FlightNetwork.com

No positives at all our flights are supposed to be through Air Asia with Flightnetwork as the booking agent .they sent the booking confirmation when you click on the link says OOOPS Error so called the airline they said the flights do not exist . Called them at least 20 times in the last 3 days and all they say is ill send another link and your flights are there . They are completely full of it. I would never use this company again.

As someone deeply familiar with the travel industry, I understand the importance of reliable service when booking flights. Looking at the reviews for FlightNetwork, it's clear that customers have had varied experiences. Some have praised the platform for offering competitive prices and good customer service, while others have expressed concerns about issues like hidden fees and delays in refunds. It's essential to approach booking with caution, carefully reviewing all details before confirming your flight. Remember, each traveler's journey is unique, and it's crucial to prioritize transparency and clear communication when choosing a travel provider.

I booked my tickets from flightnetwork on 1st Nov 2023 to fly from Wellington to Mumbai.

Then on 12th Jan 2024, I got an email from them saying there has been schedule change in the flight. They gave me 2 option, either rescheduling or refund. So I choose reschedule option. I have been waiting for reply till 29th Jan 2024 with updates. Hence requested them to start the refund process. Now on 6th feb 2024, I got an update stating, its non-refundable tickect with no alternative option given.

Therefore, I wish to file a complaint against Flightnetwork and I wish that I can get some refund.

Thanks

In telegram i have joined this flight group. Initially I have assigned for 90 bookings where in middle I got assigned with comission tickets which made my wallet balance as negative. Then they asked me to recharge for the negative balance so I can withdraw my.money after 90 tickets . I believe them and done. Then they told my level got upgraded and need to do 3 more bookings. For 2 bookings I got comission tickets . I have recharged for an amount of 10lakhs. This has emptied my bank account. Please help me with money return.

My wife and 2 children we're not able to board yesterday (27/10/23) flight Kul - Brussels due to tickets error.

24 hours waiting for ticket replacement. Not resolve yet. Customer service not helping much, kept us waiting even we reached at checkin counter 4 hours from the schedule. Will update the outcome. Their system categorised my children as "Child" (auto select when you key in DOB) while Airlines recognised as "Adults". So they didn't allow to checked in and ask Flightnetwork to resolve the issue.

I expect Flightnetwork be responsible and replace my tickets since it's the failure of their system. Will update if they settle this properly. I already lost 24 hours and might continue waiting another 24 hours.

Further to cancellation of our ticket MG3MFE and repeated chats and assurance from your side, we are sorry to inform you that we were assured that our refund is already processed on 02.09.2023, we have not received any refund yet.

We are contacting the Bank almost everyday.

You are requested to process the refund as soon as possible as you have already received the refund from INDIGO airlines as informed from their side. Kindly inform us the mode of refund you have carried out to inform the Bank.

Also, want to know where the fund is being held.

We hope that you will do the needful as soon as possible

We expect a prompt reply from your side.

Indigo Airline cancelled my flight...they already initiated refund also...but flight network is not refunding the amount 23482

Flight date 15.sep 2023

Passenger details Nandakumar Eswaran

Coimbatore to Sharjah

Booking no CMPWNY

ORDER NO MIAK5U

EMAIL ID rohini.[protected]@gmail.com

Always they are saying they dint receive refund from airlines...

Namaste Madam/Sir,

I am "Swamy Buddha Giri " with my PNB bank account number " [protected] " linked to the Debit card " 5575**********54 " had booked a multi city ticket with the order number - MAMHCF ,via the payment channel PNB linked Debit card dated 06/06/2023 of an amount 74,324.34 INR.

Due to contingent factors we cancelled all the tickets pertaining to the order number MAMHCF.

I received the refund of the cancellation of the following PNR numbers viz : XN9WVY and P1UC8E , of an amount 15,847.80 INR dated June 27th 2023 with the following details : MREF/W01/959906/[protected].

But the refund amount of 6992.1 INR is still pending pertaining to the PNR number - PUQPSA. After frequent correspondence I received the " payment reference is [protected] " from the virtual travel agent Flight Network which hasn't been received yet and I confirmed it from the Bank officials.

