Booking.com

I paid in full to Ambassador Inn Hotel. cancelled my hotel reservation, at the Ambassador Inn located on 925 Interstate Drive in Manchester Tennessee 37355. The room was filthy, smelled of mildew, and roaches crawling. It was disgusting. After staying half night, I was sick with disgust. I cancelled the remaining days at this hotel. The motel attendant explained to me I would be reimbursed. We have photos of this horrible hotel. My Reference ID: [protected], My Booking ID: [protected]. Member ID: [protected].

Booking.com is located everywhere except in the United States of America. I expected my refund back to my account in 7 business days. This has not occurred as yet. I will be forwarding a complaint to the USA Federal Trade Commission if my money has not been refunded back to my account. Booking.com is ripping off American citizens. The Hotel told me my funds would be back in my account in 7 days. I am still waiting. I ama senior citizen and need my funds. Bridget Scott, Nyack New York 10960

I booked a 1 night stay at ibis hotel through booking.com.I entered my card details and an automated reply returned stating payment taken but booking declined,and that a refund would be issued. I then immediately re booked same name, same card, same date and all went rhrough fine. However now I find out I have been charged for 2 bookings.I have contacted booking.com.They state that as I have made 2 bookings ibis will not cancel or refund.However ibis state the problem lies with booking.com.They state its out of their hands.I believe it was a technical issue with booking.com.They should resolve and refund one of my bookings.

Your Ref:[protected]

Hotel: Corendon, Amsterdam New West

Dates: Fri 13th Oct - Mon 16th Oct (3 nights)

Rooms: 3 (each for 2 adults)

We booked 3 rooms for 3 nights but needed to slightly amend the reservation, on behalf of one couple in the group, who would not be able to make the first night. So we requested cancellation of ONE night for one of the rooms only, through Booking.com.

Booking.com then erroneously cancelled the one room for all THREE nights!

Despite recognising their error Booking.com have refused to take ownership for any corrective action and simply referred us directly to the hotel, who in turn send us back to Booking.com. After fruitless ping-pong, and no further help from Booking.com any new booking can now only be made at a markedly higher rate than the original reservation. The best offer given now - for the entire room booking cancelled by Booking.com (now at 2 instead of 3 nights) is over Euro168 more than the same two nights in the original reservation.

It is unreasonable for us to be penalised for the higher costs incurred through Booking.com's error.

Dear Booking.com Customer Service Team,

I would like to express my concerns and request an explanation regarding my recent booking experience. I made a reservation for a round-trip flight from Manila to Butuan with the booking reference number 40-[protected], and i paid AUD$303.64 with my credit card. I did receive a confirmation email from Booking.com. However, on August 28th, i was refused to board on to the plane, Cebu Pacific Airline informed me that they had not received payment from Booking.com for the flight. Despite my attempts to communicate, no resolution was reached, and i had to purchase another ticket at a cost of PHP 9985.80.

This experience has been extremely frustrating, especially since it was my first time using Booking.com for flight reservations. I had been looking forward to a pleasant vacation, only to almost have my travel plans disrupted by this situation. Therefore, I kindly request Booking.com to provide me with a detailed explanation of what went wrong and where the error occurred. Why was i unable to board the flight when i had already received a confirmation email of the booking and my credit card had been charged?

I look forward to your prompt response and request a swift resolution to this matter, along with the necessary refund.

Sincerely,

Min W Li

I have tried every avenue to get contact details for your customer support team, your website states I can contact you via phone or messaging, but there is no link to be able to open messaging or no phone number listed to be able to call.

I have checked the internet (several sites) each one directing me to your official website, which does not give access to live chat, messaging of phone numbers.

Hi there

I have been trying to make a complaint through Booking.coms internal email Comms for over a week.

I am disgusted by the service.

In short - I booked a holiday for 8 nights to Apartments Soliceto in Alcudia Majorca to arrive 20-28th August. The cost was given as £2500 (Euros) plus VAT. 2 bedroom and confirmation said 2 Adults and 4 kids - even though we are 2 adults with my 2 kids.

This was my Max budget.

We changed the dates once after for an extra night to match flight change.

However on the 18th June the Apartments emailed through Booking.com to say as I hadn't said I had 2 kids with me - the price would be going up and it would be over £3K euros - which I could not afford.

On the 18th June - I replied to this email to say if this was the case I would need to cancel.

I had a booking through Booking.com in June - a night in a hotel in Carcassone. The price advertised included breakfast yet when I came to book - I was told it was just price for room - breakfast for my family was an additional £60!

£60 for 2 adults and 2 kids eating toast or fruit - is OTT.

On the 18th June - I felt like I'd been 'sold' into something twice at a lower price, with the intention to hit me with extra charges later.

I cannot afford to go over my budget by £400 in case of Majorca.

