Booking.com

In 16 July 2023 I cancelled the flight. I have been awaiting for a refund as I need to book for another flight. My communication with your consultant ms has not been helpful. I have been told that the airline( emirates) are the course of the delay in my payment. One consultant from you side gave me the Airline reference no. - KRUPAF for me to do my own follow ups. The airline confirmed that a payment was made 15 days after the refund was requested.

I have been going back and forth with this with limited support. My last contact with the airline, they informed me that it is booking. Com’s responsibility to follow up about my refund if there are issues, telling me that you should be contacting their sales support team if the ref does not appear in 15 days which has long past.

Can I be assisted with getting my refund as soon as possible as I been to make another booking.

I am writing to request a reimbursement for the phone charges incurred during a recent conversation with your customer service team.

I was prompted to call your customer service number, which I found within the app, regarding an issue with a refund. Unfortunately, at no point during the process was it indicated that the number was subject to charges, and it was not made clear that the call was not toll-free. This lack of transparency led to an unexpected financial burden for me.

Moreover, the conversation with your customer service team took considerably longer than necessary, a fact that your representatives acknowledged during our conversation. This protracted discussion further exacerbated the financial impact of the call.

The primary reason for my call was to address an error in a refund I was due to receive. I was supposed to be refunded 420 euros, but when the refund was processed, I only received 386.40 euros. The rest of the money were supposed to go to my Wallet in the app (as I understood from the call, it was not my request), but due to an internal error, the wallet was empty. Consequently, I had to initiate the call in the first place to rectify this issue. It is disheartening that I had to expend additional funds, amounting to over 100 euros in phone charges, to recover the 33 euros that were rightfully owed to me.

I believe it is only fair and just that I receive a refund for the charges incurred during this conversation, as these charges were a direct result of issues stemming from your end. I kindly request that you refund the amount equivalent to the charges for this call.

Please find the details of the call below:

Called nr: +[protected]

Date of the call: 11th September 2023

Call duration: 46 mins 23 sec

I understand that mistakes can happen, and I trust that Booking.com values its customers and strives to maintain a high standard of service. I look forward to your prompt response and resolution of this matter. Please do not hesitate to contact me at +[protected] or andreea.[protected]@gmail.com .

I booked a flight for three people on Egypt Air through booking.com. The ticket for one person was cancelled. No refund was received since 26 July 2023. I contacted Egypt Air about a refund and they said they only refund tickets booked directly from their website, and was told to contact the agent.

The details of the cancelled flight are as stated below:

Customer order: 40-[protected]

Lydia O.

Aug 6 - Aug 7

Abuja - London Heathrow

The cancellation request was made and confirmed on 26 July 2023 and ever since I've been calling booking.com customer care to get a refund.

The response is my request has been escalated to the appropriate quarter, and that it would be attended to, but there is no positive development.

I recently contacted customer care via phone call and I received an email on 12 September stating ‘We are in communication with the airline on the issue and will respond to your query as soon as we have any update on your case since then, I have not heard from them.

I would appreciate it if my request is granted

Thanks in anticipation of a positive action.

Best regards.

We booked tickets with Booking.com, details as follows:
Booking.com Customer reference: 40-[protected]
Booking details:
Etihad Airways Sydney (SYD) to Johannesburg (JNB)
Wed 23 Aug · 15:05 - Thu 24 Aug · 08:05 Booking reference: 634Q4H
Etihad Airways Johannesburg (JNB) to Sydney (SYD)
Wed 6 Sept · 09:35 - Fri 8 Sept · 06:20 Booking reference: 634Q4H
Traveller details:
AUD1,774.80 per ticket
Malcolm Wayne Petersen
Sannet Petersen
Mariska Priem
Mackenzie Malcolm Petersen
Spencer James Petersen

When we tried to book a hotel for our stay over in Abu Dabhi on the way back to Australia, it showed that Malcolm Petersen's name was not on the Etihad Itinerary. After numerous phone calls Booking.com refused to take responsibility for the error and told us that Etihad cancelled it. I went between Etihad and Booking.com for days and discovered that it was Booking.com that overbooked the flights and then cancelled Malcolm's ticked WITHOUT notifying us. We would have arrived in Sydney with no idea that there was no seat for him as he was still appearing on Booking.com's itinerary - even after all our phone calls. Booking.com REFUSED to admit their mistake, even right at the end they told me that we cancelled it but could provide no proof. We had no choice but to book a ticket with Etihad for the price of $2631.18, the price difference being $856.38.