Re: Refund. FA660 14 April 2023 08h45 PRN No: OW2Y7PI Juniea S. Ortell-Pierce

On checking in at the airport, I was informed that my payment for the booking was not received by SAFair although I had proof of payment. I booked my ticket through Flight Network, but the payment was not forwarded to SAFair. I had no option but to purchase a new ticket. Attached, please find a copy of the payment of the new ticket. Also please see correspondence from yourself.

Kindly refund me.

Regards

Mrs JS Ortell-Pierce

[protected]

Re:

Email address:[protected]@yahoo.com

Order number:MB7DYI

London-Istanbul

Wed 21 Jun 2023-Wed 28 Jun 2023

I am writing to raise a formal complaint, so please treat this following your internal complaint procedures.

I travelled back from Istanbul to London on 28/6/2023 (scheduled to take off 1:15pm Istanbul time). I checked on your website SEVERAL TIMES (7 days before travel, 6, 5, 4, 3, 2, 1 day before...), and I never get any instructions from you about how to check in online. The website has a button for 'Check-in', but then once clicked on it just showed my flight details, which gave me the impression that we were all good to go.

At the airport, Wizzair refused to check us in, after a long queue up to the check-in counter. At very last minutes out of desperate as we might miss our flight, we were forced to pay (receipt attached) 180 euro to check in + 4% currency conversion charge (the money actually came out of my bank account is £155.05), which is a ridiculous and super unfair price given it could be done free. We then have to come to another queues (you don't have to guess, there were other fellow customers being trapped like me whom I guess also booked their ticket with Flightnetwork) to pay the fee, then come back to another huge queue to get back to the check-in counter. All that comes with 2 children we travelled with, who spent several hours travelling before that to get to the airport. Did I get the most exciting experience in my flying career? No, not exactly!

I asked the man at the check in counter, he said Wizzair's policy is we have to check in otherwise liable for a fee. I asked him further how to check in, he said I had to follow the instructions from the email they sent. I NEVER received any such email. I came back to your email to check, and you did not provide any such information, and worse, on your system my email was correctly spelled for the outbound trip, but incorrect for the return as nguyet.thi.minh.[protected]@bookjourneyair.com (photo attached). Who's fault is it that I never received any instructions from Wizzair to check in online to avoid that hefty fee? Please don't say I must know Wizzair's policy out of my curiosity, because I bought a service from you and I expect full instruction from you. You partner with Wizzair, not me, why on earth that I am expected to contact them myself to check out what I should do? Even if I was expected to do so, there should be instruction how to contact them. You did not provide anything except from your confusing website functions.

You actually sent me an email with the instruction (I forwarded below), but it was actually received AFTER the flight completed (10:49pm UK time 28/6). This is VERY WRONG.

I then called your customer services line today at [protected] and spoke to a gentleman named Shubham. He explained to me that he received my complaint there and then, but there is NO OPTION for me to raise a complaint formally, and he just cannot give me any solution. I was speechless because it is ridiculous to believe a company like you can stay above the law. As a customer, I have every rights to be protected by consumer protect rights law. If you do not have an internal procedure to resolve my complaint, it is a very serious issue and I am keen to escalate this further so you fix your business procedures for our fellow travellers' goodness. Shubham promised a supervisor will call me, but nothing has happened since then (today is 11 July). I then wrote to your customer services team, and they are all incompetent of reading my complaint nor provide any actionable way to raise a formal complaint to a person who has time to peruse what I raised.

I looked up your website and the only information I found about how to raise a complaint is:

Had a poor experience on your flight? Please contact the airline directly for any issues including; delays, schedule changes, lost baggage and all other items regarding your flight.

Had trouble booking your trip with us? We’re sorry if we didn’t meet your expectations. If you want to complain about the way we sold you the flight you should use the complaint form that is included in our travel terms and conditions under “Complaints.” If you are requesting a refund for additional costs, please remember to attach any original receipts which show clearly what additional costs incurred."

But then I go to your travel terms and conditions (attached), there is not such mention of 'complaint' in the whole document. Why do you make it so difficult for the customers to exercise their legal rights? Purposely or just a mistake? It is a waste of my time as well, I hope you can see.

