Budget Rent A Car

I called and rented a car from Budget as my insurance carrier's provider (enterprise) did not have any cars available - I called and cancelled the same reservation within 20 min of placing it on the phone - when I called to cancel the reservation I was hit with a $150 cancellation fee for a car I never saw nor wanted to rent - When I questioned this the representative in Rockford IL snidely stated well that's out policy that you agreed to - What a minute -I was never given a disclaimer or told that my cc was to pay for the entire rental - it was only to hold the rental until I go there. I agreed to noting - I was told they only needed a cc# to hold the car and reservation - and then I get the email after the fact -as a business professional I can tell you that this is NOT the way to do business. With service like this I will be telling all I know to NEVER do any business with Budget - I kindly await your response.

Flight MCO/CLE/MCO, in Cleveland I picked up at rental car for 9/16/22-9/19/22. On 9/18 around 3:30 pm while driving on the freeway. My car had this terrible noise I thought a tire blew. But, no. I put flashers on and got to my hotel. I called Budget Emergency Roadside number and was given a ticket number [protected]. Being told the car would be towed and I could get a ride to Budget from the tow man if I didn't mind, or they would send an Uber. Well, I am back home and the car is still at my hotel over 28 since my call. My nephew drove me to the Cleveland airport. The Westlake Police know the car was being left, the hotel knows the car is still there because I gave them the key. My ear is sore since I have put close to four hours on the phone calling people. I am not sure of the first person's name that took the call, but I have been on the phone with a robo call named Caroline, emergency road people named Brianna, Chess, Chelsea, also spoke with Amanda who only handles trucks, customer service Hazel and Alex, and as I type this I am on hold again because someone name John could not help me. It is Monday, September 19, 7:03 pm. I hung up now after 40 minutes because I really had no idea who I was holding for and I realize many offices at Budget close at 7:30pm. It is now 7:43pm. Furthermore, the key fob did not work. I figured that out a half hour after I got the car when I stopped for a Mr. Hero sandwich (something we don't have in FL) I couldn't even lock the car. I had my nephew checked the tires and under the car on Sunday and found a piece of rubber hanging from the front driver side tire. Also, is Fast Break no more, because it sure is not in Cleveland. One more thing, I was going to pay AAA out of my own pocket to get you your car but I was leaving 1.5 hours before they could arrive. They wouldn't do it without me being there.

I rented a car in Glasgow for two days from 2022-08-20 to 2022-08-21, the reservation number is [protected] (with also another reservation number in the car details which is 15094661BR1). The service was good, but I had made a 200 pounds deposit (credit card last 4 digits is 0922) for the booking that was supposed to be refunded after I returned the car, but that has not happend so far. It has been almost a month since I returned the car and I am feeling very frustrated because the company do not answer my calls, and they do not reply my emails (I have sent emails already 3 times over the last 3 weeks)

Well I had the same thing done to me at the Lihue Airport in June 17th 2022. I declined the insurance cause my car auto insurance would cover anything. Then when I get back home I hade a charge of $466.74 charged on my debit card. I already prepaid the rental a year ago. Now was looking at the paperwork and they added the rental insurance anyways after I declined it and they said its our belief to add it anyways just I case your insurance declines to pay. This is stealing from me cause I never added it and declined it. Called the bank and after their investigation the sided with Budget even tho they stated they never requested any docume to from Budget. Will close my Wells Fargo account and go with anyone else but Wells Fargo. Would like to get refunded that money I never authorized. Budget said they would not refund it cause it was authorized and I told them I never did authorize any insurance add. The lady at the Budget rental counter when I called back the next day after we got home said that it is there policy to add it cause they don't trust auto insurance companies. Plus when I looked and my copy of rental agreement it was added but no signature or initials were next to decline insurance. They did it after I left and added it on their own.

RESERVATION #: [protected]-US-1

DATE: 04/05/2022

We rented the car for one (1) day and we were charged for a week's cost. Need to get the appropriate refund. Only 1 day not a week. Thanks!