Our reason for travelling was to see my mother that was very ill and could possibly have passed on. Furthermore we travelled with two disabled children - one being severely disabled. The way they sent me from pillar to post, denying and responsibility for the actions was absolutely disgusting and caused extra stress and tears to this difficult situation we were already facing.

Booking.com made sure that non of this information was sent by email avoiding responsibility. All calls were hopefully recorded. Etihad assured me that their calls were recorded and the Etihad operated even spoke to the operator at Booking.com at one stage.

My wife Suzanne and myself Jalal Mansour have reserved 4 nights 12-09-2023 to 16-09-2023 at The Peak Hotel Suites & SPA - Taksim Pera Istanbul:

Confirmation: [protected]. We relied on the photos and description of the hotel as you showed us on the internet; the rooms looked fantastic, spacious the reports were very encouraging.

We were extremely disappointed and mislead due to the following reasons:

- we were given room 510, it had no Air-Condition, we complained about the

quality and standard of the room, we were promised a better room

- the receptionist changed the room to 611, it was in the same condition:

1- the room was very small, shabby dim had an awful view from the window, the curtains were dusty there was no table nor a chair to sit on to wear our socks and or to write a message. We had to sit on the edge of the bed which is very uncomfortable especially for me because I have a weak back

2- the mattress is very soft and you feel the springs under your body

3- the sheets were torn and we saw stain of blood

4- there was no tissues, we asked for kleenex , they brought us a kitchen

paper roll.

5- My wife could not sleep, she was coughing severely as soon as she put her head on the pillow

6- the walls of the room are so dull and look dirty.

7- the shower cubicle was very old

7- The hotel in general did not look clean, is tired and in a poor condition

8- The breakfast is good but there was no personnel to accommodate the

clients and seat them properly, the breakfast room was over-crowded.

We informed the reception that we were leaving and we booked 3 nights through " Booking.com" in Ramada Plaza by Wyngham, System reference: 390849, Reservation N0: 3235906 invoice N0: REA2023000014043 which we paid directly to the hotel.

We kindly ask you to reimburse us the amount paid to you regarding The Peak Hotel bearing in mind that we are good customers of "Booking.com"

Jalal Mansour

I have booked the hotel with the description of having sofa bed which wasn't provided at all. So, I have contacted booking.com customer service I have been told it would be resolve in 2 hours, but nothing has happened. I had called back again to customer service and been promised that I would be relocate to another hotel if the hotel I was staying cannot provide me the room with sofa bed. But again no one contacted me I had to sleep on the floor for 3 nights having children I can't let them sleep on the floor. I had called again to customer service but no resolve booking. com blaming Hotel's staff and they are blaming booking.com. No one wants to take responsibility and I had to suffer while paying so much. I have complained again and again to booking.com instead of resolving they are telling me to deal with the hotel directly, so my question is did I booked the hotel directly or I have booked it with booking.com?

My holiday with my family was totally ruined I have driven 9 hours from my home to Chicago and hasn't slept.

Every time I had contacted booking.com they have all given me different answer I wanted to speak to the manager or supervisor, but no one passed it to him or her for me to speak.

I needed someone to look into this matter urgently as i have enough of this unprofessional customer service behavior.

Please do not hesitate to contact me.

