Booking.com

When we arrived at the boho style property in bonita springs florida on tues 26th sep at 10pm and as soon as we got in we see the door had been smashed in and locks changed 3 times in the past which we have photo proof and immediately did not feel safe and had to barricade the door with a sofa just to try and get some sleep as we had been travelling for 15 hours and it was late at night so we we left in the morning and booked another house as this place was not secure and the photos on the web site must be 20 yrs old as it was in a poor state so we will require our money back or I will be taken legal action. We can not access email in usa so can respond after the 10th oct with photos or call us +[protected] thank you.

Good DAY

I made a booking for the below, last week Thursday 2023/09/21 at Amanzimtoti Beachfront Holiday Apartment, Flat No 23, and the booking was confirmed but unfortunately there were no vacant rooms in that hotel. The owner was shocked because he was fully booked, and he asked that I cancel.

Booking.com does not verify if there are vacant rooms in a hotel but however it confirms booking. I request that I get my money in full because money was deducted from my account, but the error is on BOOKING.COM.

I still await payment or reimbursement till date.

On the 7 of September, I booked a house to stay in from the 8-11. However, I never received a conformation and pin. I tried my best to contact them, which it's not easy to. When I did get in contact with their customer service department they kept asking for a conformation and pin which I never received. I used Affirm to do my payment plan through, but I am unable to stop the payment for something that I never used. Afrrim keep telling me that Booking.com has to stop it I given the ID for the payment but Booking.com will not cancel the payment. It does even showup in their Booking portal.

In 16 July 2023 I cancelled the flight. I have been awaiting for a refund as I need to book for another flight. My communication with your consultant ms has not been helpful. I have been told that the airline( emirates) are the course of the delay in my payment. One consultant from you side gave me the Airline reference no. - KRUPAF for me to do my own follow ups. The airline confirmed that a payment was made 15 days after the refund was requested.

I have been going back and forth with this with limited support. My last contact with the airline, they informed me that it is booking. Com’s responsibility to follow up about my refund if there are issues, telling me that you should be contacting their sales support team if the ref does not appear in 15 days which has long past.

Can I be assisted with getting my refund as soon as possible as I been to make another booking.

I booked a flight for three people on Egypt Air through booking.com. The ticket for one person was cancelled. No refund was received since 26 July 2023. I contacted Egypt Air about a refund and they said they only refund tickets booked directly from their website, and was told to contact the agent.

The details of the cancelled flight are as stated below:

Customer order: 40-[protected]

Lydia O.

Aug 6 - Aug 7

Abuja - London Heathrow

The cancellation request was made and confirmed on 26 July 2023 and ever since I've been calling booking.com customer care to get a refund.

The response is my request has been escalated to the appropriate quarter, and that it would be attended to, but there is no positive development.

I recently contacted customer care via phone call and I received an email on 12 September stating ‘We are in communication with the airline on the issue and will respond to your query as soon as we have any update on your case since then, I have not heard from them.

I would appreciate it if my request is granted

Thanks in anticipation of a positive action.

Best regards.

We booked tickets with Booking.com, details as follows:
Booking.com Customer reference: 40-[protected]
Booking details:
Etihad Airways Sydney (SYD) to Johannesburg (JNB)
Wed 23 Aug · 15:05 - Thu 24 Aug · 08:05 Booking reference: 634Q4H
Etihad Airways Johannesburg (JNB) to Sydney (SYD)
Wed 6 Sept · 09:35 - Fri 8 Sept · 06:20 Booking reference: 634Q4H
Traveller details:
AUD1,774.80 per ticket
Malcolm Wayne Petersen
Sannet Petersen
Mariska Priem
Mackenzie Malcolm Petersen
Spencer James Petersen

When we tried to book a hotel for our stay over in Abu Dabhi on the way back to Australia, it showed that Malcolm Petersen's name was not on the Etihad Itinerary. After numerous phone calls Booking.com refused to take responsibility for the error and told us that Etihad cancelled it. I went between Etihad and Booking.com for days and discovered that it was Booking.com that overbooked the flights and then cancelled Malcolm's ticked WITHOUT notifying us. We would have arrived in Sydney with no idea that there was no seat for him as he was still appearing on Booking.com's itinerary - even after all our phone calls. Booking.com REFUSED to admit their mistake, even right at the end they told me that we cancelled it but could provide no proof. We had no choice but to book a ticket with Etihad for the price of $2631.18, the price difference being $856.38.

Our reason for travelling was to see my mother that was very ill and could possibly have passed on. Furthermore we travelled with two disabled children - one being severely disabled. The way they sent me from pillar to post, denying and responsibility for the actions was absolutely disgusting and caused extra stress and tears to this difficult situation we were already facing.