Edna Vazquez

09/12/2022

Confirmation code: 41620718CA6

Before picking up the car I went to the Kingston office on Princess Av, to inform that I needed a 100% operational vehicle because it was to pass my driving test, the person at the counter offered me a Hyundai Venue with license plate FPY5670 and white color, she told me that they would wash it at that time, and it would be ready. When I went back to pick it up the person who attends was very spoiled and rude, she did not give any clear explanation about the costs of my reservation and especially the deposit she was asking for, when I asked her for more details she told me to pay because that was the way it was and she was upset because she had my card in the POS she canceled the transaction and threw the pen she had making altered movements with her hands, I had to ask him to speak to me with respect because I had not treated him badly, I just demanded to know about the charge I was going to pay, he replied that I should trust him because it was the right thing to do and that he knew his job. When he issued the receipt it was wrong, the amount to be returned to me after deducting the reservation payment from the $500 CAD, was a smaller amount, I realized he had made a mistake and told him so, he got upset, very rare for an expert person to make a mistake, he corrected the paper by hand with a pencil and reluctantly, he did not even offer an apology, of course, you can trust him like that, I told him. When I checked the car, the gas tank was not full and I was supposed to return it anyway, it had several marks of lack of paint and a bump on the driver's door that they were not registering in the document of constancy for the delivery, it was dirty with hairs of some pet and I made it known, they told me that if it was, I informed that I rented the car to pass the driving test and that everything should be operational, I tried the front and rear flashing lights, the brake and when I pressed the horn, it did not work, all a problem, I had already taken half an hour to receive the car and I had to pick up my children from school, I informed what was happening to the man at the counter and very quickly he walked away while I was talking to him, I had to leave and he did not care, he was very spoiled leaving me standing and he moved forward. He gave the keys to a new car to the man who does the cleaning and he was in charge of checking it with me, I asked the agent to register my return of the second car later because I was leaving the office late due to his responsibility and he told me no, that it was already in the system and he could not do anything, always with a bad attitude, I was talking to him and he was walking inside the office, my husband called his attention and told him to change it, but he said no. It is unbelievable that, in an international company like Budget, which is due to the choice of its customers, they have an employee who disrespects and treats others in a bad way, he just threw things at me and left, the delay was not my fault, the car was not in perfect working order, I pay for a suitable service not to be accepting something of lower quality and bad treatment, it should be noted that I had previously rented 1 week rental of another vehicle and did not have these problems, even rent 3 weeks with Enterprice and everything was impeccable, but I could not get available dates with them and I'm sure I will never hire in that same place. They should evaluate this person named Roy and ask him for an explanation, he abuses the trust that is not given to him and does his job unwillingly, better that he does not represent them. My email is [protected]@hotmail.com

I rented a Budget Kia S5 at Kona Airport, Hawaii from 8/15/22, returned 9/1/22.

My agreement reservation confirmation number is14964792US3 .

The price quoted for this reservation was approximatley $1267.00

I received my payment receipt via email - it was for $2317.66, nearly twice the original amount.

The Rental Agreement number on the receipt does not match my reservation confirmation number - the number on the receipt is [protected]

Returned car to airport and left keys in car as instructed on muliple signs. Before normal hours so no attendant. My credit card continues to have charges added and after a call was told the car was not returned. Cannot get past the call center that appears to be in india since I cannot communicate very well with the people answering my call. Cannot get a local number, cannot seem to get this resolved

Car picked up from Orlando airport on August 12th Agreement number [protected] customer Drivers name Trevor Ball booked via British Airways. We payed for a six seater van with a good space for luggage. We did receive a quality vehicle which we paid a premium price for although the aircon was not working as it should. My first question to the agent at the desk was does the car have a sat nav and his reply was no so we agreed to have a portable one that would connect to the car. after 1hr driving away from the airport I said this car has a built in sat nav. When we arrived at our holiday Villa I rang budget and he said it best to telephone the airport which he gave me the number. I was told no problem the cost will be taken off when we returned the car. On August 29th we arrived back at the airport and spoke with a senior Budget agent who took a picture of our contract and said he would get the cost removed. My son has just received the final balance payment taken from his card and the cost of the not needed GPS has not been removed ie 509.70 dollars so please refund immediately. MR D J Ball

Good morning, it is with great regret that I contact you to inform you that following the rental of a car at the Los Angeles airport between 31 July and 14 August 2022, reservation number 47126857IT1 in the name of Stefano Pilleri at the time of delivery I am charged on my card $ 529.03 invoice number U45235158, in the invoice there are words such as "highway tolls $ 119.90" Roadside assistance (which I did not request), Petrol $ 99.25 (the car was returned with full fuel) and other charges such as (PAI) and Miscellaneous that it is not clear what they are ...

