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Booking.com Complaints Page 6 of 85

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11:16 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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I booked a flight for three people on Egypt Air through booking.com. The ticket for one person was cancelled. No refund was received since 26 July 2023. I contacted Egypt Air about a refund and they said they only refund tickets booked directly from their website, and was told to contact the agent. The details of the cancelled flight are as stated below...

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1:02 am EDT
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We booked tickets with Booking.com, details as follows: Booking.com Customer reference: 40-[protected] Booking details: Etihad Airways Sydney (SYD) to Johannesburg (JNB) Wed 23 Aug · 15:05 - Thu 24 Aug · 08:05 Booking reference: 634Q4H Etihad Airways Johannesburg (JNB) to Sydney (SYD) Wed 6 Sept · 09:35 - Fri 8 Sept · 06:20 Booking reference...

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J
6:14 pm EDT
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My wife Suzanne and myself Jalal Mansour have reserved 4 nights 12-09-2023 to 16-09-2023 at The Peak Hotel Suites & SPA - Taksim Pera Istanbul: Confirmation: [protected]. We relied on the photos and description of the hotel as you showed us on the internet; the rooms looked fantastic, spacious the reports were very encouraging. We were extremely...

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M
10:05 pm EDT
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I have booked the hotel with the description of having sofa bed which wasn't provided at all. So, I have contacted booking.com customer service I have been told it would be resolve in 2 hours, but nothing has happened. I had called back again to customer service and been promised that I would be relocate to another hotel if the hotel I was staying cannot...

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K
5:04 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Booking.com My room was not available to move in which is booked and confirmed through Booking.com

My room was not available to move in which is booked and confirmed through Booking.com:

Details:

Booking ref.: Confirmation number: [protected]

Date: 9/9 -10/9 (1 night)

Hotel: Harbourside Hotel

Such room was booked with a confirmation, unfortunately, Hotel informed that no any room in available to me. Few date later, Booking.com also informed that such booking is in-Valid since my credit card's problem!

It is unreasonable! I still using my credit card everyday!

I lost my family trip since it is fully booking everywhere since there is Air show at surrounding! (Hotel side offered my that can allows me to choice other hotel, it is useless)

Also, the serious point is it is 'Lying' from Hotel, and no any 'secured booking' from your company!

Finally, I writing my dissatisfaction and requesting to claim a compensation for my inconvenience!

Looking forward for your reply.

MR. Wong

(booking Email: [protected]@hotmail.com)

Desired outcome: Compensation : room price as booked (119 Pound)

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2:27 am EDT
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Booking.com offered me a deal on the 15th January 2023 to receive 10% back in Travel Credits if I was to book an eligible stay before the 17th January 2023. I booked an eligible stay within the specified time and received an email on the 16th January 2023 advising me that my travel credit would be applied to my account after i completed my stay. My stay wa...

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N
1:17 am EDT
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On Aug 28, I got instructions from booking.com to pay for my stay in London. I made a debit balance through IBAN. The owner confirmed my payment, but no PIN code sent me back. A few days later, the owner did not respond anymore. I was scammed over £1,000 and asked for help over the last few days. I tried all phone numbers Booking provided, but not...

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B
7:28 pm EDT
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I paid in full to Ambassador Inn Hotel. cancelled my hotel reservation, at the Ambassador Inn located on 925 Interstate Drive in Manchester Tennessee 37355. The room was filthy, smelled of mildew, and roaches crawling. It was disgusting. After staying half night, I was sick with disgust. I cancelled the remaining days at this hotel. The motel attendant...

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N
12:44 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Booking.com Booking refund

I booked a 1 night stay at ibis hotel through booking.com.I entered my card details and an automated reply returned stating payment taken but booking declined,and that a refund would be issued. I then immediately re booked same name, same card, same date and all went rhrough fine. However now I find out I have been charged for 2 bookings.I have contacted booking.com.They state that as I have made 2 bookings ibis will not cancel or refund.However ibis state the problem lies with booking.com.They state its out of their hands.I believe it was a technical issue with booking.com.They should resolve and refund one of my bookings.

Desired outcome: Refund for 1 booking

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M
11:46 am EDT
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Your Ref:[protected] Hotel: Corendon, Amsterdam New West Dates: Fri 13th Oct - Mon 16th Oct (3 nights) Rooms: 3 (each for 2 adults) We booked 3 rooms for 3 nights but needed to slightly amend the reservation, on behalf of one couple in the group, who would not be able to make the first night. So we requested cancellation of ONE night for one of the room...

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M
8:34 pm EDT
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Dear Booking.com Customer Service Team, I would like to express my concerns and request an explanation regarding my recent booking experience. I made a reservation for a round-trip flight from Manila to Butuan with the booking reference number 40-[protected], and i paid AUD$303.64 with my credit card. I did receive a confirmation email from Booking.com...

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11:45 am EDT
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Booking.com Customer support contact

I have tried every avenue to get contact details for your customer support team, your website states I can contact you via phone or messaging, but there is no link to be able to open messaging or no phone number listed to be able to call.

I have checked the internet (several sites) each one directing me to your official website, which does not give access to live chat, messaging of phone numbers.

