House rental Florida
When we arrived at the boho style property in bonita springs florida on tues 26th sep at 10pm and as soon as we got in we see the door had been smashed in and locks changed 3 times in the past which we have photo proof and immediately did not feel safe and had to barricade the door with a sofa just to try and get some sleep as we had been travelling for 15 hours and it was late at night so we we left in the morning and booked another house as this place was not secure and the photos on the web site must be 20 yrs old as it was in a poor state so we will require our money back or I will be taken legal action. We can not access email in usa so can respond after the 10th oct with photos or call us +[protected] thank you.
Desired outcome: please refund
Bookings.Com incompetency
Good DAY
I made a booking for the below, last week Thursday 2023/09/21 at Amanzimtoti Beachfront Holiday Apartment, Flat No 23, and the booking was confirmed but unfortunately there were no vacant rooms in that hotel. The owner was shocked because he was fully booked, and he asked that I cancel.
Booking.com does not verify if there are vacant rooms in a hotel but however it confirms booking. I request that I get my money in full because money was deducted from my account, but the error is on BOOKING.COM.
I still await payment or reimbursement till date.
Desired outcome: Reimbursement without any cancellation fee since booking.com is the one in the wrong
Bed bugs in the bed
I recently stayed in an Airbnb apartment in Golden Square, London, 17-22 Sept., booked and paid through Booking.com and had the most horrific experience. I awoke early in the morning to see bed bugs on the sheet and on the duvet right near my face and my head. I rushed out of the bed and managed to take photos before crushing them. I immediately wrote to...
Payment that Booking.com won't stop.
On the 7 of September, I booked a house to stay in from the 8-11. However, I never received a conformation and pin. I tried my best to contact them, which it's not easy to. When I did get in contact with their customer service department they kept asking for a conformation and pin which I never received. I used Affirm to do my payment plan through, but I am unable to stop the payment for something that I never used. Afrrim keep telling me that Booking.com has to stop it I given the ID for the payment but Booking.com will not cancel the payment. It does even showup in their Booking portal.
Desired outcome: I would like for this issue to be corrected.
A scam through booking.com
Hello. On September 20th I have made a reservation request for the Studio atypique canal in Paris. The exact address put on booking.com is 9 Rue Pierre Dupont, 10th arr., Paris, 75010, France. In order to make the reservation and pay for it, I contacted the property owner via Telegram as @lisapartments98, as the booking description said to do so. Lisa...
Flight cancellation and refund. My name is Nompumelelo Ndlovu. I booked a flight from Durban to London for the 6th ( ref: 40-[protected])
In 16 July 2023 I cancelled the flight. I have been awaiting for a refund as I need to book for another flight. My communication with your consultant ms has not been helpful. I have been told that the airline( emirates) are the course of the delay in my payment. One consultant from you side gave me the Airline reference no. - KRUPAF for me to do my own follow ups. The airline confirmed that a payment was made 15 days after the refund was requested.
I have been going back and forth with this with limited support. My last contact with the airline, they informed me that it is booking. Com’s responsibility to follow up about my refund if there are issues, telling me that you should be contacting their sales support team if the ref does not appear in 15 days which has long past.
Can I be assisted with getting my refund as soon as possible as I been to make another booking.
Desired outcome: To receive my payment refund as soon as possible.Email address:[protected]@gmail.com
Customer service experience
I am writing to request a reimbursement for the phone charges incurred during a recent conversation with your customer service team. I was prompted to call your customer service number, which I found within the app, regarding an issue with a refund. Unfortunately, at no point during the process was it indicated that the number was subject to charges, and...
Read full complaintRefund for a cancelled flight
I booked a flight for three people on Egypt Air through booking.com. The ticket for one person was cancelled. No refund was received since 26 July 2023. I contacted Egypt Air about a refund and they said they only refund tickets booked directly from their website, and was told to contact the agent. The details of the cancelled flight are as stated below...
Read full complaintFlight cancelled without notification
We booked tickets with Booking.com, details as follows: Booking.com Customer reference: 40-[protected] Booking details: Etihad Airways Sydney (SYD) to Johannesburg (JNB) Wed 23 Aug · 15:05 - Thu 24 Aug · 08:05 Booking reference: 634Q4H Etihad Airways Johannesburg (JNB) to Sydney (SYD) Wed 6 Sept · 09:35 - Fri 8 Sept · 06:20 Booking reference...
Quality of hotel, much lower than advertised
My wife Suzanne and myself Jalal Mansour have reserved 4 nights 12-09-2023 to 16-09-2023 at The Peak Hotel Suites & SPA - Taksim Pera Istanbul: Confirmation: [protected]. We relied on the photos and description of the hotel as you showed us on the internet; the rooms looked fantastic, spacious the reports were very encouraging. We were extremely...