I therefore ask that this operation be verified in order to ascertain that these expenses have been charged to me without any reason and I ask to receive as soon as possible the re-credit of the amount that was withdrawn from my credit card.

Waiting for your reply, I offer my cordial greetings

Pilleri Stefano

On 8/10/22 my wife recently rented a car in Albany, NY while vacationing in that area. Two days before she returned the car on 8/16/22, she lost the fob needed to start the car. Budget did arrange for a tow for the car and rented a her another car. Just before returning the second car on 8/18/22, she found the missing fob for the first car. She turned that in to Budget before a new fob was made and they told her there would be no charge for replacing the missing fob or lost key charges. Now we have had an extra $539 charge put on credit card and just received a notice there will be another $445 charge within the next 20 days. There is no detail explaining why we are being billed these amounts. I tried calling Budget on 8/19/22 and was assured someone would get back to me about the charges in 3-5 business days. There has been no call back. The case number is [protected].

Pick-up: Aug 06, 2022 2:30pm

Myrtle Beach Intl Apo

1097 Jetport Road

Myrtle Beach, SC 29577, US

Ph: [protected]

7:00am - 12:00am

Drop-off: Aug 13, 2022 12:00pm

Myrtle Beach Intl Apo

1097 Jetport Road

Myrtle Beach, SC 29577, US

Ph: [protected]

7:00am - 12:00am

Airline: Allegiant Air

Flight Number: 2085

Total Rental Price $681.33

Base Car Rental $520.34

Taxes and Fees $160.99

was charged for gas 46? which we filled the tank (have the receipt)

then other charges for insurance that we didn't know about or approve so all in all our rental car is costing us 1059.64...so not using Budget you will break the bank

We rented a car from NYC. It was a Toyota RAV 4, We picked up the rental at 3:30. The process was fairly fast, but the exterior of the car was filthy! It looks like it was sprayed with water, but their was still mud on the fenders, etc.. The car was also covered with major scratches.

We left the city at 8:30 pm to drive to upstate NY. When we began driving on the highway between speeds of 45-60 mph the car would shake like crazy. We figured the wheels were severely out of balance. This made for a miserrable 4 hour trip.

When we arrived in upstate NY I called budget to complain. The told me to call the Road side assistance. They also told me there were NO replacement cars within a reasonable distance from where I was,

I reached out to roadside assistance and they said they could have someone come out, but since the car was not technically "broken down" they couldn't really do much. They said that they could come out and collect the car, but that would have left us stranded. They said they had no obligation to switch out the car or replace it for one that didn't have the same technical issue.

I called and spoke to many people and nobody could resolve the issue. I figured we would have to just suffer. We had to drive it all week and then back 4 miles to Newark airport.

When we spoke with the return agent (who was trying to work with so many people he said that they normally don't take returns on NYC cars because they are always horrible. He also said he would note it and "take care of it". I am not sure what that meant.

I rented a car for a special trip to Europe in June of this year. We didn’t get the car we ordered and had some added costs at check out but overall we had a decent experience with the rental while there.

Upon our return, I noticed unapproved charges on my credit card statement, which I tried to flag to no avail. Eventually a letter came in the mail stating that I supposedly got a traffic infraction and that supposedly i agreed to pay this AvisBudgetGroup for servicing such fees. I neither got infractions while there, nor did i ever consciously consent for this group to intervene in such a manner, much less charge me unilaterally. And, there is nothing to this effect in the Rental Agreement paper that I was given.

I feel violated and cheated. On one hand, Budget charged more than what was agreed and owes the deposite, on the other there is this "group" charging me for something that is alleged and I am still trying to track down and verify, something that is none of their business anyway.

The policy to fine fines was not overtly specified verbally or in writing...if "available" it would only be if a customer implicitly looked for it. Therefore, it is a sneaky and underhanded way to make money on top of the profits already had.

