BJ's Wholesale Club’s earns a 1.1-star rating from 10 reviews and 474 complaints, showing that the majority of shoppers are dissatisfied with purchases and membership benefits.
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-5 star rating beware of gift card scam
Purchased several $500.00 Disney Gift Cards for $479.99 at their Paramus, NJ warehouse in April 2025. Went back one week later and was charged the full $500.00. A few weeks later I received BJ's Smart Saver catalog and the $500.00 Gift Card was advertised for $474.49.
Supposedly I picked up the wrong card but they wouldn't exchange the card for the correct card. Isn't $500.00, $500.00?
Clerk (Aiyana) and store manager (Pedro) were no help. Contacted Customer Service and between Mabel, Gerber (Supvsr)and Joseline (Supvsr) just got the run around. Customer Service Mgr (Jorman) never called me back.
Just got off the phone with Customer Service again to cancel my membership and get off their email & mailing lists. They didn't even ask why.
Recommendation: You are better off at Costco.
Sales and store security in Conyers, GA.
The staff at the Conyers, Ga. stores spend more time chasing members to make sure they don't take anything then serving there paying members. They are chasing there customers away. they have cameras all over the store, Its not necessary to chase people all over the warehouse to make sure they dont take anything. Your membership has your address and phone number. why are they wasting work time. its ridiculous We spend hundreds of dollars in that store and they follow people on every corner of the store. That proves they are getting paid for nothing. they have too much time on there hand. They should be working or Bjs is over staff.
They get zero stars.
I was added to my wife’s BJs account last year and received a chance to get my own membership through my work at a discount. They declined it due to me being in an existing membership, it was about to expire and I asked once that was over if I could join after under the discount. Again declined. Well they lost us as customers for this. Hope it was worth it.
Contact BJ’s Wholesale Club’s customer service and explain the situation, emphasizing your willingness to remain a member under the new discount. Request they reconsider allowing you to join individually now that the previous membership has expired.
A tale of two stories
This is a tale of 2 stories. I would like to compliment Rosemarie in the Falls Church, VA BJ's store. She went way above and beyond in the customer service she offered me. I was very frustrated with my experience in the tire shop and my inability to get in touch with anyone there. She realized my level of frustration and physically walked into the tire shop to get someone on the phone to help me. Then she made sure they ordered my tire and scheduled my appointment for me to get my tire replaced under the warranty. She asked me to text her my original receipt to her personal cell phone and then provided that to the technician. On the day my tire was being replaced, Rosemarie was off and she was texting me while I was in the shop, checking on how things were going. She showed so much care and concern to make sure I was getting what I needed. BJ's should be thrilled to have an employee like Rosemarie. She is a wonderful ambassador for the company.
I say this is a tale of 2 stories, and I describe the 5 star experience above. I would say that the experience in the tire shop was one star. BJ's just doesn't have enough help in the tire shop at any location. Falls Church is not the closest location to my home and I ended up there only because "my" BJ's couldn't get me in for over 2 weeks to replace my tire due to a lack of staff. There typically is only one person working in the shop, trying to do the tire installations, answer the phone, check in new customers, make appointments for future customers, order tires and fill up propane tanks. That one person has to keep stopping working on the cars to complete these other tasks. I have called back, without exaggeration, 7 or 8 times and still no one picks up the phone. So then I have to go in physically to talk with someone, order a tire, make my appointment, etc. The biggest problem is that this person also has to fill up propane tanks. I was there on a Saturday morning in August. At least 12 people came in to have tanks filled. I was only having 1 tire replaced. It took 3 hours! That is unacceptable! The poor guy was working as hard as he could but there needs to be a separate person handling propane and appointments and ordering tires. If my tire wasn't being replaced under a warranty, I would have gone elsewhere.
Recommendation: If you go to the Falls Church, VA B.J,'s say hi to Rosemarie and I am sure she will help you out if you need help, but stay away from the tire shop! Their prices are great but the service leaves much to be desired.
Checkout
I stood in line for full service check out for over 15 minutes with one line open. I asked the manager if they could open up another register and she said that nobody was available. We went to self service which I despise and the majority of them had lights flashing. I took a video of the conditions and plan on posting it on line. People in line was talking about how Costco was a lot better on service and I agree.
Recommendation: Go to Costco.
