Booking.com

While booking for an attraction from Booking.com app on an iPad, the page refreshed back to the cart without giving a confirmation that the booking was done. This made me do the booking twice and both the times I did not get the confirmation page from the app.

However, the next day I realised that my money was deducted twice from my account and two tickets for the same attraction was provided to me.

I cancelled one of the bookings made and called Booking.com to provide the refund. They said the supplier won't issue a refund hence they cannot give me a refund. I contacted the supplier, and they told me they are willing to give a refund to booking.com if they approached them but they cannot give me the refund directly. I tried to explain this to booking.com but they were not willing to listen. I asked them to transfer me to their manager and they still refused.

They were very rude and unsupportive of my case, and they were not willing to even listen to my plea.

My attraction costs me USD 68.69 (AUD110/-) and since it's not a small amount, I request you to please intervene in my case and get me my refund.

Cancelled Ticket Confirmation Number: BK103056465250738

Booked on Mon 13th November 2023

Note: Ticket was cancelled within 24 hours after the booking was made.

I made a booking as early as April 23 on the Booking.com platform and was dully sent the confirmation thereof, after enquiring with the property I was informed that the property could not confirm the booking as it seemed that their (booking.com) platform was used fraudulently to list an existing property, therefore the real property had no record.

My real frustration is that booking.com is stringing me along making all kinds of promises (it’s being investigated, I will accomdated etc)

It’s now 3 Dec and no response from them.

[protected] Booking number

Pathetic service in resolving problems.

I booked an apartment named Hyde Residences in Pattaya, Thailand through Booking dot com

The advert said wifi is free of charge yet upon arrival we was advised it was basic wifi only and we had to pay additional fees of around 400 baht per week to upgrade.

After checking the apartment policies these additional fees were not mentioned anywhere.

We decided that we felt we could not trust this apartment and so we found somewhere else and left.

They refused for some time to give us our deposit back (we did eventually get that back) however to date we still lost £281 for the two week stay which we didn’t proceed with.

We have exhausted with booking com as we either get generic messages or they say the terms and conditions mean we don’t get our money back.

Technically the terms and conditions I feel have been breached as we were mis sold a property.

I don’t think I’ll be using them ever again not that they care.

J'ai réservé une voiture (C4 grand picasso) via Booking.com à LIsbonne.

J'ai payé pour cela 245.93 € 197.28 de location + 48.65 d'assurance complémentaire) à Booking. Lorsque nous avons pris la voiture à la coompagnie OK Mobility à Lisbonne, il m'a fallu payer 451.95 € (ok premium cover, fuel charge, etc). Je pensais avoir payé la location.

D'autre part nous avons eu une Dacia Logdy à la place d'une C4 Gran Picasso Citroen et enfin la caution de 200 € a été débitée.

Greetings,

My name is Debra Engel and I live in Victoria Australia. My phone number is [protected]

My booking was a nightmare and Booking.com agreed to refund me the full amount of 384.80 Euros. (Refer email from them below) I have had numerous emails, they even gave mean ARN number for my bank. ARN 15425953249002862360155. My credit card number ends in 0055.

I have been waiting now for nearly 3 months for my refund. Where is it ? I am very annoyed as I have been and still do use their services.

Refer Email info below from Booking.com dated September 5, 2023. and I got the same email 6 October 23.

You just got a new message from the Booking Assistant!

Customer Service said:

Hi Debra,

We wish you a good health, and hope you are doing well.

We want to inform you that we have refunded the full amount. The refund takes approximately 7 - 12 days to reflect on the account.

Reservation details

Guest name:

Debra Engel and Werner Engel no children

Check-in:

Mon 28 Aug 2023

Check-out:

Sat 2 Sept 2023

Property name:

Emi Seaside, Crete

Booking number:

[protected]

They have stopped responding to my messages about a booking which had incorrect information, but which was only available after making a non-refundable payment.

Cascina cattabreghetta claims to have a shuttle service from milan airport - but that costs more than the room! Night of 5 to 6 dec 2023 booked sept 2023.

I have messaged customer service multiple times, who tell me to contact the property, which I did via booking.com, and have not received a reply.

And customer service reply to each of my messages in the app saying someone will reply within 24 hours - which has not happened since sept 30!

