Booking.com

We booked this accommodation casa Mia amalfi through booking.com.

The hitel showed air conditioning. We reached there in the middle of a heat wave and the AC was not working. We asked for a fan and they said they can’t provide one, the AC should provide ‘optimal cooling’. I messaged the property again telling them it’s not working and now we are sweating, my daughter has become sick. They said the AC was ‘Working’ in the morning. And I have to wait. I waited more and then messaged again for which they said they will send a technician. The technician came around 8 pm at night without any tools, and after checking said it’s not working, mah be theirs no gas or it’s broken. They couldn’t fix it. We leave the room telling the owner and asking for refund. He provides me an alternate accommodation that is not in Amalfi, it’s in Manori town and I don’t want to stay in Manori. I said no I don’t want this accommodation, we leave the accommodation with the family and book another hotel in the area. This whole time booking.con customer service was informed if the situation. We called them, we messaged them, they said they will try to help us. But until today? Nothing has been done. I have not been refunded, no one has apologized with a proper solution. No proper solution was given and customer service is making me go in circles. Where can I escalate this problem to someone who will actually listen and have the ability to help me with refund.

Dear Travel Partner,

I'm seeking assistance for new VCC of Mr. Knoop michael and Mr.Sugimoto Hiroki.

Please see attached file for your reference. Please provide us VCC details asap so we can settle the charges since this has been running for so long.

For Mr. Knoop the VCC is Declining upon charging and for Mr. Sugimoto we Charged the wrong amount which lead to still have remaining balance of 3,950 Pesos.

Sugimoto hiroki- [protected]

knoop michael-[protected]

On 24 June I made a reservation for two nights at the Wyndham Skyline hotel in Atlantic City, NJ through Booking.com. The reservation was for 21 September. I was immediately charged $247 by Wyndham. On 16 July I canceled the reservation. I was supposed to get my refund within 5 business days. As of today, the refund has not arrived and I was never told that it would not come. I talked to customer service reps twice and was told it was the hotel’s responsibility to refund my money. I was told by the second rep that I needed to send them (Booking.com) a copy of my bank statement which is just ridiculous. Nobody asks for a copy of your bank statement unless they are trying to steal your identity. I am not sure where the responsibility lies to fix this problem, but neither company is doing anything to refund my money. Surely, someone can pick up a phone and fix this.

I set the filters with no prepayment and free cancellation, but I lost about C$250 when I cancelled the reservations.

They said the deduction is because of the conversion of the currency. My point is with the condition of free cancellation and no prepayment, they can keep the card info as they always did before, but they really shouldn't take the money from my card. Not sure why they need to convert the currency 11 months before we live in the hotel?

We have booked accommodation at Hotel Trianon Rive Gauche, Paris, through Booking.com. We were under the impression that airport transfer would be available since our hotel total is over AUD $7000. But, since we are arriving by train from London by Eurostar, instead of flying in, on Friday 22 September, could we not be collected from the Gare du Nord station and taken to our hotel?

We have contacted the hotel as per your advice but they said that this offer is provided by Booking.com.

Will you honour your advertised promotion as below and able to organise the transfer? Please advise.

Book a stay over ‎AUD 1,484‏ at this property and get a free ride from the airport

In the beginning of August I made a reservation for Hôtel L'Alsace-Gare from August 11th to 13th. On August 9th I was charged the reservation amount (232 euros) twice, first at 2:03 pm, then at 2:45 pm.

On the 11th I contacted booking.com by chat and the following day I was prompted to send an email enclosing the bank statement documents, which I did. The same day later I receive an email from booking.com enclosing an answer from the hotel saying that "virtual credit cards can't be charged twice" (I have a Revolut account with a physical credit card).

On the 15th I phoned booking.com explaining the problem, and they promised to solve the issue as fast as possible. They asked me to send the proving documents again, so I sent them once more.

On the 21st, almost one week later, still nothing happened, they didn't even answer my request, so I called again. I submitted the documents for a third time.

Today, the 24th, I sent them this message on the chat: "Given that I still haven't received my money back after 3 times trying to solve the problem, after sending the documents that prove that you charged me twice for this reservation, after calling you twice, as of today I am taking legal measures to deal with this." To which they send me an email saying that the following information was missing from the bank statements:

The merchant name

The transaction date, amount & currency

Which is absolutely not true, all information is there!

I am desperate, because they are doing nothing, just keeping my money. Could you please help?

Jul 3/23 booked a reservation for Aug 10-11/23

Jul 26/23 cancelled reservation

Aug 10/10 received email from place of reservation that I was a no show and was charged. I called them and was told they did not receive notification of cancellation and I would have to battle this out with booking.com

I called booking.com and transferred to their sister company priceline, explaining the situation. I have spoken to different employees of these companies, who all have apologized for my inconvenience and would look into this.

I have not received any communication from them.