This complaint is serious because I believe you are committing unfair trading, expectedly or not, but your business practices trapped a lot of vulnerable people like me into difficult situation where they have no option but to accept paying hefty fees for simple things. Your lack of responsibilities in providing clear, helpful, actionable and transparent information also caused me and my family a horrible experience. I will leave it with you to think more about how to become a more socially and ethically responsible business.

I will be clear about what I aim to achieve. If you refund me £155.05, plus £1 for the inconvenience this whole experience has caused me, I will drop it all here. But if you fail to meet it, please explain my legal rights to take the next steps externally.

Thank you very much and looking forward to hearing from you.

I am a 74 year old pensioner and finding it very hard to retrieve my refund from them. They have given me the run around and even lied when the airline confirmed to me that they have indeed given the refund to Flight Network.

I find it hard to believe that a company could blatently steal from consumers and get away with it.

However i refuse to let this go and have found the address for their head quarters if anyone needs to know: 1401-145 King street west, Toronto, Ontaria, M5H 1J8.

Please contact me if you could provide any help or information if you were successful, or if you wish to join me in a joint tribunal case.

Najeeb

I'm a senior citizen and my eyesight ain't what it used to be, I'm 63 and wear glasses for reading and distance. I didn't notice the small print on their webpage that mentions that the seat selection is an extra charge. What's worse is that they know that there ain't enough funds allocated on their site to seat selection approval by the airlines and so you can be almost 100% sure that the airlines will reject your seat selection so this is an outright farce to charge you more and a you won't know until you've paid that you were sucked in with no way to remove the option at the end. On top of that, the CSR was rude in insisting that they were right and that it's my fault for not seeing the small print... that maybe so but Quebec retail sales law says that you have the right to cancel options within a certain maximum amount of time after a purchase which is not the case here. I will be reporting this practice to the BBB and also to the Quebec consumer review board. Make matters worse they e-mailed me back insisting that they were right and in their right. Ridiculous! They showed no willingness to apply a certain amount of goodwill. Several times in my call back to them which by the way was only about 4.5 hours after my initial purchase and when I received their confirmation back by e-mail, I told the CSR that I believed him and that I had to get off the phone so that I could get back to work and he insisted that I listen to him. What a condescending SOB! If he were my employee, I would give him a stern warning and next time I would terminate him with just cause! I'm still so upset about this guy's poor behaviour that I have if I had a change of heart I would give the company a failing grade and post it all over my social media: FaceBook, Twitter, Instagram, LinkedIn and Messenger!

I recently had an experience with FlightNetwork and I must say it was not a pleasant one. As a senior citizen, my eyesight is not as sharp as it used to be, so I missed the small print on their website that mentioned the extra charge for seat selection. To make matters worse, they knew that the airlines would reject the seat selection due to insufficient funds allocated on their site, yet they still charged me for it. I was not aware of this until after I had paid, and there was no way to remove the option at the end.

When I contacted their customer service representative, they were extremely rude and insisted that it was my fault for not seeing the small print. However, according to Quebec retail sales law, I have the right to cancel options within a certain amount of time after a purchase, which was not the case here. I plan to report this practice to the BBB and the Quebec consumer review board.

To make matters worse, FlightNetwork e-mailed me back insisting that they were right and showed no willingness to apply any goodwill. During my call back to them, I told the CSR that I believed them and that I had to get off the phone to get back to work, but they insisted that I listen to them. Their behavior was condescending and unprofessional. If they were my employee, I would give them a stern warning and terminate them with just cause if it happened again.

Overall, I am extremely upset about this experience and would give FlightNetwork a failing grade. I plan to post about it on all my social media platforms, including Facebook, Twitter, Instagram, LinkedIn, and Messenger. It's important to me that others are aware of this company's poor behavior and practices.

