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Budget Rent A Car review: Pick up truck rental ( 1 comment)

sammwhy of Colorado Springs, US

Aug 21, 2023 11:39 am EDT

Verified customer

Review updated: Sep 07, 2023

Featured review

I rented this past weekend in Pittsburgh, PA. I had booked through KAYAK a Toyota Tacoma for $143.00 and left paying close to $600 for a Dodge RAM. The clerk oversold me without my knowledge and told me to hit 'continue' on the screen as he was rushing people through the line. I mistakenly thought that since I had a confirmation number and a booking, that I didn't have to worry about the quick signage. Right then and there I asked about the price to the man who helped me. I was told about the holding charge until I bring the car back which was a $200 hold charge for debit cards and a $300 charge for a credit card. I did opt for the gas plan and insurance, and paid with a credit card so I figured after the holding charge of $300 plus the $143 and extra fees- my price was accurate. I would be getting the $300 back and that was fine. Only later did I come to find out that there is only ever a holding charge of $200 per vehicle. So I'm out $100.00 immediately.

Aside of the price- the truck was difficult to drive and to park leaving me needing to uber to most locations anyway as I felt unsafe driving the thing. Even when I picked up the car the attendant told me I was "brave" cause he "hates driving the big trucks" and I told him right then and there I didn't want it! Not only did they upgrade me without my consent- but when I returned the car with no damage (and barely any mileage) they tried charging my card on file OVER $1000.00? I had already had a pending transaction in my account for the previous charge- why charge me again, and twice as much? Thank GOODNESS my company flagged the charge before I could catch it. The clerk oversold me without my knowledge and told me to hit 'continue' on the screen as he was rushing people through the line. I mistakenly thought that since I had a confirmation number and a booking, that I didn't have to worry about the quick signage.

Even right now I'm on hold with budget to figure this out and I've only gotten a hold of one person who answered the phone but didn't even greet me. This is ridiculous and a complete scam! I wouldn't be surprised if someday I see a lawsuit against budget for all these people they screwed over! Even the woman from my credit card company hates Budget!

Desired outcome: I want to pay my original price plus the added gas and coverage. Only what I agreed to or knew I was agreeing to. I also don't want to be charged $1000????

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Mawin Winny

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Mawin Winny of TH

Sep 07, 2023 3:37 am EDT

Verified customer

Pickup trucks and jumbo four-wheelers for rent by Win Pick Up Co., Ltd.

Rent a pickup truck and drive yourself. For use in business operations in the field of transporting goods. We have the best quality rental cars and new cars ready to use that have been inspected by service centers and have been re-inspected for quality by our own company's expert technicians.

And we also have a pickup truck service with a driver and to lift things. The service charge is based on distance (please inquire for more information).

Contact pickup truck rental service/big four-wheeled vehicle rental, Win Pickup (Thailand)

Phone number: [protected]

ID Line Application: @win1

Website:

https://www.winpickup.com/16168847/รถกระบะให้เช่า

https://www.winpickupcar.com/

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budgetcustomerservice@budgetgroup.com

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6 Sylvan Way, Parsippany, New Jersey, 07054, United States

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