Booking.com made sure that non of this information was sent by email avoiding responsibility. All calls were hopefully recorded. Etihad assured me that their calls were recorded and the Etihad operated even spoke to the operator at Booking.com at one stage.

My wife Suzanne and myself Jalal Mansour have reserved 4 nights 12-09-2023 to 16-09-2023 at The Peak Hotel Suites & SPA - Taksim Pera Istanbul:

Confirmation: [protected]. We relied on the photos and description of the hotel as you showed us on the internet; the rooms looked fantastic, spacious the reports were very encouraging.

We were extremely disappointed and mislead due to the following reasons:

- we were given room 510, it had no Air-Condition, we complained about the

quality and standard of the room, we were promised a better room

- the receptionist changed the room to 611, it was in the same condition:

1- the room was very small, shabby dim had an awful view from the window, the curtains were dusty there was no table nor a chair to sit on to wear our socks and or to write a message. We had to sit on the edge of the bed which is very uncomfortable especially for me because I have a weak back

2- the mattress is very soft and you feel the springs under your body

3- the sheets were torn and we saw stain of blood

4- there was no tissues, we asked for kleenex , they brought us a kitchen

paper roll.

5- My wife could not sleep, she was coughing severely as soon as she put her head on the pillow

6- the walls of the room are so dull and look dirty.

7- the shower cubicle was very old

7- The hotel in general did not look clean, is tired and in a poor condition

8- The breakfast is good but there was no personnel to accommodate the

clients and seat them properly, the breakfast room was over-crowded.

We informed the reception that we were leaving and we booked 3 nights through " Booking.com" in Ramada Plaza by Wyngham, System reference: 390849, Reservation N0: 3235906 invoice N0: REA2023000014043 which we paid directly to the hotel.

We kindly ask you to reimburse us the amount paid to you regarding The Peak Hotel bearing in mind that we are good customers of "Booking.com"

Jalal Mansour

I have booked the hotel with the description of having sofa bed which wasn't provided at all. So, I have contacted booking.com customer service I have been told it would be resolve in 2 hours, but nothing has happened. I had called back again to customer service and been promised that I would be relocate to another hotel if the hotel I was staying cannot provide me the room with sofa bed. But again no one contacted me I had to sleep on the floor for 3 nights having children I can't let them sleep on the floor. I had called again to customer service but no resolve booking. com blaming Hotel's staff and they are blaming booking.com. No one wants to take responsibility and I had to suffer while paying so much. I have complained again and again to booking.com instead of resolving they are telling me to deal with the hotel directly, so my question is did I booked the hotel directly or I have booked it with booking.com?

My holiday with my family was totally ruined I have driven 9 hours from my home to Chicago and hasn't slept.

Every time I had contacted booking.com they have all given me different answer I wanted to speak to the manager or supervisor, but no one passed it to him or her for me to speak.

I needed someone to look into this matter urgently as i have enough of this unprofessional customer service behavior.

Please do not hesitate to contact me.

Many Thanks

My room was not available to move in which is booked and confirmed through Booking.com:

Details:

Booking ref.: Confirmation number: [protected]

Date: 9/9 -10/9 (1 night)

Hotel: Harbourside Hotel

Such room was booked with a confirmation, unfortunately, Hotel informed that no any room in available to me. Few date later, Booking.com also informed that such booking is in-Valid since my credit card's problem!

It is unreasonable! I still using my credit card everyday!

I lost my family trip since it is fully booking everywhere since there is Air show at surrounding! (Hotel side offered my that can allows me to choice other hotel, it is useless)

Also, the serious point is it is 'Lying' from Hotel, and no any 'secured booking' from your company!

Finally, I writing my dissatisfaction and requesting to claim a compensation for my inconvenience!

Looking forward for your reply.

MR. Wong

(booking Email: [protected]@hotmail.com)

Booking.com offered me a deal on the 15th January 2023 to receive 10% back in Travel Credits if I was to book an eligible stay before the 17th January 2023. I booked an eligible stay within the specified time and received an email on the 16th January 2023 advising me that my travel credit would be applied to my account after i completed my stay. My stay was completed on the 5th June 2023 and on the 21st June 2023, I received an email from Booking.com that my travel credit of $141 AUD has been paid into my wallet.

I never received this travel credit and have emailed and called them on many occasions now and am constantly being told that the credit would be applied and it still has not. When I email them, they ask me to call them and I end up staying on the phone for extended periods of time with no resolution.

The customer service is atrocious and I am tempted to never book with this company again due to my poor experience.

I held up to m end of the bargain and booked the accommodation with Booking.com when I could have booked this accommodation with any number of accommodation websites or directly with the property.