We booked this accommodation casa Mia amalfi through booking.com.

The hitel showed air conditioning. We reached there in the middle of a heat wave and the AC was not working. We asked for a fan and they said they can’t provide one, the AC should provide ‘optimal cooling’. I messaged the property again telling them it’s not working and now we are sweating, my daughter has become sick. They said the AC was ‘Working’ in the morning. And I have to wait. I waited more and then messaged again for which they said they will send a technician. The technician came around 8 pm at night without any tools, and after checking said it’s not working, mah be theirs no gas or it’s broken. They couldn’t fix it. We leave the room telling the owner and asking for refund. He provides me an alternate accommodation that is not in Amalfi, it’s in Manori town and I don’t want to stay in Manori. I said no I don’t want this accommodation, we leave the accommodation with the family and book another hotel in the area. This whole time booking.con customer service was informed if the situation. We called them, we messaged them, they said they will try to help us. But until today? Nothing has been done. I have not been refunded, no one has apologized with a proper solution. No proper solution was given and customer service is making me go in circles. Where can I escalate this problem to someone who will actually listen and have the ability to help me with refund.

If you are or ever plan to be a User of Booking.com platform for either your travel or lodging accomodations, I hope you never experience an issue that requires Booking.com Customer Service assistance particularily with their lodging Partners.

I had a terrible experience with a 2 night Lodging booking made on Booking.com on July 25, 2023 with an Ontario private partner. The dates for the lodging were for August 4 and 5, 2023.

Because of the planned activity dates being changed we subsequently had to cancel the booking on July 27, 2023, We received confirmation from Booking.com that our Cancellation was successfully completed and was Free as it certainly was completed well within the stated policy outlined for this property.

In checking my Credit Card I did find that the Booking,com property had already billed the full amount for the lodging. As per Booking.com process any billings were the direct responsibility of the Property and they provide contact phone number and email address. Well this was a major problem as they never replied to my email follow ups and also you cannot reach the property at the phone number as "mailbox is full" and remains this way weeks later.

This is when I attempted to obtain the assistance of Booking.com Customer Service. It turns the process to do so is extremely difficult and is certainly not user friencly and for that matter appears to me set that way purposely.

When you follow what system they have in place, it does not allow for a real person to respond. It is all electronic communications and I have had to send the same requested information multiple times. Each time you are electronically informed that you will hear back in 24-48 hours. Good Luck on that. And if you do hear back, it requests the same information you have previosuly supplied, or request further information which is still the same previously supplied but simply worded slightly different.

Well weeks have gone by and I have with no Customer satisfaction and frankly it will be my last use of Booking.com.

I am being charitable in stating that Booking.com has a Customer Service department. From what I have experienced they simply have an electronic process with FAQ prompts, and well names appear on their electronic replies requesting information, it is just a name. The reason for this is that none of them are tasked with your case, because any follow up when you get no reply starts the process all over again. So it is designed as a system to not only not service real customers, but to just have customers spinning their wheels in an effort to get real service. We have all experienced such frustration with being put on hold for extended periods of time, only to give up or get disconnected.

So for those that have great experience with use of Booking.com, congratulations. And well I too had not experienced issues previously, this specific issue with Booking.com lack of real life customer service, is that they are not the Company I wish to work with in future.

Dear Travel Partner,

I'm seeking assistance for new VCC of Mr. Knoop michael and Mr.Sugimoto Hiroki.

Please see attached file for your reference. Please provide us VCC details asap so we can settle the charges since this has been running for so long.

For Mr. Knoop the VCC is Declining upon charging and for Mr. Sugimoto we Charged the wrong amount which lead to still have remaining balance of 3,950 Pesos.

Sugimoto hiroki- [protected]

knoop michael-[protected]

On 24 June I made a reservation for two nights at the Wyndham Skyline hotel in Atlantic City, NJ through Booking.com. The reservation was for 21 September. I was immediately charged $247 by Wyndham. On 16 July I canceled the reservation. I was supposed to get my refund within 5 business days. As of today, the refund has not arrived and I was never told that it would not come. I talked to customer service reps twice and was told it was the hotel’s responsibility to refund my money. I was told by the second rep that I needed to send them (Booking.com) a copy of my bank statement which is just ridiculous. Nobody asks for a copy of your bank statement unless they are trying to steal your identity. I am not sure where the responsibility lies to fix this problem, but neither company is doing anything to refund my money. Surely, someone can pick up a phone and fix this.

I set the filters with no prepayment and free cancellation, but I lost about C$250 when I cancelled the reservations.

They said the deduction is because of the conversion of the currency. My point is with the condition of free cancellation and no prepayment, they can keep the card info as they always did before, but they really shouldn't take the money from my card. Not sure why they need to convert the currency 11 months before we live in the hotel?