Desired outcome: as a matter of urgency, I need contact details

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L
5:25 am EDT
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Hi there I have been trying to make a complaint through Booking.coms internal email Comms for over a week. I am disgusted by the service. In short - I booked a holiday for 8 nights to Apartments Soliceto in Alcudia Majorca to arrive 20-28th August. The cost was given as £2500 (Euros) plus VAT. 2 bedroom and confirmation said 2 Adults and 4 kids - even...

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M
4:53 pm EDT
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We booked this accommodation casa Mia amalfi through booking.com. The hitel showed air conditioning. We reached there in the middle of a heat wave and the AC was not working. We asked for a fan and they said they can’t provide one, the AC should provide ‘optimal cooling’. I messaged the property again telling them it’s not working and now we are sweating...

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H
10:00 am EDT
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If you are or ever plan to be a User of Booking.com platform for either your travel or lodging accomodations, I hope you never experience an issue that requires Booking.com Customer Service assistance particularily with their lodging Partners. I had a terrible experience with a 2 night Lodging booking made on Booking.com on July 25, 2023 with an Ontario...

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N
4:26 am EDT

Booking.com Seeking assistance about unsettled charges

Dear Travel Partner,

I'm seeking assistance for new VCC of Mr. Knoop michael and Mr.Sugimoto Hiroki.

Please see attached file for your reference. Please provide us VCC details asap so we can settle the charges since this has been running for so long.

For Mr. Knoop the VCC is Declining upon charging and for Mr. Sugimoto we Charged the wrong amount which lead to still have remaining balance of 3,950 Pesos.

Sugimoto hiroki- [protected]

knoop michael-[protected]

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8:17 am EDT
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Booking.com Refunds

On 24 June I made a reservation for two nights at the Wyndham Skyline hotel in Atlantic City, NJ through Booking.com. The reservation was for 21 September. I was immediately charged $247 by Wyndham. On 16 July I canceled the reservation. I was supposed to get my refund within 5 business days. As of today, the refund has not arrived and I was never told that it would not come. I talked to customer service reps twice and was told it was the hotel’s responsibility to refund my money. I was told by the second rep that I needed to send them (Booking.com) a copy of my bank statement which is just ridiculous. Nobody asks for a copy of your bank statement unless they are trying to steal your identity. I am not sure where the responsibility lies to fix this problem, but neither company is doing anything to refund my money. Surely, someone can pick up a phone and fix this.

Desired outcome: Refund my deposit.

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M
2:38 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Booking.com booking Hotel in Singapore

I set the filters with no prepayment and free cancellation, but I lost about C$250 when I cancelled the reservations.

They said the deduction is because of the conversion of the currency. My point is with the condition of free cancellation and no prepayment, they can keep the card info as they always did before, but they really shouldn't take the money from my card. Not sure why they need to convert the currency 11 months before we live in the hotel?

Desired outcome: Since the problem is caused by the technical issue of their website, as a regular customer, I would like them to refund all the money I lost to keep their promises, i.e. free cancellation and no prepayment.

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Update by M_E M_E
Aug 26, 2023 11:40 am EDT

Being charged full price when they promised no prepayment. We lost money when they promised free cancellation.

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N
1:09 am EDT

Booking.com Airport transfer

We have booked accommodation at Hotel Trianon Rive Gauche, Paris, through Booking.com. We were under the impression that airport transfer would be available since our hotel total is over AUD $7000. But, since we are arriving by train from London by Eurostar, instead of flying in, on Friday 22 September, could we not be collected from the Gare du Nord station and taken to our hotel?

We have contacted the hotel as per your advice but they said that this offer is provided by Booking.com.

Will you honour your advertised promotion as below and able to organise the transfer? Please advise.

Book a stay over ‎AUD 1,484‏ at this property and get a free ride from the airport

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6:52 am EDT
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To whom it may concern, We booked a holiday through Booking.com to Nice, from 14th August until 21st August. The holiday cost £1630. This is our one annual trip abroad, where we fully switch off from work and everyday life. We book (and have booked in the past) numerous apartments through Booking.com. We do this primarily because we felt that booking...

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Frequently asked questions (FAQ) about Booking.com customer service
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Is Booking.com a legitimate website for booking accommodations?

Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.

Can I trust Booking.com with my personal information?

Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the reviews on Booking.com genuine?

Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.

Do the prices on Booking.com match the actual costs of accommodations?

Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.

How reliable is Booking.com's customer service?

Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.

Are the pictures and descriptions of accommodations on Booking.com accurate?

Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.

Can I get a refund or modify my reservation on Booking.com?

Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.

Are the special deals and discounts on Booking.com legitimate?

Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.

Will Booking.com charge hidden fees during or after the booking process?

Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.

Can I trust Booking.com with my credit card information?

Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.

Is Booking.com affiliated with any reputable organizations?

Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.

How long has Booking.com been in business?

Booking.com was founded in 1996, and has since grown into a well-established online travel agency.

Are there any known scams associated with Booking.com?

Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.

Is Booking.com's mobile app safe to use?

The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

How does Booking.com handle disputes between guests and property owners?

Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.

Does Booking.com have a loyalty program, and is it worthwhile?

Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.

Are the star ratings on Booking.com reliable?

Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.

Does Booking.com guarantee the lowest prices for accommodations?

Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.

How can I contact Booking.com, a trusted online travel agency, for assistance with bookings or inquiries?

Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.

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