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1.3 192 Reviews

FlightNetwork.com Complaints Summary

15 Resolved
177 Unresolved
Our verdict: If considering services from FlightNetwork.com with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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5:11 pm EST
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FlightNetwork.com Flightnetwork

I booked my tickets from flightnetwork on 1st Nov 2023 to fly from Wellington to Mumbai.

Then on 12th Jan 2024, I got an email from them saying there has been schedule change in the flight. They gave me 2 option, either rescheduling or refund. So I choose reschedule option. I have been waiting for reply till 29th Jan 2024 with updates. Hence requested them to start the refund process. Now on 6th feb 2024, I got an update stating, its non-refundable tickect with no alternative option given.

Therefore, I wish to file a complaint against Flightnetwork and I wish that I can get some refund.

Thanks

Desired outcome: I hope for full refund

Confidential Information Hidden: This section contains confidential information visible to verified FlightNetwork.com representatives only. If you are affiliated with FlightNetwork.com, please claim your business to access these details.

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4:35 pm EST
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FlightNetwork.com Flight-networksite.com

In telegram i have joined this flight group. Initially I have assigned for 90 bookings where in middle I got assigned with comission tickets which made my wallet balance as negative. Then they asked me to recharge for the negative balance so I can withdraw my.money after 90 tickets . I believe them and done. Then they told my level got upgraded and need to do 3 more bookings. For 2 bookings I got comission tickets . I have recharged for an amount of 10lakhs. This has emptied my bank account. Please help me with money return.

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9:11 am EDT
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FlightNetwork.com - Working as an agent for ticket booking

I am Padmakar, from India, joined as an Agent on 21st October 2023, for the purpose of Ticket Booking and your group had provided me with an app to enable me to book tickets, that are randomly allotted to me and I have to pay the same, to get the ticket booked. In turn, I will get an a commission. The commission will get multiplied, based upon my booking...

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Is FlightNetwork.com legit?

Our verdict: Complaints Board rates FlightNetwork.com highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 7% resolution rate for complaints about FlightNetwork.com raises questions. Diligently reviewing FlightNetwork.com's client feedback and resolution practices is recommended for those considering FlightNetwork.com's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

FlightNetwork.com earns 81% level of Trustworthiness

Excellent Trust Notice: FlightNetwork.com near-perfect at 81% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for FlightNetwork.com. The company provides a physical address, 17 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for flightnetwork.com can be seen as a positive aspect for FlightNetwork.com as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of FlightNetwork.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

According to our analysis, FlightNetwork.com appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

We looked up FlightNetwork.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Flightnetwork.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • FlightNetwork.com's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 7% of 0 complaints being resolved.
  • FlightNetwork.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to FlightNetwork.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:06 am EDT
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FlightNetwork.com - My work as an agent for booking tickets

One of the Telecaller (1) had introduced this concept and asked me to join the group, through a link provided by me. I joined the group and was alloted an agent, and through the said agent (2) (agent name and mobile number) I joined the group and Accordingly I joined the group and was provided with the following app (3) for booking of tickets. I went to...

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10:26 pm EDT
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FlightNetwork.com Flight tickets replacement/refund

My wife and 2 children we're not able to board yesterday (27/10/23) flight Kul - Brussels due to tickets error.

24 hours waiting for ticket replacement. Not resolve yet. Customer service not helping much, kept us waiting even we reached at checkin counter 4 hours from the schedule. Will update the outcome. Their system categorised my children as "Child" (auto select when you key in DOB) while Airlines recognised as "Adults". So they didn't allow to checked in and ask Flightnetwork to resolve the issue.

I expect Flightnetwork be responsible and replace my tickets since it's the failure of their system. Will update if they settle this properly. I already lost 24 hours and might continue waiting another 24 hours.

Claimed loss: Replacment of tickets or full refund due to failure to recognize the age of the passengers correctly.

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6:04 am EDT
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FlightNetwork.com Refund for Cancelled ticket Order MG3MFE

Further to cancellation of our ticket MG3MFE and repeated chats and assurance from your side, we are sorry to inform you that we were assured that our refund is already processed on 02.09.2023, we have not received any refund yet.

We are contacting the Bank almost everyday.

You are requested to process the refund as soon as possible as you have already received the refund from INDIGO airlines as informed from their side. Kindly inform us the mode of refund you have carried out to inform the Bank.

Also, want to know where the fund is being held.

We hope that you will do the needful as soon as possible

We expect a prompt reply from your side.

Desired outcome: Please refund as soon as possible

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2:24 am EDT
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FlightNetwork.com Refund not done by FLIGHT NETWORK

Indigo Airline cancelled my flight...they already initiated refund also...but flight network is not refunding the amount 23482

Flight date 15.sep 2023

Passenger details Nandakumar Eswaran

Coimbatore to Sharjah

Booking no CMPWNY

ORDER NO MIAK5U

EMAIL ID rohini.[protected]@gmail.com

Always they are saying they dint receive refund from airlines...

