappointing

I messaged you a while ago and still haven't heard back from you regarding the horrible experience we all had at your Burlington mall location a couple of weeks ago! It's good to know how concerned and how serious you're taking this complaint! Why are you taking this so lightly? If we don't hear back in 2 days I'm escalating our concern and what occurred at your restaurant.

Hope you can take the time and reply to us if you care at all.

Thanks,

Ms. B H

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T
3:40 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

My family dined in and enjoyed our meals. We ordered takeout for my friend who is vegetarian. I ordered jumbo shrimp Alfredo fettuccine and brought it to my friend. She went to eat it and it wasn’t shrimp it was chicken. This could’ve made my friend seriously I’ll or worse. She called up this location and they tried to blame me saying I ordered it wrong...

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A
9:40 pm EST
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Jan 10, 2023 check out time at 9:10 pm Clerk#000001 test Table# 0062 Location: Great Lakes Dr Brampton Server was very rude and wasn’t greeting us at all… No cutlery provided without us asking for it after our food was served. So we were 2 adults and 2 kids, kids meal was served 30 mins before ours and by the time our food arrived the kids were all done...

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L
6:20 pm EST
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Went to the restaurant Sunday Jan 8 2023, was seated just after 2 pm. Ordered drinks and our lunch. As we were waiting, I noticed the bartender was helping out in the kitchen with the soup and salads with her long hair down. That is gross, the health department would love to know about this and if I don't get satisfied I will be calling them. Didn't receive...

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P
7:05 pm EST

East Side Mario's Delivery’s

We ordered using the app 2+ hrs and we didn’t get our food. Sunday Dec 11 order at 4:17pm 6:54 before we had any assistance. We called the call centre several times and was disconnected about 4x we were told that we needed to speak with the location of the order as they had to help us. We spoke to the manager who was not helpful and didn’t listen ti us. He got defensive and told us he couldn’t do anything to help us. Our order was paid for and sitting there waiting ti be delivered.

We called the call centre back and explained what we had been told. They told us that was not correct, they voided the order and refunded us. Nobody apologized and still we don’t have dinner. The worst customer service.

Desired outcome: An apology and some sort of explanation.

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11:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

East Side Mario's #8711 130 Great Lakes Dr. Brampton.

I visited the above restaurant on Sept 25th at 19.00. There was 5 of us at the table. Myself and my wife ordered Lasagne. When the food arrived both Lasagne's were cold inside so I spoke with our server Shawn and he took them back to get us fresh ones. When they arrived again they were cold on the inside. The time now was 20.25 the other 3 members of our party had by this point finished all their mains. We asked to speak with manager who apologised and said she would make sure they were cooked properly. When my Lasagne was brought to the table they only had cooked 1 not 2. We eventually got our dinners and left at 21.20. Almost 2 1/2 hrs after arrival. Which is completely unacceptable.

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L
7:52 pm EDT

East Side Mario's Shrimp Scampi

Hi, we ordered the Shrimp Scampi appetizers at the Brandon Manitoba restaurant. The menu states 7 jumbo shrimp but the shrimp were cocktail size. It was tasty, but the size of the shrimp was not like the menu stated. Also, who serves wine in a wet wine glass and has to wait a good half hour for an appetizer?

Thanks but it was more like Shrimp SKIMPY.

Desired outcome: My email address is [protected]@live. ca

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Overview of East Side Mario's complaint handling

East Side Mario's reviews first appeared on Complaints Board on May 15, 2008. The latest review Service was posted on Nov 15, 2023. The latest complaint manager was resolved on Dec 13, 2019. East Side Mario's has an average consumer rating of 1 stars from 130 reviews. East Side Mario's has resolved 9 complaints.
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  1. East Side Mario's Contacts

  2. East Side Mario's phone numbers
    +1 (844) 332-1022
    +1 (844) 332-1022
    Click up if you have successfully reached East Side Mario's by calling +1 (844) 332-1022 phone number 0 0 users reported that they have successfully reached East Side Mario's by calling +1 (844) 332-1022 phone number Click down if you have unsuccessfully reached East Side Mario's by calling +1 (844) 332-1022 phone number 0 0 users reported that they have UNsuccessfully reached East Side Mario's by calling +1 (844) 332-1022 phone number
    General Inquiries
    +1 (844) 505-5252
    +1 (844) 505-5252
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    Feedback
    +1 (416) 332-1022
    +1 (416) 332-1022
    Click up if you have successfully reached East Side Mario's by calling +1 (416) 332-1022 phone number 0 0 users reported that they have successfully reached East Side Mario's by calling +1 (416) 332-1022 phone number Click down if you have unsuccessfully reached East Side Mario's by calling +1 (416) 332-1022 phone number 0 0 users reported that they have UNsuccessfully reached East Side Mario's by calling +1 (416) 332-1022 phone number
    General Inquiries
    +1 (416) 940-5640
    +1 (416) 940-5640
    Click up if you have successfully reached East Side Mario's by calling +1 (416) 940-5640 phone number 0 0 users reported that they have successfully reached East Side Mario's by calling +1 (416) 940-5640 phone number Click down if you have unsuccessfully reached East Side Mario's by calling +1 (416) 940-5640 phone number 0 0 users reported that they have UNsuccessfully reached East Side Mario's by calling +1 (416) 940-5640 phone number
    Feedback
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  3. East Side Mario's emails
  4. East Side Mario's address
    10 Kingsbridge Garden Circle, Suite 600, Mississauga, Ontario, L5R3K6, Canada
  5. East Side Mario's social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 17, 2024
East Side Mario's Category
East Side Mario's is ranked 42 among 205 companies in the Restaurants and Dining category

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