FlightNetwork is a company that I would not recommend to anyone. Their customer service is terrible and I had a really bad experience with them. I had a flight booked with United Airlines and unfortunately, a segment of my flight was cancelled by the airline. According to United Airlines' policy, if the flight or part of it is cancelled by the airline, the customer is entitled to a full refund. However, FlightNetwork refused to process the refund that was owed to me and instead offered me a flight credit that had to be used from the time that I made the booking. This was not acceptable to me and they even tried to charge me a $100 service charge in order to qualify for the flight credit. I was very upset with their response and after multiple phone calls and emails, there was still no resolution.

I was so frustrated with FlightNetwork that I decided to contact my credit card company's fraud department to dispute the charge and demand a charge-back. It only took me 10 minutes on the phone and within 5 business days, I saw the money credited back to my credit card. It turns out that the credit card company draws the money directly from FlightNetwork's banking institution. This was by far the worst customer service experience I have ever had and I can't believe that they thought they could get away with it. It's just not right! If it happened to me, I'm sure it has happened to others. I strongly advise against booking with FlightNetwork and I wouldn't want anyone else to go through a similar ordeal.

I bought some really cheap plane tickets from FlightNetwork for a trip I'm taking in September 2022. But when April 2022 rolled around, I found out that two of my flights had been cancelled and not rescheduled. And guess what? Nobody told me about it! So I had to call FlightNetwork four times over two days just to get some help. And let me tell you, it was a real pain in the neck.

The first time I called, I got transferred four times. And every time I got transferred, I had to start all over again with ALL of my information. It was like nobody was listening to me! And then, when I finally got transferred to the right person, my call got dropped! Can you believe it? I was so frustrated. But then, somebody from London called me back. But when I answered, they couldn't hear me! What a mess.

So I got an email telling me to call back if I needed help. And of course, I did need help. So I called back. And guess what? The whole process started all over again. Multiple transfers, repeating the same information with each transfer, and then another dropped call! And then I got an email telling me to call back again if I still needed help. It was like a never-ending cycle.

The third time I called, I got transferred multiple times again. And finally, the last representative told me that nobody could help me. And that I would be getting a call back in 72 hours. But the next day, I got an email saying that I didn't answer their phone call (even though there was no record of any missed calls on my phone). And then they told me to call back if I still needed help. So I called back again. And you guessed it - the same thing happened all over again. Multiple transfers, repeating all of my information, and then another dropped call!

I have to say, I think FlightNetwork is just trying to stall and make people give up. And I strongly suspect that the transfers are intended to make people give up too. And if they don't give up, calls mysteriously get disconnected and call-backs mysteriously get disconnected too. It's like they don't want to help you at all!

Honestly, I think you get what you pay for. And in this case, cheap tickets lead to horrendous service. I travel a lot, and I would never use FlightNetwork again, even if they were the only option available. Their "service" is a gross misuse of the word.

FlightNetwork is the worst company I have ever dealt with. Their customer service is disrespectful, incompetent, and dishonest. I have called them six times and have been on hold for over 15 hours in total. Many of the agents were clearly not at their desks as you could hear the moving traffic in the background.

When an agent finally answers the call, they ask for your order number and name. After confirming that they see your ticket, they put you on hold for an indefinite amount of time or for a few minutes before ending the call and sending an automated email saying they tried calling back (which is a lie). The agents I spoke to sent me on a wild goose chase, and they have no idea what they are doing.

I have been trying to resolve an issue with them for over a week now, and my trip is only a few days away. They tell lies and are so cold. I used FlightNetwork in 2010 and had a similarly bad experience. I thought I would give them another chance, but they have outdone themselves.

I have used other travel services like Flight Hub, Expedia, Travelocity, Momondo, Cheapflights.ca, and Booking.com, and have never received such terrible service. I would advise anyone to avoid FlightNetwork at all costs. Just use another service that's a couple of dollars cheaper.

My dad's flight from Brazil got cancelled by Azul Airlines, so I decided to get a refund for the trip. However, my experience with FlightNetwork was not a pleasant one.

Firstly, the number listed on their website to contact them was not working due to technical errors. We tried calling them for three days in a row, but we got the same message every time.

Finally, we found another number on their website related to COVID-19. However, we were told that they could only help people with flights scheduled within 14 days, and we had only three days left until my dad's flight on March 25, 2020. We called this number four times every day, but after being on hold for exactly two hours, the call would drop.