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7:24 pm EDT
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FlightNetwork.com - Terrible experience with flight network

I am writing to express my profound disappointment and frustration with my recent experience involving Flight Network. This ordeal has been nothing short of a customer service nightmare, and I feel compelled to share my grievances in the form of this review. On February 11, 2023, I made a flight reservation through Flight Network for a trip scheduled on...

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5:09 am EDT
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FlightNetwork.com - No confirmation number received plus overcharged on flights

Kindly note I made a booking on 05/09/2023 for a local flight Lift Airline through Flightnetwork online with the following details: From Johannesburg to Durban ( Kingshaka Airport) departure 21/10/23 return 23/10/23 for the following people: Noleen Morton Kelvin Roland Morton Edward Charles Morton Drucilla Claudette Morton Contact Number: +27 83 875...

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9:44 am EDT
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FlightNetwork.com Cancellation / refund of the order number- MAMHCF pertaining to the PNR number - " PUQPSA" is not yet received

Namaste Madam/Sir,

I am "Swamy Buddha Giri " with my PNB bank account number " [protected] " linked to the Debit card " 5575**********54 " had booked a multi city ticket with the order number - MAMHCF ,via the payment channel PNB linked Debit card dated 06/06/2023 of an amount 74,324.34 INR.

Due to contingent factors we cancelled all the tickets pertaining to the order number MAMHCF.

I received the refund of the cancellation of the following PNR numbers viz : XN9WVY and P1UC8E , of an amount 15,847.80 INR dated June 27th 2023 with the following details : MREF/W01/959906/[protected].

But the refund amount of 6992.1 INR is still pending pertaining to the PNR number - PUQPSA. After frequent correspondence I received the " payment reference is [protected] " from the virtual travel agent Flight Network which hasn't been received yet and I confirmed it from the Bank officials.

Desired outcome: Refund of 6912 INR against cancellation

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8:39 am EDT
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FlightNetwork.com Booking with flight network and having to pay for the flight a second time

Re: Refund. FA660 14 April 2023 08h45 PRN No: OW2Y7PI Juniea S. Ortell-Pierce

On checking in at the airport, I was informed that my payment for the booking was not received by SAFair although I had proof of payment. I booked my ticket through Flight Network, but the payment was not forwarded to SAFair. I had no option but to purchase a new ticket. Attached, please find a copy of the payment of the new ticket. Also please see correspondence from yourself.

Kindly refund me.

Regards

Mrs JS Ortell-Pierce

[protected]

Desired outcome: Refund required please

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4:35 am EDT
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FlightNetwork.com Poor communication and instruction about online check in and poor instructions on how to file a complaint

Re:

Email address:[protected]@yahoo.com

Order number:MB7DYI

London-Istanbul

Wed 21 Jun 2023-Wed 28 Jun 2023

I am writing to raise a formal complaint, so please treat this following your internal complaint procedures.

I travelled back from Istanbul to London on 28/6/2023 (scheduled to take off 1:15pm Istanbul time). I checked on your website SEVERAL TIMES (7 days before travel, 6, 5, 4, 3, 2, 1 day before...), and I never get any instructions from you about how to check in online. The website has a button for 'Check-in', but then once clicked on it just showed my flight details, which gave me the impression that we were all good to go.

At the airport, Wizzair refused to check us in, after a long queue up to the check-in counter. At very last minutes out of desperate as we might miss our flight, we were forced to pay (receipt attached) 180 euro to check in + 4% currency conversion charge (the money actually came out of my bank account is £155.05), which is a ridiculous and super unfair price given it could be done free. We then have to come to another queues (you don't have to guess, there were other fellow customers being trapped like me whom I guess also booked their ticket with Flightnetwork) to pay the fee, then come back to another huge queue to get back to the check-in counter. All that comes with 2 children we travelled with, who spent several hours travelling before that to get to the airport. Did I get the most exciting experience in my flying career? No, not exactly!

I asked the man at the check in counter, he said Wizzair's policy is we have to check in otherwise liable for a fee. I asked him further how to check in, he said I had to follow the instructions from the email they sent. I NEVER received any such email. I came back to your email to check, and you did not provide any such information, and worse, on your system my email was correctly spelled for the outbound trip, but incorrect for the return as nguyet.thi.minh.[protected]@bookjourneyair.com (photo attached). Who's fault is it that I never received any instructions from Wizzair to check in online to avoid that hefty fee? Please don't say I must know Wizzair's policy out of my curiosity, because I bought a service from you and I expect full instruction from you. You partner with Wizzair, not me, why on earth that I am expected to contact them myself to check out what I should do? Even if I was expected to do so, there should be instruction how to contact them. You did not provide anything except from your confusing website functions.

