Booking.com

Dear Travel Partner,

I'm seeking assistance for new VCC of Mr. Knoop michael and Mr.Sugimoto Hiroki.

Please see attached file for your reference. Please provide us VCC details asap so we can settle the charges since this has been running for so long.

For Mr. Knoop the VCC is Declining upon charging and for Mr. Sugimoto we Charged the wrong amount which lead to still have remaining balance of 3,950 Pesos.

Sugimoto hiroki- [protected]

knoop michael-[protected]

On 24 June I made a reservation for two nights at the Wyndham Skyline hotel in Atlantic City, NJ through Booking.com. The reservation was for 21 September. I was immediately charged $247 by Wyndham. On 16 July I canceled the reservation. I was supposed to get my refund within 5 business days. As of today, the refund has not arrived and I was never told that it would not come. I talked to customer service reps twice and was told it was the hotel’s responsibility to refund my money. I was told by the second rep that I needed to send them (Booking.com) a copy of my bank statement which is just ridiculous. Nobody asks for a copy of your bank statement unless they are trying to steal your identity. I am not sure where the responsibility lies to fix this problem, but neither company is doing anything to refund my money. Surely, someone can pick up a phone and fix this.

I set the filters with no prepayment and free cancellation, but I lost about C$250 when I cancelled the reservations.

They said the deduction is because of the conversion of the currency. My point is with the condition of free cancellation and no prepayment, they can keep the card info as they always did before, but they really shouldn't take the money from my card. Not sure why they need to convert the currency 11 months before we live in the hotel?

We have booked accommodation at Hotel Trianon Rive Gauche, Paris, through Booking.com. We were under the impression that airport transfer would be available since our hotel total is over AUD $7000. But, since we are arriving by train from London by Eurostar, instead of flying in, on Friday 22 September, could we not be collected from the Gare du Nord station and taken to our hotel?

We have contacted the hotel as per your advice but they said that this offer is provided by Booking.com.

Will you honour your advertised promotion as below and able to organise the transfer? Please advise.

Book a stay over ‎AUD 1,484‏ at this property and get a free ride from the airport

Jul 3/23 booked a reservation for Aug 10-11/23

Jul 26/23 cancelled reservation

Aug 10/10 received email from place of reservation that I was a no show and was charged. I called them and was told they did not receive notification of cancellation and I would have to battle this out with booking.com

I called booking.com and transferred to their sister company priceline, explaining the situation. I have spoken to different employees of these companies, who all have apologized for my inconvenience and would look into this.

I have not received any communication from them.

I rent out rooms through booking.com and I have not been paid for guests who have completed stays in 2 months. These guests have all made payments to booking.com but booking.com has refused to remit these payments to me and constantly cite technical issues with their financial system. I have sent messages, made a complaint using the Booking.com complaint process and called the customer service team on several occasions but I am still very much out of pocket.

I would like my overdue payments remitted without delay.

I am an accommodation provider. My property is on the booking.com booking site. Many guests book my accommodation through booking.com. Booking.com pays me once a month after taking a commission. I have received no payments from them since late June. Trying to contact them and get answers is impossible - when you phone them, you get a person who cannot answer your question. Messages sent via the site are replied to by generic, unhelpful messages. I am based in New Zealand.

I am disgusted. Yesterday me and my two young children were subjected to one of the most unsatisfactory images I've witnessed, plastered onto the entire exterior of a public bus in Manchester.

This image was of a fully bearded man wearing nothing but a pink boob tube and pink knickers made for women.

I, and the majority of people expect these sorts of photos to be removed from view of unsuspecting and subsequently confused children in the future given the narrative you're conveying and the discomfort you're creating.

Unfortunately for you, we will no longer provide our support or use your service if this complaint is not considered and your advertisements revised.

Regards.

Made reservation on the app for 2 rooms 2 nights, listed 5 adults + 1 Child , advertised rate is $77/ night

By the time I pressed “make reservation “ button price shot up to $320 but only for 1 room 2 nights !

Immediately contacted booking.com with their app error , after 1 1/2 hours they denied it and we got stuck with it

They are. Money hungry and look for any exercise to take your money

Never again !

Closed booking.com account Deleted app

I entered my credit card on booking.com so that the taxi could be paid for by credit card. The payment was taken from my Wallet instead. Can you please take payment from my card. Avril Graham. Tel: [protected]

Taxi date: 17 August at 19.00 from Tom Bradley Airport to Tamarack Ave. Taxi provider, Talixo. Booking ID [protected]. Booking ref: [protected]

I booked a room at Super 8 on NE 14th. It was a inexpensive room but I figured that it would work for a short stay. As a contractor I didn't have a problem with the sheetrock damage on the walls, or the textured ceiling falling down, or the carpet that was not attached to the wall, or that the remote on the TV was not properly working, or that the ice machine was unplugged, or that there was no breakfast (breakfast was to be included) or even coffee but when I realized that the dirt in the tub off our feet came from walking across the carpet I became upset! The staff was very helpful and friendly but the site manager (Mia, I believe) just blew me off. There were signs that apologized for being short staffed but it seems that corporate management has taken advantage of our economy being at full employment and cut back on their expenses by providing substandard service. Management seems not to care about customers. I do not recommend staying at the Super 8 on 14 Street NE in Des Moines.

I stayed overnight at Charlotte Guest House, London on 10th July 2023 as I was supposed to be helping someone get to a Hospital for tests the next day. Accommodation states kitchenette with microwave; all accomdation within 3 properties in Sumatra Rd. On arriving, I was put in accomadation at 213 Sumatra Rd. The room was 50 FEET from the overground train station with trains running most of the night with loud whistles as passing through the station. Info says 200 m from station.

Mugs x 2 in room, with 2 little milk containers - one of mugs was chipped n cracked.

Then at about 1am, of no sleep, I felt bugs over my chest; face; arms and in my hair. Picked them off & put on paper inside a small plastic bag.

Then taking photos & video of the trains 3.30am, I made mistake of kneeling on floor & knees stuck to carpet. At 5/5.30am, right under the back window, a giant laundry basket is being wheeled around & banging about.

The squeky bed turned out to be cracked & broken. More disgusting sticky patches to the left of the bed. Gross!

I slept not one wink, exhausted and very upset. Was there anyone at Reception? of course not! Was there access to kitchenette listed for eating the night before? NO!

I returned with bed bugs in my hair, crawling over my face at night, despite every possible anti-bug shampoo possible. I bought head lice shampoo & had to redo the application three times. I had to buy flea spray, leave EVERYTHING in the hall way (no carpet) and spray my clothes, bags, everything. I then had to respray my bedroom due to creepy-crawly bed bugs on my face, in my hair & probably in my nice, clean bed & bedroom.

Cost me a fortune... so I did the right thing, contacted Charlotte Guest House on the day of check-out; contacted Booking.com, too. Their eventual reply - venue said no refund for ANYTHING!

I have been around the World; stayed in some risky places & NEVER had this happen.

I have reported it to Camden Council & still waiting for my 48 hour 'review' from booking.com so I can put up an honest review of 211-213 Sumatra Rd.

It was 2 weeks of hell, recovering from one night in the HEllhole called Charlotte Guest House. Absolutely disgusting.

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