I am student from University of Westminster and I had booked the round trip flight from London(AI162) to India

(AI887) on 29th Nov and 5th Dec 2023 respectively. The purpose of coming was to appear for an exam however it got reschedule and in this situation I had to cancel my tickets. My Airline reference no is RRH5R9 and I was cancelling the ticket within 24 hours of booking the ticket, still 15000 INR was getting deducted. As per policy if the tickets are cancelled before 24 hours of booking full amount will be given and I am very disappointed with the customer handling service.

On Sep. 16th, I initially made a reservation on booking.com with confirmation number [protected], and pin code 0147, I cancelled this reservation immediately after I realized that the room was only accommodating 4 people which did not fit our requirement. Few days later I noticed my account was charged for $1356.63 and then refunded for $1284.74, for a difference of $71.89. I called customer service and was advised that in order to get a full refund of $71.89, I would be provided a link in an email and all I had to do was to follow the instructions and fill up the form via the link. I followed and replied to the email on Sept. 20.

On Sep 25, I called customer service as I have not received the refund. John Christian M answered the phone. He was very nice and advised me that I should get the money back in 2-3 business days. However it did not happen so I called customer service again, Anna Lynn answered and advised that instead of refund, I would get a credit of $71.89 into my booking.com account, by given 3 different answers from different customer service, I requested to talk to the supervisor as I wanted a firm answer of what exact way I would be refunded. Supervisor on duty was Chris, she said I would get nothing due to currency exchange. I was confused and asked why every time I was given different answers by talking to different customer service representatives, by repeating 'maybe.. maybe' Chris wasn't able to give me any answer. I felt I was not respected. The customer service did not give attention and consideration to the interest of the customer. I made my last call on Oct 11th got Emerson on the line. He appeared nicely to advise that he would contact the financial department and I should be expecting a call back within 24-48 hours. Appreciating his help I waited again and unfortunately nobody called me back until now. I am very disappointed.

My family arrived at a rental location I booked on booking.com (routes car rental) when we arrived at the counter was greeted by the rudest agent in the world. She stated that they don't rent to local residents in which was not disclosed in my contract that has been confirmed. This ruined my family mini vacation in which we had to cancel. There is no one to contact they also charged my credit card for insurance services that I did not receive. This should be illegal. This is a form of discrimination.

We booked a hotel stay in Santorini, Greece back in September 9, 2023, and we thought we booked with free cancellation before Sept 27, two weeks before check-in. Two days later we cancelled the reservation, but we found out that the confirmation was non refundable. We lost over US $1334. We contacted Booking.com customer service and it was not help at all. We think the website was cliched or not reliable and what the result from their website.

We attached the screenshot file that was similar when we booked the rooms.

Now we don't recommend anyone to book any travels through Booking.com and you can check other website like, Expedia, Kayak or direct from the hotels since the price at Booking.com was not cheaper than other sites mentioned. Other website might be easier to deal with customer service.

3 Experiences with booking.com

Nov 22. I rented an apartment in Valencia with pictures of a terrace. We arrived and there was no terrace. The landlord said it was a different apartment yet the pictures were on my booking.

Oct 23. I went to Cypress having picked an aparthotel with a pool. The hotel was basically closed for renovations, I could have still used the apartment but chose not to. I walked and checked myself into the nearest aparthotel I could find as I had never been to cypress and did not know where I was.

The original booking was refunded, but I was not compensated in any way for the inconvenience and extra cost I incurred.

Apartment 3 in Turkey, Furnished apartment with pool.

On arrival, the apartment has obviously not been cleaned for some time and the pool was like a pea soup and obviously not safe to use. The landlord sent people to clean, but this should have been done pre check in. After a week I asked when the cleaning and linen service would be. They said there was none...A holiday apartment with no linen service...am I supposed to travel with bedsheets... The landlord agreed to change the sheets only after I advise i would be checking out early. Once again though, root cause, booking.com lack of any kind of QA.

When I made this booking, I also opted for an airport transfer, booking.com booked the airport transfer, TO THE WRONG ADDRESS.