I rent out rooms through booking.com and I have not been paid for guests who have completed stays in 2 months. These guests have all made payments to booking.com but booking.com has refused to remit these payments to me and constantly cite technical issues with their financial system. I have sent messages, made a complaint using the Booking.com complaint process and called the customer service team on several occasions but I am still very much out of pocket.

I would like my overdue payments remitted without delay.

I am an accommodation provider. My property is on the booking.com booking site. Many guests book my accommodation through booking.com. Booking.com pays me once a month after taking a commission. I have received no payments from them since late June. Trying to contact them and get answers is impossible - when you phone them, you get a person who cannot answer your question. Messages sent via the site are replied to by generic, unhelpful messages. I am based in New Zealand.

I am disgusted. Yesterday me and my two young children were subjected to one of the most unsatisfactory images I've witnessed, plastered onto the entire exterior of a public bus in Manchester.

This image was of a fully bearded man wearing nothing but a pink boob tube and pink knickers made for women.

I, and the majority of people expect these sorts of photos to be removed from view of unsuspecting and subsequently confused children in the future given the narrative you're conveying and the discomfort you're creating.

Unfortunately for you, we will no longer provide our support or use your service if this complaint is not considered and your advertisements revised.

Regards.

Made reservation on the app for 2 rooms 2 nights, listed 5 adults + 1 Child , advertised rate is $77/ night

By the time I pressed “make reservation “ button price shot up to $320 but only for 1 room 2 nights !

Immediately contacted booking.com with their app error , after 1 1/2 hours they denied it and we got stuck with it

They are. Money hungry and look for any exercise to take your money

Never again !

Closed booking.com account Deleted app

I entered my credit card on booking.com so that the taxi could be paid for by credit card. The payment was taken from my Wallet instead. Can you please take payment from my card. Avril Graham. Tel: [protected]

Taxi date: 17 August at 19.00 from Tom Bradley Airport to Tamarack Ave. Taxi provider, Talixo. Booking ID [protected]. Booking ref: [protected]

From: Roland Sinaga

Date: Sun, Aug 20, 2023 at 3:35 PM

Subject: REFUND OF MY CANCELLATION NUMBER [protected] - Best Western Plus Toronto North York Hotel & Suites

To:

Hello Booking.com,

Cancellation of my reservation with Confirmation number: [protected] has been confirmed for free on May 12, 2023 -- see email below.

However, after more than 3 months, I have NOT yet received the refund.

REFUND amounting to IDR 34,589,198 as shown Credit Card statement of BCA (Bank Central Asia)

17-APR 18-APR RUMBO MADRID ES (EUR 2.090,44 X 16.546,37) IDR 34.589.198

Credit Card details:

Issuance Bank: BCA (Bank Central Asia)

Card number: [protected]

Name of card holder: ROLAND SINAGA

Valid thru: 12/23

Please settle the REFUND as soon as possible.

Thanks - Roland Sinaga

Cellphone: +[protected]

---------- Forwarded message ---------

From: Best Western Plus Toronto North York Hotel & Suites

Date: Fri, May 12, 2023 at 7:17 AM

Subject: Booking cancelled for Best Western Plus Toronto North York Hotel & Suites

To:

Booking.com

Confirmation number: [protected]

PIN code: 0093

Your booking has been successfully cancelled for free

Dear Roland Sinaga,

We can confirm that your reservation at Best Western Plus Toronto North York Hotel & Suites has been cancelled. You don’t need to take further action, but if you have any queries for the property, their contact details are: +[protected] . The property is responsible for payment and they’ll handle any refunds (if applicable) automatically.

Best Western Plus Toronto North York Hotel & Suites

50 Norfinch Drive, North York, Toronto, M3N 1X1, Canada CANCELLED

Phone: +[protected]

Email property

You booked for 2 adults

Check-in Thursday 15 June 2023

Check-out Thursday 29 June 2023

Booking number [protected]

PIN code 0093

Free cancellation CAD 0

I used Booking.com to make a reservation at the Sonder, The Randolph, in Detroit on 8/5/2023 through 8/7/2023. The room had several things broken and the room looked like it had not been cleaned. I talked with someone within customer relations at booking.com who said they would contact Sonder, as Sonder ignored my attempts to get them to care for this. I paid $295 per night for this in Detroit? The other issue is safety. The keypad you need to enter the hotel is next to the 711 convenience store. On Saturday night, I saw the metal detectors set up, outside of the hotel. So all of the other times, you are left trying to enter the hotel when very undesirable characters are right near you trying to get into the hotel using the keypad. It seems that the Detroit police used the metal detectors in areas they have had issues, and the only one I saw by a hotel was in front of the Sonder, the Randolph. The only person I ever saw was a security guard by the elevators and on the last day, the man that knocked at my door 45 minutes before checkout. I was so frustrated when I got to the room, due to the condition, I was not going to take even more time trying to find out how to contact someone. The reason, Sonder has you check in after 4pm and checkout by 11am. Trying to deal with booking.com was just as bad. They made it sound like they would get me a refund. One escalation manager said Sonder refused and one said they never responded. One agent left me on hold for a 1/2 hour then came back and hung up on me. They offered $50 when I paid $590 for two nights. I told them to keep it as that was not appropriate for what I was given when their site said it was a 4 star hotel and it was about a one star if that. I even wrote to their CEO and was just ignored. booking.com claims they use the feedback to address hotels, but I shared feedback on websites showing how bad this hotel is and they just ignore it. Booking.com seems to be only concerned with their $$$