You actually sent me an email with the instruction (I forwarded below), but it was actually received AFTER the flight completed (10:49pm UK time 28/6). This is VERY WRONG.

I then called your customer services line today at [protected] and spoke to a gentleman named Shubham. He explained to me that he received my complaint there and then, but there is NO OPTION for me to raise a complaint formally, and he just cannot give me any solution. I was speechless because it is ridiculous to believe a company like you can stay above the law. As a customer, I have every rights to be protected by consumer protect rights law. If you do not have an internal procedure to resolve my complaint, it is a very serious issue and I am keen to escalate this further so you fix your business procedures for our fellow travellers' goodness. Shubham promised a supervisor will call me, but nothing has happened since then (today is 11 July). I then wrote to your customer services team, and they are all incompetent of reading my complaint nor provide any actionable way to raise a formal complaint to a person who has time to peruse what I raised.

I looked up your website and the only information I found about how to raise a complaint is:

Had a poor experience on your flight? Please contact the airline directly for any issues including; delays, schedule changes, lost baggage and all other items regarding your flight.

Had trouble booking your trip with us? We’re sorry if we didn’t meet your expectations. If you want to complain about the way we sold you the flight you should use the complaint form that is included in our travel terms and conditions under “Complaints.” If you are requesting a refund for additional costs, please remember to attach any original receipts which show clearly what additional costs incurred."

But then I go to your travel terms and conditions (attached), there is not such mention of 'complaint' in the whole document. Why do you make it so difficult for the customers to exercise their legal rights? Purposely or just a mistake? It is a waste of my time as well, I hope you can see.

This complaint is serious because I believe you are committing unfair trading, expectedly or not, but your business practices trapped a lot of vulnerable people like me into difficult situation where they have no option but to accept paying hefty fees for simple things. Your lack of responsibilities in providing clear, helpful, actionable and transparent information also caused me and my family a horrible experience. I will leave it with you to think more about how to become a more socially and ethically responsible business.

I will be clear about what I aim to achieve. If you refund me £155.05, plus £1 for the inconvenience this whole experience has caused me, I will drop it all here. But if you fail to meet it, please explain my legal rights to take the next steps externally.

Thank you very much and looking forward to hearing from you.

Desired outcome: You compensate me £156.05 and an apology for the horrible customer service.

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9:39 am EDT
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FlightNetwork.com Air line ticket refund

I am a 74 year old pensioner and finding it very hard to retrieve my refund from them. They have given me the run around and even lied when the airline confirmed to me that they have indeed given the refund to Flight Network.

I find it hard to believe that a company could blatently steal from consumers and get away with it.

However i refuse to let this go and have found the address for their head quarters if anyone needs to know: 1401-145 King street west, Toronto, Ontaria, M5H 1J8.

Please contact me if you could provide any help or information if you were successful, or if you wish to join me in a joint tribunal case.

Najeeb

Desired outcome: Please Refund

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6:21 am EDT
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FlightNetwork.com Refund on my flight, it was cancelled on 2023-02-10 at 08:48

I made an mistake by thinking SAR is South African currency but our currency is ZAR I was quoted SAR 15,158.79 when i got the notification from my bank it showed ZAR 71,336.99

At that stage, there was not enough funds in my credit card for ZAR 71,336.99 the SAR 15,158.79 would have been enough for me to cover. I cancelled with Flightnetwork as well as my credit card division, unfortunately my credit card said that the airline should cancel it from there side. This is the answer i got:

---- Forwarded Message -----

From: Flight Network

To: "[protected]@yahoo.com"

Sent: Friday, February 10, 2023, 08:53:27 AM GMT+2

Subject: Order M1R9NT

Hi D,

As agreed, we have cancelled your booking under MHF3WT

Any remaining passenger(s) will keep the original booking reference.

We will send your refund application to the airline for review. If approved, we will return your funds to the original form of payment.

Please note that according to the airline's rules, some taxes may not be refundable. An airline cancellation fee of 0.00 SAR and a handling fee of 166.00 SAR per person will be deducted from your refund. Additionally, please be advised that any extra purchases such as Support Package and possible insurances (except the travel insurance) are non-refundable. For more information, please see our Terms and Conditions.

We are currently experiencing higher than normal call volumes and the handling time for your refund may be longer than usual.

You will receive an email when your refund has been processed. Please wait for this email before contacting us as holding times are much longer than usual.

For the most up-to-date status on your refund, check the MyBookings section of our website. Simply click on the link in your confirmation email or head directly to our website.

Have a question? Please visit the FAQ section of our website for answers to some of your most common questions.