We have booked accommodation at Hotel Trianon Rive Gauche, Paris, through Booking.com. We were under the impression that airport transfer would be available since our hotel total is over AUD $7000. But, since we are arriving by train from London by Eurostar, instead of flying in, on Friday 22 September, could we not be collected from the Gare du Nord station and taken to our hotel?

We have contacted the hotel as per your advice but they said that this offer is provided by Booking.com.

Will you honour your advertised promotion as below and able to organise the transfer? Please advise.

Book a stay over ‎AUD 1,484‏ at this property and get a free ride from the airport

In the beginning of August I made a reservation for Hôtel L'Alsace-Gare from August 11th to 13th. On August 9th I was charged the reservation amount (232 euros) twice, first at 2:03 pm, then at 2:45 pm.

On the 11th I contacted booking.com by chat and the following day I was prompted to send an email enclosing the bank statement documents, which I did. The same day later I receive an email from booking.com enclosing an answer from the hotel saying that "virtual credit cards can't be charged twice" (I have a Revolut account with a physical credit card).

On the 15th I phoned booking.com explaining the problem, and they promised to solve the issue as fast as possible. They asked me to send the proving documents again, so I sent them once more.

On the 21st, almost one week later, still nothing happened, they didn't even answer my request, so I called again. I submitted the documents for a third time.

Today, the 24th, I sent them this message on the chat: "Given that I still haven't received my money back after 3 times trying to solve the problem, after sending the documents that prove that you charged me twice for this reservation, after calling you twice, as of today I am taking legal measures to deal with this." To which they send me an email saying that the following information was missing from the bank statements:

The merchant name

The transaction date, amount & currency

Which is absolutely not true, all information is there!

I am desperate, because they are doing nothing, just keeping my money. Could you please help?

Sirs

I cannot speak to an agent as the number you give requires a confirmation number without which I cannot be connected further. This is now the third response to messages from Customer services. Hopeful this will lead to assistance

I am a Genius level 3 member and have been trying to complete a booking for

Private Suite in Forest Hill, Guest house

64 Elderwood Drive, M5P 1X4 Toronto, Canada

For 6 nights from Wed 26 Jun 2024.

I have never had this problem before but when I complete the credit card details it repeatedly says ‘sorry we have not been able to take your payment’ This have been happening since yesterday.

I have tried various credit cards as well and get the same message. This is becoming very frustrating. Help please

This evening I tried using the mobile app. I found that I was offered a further 10% discount for using the mobile app but again I got the message ‘sorry we have not been able to take your payment’. I have tried phoning this evening but without a booking number the call does not get past to an agent.

I need help. I have never had this issue before. Can someone please call me……or do I have to go public through social media about this

Jul 3/23 booked a reservation for Aug 10-11/23

Jul 26/23 cancelled reservation

Aug 10/10 received email from place of reservation that I was a no show and was charged. I called them and was told they did not receive notification of cancellation and I would have to battle this out with booking.com

I called booking.com and transferred to their sister company priceline, explaining the situation. I have spoken to different employees of these companies, who all have apologized for my inconvenience and would look into this.

I have not received any communication from them.

I rent out rooms through booking.com and I have not been paid for guests who have completed stays in 2 months. These guests have all made payments to booking.com but booking.com has refused to remit these payments to me and constantly cite technical issues with their financial system. I have sent messages, made a complaint using the Booking.com complaint process and called the customer service team on several occasions but I am still very much out of pocket.

I would like my overdue payments remitted without delay.

I am an accommodation provider. My property is on the booking.com booking site. Many guests book my accommodation through booking.com. Booking.com pays me once a month after taking a commission. I have received no payments from them since late June. Trying to contact them and get answers is impossible - when you phone them, you get a person who cannot answer your question. Messages sent via the site are replied to by generic, unhelpful messages. I am based in New Zealand.

I am disgusted. Yesterday me and my two young children were subjected to one of the most unsatisfactory images I've witnessed, plastered onto the entire exterior of a public bus in Manchester.

This image was of a fully bearded man wearing nothing but a pink boob tube and pink knickers made for women.

I, and the majority of people expect these sorts of photos to be removed from view of unsuspecting and subsequently confused children in the future given the narrative you're conveying and the discomfort you're creating.

Unfortunately for you, we will no longer provide our support or use your service if this complaint is not considered and your advertisements revised.

Regards.

Made reservation on the app for 2 rooms 2 nights, listed 5 adults + 1 Child , advertised rate is $77/ night

By the time I pressed “make reservation “ button price shot up to $320 but only for 1 room 2 nights !

Immediately contacted booking.com with their app error , after 1 1/2 hours they denied it and we got stuck with it

They are. Money hungry and look for any exercise to take your money

Never again !

Closed booking.com account Deleted app