I find it amazing that such an unprofessional organisation like booking.com is actually allowed to survive. I will find alternate booking methods for the future, I would suggest everybody does the same.

host beware. don't use booking. They straight up lie and don't care. they tell you to setup direct deposit then there is no direct deposit. you have to accept cash at booking which it doesn't tell you that on the site. who can be at your house every check in. like everywhere now.

government that condones bad behavior. criminals know this rent your house destroy it then leave. thanks book.com The people at booking.com no clue total different stories but all agreed that this is scam. they didn't agree because the website should be shut down until fixed. The call desk didn't even try to fix they just agree its a scam. first time for everything.

My wife and I booked a self-catering cottage in Somerset via Booking.com

Upon our arrival on 5th August 2923, the place was filthy, smelt musty, and no cleaning had been done. Dirty sheets were still on the bed, old food was in the fridge, etc.

It was not fit for purpose, and we could not stay there.

We had travelled for 7 hours and were tired and hungry. We had brought our food, but the kitchen was dirty, so we didn't want to use it for cooking.

The cottage was in a small village, and there was nowhere to eat as the cafe/restaurant had all closed for the day.

The number provided by Booking.com to contact the owner just kept ringing, and we couldn't get hold of anyone. So we left.

Sitting in our car in a car park, we tried to get help from Booking.com, but sadly, they were useless. They couldn't help us find any alternative accommodation, and they, too, could not contact the owner. Our last call from them as we sat in a car park in pouring rain was from Singapore.

We made our own arrangements in a hotel, and have been trying to get a refund ever since of the £709 we paid. (Booking.com did refund £106, but considering we were charged a cleaning fee of £125 up front, this didn't really satisfy us! We also paid a further £481 for a hotel.)

The cottage has since been removed from the Booking.com website.

No one from Booking.com ever returned calls, and it was a useless experience trying to get anyone who understood adequately. Today, we were finally told by someone from their only contact number that nothing further could be done. There was no complaint system against Booking.com; all calls, including from a solicitor if I engaged one, had to use the only number.

So we are frustrated and unhappy with this company.

They wouldn't provide details of the owner of the cottage, so we have no way of pursuing this against them.

WE WILL NEVER USE BOOKING.COM AGAIN

Their level of customer service is beyond reprehensible.

Hello, I booked at this apartment on booking.com for 30 September 2023 upon arrival the place had no electricity and the pictures of the place where totally different place was smelling everything was very dirty could not sleep phoned host no answer and phoned bookin.com they took complaint upto now when I phone them for my refund they tell me host has not come back to them I want my refund as we ended up looking for another place to sleep which was now very expensive. I have realised everyone who has booked there has never slept in that place the advertised property is not the one physical and the property is disgusting I feel booking.com is letting this host get away with fraud/scam as they still let people book under that host have a look at the reviews

Booking Ref: [protected] pin 5136 guest Shamiso Muwande mobile [protected]

Property address is

I booked a taxi on booking.com's website, in August. I have been trying for nearly 3 months to have payment taken from the bank card and have my Wallet reinstated.

The cost of the taxi was: £411.28 – the full amount should have been taken from my bank card, but booking.com took £410 from my Wallet and the remaining balance of £1.28 from the bank card entered.

I entered my bank card details to pay for the whole taxi journey, for Thomas Goodhead, the passenger. I was logged into my booking.com account at the time, but part payment was taken from my Wallet - £410 below and only £1.28 from the bank card. I did not request payment to be taken from my Wallet, so it was taken in error. I wish to pay for the whole journey with the bank card on the booking, as I need to pay for the taxi with my work bank card, as I entered into the original booking.

The taxi team said that the accommodation team are the only people with access to my Wallet so they cannot reinstate the credit, and the accommodation department keep referring me to the taxi department - nearly 100 emails, I keep being referred to the taxi department. All I want it for booking.com to take the payment from my bank card and reinstate my £411 credit to my Wallet. And a member of the taxi team said he refunded the full amount, but he did not, so who has received my £411 as it wasnt me.

Avril Graham

[protected]

Booking reference: [protected]

Your journey

Thursday, 17 August 2023, 19:00

Tom Bradley International

Thursday, 17 August 2023

1185 Tamarack Ave, Carlsbad

scheduled pick-up

Your driver will arrive at the time you specified and wait for 15 minutes.