Many Thanks

My room was not available to move in which is booked and confirmed through Booking.com:

Details:

Booking ref.: Confirmation number: [protected]

Date: 9/9 -10/9 (1 night)

Hotel: Harbourside Hotel

Such room was booked with a confirmation, unfortunately, Hotel informed that no any room in available to me. Few date later, Booking.com also informed that such booking is in-Valid since my credit card's problem!

It is unreasonable! I still using my credit card everyday!

I lost my family trip since it is fully booking everywhere since there is Air show at surrounding! (Hotel side offered my that can allows me to choice other hotel, it is useless)

Also, the serious point is it is 'Lying' from Hotel, and no any 'secured booking' from your company!

Finally, I writing my dissatisfaction and requesting to claim a compensation for my inconvenience!

Looking forward for your reply.

MR. Wong

(booking Email: [protected]@hotmail.com)

Booking.com offered me a deal on the 15th January 2023 to receive 10% back in Travel Credits if I was to book an eligible stay before the 17th January 2023. I booked an eligible stay within the specified time and received an email on the 16th January 2023 advising me that my travel credit would be applied to my account after i completed my stay. My stay was completed on the 5th June 2023 and on the 21st June 2023, I received an email from Booking.com that my travel credit of $141 AUD has been paid into my wallet.

I never received this travel credit and have emailed and called them on many occasions now and am constantly being told that the credit would be applied and it still has not. When I email them, they ask me to call them and I end up staying on the phone for extended periods of time with no resolution.

The customer service is atrocious and I am tempted to never book with this company again due to my poor experience.

I held up to m end of the bargain and booked the accommodation with Booking.com when I could have booked this accommodation with any number of accommodation websites or directly with the property.

On Aug 28, I got instructions from booking.com to pay for my stay in London. I made a debit balance through IBAN. The owner confirmed my payment, but no PIN code sent me back. A few days later, the owner did not respond anymore.

I was scammed over £1,000 and asked for help over the last few days. I tried all phone numbers Booking provided, but not successful to get thru any real persons because they need my confirmation number and PIN code, but mine is fake and no PIN code ever received.

I sent all the supporting documents to them systematically, including my transaction receipt, correspondences with the owner, using their provided official email address, customer.[protected]@booking.com, but it was bounced back telling me it is no longer monitored. Other emails kept repeating the same message. Every conversation is a new start telling the entire story form scratch. Booking even ignored my request of confirming it was a fraud.

I found the same listing on Expedia, which was run by Vrbo and a different property manager. Worse still, it was sold out and the latest review was posted in 2019.

I want them to stop the listing first, but no response, only saw the words today " This property isn't taking reservations on our site right now."

I attach all the photos related to my case.

I paid in full to Ambassador Inn Hotel. cancelled my hotel reservation, at the Ambassador Inn located on 925 Interstate Drive in Manchester Tennessee 37355. The room was filthy, smelled of mildew, and roaches crawling. It was disgusting. After staying half night, I was sick with disgust. I cancelled the remaining days at this hotel. The motel attendant explained to me I would be reimbursed. We have photos of this horrible hotel. My Reference ID: [protected], My Booking ID: [protected]. Member ID: [protected].

Booking.com is located everywhere except in the United States of America. I expected my refund back to my account in 7 business days. This has not occurred as yet. I will be forwarding a complaint to the USA Federal Trade Commission if my money has not been refunded back to my account. Booking.com is ripping off American citizens. The Hotel told me my funds would be back in my account in 7 days. I am still waiting. I ama senior citizen and need my funds. Bridget Scott, Nyack New York 10960

I booked a 1 night stay at ibis hotel through booking.com.I entered my card details and an automated reply returned stating payment taken but booking declined,and that a refund would be issued. I then immediately re booked same name, same card, same date and all went rhrough fine. However now I find out I have been charged for 2 bookings.I have contacted booking.com.They state that as I have made 2 bookings ibis will not cancel or refund.However ibis state the problem lies with booking.com.They state its out of their hands.I believe it was a technical issue with booking.com.They should resolve and refund one of my bookings.