Kind regards,

Hariz S

Flight Network

Desired outcome: Please refund me my money I'm an Pensioner and do not have that kind of funds for one airline ticket. I also contacted SAA to get the refund and were told that Flightnetwork did not inform them about the cancelation.

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8:10 pm EDT
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FlightNetwork.com Flight refund not being paid

the flight number is LYUQNQ to a Darwin on the 12/03/2023. I had to cancel the flight due to medical reasons. I paid for travel insurance for the flight. I emailed my medical certificate with in the 5 day cut off period as required. flight network have refused to pay the refund saying I did not provide the medical certificate within the required time. I have proof that this incorrect which I can provide.

Desired outcome: to be paid the refund in full

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Update by Christopher JOSEPH Guerin
May 15, 2023 8:14 pm EDT

The Medical certificate was emailed on the 12/03/2023 Track Nr: [protected]

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7:00 am EDT
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FlightNetwork.com Refund of Booking M14YQR

My bookings were cancelled for "technical reasons" the day after I made and paid for them on 29th February and 2 months later I am still waiting for a refund . I am out of pocket almost $4800.

i have made 4 attempts by chat and by phone and keep being advised the matter has been referred to another team.

Can someone contact me and assist Ph [protected] Australian Mobile

Email from Flight Network of 29/2/2023

Hi Anthony C,

For technical reasons, unfortunately your flight reservation 5P86RC, 3LQNFZ has been cancelled.

We will refund you the entire cost. The money will be refunded to the original form of payment. Your refund will reach your account in 3-5 working days.

We recommend that you book your tickets through the airline directly.

We are sorry for any inconvenience this may cause you.

Kind regards,

Sufiyan P

Flight Network

Desired outcome: Refund of money

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2:02 am EDT
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FlightNetwork.com Change in a letter of name

It was a terrible terrible experience ... My son made a mistake in a letter of his name. Approached the travel agent and was told I had to contact the airline directly. Contacted the airline and was told I had to go back to agent. Airline will allow for changes only for direct bookings (if only I had known, I would never go to the travel agent for such bookings even if it cost more!) ... contacted Flight Network again and was told to go back to the airline... went back airline and they affirmed they cannot do anything ... contacted Flight Network and was told cancellation fees was $400 plus (triple the price of the ticket)... was told there was no way out. Begged for help ... was told to pay $60 to get the support team to raise the case with the airlines with no promise that the airline would charge more... I said this $60 was worth a few good day of wages for work for my boy ... answer was "sorry ma'am, it's a policy which we cannot change"... Gosh! ... Airline would have made the change for free for up to 3 letters ... What a terrible way to reap more money from people who were already on a budget ... Had no choice but to pay $60... waited for 2 days... the change from the letter from "x" to "s" is still in the queue... that speaks a lot for the cases with Flight network - felt really sorry for the experience. I hope the rest do not go through this like me.

Desired outcome: For the matter to be resolved as soon as possible and not to pay any more than we already had.

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4:40 pm EDT
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FlightNetwork.com Change of name

Flightnetwork have put two tickets in my name rather than my husbands even though it has his DOB next to one of them.

I have called them the next day to rectify this but they said it was the airlines responsibility, the airline tried to do it with our passport details but couldnt so sent me back to flightnetwork.

They charged me another £30 but I have not received the change of name.

They are not providing an email address that I can reply to I.e customer services.

Desired outcome: A change of the name on the ticket with the DOB 28/10/1975

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9:50 pm EST
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FlightNetwork.com Refund of monies

Unable to use flights booked in July, I applied for a refund via Emirates not knowing that I had been diverted to a third party, Flight Network.

Have tried to email with a no reply message, contact phone numbers do not connect and have spoken on two occasions via a virtual person via email conversation, the only thing that they have done and do very promptly was to cancel my two tickets with Emirates and supplied me a cancellation notice with a refund number of LX7291, noting the booking had been cancelled and they had to send the refund application to the airline, well the airline did not take the monies in the first instance.

Desired outcome: Was advised of a $500 AUS fee per ticket cancellation fee, just want a refund of the balance of the monies.

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2:11 pm EST
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FlightNetwork.com A cancel flight refund

I booked a flight with Flightnetwork back in 2019 but due to Travel advisory i decided to change to flight to another date and country and paid the differences.

In 2020 the flight was canceled by the airlines because of Covid-19 pandemic and I was supposed to get the refund for the cancel flight.

What in the end I got was $126 while I paid over $2,100.

Since early 2022 That I got the $126 refund I have been following up with the FlightNetwork and whenever I call they say they are waiting for AirCanada to make the refund and still the request is in process.

Desired outcome: I want the full mount to be refunded to me.

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FlightNetwork.com contacts

Phone numbers

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