Booking.com review: Flights and reimbursement

DATE: Sunday 28 May 2023

FLIGHT: 11.35am Fj920

I arrived at early attempt to check my suitcases in but informed I have to book return flight from Apia SAMOA. I inform clerk importance due to attending my Mother Funeral.

I'm informed I need to book return flight first, while attempting to book return flight, I discover I have missed my flight.

I'm informed by Fijian airlines clerk to contact Fijian Airlines; I call them immediately about my urgency to attend my Mother Funeral in Apia Samoa.

Fijian Airlines staff polite and are sorry for my loss, I requested booking the next flight out but was informed no other flights tonight.

They inform me to contact Booking.com and send my mother death certificate and they will contact them to release funds to book another flight.

I call Booking.com immediately after phone call with Fijian Airlines, informing Booking.com about my urgency to attend Mother Funeral.

Booking.com first staff member unsure how to help me, I asked them to please put me through to someone who can,

Next Booking.com staff was more experienced I informed him of urgency to attend funeral of my mother. I emailed my mother death certificate to Booking.com staff.

I attempted numerous times to get my reimbursement with nil success and I missed my mother Funeral devasted and spent that day crying in my room.

Its Sunday 6 November 2023 I still have not received my reimbursement and still struggling with loss my mother unable to attend funeral and then losing my Father Tuesday 8 August 2023

I want staff to know importance of following through with procedures and the heartache it cost customers especially they lose those they Love dearly unable to give close sure.

Hope to get a response soon.

Theresa Tanuvasa