Your Ref:[protected]

Hotel: Corendon, Amsterdam New West

Dates: Fri 13th Oct - Mon 16th Oct (3 nights)

Rooms: 3 (each for 2 adults)

We booked 3 rooms for 3 nights but needed to slightly amend the reservation, on behalf of one couple in the group, who would not be able to make the first night. So we requested cancellation of ONE night for one of the rooms only, through Booking.com.

Booking.com then erroneously cancelled the one room for all THREE nights!

Despite recognising their error Booking.com have refused to take ownership for any corrective action and simply referred us directly to the hotel, who in turn send us back to Booking.com. After fruitless ping-pong, and no further help from Booking.com any new booking can now only be made at a markedly higher rate than the original reservation. The best offer given now - for the entire room booking cancelled by Booking.com (now at 2 instead of 3 nights) is over Euro168 more than the same two nights in the original reservation.

It is unreasonable for us to be penalised for the higher costs incurred through Booking.com's error.

Dear Booking.com Customer Service Team,

I would like to express my concerns and request an explanation regarding my recent booking experience. I made a reservation for a round-trip flight from Manila to Butuan with the booking reference number 40-[protected], and i paid AUD$303.64 with my credit card. I did receive a confirmation email from Booking.com. However, on August 28th, i was refused to board on to the plane, Cebu Pacific Airline informed me that they had not received payment from Booking.com for the flight. Despite my attempts to communicate, no resolution was reached, and i had to purchase another ticket at a cost of PHP 9985.80.

This experience has been extremely frustrating, especially since it was my first time using Booking.com for flight reservations. I had been looking forward to a pleasant vacation, only to almost have my travel plans disrupted by this situation. Therefore, I kindly request Booking.com to provide me with a detailed explanation of what went wrong and where the error occurred. Why was i unable to board the flight when i had already received a confirmation email of the booking and my credit card had been charged?

I look forward to your prompt response and request a swift resolution to this matter, along with the necessary refund.

Sincerely,

Min W Li

I have tried every avenue to get contact details for your customer support team, your website states I can contact you via phone or messaging, but there is no link to be able to open messaging or no phone number listed to be able to call.

I have checked the internet (several sites) each one directing me to your official website, which does not give access to live chat, messaging of phone numbers.

Hi there

I have been trying to make a complaint through Booking.coms internal email Comms for over a week.

I am disgusted by the service.

In short - I booked a holiday for 8 nights to Apartments Soliceto in Alcudia Majorca to arrive 20-28th August. The cost was given as £2500 (Euros) plus VAT. 2 bedroom and confirmation said 2 Adults and 4 kids - even though we are 2 adults with my 2 kids.

This was my Max budget.

We changed the dates once after for an extra night to match flight change.

However on the 18th June the Apartments emailed through Booking.com to say as I hadn't said I had 2 kids with me - the price would be going up and it would be over £3K euros - which I could not afford.

On the 18th June - I replied to this email to say if this was the case I would need to cancel.

I had a booking through Booking.com in June - a night in a hotel in Carcassone. The price advertised included breakfast yet when I came to book - I was told it was just price for room - breakfast for my family was an additional £60!

£60 for 2 adults and 2 kids eating toast or fruit - is OTT.

On the 18th June - I felt like I'd been 'sold' into something twice at a lower price, with the intention to hit me with extra charges later.

I cannot afford to go over my budget by £400 in case of Majorca.

We booked this accommodation casa Mia amalfi through booking.com.