Your vehicle

Executive People Carrier · Up to 5 people · 5 suitcases

Provided by: Talixo

Ride ID: [protected]

For my return to London from NY I received an email from Booking.Com

Booking.com sent me an email last minute stating they were unable to process payment directly to the airline for my luggage which meant I had to pay additional buggage fee to the airline in turn booking.com would refund me. It’s been over 2 months and I haven’t received my refund. I’ve called booking.com several times, raised a dispute form on the company website and still nothing resolved nor have I received any status on the dispute resolution form I completed.

DATE: Sunday 28 May 2023

FLIGHT: 11.35am Fj920

I arrived at early attempt to check my suitcases in but informed I have to book return flight from Apia SAMOA. I inform clerk importance due to attending my Mother Funeral.

I'm informed I need to book return flight first, while attempting to book return flight, I discover I have missed my flight.

I'm informed by Fijian airlines clerk to contact Fijian Airlines; I call them immediately about my urgency to attend my Mother Funeral in Apia Samoa.

Fijian Airlines staff polite and are sorry for my loss, I requested booking the next flight out but was informed no other flights tonight.

They inform me to contact Booking.com and send my mother death certificate and they will contact them to release funds to book another flight.

I call Booking.com immediately after phone call with Fijian Airlines, informing Booking.com about my urgency to attend Mother Funeral.

Booking.com first staff member unsure how to help me, I asked them to please put me through to someone who can,

Next Booking.com staff was more experienced I informed him of urgency to attend funeral of my mother. I emailed my mother death certificate to Booking.com staff.

I attempted numerous times to get my reimbursement with nil success and I missed my mother Funeral devasted and spent that day crying in my room.

Its Sunday 6 November 2023 I still have not received my reimbursement and still struggling with loss my mother unable to attend funeral and then losing my Father Tuesday 8 August 2023

I want staff to know importance of following through with procedures and the heartache it cost customers especially they lose those they Love dearly unable to give close sure.

Hope to get a response soon.

Theresa Tanuvasa

Hello,

I've booked a 5 nights stay (28 Oct. to 2 Nov. 2023) at The Park Hotel (64, Belgrave Road, Westminster Borough, London, SW1V 2BP, United Kingdom), confirmation #[protected], via Booking.com, for the total value of 920€.

The purpose of my trip was to visit a friend who lives in London.

One day before the intended travel, I was informed that my friend has tragically lost his father in the current Middle-East war. Needless to say I had to cancel the entire trip.

I've requested the cancellation of the reservation on Booking.com, via the online form. Having not received a reply, I contacted Booking.com by phone on 27 Oct. evening. I was informed by their agent that they will contact the hotel, and that the hotel "will do the necessary".

Minutes after, I received an email from Booking.com explaining that they approached The Park Hotel on my behalf to request the cancellation, and that the accommodation is unable to make an exception in this case, and I will be charged the entire reservation fee, i.e. the whole 920€.

I have contacted the hotel directly to explain the situation, but they have reiterated their refusal to cancel the reservation, or even part of it.

Considering this is an Act Of God, I believe I should be reimbursed, at least partially, for the reservation.

Let alone enforcing the legal aspect of an Act Of God, I estimate that a human understanding of the tragic situation should be taken into consideration.

Dear Sir / Madam,

I am writing to you to raise an issue about: Online travel agent

The issue that I have experienced was: Dear

Sir/Madam

I done this villa booking in morocco they provided me with the contact details to get in touch to arrange for key collection this user is registered as English speaking before 3 days of arrival I contact the site for key collection and try to arrange a meet up time I ask if I can do early check in the contact agreed I ask for the fees they didn't tell me anything few hours before my arrival the site contact ask me I have to pay 1600dhiram which was nearly 1 day extra price I advice I will come on my normal check in time the contact refused and said I have to pay this extra money as her son is sick I couldn't understand her because she speak Arabic only and I ask my wife to speak with her she started to abuse my wife on this I message her that I will complaint about this to booking.com and on that she advice she had already cancelled my booking and wont let me in that house when I came back for 2 weeks I complaint about this to booking.com and I also have screen shot of conversation but they refuse to refund me my money

It occurred on: 01/10/2023

This meant that my £408 and my day wasted

i just want my money back

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

BILAL SARFARAZ

Booking Reference 4037.535.605

3796

37 Lansdowne Avenue,

Slough Berkshire

sl13sg