Added up with other customers, it must be a tremendous amount of money being pulled from unsuspecting pockets. In my case it has added 17-18% to the overall bill to Budget for a 12-day rental! There is no denying the abuse this is. By contrast, at least the gas policy is overt and more reasonably commensurate with reality.

Of course, customer support just repeats the fine print that was never verbally or textually pointed out.

Our car broke down and had to be towed.We went on line and reserved a Kia Soul or similar. I am attaching a copy of the confirmed reservation.

When we arrived we were told all the cars were out even though we saw cars on the lot.

It seemed like the only car available was a huge Chevy Tahoe? which we didn't need to drive almost 200 miles,

Instead of $107.00, we ended up paying 185.00.

As far we are concerned it was a case of bait and switch. I think he wanted to get rid of the car .

We could have saved $80.00 if he had honored the original confirmation.

Anything you can do to get back the extra money we paid that location would be greatly appreciated.

Thank you,

Sincerely,

Racharmawan (Warren) Soerachman

We had a reservation for a cargo van for over a month, but when we called the morning of the reservation, they said they didn't have any trucks available and to call customer service. We called customer service, which said the inventory manager would call us back between 15 minutes to 2 hours. The inventory manager did not call us back so we started calling other budget truck offices to see if they had any trucks available - we had a very tight moving schedule and had to move that morning. We finally found a cargo van available that was covered in graffiti and in New Jersey, which was an hour taxi away. We tried to transfer the reservation but Budget Truck was unable to locate the vehicle, so we had to start a new reservation. We ended up spending an extra $100 on the taxi and another $200 for extra time for the movers who sat around while we found another truck. When we asked for a refund, budget said they would only refund $50, despite the fact that we had spent over $300 dealing with their mess up. This company is truly the horrible - the most incompetent and unhelpful I have ever interacted with.

August 4, 2022

Approximatley 1:40pm

We waited in line for 1 1/2 hours, and were happy to get through it all with very courteous Budget employees. When we went up to get a car, a man without saying a word assigned us to a vehicle. My husband asked if there was something that sits higher up. We are senior citizens. In a hostile tone he said “If you don’t like it, get back in line.” We wandered looking for someone else to help us, and a young woman assisted us and suggested another more suitable vehicle. We were grateful for her help. I asked the the man’s name, she said “Jumar”. He was mean spirited and rude and does not belong in a position that serves customers. This took place at Chicago O’hare Airport.

Hi Deanna

Please confirm receipt of this email.

Paul and Mary-Anne Facendi

From: Paul Facendi

Sent: July 20, 2022 11:17 AM

To: Parker, Deanna

Subject: Re: [External] Fw: Budget

HI Deanna

Please see email from last night with boarding passes pics.

Mary-Anne and Paul Facendi

From: Parker, Deanna

Sent: July 8, 2022 12:09 AM

To: Paul Facendi

Subject: Re: [External] Fw: Budget

Good evening,

Thank you for forwarding the pictures of the keys. I didn't see a picture of your boarding passes though and my understanding was that your flight was cancelled on Saturday and you returned on Sunday.

Deanna

From: Paul Facendi

Sent: Tuesday, July 5, 2022 9:39 AM

To: Parker, Deanna

Subject: [External] Fw: Budget

Hi Deanna

Please see attached pics of the car. The later 620 pics (2)were taken after the keys were dropped in . We wanted to show the place where car was parked

and the number .

Car was dropped off at 520. I put the keys there at 620 after checkin with air canada

Thanks

Mary-Anne

From: Paul Facendi

Sent: July 4, 2022 7:26 PM

To: Paul Facendi

Subject: Budget

There is alot more info , so very disappointed in BUDGET / AVIS .

Terrible being ignored ... we have sent everyrthing and more then was requested . Time to go public.

Rented a car from Budget in Florida for vacation. July 12 while driving on the freeway in Miami we encountered a flat. we pulled over and found there was no spare tire. So we called the road side assistance and was charged $220 for the towing an to fix the flat.

We were told our replacement car if we drove less than 75 miles we would be charged only $15. But we were charged an additional $90. Called customer service a few times getting transferred around an hung up on. Waste of time DO NOT RENT from BUDGET unless you are ok with extra charges