The hitel showed air conditioning. We reached there in the middle of a heat wave and the AC was not working. We asked for a fan and they said they can’t provide one, the AC should provide ‘optimal cooling’. I messaged the property again telling them it’s not working and now we are sweating, my daughter has become sick. They said the AC was ‘Working’ in the morning. And I have to wait. I waited more and then messaged again for which they said they will send a technician. The technician came around 8 pm at night without any tools, and after checking said it’s not working, mah be theirs no gas or it’s broken. They couldn’t fix it. We leave the room telling the owner and asking for refund. He provides me an alternate accommodation that is not in Amalfi, it’s in Manori town and I don’t want to stay in Manori. I said no I don’t want this accommodation, we leave the accommodation with the family and book another hotel in the area. This whole time booking.con customer service was informed if the situation. We called them, we messaged them, they said they will try to help us. But until today? Nothing has been done. I have not been refunded, no one has apologized with a proper solution. No proper solution was given and customer service is making me go in circles. Where can I escalate this problem to someone who will actually listen and have the ability to help me with refund.

If you are or ever plan to be a User of Booking.com platform for either your travel or lodging accomodations, I hope you never experience an issue that requires Booking.com Customer Service assistance particularily with their lodging Partners.

I had a terrible experience with a 2 night Lodging booking made on Booking.com on July 25, 2023 with an Ontario private partner. The dates for the lodging were for August 4 and 5, 2023.

Because of the planned activity dates being changed we subsequently had to cancel the booking on July 27, 2023, We received confirmation from Booking.com that our Cancellation was successfully completed and was Free as it certainly was completed well within the stated policy outlined for this property.

In checking my Credit Card I did find that the Booking,com property had already billed the full amount for the lodging. As per Booking.com process any billings were the direct responsibility of the Property and they provide contact phone number and email address. Well this was a major problem as they never replied to my email follow ups and also you cannot reach the property at the phone number as "mailbox is full" and remains this way weeks later.

This is when I attempted to obtain the assistance of Booking.com Customer Service. It turns the process to do so is extremely difficult and is certainly not user friencly and for that matter appears to me set that way purposely.

When you follow what system they have in place, it does not allow for a real person to respond. It is all electronic communications and I have had to send the same requested information multiple times. Each time you are electronically informed that you will hear back in 24-48 hours. Good Luck on that. And if you do hear back, it requests the same information you have previosuly supplied, or request further information which is still the same previously supplied but simply worded slightly different.

Well weeks have gone by and I have with no Customer satisfaction and frankly it will be my last use of Booking.com.

I am being charitable in stating that Booking.com has a Customer Service department. From what I have experienced they simply have an electronic process with FAQ prompts, and well names appear on their electronic replies requesting information, it is just a name. The reason for this is that none of them are tasked with your case, because any follow up when you get no reply starts the process all over again. So it is designed as a system to not only not service real customers, but to just have customers spinning their wheels in an effort to get real service. We have all experienced such frustration with being put on hold for extended periods of time, only to give up or get disconnected.

So for those that have great experience with use of Booking.com, congratulations. And well I too had not experienced issues previously, this specific issue with Booking.com lack of real life customer service, is that they are not the Company I wish to work with in future.

Dear Travel Partner,

I'm seeking assistance for new VCC of Mr. Knoop michael and Mr.Sugimoto Hiroki.

Please see attached file for your reference. Please provide us VCC details asap so we can settle the charges since this has been running for so long.

For Mr. Knoop the VCC is Declining upon charging and for Mr. Sugimoto we Charged the wrong amount which lead to still have remaining balance of 3,950 Pesos.

Sugimoto hiroki- [protected]

knoop michael-[protected]

On 24 June I made a reservation for two nights at the Wyndham Skyline hotel in Atlantic City, NJ through Booking.com. The reservation was for 21 September. I was immediately charged $247 by Wyndham. On 16 July I canceled the reservation. I was supposed to get my refund within 5 business days. As of today, the refund has not arrived and I was never told that it would not come. I talked to customer service reps twice and was told it was the hotel’s responsibility to refund my money. I was told by the second rep that I needed to send them (Booking.com) a copy of my bank statement which is just ridiculous. Nobody asks for a copy of your bank statement unless they are trying to steal your identity. I am not sure where the responsibility lies to fix this problem, but neither company is doing anything to refund my money. Surely, someone can pick up a phone and fix this.