Read full complaintHotel booking through them but never resolved..
I have booked the hotel with the description of having sofa bed which wasn't provided at all. So, I have contacted booking.com customer service I have been told it would be resolve in 2 hours, but nothing has happened. I had called back again to customer service and been promised that I would be relocate to another hotel if the hotel I was staying cannot...
Read full complaintMy room was not available to move in which is booked and confirmed through Booking.com
My room was not available to move in which is booked and confirmed through Booking.com:
Details:
Booking ref.: Confirmation number: [protected]
Date: 9/9 -10/9 (1 night)
Hotel: Harbourside Hotel
Such room was booked with a confirmation, unfortunately, Hotel informed that no any room in available to me. Few date later, Booking.com also informed that such booking is in-Valid since my credit card's problem!
It is unreasonable! I still using my credit card everyday!
I lost my family trip since it is fully booking everywhere since there is Air show at surrounding! (Hotel side offered my that can allows me to choice other hotel, it is useless)
Also, the serious point is it is 'Lying' from Hotel, and no any 'secured booking' from your company!
Finally, I writing my dissatisfaction and requesting to claim a compensation for my inconvenience!
Looking forward for your reply.
MR. Wong
(booking Email: [protected]@hotmail.com)
Desired outcome: Compensation : room price as booked (119 Pound)
Travel credit
Booking.com offered me a deal on the 15th January 2023 to receive 10% back in Travel Credits if I was to book an eligible stay before the 17th January 2023. I booked an eligible stay within the specified time and received an email on the 16th January 2023 advising me that my travel credit would be applied to my account after i completed my stay. My stay wa...
Read full complaintFake owner got my payment
On Aug 28, I got instructions from booking.com to pay for my stay in London. I made a debit balance through IBAN. The owner confirmed my payment, but no PIN code sent me back. A few days later, the owner did not respond anymore. I was scammed over £1,000 and asked for help over the last few days. I tried all phone numbers Booking provided, but not...
Ambassador Inn hotel
I paid in full to Ambassador Inn Hotel. cancelled my hotel reservation, at the Ambassador Inn located on 925 Interstate Drive in Manchester Tennessee 37355. The room was filthy, smelled of mildew, and roaches crawling. It was disgusting. After staying half night, I was sick with disgust. I cancelled the remaining days at this hotel. The motel attendant...
Read full complaintBooking refund
I booked a 1 night stay at ibis hotel through booking.com.I entered my card details and an automated reply returned stating payment taken but booking declined,and that a refund would be issued. I then immediately re booked same name, same card, same date and all went rhrough fine. However now I find out I have been charged for 2 bookings.I have contacted booking.com.They state that as I have made 2 bookings ibis will not cancel or refund.However ibis state the problem lies with booking.com.They state its out of their hands.I believe it was a technical issue with booking.com.They should resolve and refund one of my bookings.
Desired outcome: Refund for 1 booking
Error in managing a reservation amendment and lack of accountability in resolving the issues caused
Your Ref:[protected] Hotel: Corendon, Amsterdam New West Dates: Fri 13th Oct - Mon 16th Oct (3 nights) Rooms: 3 (each for 2 adults) We booked 3 rooms for 3 nights but needed to slightly amend the reservation, on behalf of one couple in the group, who would not be able to make the first night. So we requested cancellation of ONE night for one of the room...
Read full complaintFlight
Dear Booking.com Customer Service Team, I would like to express my concerns and request an explanation regarding my recent booking experience. I made a reservation for a round-trip flight from Manila to Butuan with the booking reference number 40-[protected], and i paid AUD$303.64 with my credit card. I did receive a confirmation email from Booking.com...
Read full complaintCustomer support contact
I have tried every avenue to get contact details for your customer support team, your website states I can contact you via phone or messaging, but there is no link to be able to open messaging or no phone number listed to be able to call.
I have checked the internet (several sites) each one directing me to your official website, which does not give access to live chat, messaging of phone numbers.
Desired outcome: as a matter of urgency, I need contact details
Booking number [protected] - no show charge on apartments soliceto
Hi there I have been trying to make a complaint through Booking.coms internal email Comms for over a week. I am disgusted by the service. In short - I booked a holiday for 8 nights to Apartments Soliceto in Alcudia Majorca to arrive 20-28th August. The cost was given as £2500 (Euros) plus VAT. 2 bedroom and confirmation said 2 Adults and 4 kids - even...
Read full complaintYes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.
Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.
Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.
Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.
Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.
Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.
Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.
Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.
Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.
Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.
Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.
Booking.com was founded in 1996, and has since grown into a well-established online travel agency.
Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.
The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.
Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.
Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.
Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.
Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.
Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.
We have received your comment. Thank you!