Complaint Confirmation# [protected]

I made a reservation for 1 night stay at RIT Inn and Conference Center, in Rochester NY through Booking.com. The reservation was specifically for a room with 2 double beds. When we arrived at hotel, we were given a room with 1 double bed. When shown the reservation specifics from Booking.com, the front desk said that a room with 1 double bed is what had been reserved, not a room with 2 double beds. The hotel was 100% full and had no other rooms to which we could be moved. When I contacted Booking.com, I was told that my reservation was made through a partner company, and therefore Customer Service could not help me. So, the hotel blamed booking.com and booking.com blamed a partner that I had no idea I was involved.

Confirmation# [protected]

PIN 020260

I can provide a copy of the confirmation notice from booking.com, which clearly states the reservation was for 2 double beds. I can also provide copies of all email correspondence while I was trying to resolve the problem, which show repeated scripted (and unhelpful) responses, as well as the 1 extremely rude response. I was repeatedly told "sorry we can't help you since this reservation was made through partner company". My confirmation notice was from booking.com and I was unaware of the involvement of a partner company. When asked for the contact information for the partner company, my request was ignored. I was also repeatedly told to contact the hotel, which I explained several times that I had already done. Not one of the 8+ customer service representatives I communicated with offered a shred of helpful input, but instead they all said "Not our problem".

When complaints through the website made no progress, I tried to email a summary to an email located on the internet. This was returned, saying that it no longer in use, and referred me back to customer service on the website, which is what I had been trying to use for the previous 36 hours.

I booked a room at Super 8 on NE 14th. It was a inexpensive room but I figured that it would work for a short stay. As a contractor I didn't have a problem with the sheetrock damage on the walls, or the textured ceiling falling down, or the carpet that was not attached to the wall, or that the remote on the TV was not properly working, or that the ice machine was unplugged, or that there was no breakfast (breakfast was to be included) or even coffee but when I realized that the dirt in the tub off our feet came from walking across the carpet I became upset! The staff was very helpful and friendly but the site manager (Mia, I believe) just blew me off. There were signs that apologized for being short staffed but it seems that corporate management has taken advantage of our economy being at full employment and cut back on their expenses by providing substandard service. Management seems not to care about customers. I do not recommend staying at the Super 8 on 14 Street NE in Des Moines.

I stayed overnight at Charlotte Guest House, London on 10th July 2023 as I was supposed to be helping someone get to a Hospital for tests the next day. Accommodation states kitchenette with microwave; all accomdation within 3 properties in Sumatra Rd. On arriving, I was put in accomadation at 213 Sumatra Rd. The room was 50 FEET from the overground train station with trains running most of the night with loud whistles as passing through the station. Info says 200 m from station.

Mugs x 2 in room, with 2 little milk containers - one of mugs was chipped n cracked.

Then at about 1am, of no sleep, I felt bugs over my chest; face; arms and in my hair. Picked them off & put on paper inside a small plastic bag.

Then taking photos & video of the trains 3.30am, I made mistake of kneeling on floor & knees stuck to carpet. At 5/5.30am, right under the back window, a giant laundry basket is being wheeled around & banging about.

The squeky bed turned out to be cracked & broken. More disgusting sticky patches to the left of the bed. Gross!

I slept not one wink, exhausted and very upset. Was there anyone at Reception? of course not! Was there access to kitchenette listed for eating the night before? NO!

I returned with bed bugs in my hair, crawling over my face at night, despite every possible anti-bug shampoo possible. I bought head lice shampoo & had to redo the application three times. I had to buy flea spray, leave EVERYTHING in the hall way (no carpet) and spray my clothes, bags, everything. I then had to respray my bedroom due to creepy-crawly bed bugs on my face, in my hair & probably in my nice, clean bed & bedroom.

Cost me a fortune... so I did the right thing, contacted Charlotte Guest House on the day of check-out; contacted Booking.com, too. Their eventual reply - venue said no refund for ANYTHING!

I have been around the World; stayed in some risky places & NEVER had this happen.

I have reported it to Camden Council & still waiting for my 48 hour 'review' from booking.com so I can put up an honest review of 211-213 Sumatra Rd.

It was 2 weeks of hell, recovering from one night in the HEllhole called Charlotte Guest House. Absolutely disgusting.

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