I paid in full to Ambassador Inn Hotel. cancelled my hotel reservation, at the Ambassador Inn located on 925 Interstate Drive in Manchester Tennessee 37355. The room was filthy, smelled of mildew, and roaches crawling. It was disgusting. After staying half night, I was sick with disgust. I cancelled the remaining days at this hotel. The motel attendant explained to me I would be reimbursed. We have photos of this horrible hotel. My Reference ID: [protected], My Booking ID: [protected]. Member ID: [protected].

Booking.com is located everywhere except in the United States of America. I expected my refund back to my account in 7 business days. This has not occurred as yet. I will be forwarding a complaint to the USA Federal Trade Commission if my money has not been refunded back to my account. Booking.com is ripping off American citizens. The Hotel told me my funds would be back in my account in 7 days. I am still waiting. I ama senior citizen and need my funds. Bridget Scott, Nyack New York 10960

I booked a 1 night stay at ibis hotel through booking.com.I entered my card details and an automated reply returned stating payment taken but booking declined,and that a refund would be issued. I then immediately re booked same name, same card, same date and all went rhrough fine. However now I find out I have been charged for 2 bookings.I have contacted booking.com.They state that as I have made 2 bookings ibis will not cancel or refund.However ibis state the problem lies with booking.com.They state its out of their hands.I believe it was a technical issue with booking.com.They should resolve and refund one of my bookings.

Your Ref:[protected]

Hotel: Corendon, Amsterdam New West

Dates: Fri 13th Oct - Mon 16th Oct (3 nights)

Rooms: 3 (each for 2 adults)

We booked 3 rooms for 3 nights but needed to slightly amend the reservation, on behalf of one couple in the group, who would not be able to make the first night. So we requested cancellation of ONE night for one of the rooms only, through Booking.com.

Booking.com then erroneously cancelled the one room for all THREE nights!

Despite recognising their error Booking.com have refused to take ownership for any corrective action and simply referred us directly to the hotel, who in turn send us back to Booking.com. After fruitless ping-pong, and no further help from Booking.com any new booking can now only be made at a markedly higher rate than the original reservation. The best offer given now - for the entire room booking cancelled by Booking.com (now at 2 instead of 3 nights) is over Euro168 more than the same two nights in the original reservation.

It is unreasonable for us to be penalised for the higher costs incurred through Booking.com's error.

Dear Booking.com Customer Service Team,

I would like to express my concerns and request an explanation regarding my recent booking experience. I made a reservation for a round-trip flight from Manila to Butuan with the booking reference number 40-[protected], and i paid AUD$303.64 with my credit card. I did receive a confirmation email from Booking.com. However, on August 28th, i was refused to board on to the plane, Cebu Pacific Airline informed me that they had not received payment from Booking.com for the flight. Despite my attempts to communicate, no resolution was reached, and i had to purchase another ticket at a cost of PHP 9985.80.

This experience has been extremely frustrating, especially since it was my first time using Booking.com for flight reservations. I had been looking forward to a pleasant vacation, only to almost have my travel plans disrupted by this situation. Therefore, I kindly request Booking.com to provide me with a detailed explanation of what went wrong and where the error occurred. Why was i unable to board the flight when i had already received a confirmation email of the booking and my credit card had been charged?

I look forward to your prompt response and request a swift resolution to this matter, along with the necessary refund.

Sincerely,

Min W Li

I have tried every avenue to get contact details for your customer support team, your website states I can contact you via phone or messaging, but there is no link to be able to open messaging or no phone number listed to be able to call.

I have checked the internet (several sites) each one directing me to your official website, which does not give access to live chat, messaging of phone numbers.

Hi there

I have been trying to make a complaint through Booking.coms internal email Comms for over a week.

I am disgusted by the service.

In short - I booked a holiday for 8 nights to Apartments Soliceto in Alcudia Majorca to arrive 20-28th August. The cost was given as £2500 (Euros) plus VAT. 2 bedroom and confirmation said 2 Adults and 4 kids - even though we are 2 adults with my 2 kids.

This was my Max budget.

We changed the dates once after for an extra night to match flight change.

However on the 18th June the Apartments emailed through Booking.com to say as I hadn't said I had 2 kids with me - the price would be going up and it would be over £3K euros - which I could not afford.

On the 18th June - I replied to this email to say if this was the case I would need to cancel.

I had a booking through Booking.com in June - a night in a hotel in Carcassone. The price advertised included breakfast yet when I came to book - I was told it was just price for room - breakfast for my family was an additional £60!

£60 for 2 adults and 2 kids eating toast or fruit - is OTT.

On the 18th June - I felt like I'd been 'sold' into something twice at a lower price, with the intention to hit me with extra charges later.

I cannot afford to go over my budget by £400 in case of Majorca.