Yesterday, I was finally able to get through to an agent, but he told me that I needed to call Azul Airlines. I explained to him that I had already called Azul and Jetblue (the other portion of the flight), but both companies told me that they could not do anything since I bought the tickets through a third party (FlightNetwork). Both airlines would have refunded these flights without any fees.

The agent said that he would do some research and put me on hold for another 30 minutes, but then the call got dropped again. The flight was scheduled for that day, and I was worried that I might never see that $750.

To make matters worse, I was surprised when I first received confirmation of the ticket I bought back in November 2019. It was $80 more than what I was quoted on Kayak. It turned out that without my consent, they added travel insurance.

What's more, on their site, it says that if you have purchased Manulife Insurance coverage and are leaving on or after Tuesday, March 17, 2020, you will NOT be covered for COVID-19. This only made me more upset because the insurance I never intended to have, but paid for otherwise, is now worthless.

All in all, my experience with FlightNetwork was terrible, and I will make sure everyone I know is aware of this level of service.

FlightNetwork is a website that I have used before and always trusted. Recently, I decided to invite my sister and father to come visit me, so I purchased two tickets from FlightNetwork, along with an extra plan for cancellation and their premium support package. This package includes expedited email replies, expedited refunds, immediate VIP phone support, and priority schedule change support. I thought this would be a great way to ensure that everything went smoothly.

However, I made a mistake when typing my sister's name and missed one letter. I realized this when I received the booking confirmation email, so I immediately contacted FlightNetwork by email to ask them to add the missing letter. Unfortunately, I did not receive a reply until the next morning, and when I called, the representative told me that I would have to cancel the ticket and buy it again for an extra $200. I was shocked and upset by this response, as I had always trusted FlightNetwork and their customer service.

I decided to do some research online and found that most booking companies will fix name misspellings for free, especially if it is only a few letters. When I called FlightNetwork again, another representative told me the same thing, and I was extremely frustrated by their lack of help. I decided to cancel the two tickets and not deal with them anymore, even though I had purchased the cancel protection plan. The representative told me that this plan would not cover me because it was a willing cancel, which I found to be unfair.

In the end, I canceled the two tickets and was charged $148 in fees. I was disappointed by my experience with FlightNetwork and felt that they did not provide the customer service that I had come to expect from them. I hope that they will improve their policies and procedures in the future to better serve their customers.

So, I recently had an experience with FlightNetwork that I feel compelled to share. My friends and I were trying to purchase a flight from Bangkok to Calgary for the three of us. We attempted to buy the flight on FlightNetwork's website, but we encountered a system glitch that said our payment was declined twice. However, we later found out that we were actually charged twice for the same flight for the same three people. Frustrated with the situation, we decided to purchase a flight on FlightHub instead.

We then tried to get a refund from FlightNetwork, but they refused to acknowledge that there was a fault in their system or that we were owed a refund. We provided proof of purchase from FlightHub, which was time-stamped after the transactions from FlightNetwork's site, but we were consistently told that our case would be sent to their resolution team and that they would get back to us. Unfortunately, we haven't received a single call back from them in almost three weeks.

We decided to contact our credit card company to dispute the charges and are currently awaiting a resolution from that end. It's frustrating that FlightNetwork refuses to even attempt to correct the issue, despite all of the compromises we've offered. FlightHub, on the other hand, has been incredibly accommodating by offering to give us the ability to reschedule our flight for up to a year from its scheduled date if FlightNetwork refunds one of the flights and we use the other one.

Our advice to anyone considering purchasing flights from FlightNetwork is to avoid it. While they may not be fraudulent or disreputable, their website has dangerous glitches that can cost you thousands of dollars. Additionally, their customer service is poor and not streamlined to correct such issues, but rather to allow time to render them moot. We highly recommend FlightHub for their outstanding customer service and willingness to work with us during this ordeal.

It's important to note that we are currently in Thailand and attempting to come back home to cover worker shortages caused by Covid/Omicron as we are healthcare essential services. If anyone is interested in verifying any of the claims made in this review, please respond here, and I can provide further information.