Very Poor Customer Service
The current BJ's catalog of March 31st listed a 3-burner stainless steel Berkley Jensen grill for $249.00 after $50 rebate. Item 314979 Was not listed anywhere on site called the cs line and spoke to a person named Rhussel (who obviously was not located stateside) was told repeatedly that was not available. Requested address to write and apparently they are not permitted to give that info then requested to be transferred to a stateside location and was told there was none. If a product was not fulfilled the very least there should be a notification of unavailability I am very upset that no matter where I went for an answer it was unsatisfactory
Recommendation: If you see advertised product such as this check as soon as possible to see if really exists.
Empty pockets in Ice cream
We like BJ’s ice cream and buy it a lot. But almost EVERY container has a HUGE EMPTY pocket where there is no ice cream. I think BJ’s needs to recalibrate your machines!
Why it took 45 minutes to get 3 pounds of lunchmeat
As a frequent shopper of BJ’s Club, and a 20+ year cardholder I feel it necessary to pass along this situation my wife and I ran into in the Millsboro, DE store.
As typical, my wife and I will shop BJ’s for many items, including your selection of lunchmeats at the store deli. On January 10, 2024 we finished up loading our non-perishable items and I proceeded to the Deli Department. And as usual I obtained a Ticket and waited my turn, and I was holding Ticket 45. The following sequence of events then occurred:
The time was approximately 3:15 p.m. the next number to be called was 41.
Your staff, I will call her Deli Clerk #1 was very busy slicing lunchmeat however she shouted across the floor to what appeared to be a Floor Supervisor, indicating that she needed to take a lavatory break and that it was important to get an additional Deli Clerk behind the counter quickly.
Approximately 15 minutes passed and Deli Clerk #1 again appealed to the Floor Supervisor that it was urgent that she have someone take over. Deli Clerk #1 indicates that now she was in distress. The Floor Supervisor came behind the Deli Counter and indicated that the help was On-Break, much to the dismay of Deli Clerk #1 who was still slicing lunchmeat.
The Floor Supervisor leaves the Deli Counter, and Deli Clerk #1 out of desperation, solicits help by convincing an employee in the back room meat cutting area to come out and help. Meat Cutter #1 comes out to help, and tells the waiting customers that this is really not his area, but does proceed to take the next customer. We are now up to Customer with Ticket 44
However, now enter Grocery Clerk #1 who instructs Meat Cutter #1 to begin slicing lunchmeat for her. When seeing this I speak up to Grocery Clerk #1 and ask: Was there another number called since my number was next.
Grocery Clerk #1 hold up a piece of paper, and states that she is working on an on-line order, and that her on-line order takes president over people waiting in-line. At that point you could hear the moans in the background of the customers waiting their turn. Not only did we have a BJ’s staff member who was not a Deli staff member servicing customers which created its own problem, but Grocery Clerk #1 felt she could prioritize who would be serviced next, meaning herself.
Finally Deli Clerk #1 returns to the Deli counter followed immediately by Deli Clerk #2, and seeing this Meat Cutter #1 goes back to his backroom area.
Deli Clerk #1 now states to all waiting customers that the slicing machines need to be cleaned before any more lunchmeat can be sliced. So Deli Clerk #1, and Deli Clerk #2 begin unraveling paper towels from their holders, and pick-up spray bottles of cleaners next to the slicing machines and wipe down all the machines. More moans from the customers
After all the cleaning was done my number was called, #45 and Deli Clerk #2 begins slicing my order. That included three 1 pound packages of lunchmeat.
Also at this same time Deli Clerk #1 begins calling out the next numbers, #46, #47, #48, and she finally gives up since none of the customers waiting for this debacle to finish actually waited, and Deli Clerk #1 said, OK who has the next number, it was customer 50. All the rest left.
Upon finishing my order I head with my wife to the checkout, and after placing my $350 order on the belt the two cartons of Ice Cream had melted and needed to be replaced. Back my wife goes to the freezer case.
I then spoke with an employee who appeared to be a Store Front-End Supervisor and asked to speak to the Store Manager. After I speak with 2 other Front-End Staff members indicating my concerns, I am finally approached by a Store Employee who states she is the Assistant Store Manager. I asked to speak with the Store Manager and was told she had already left for the day. The time of this conversation was approximately 4:30 p.m. It’s on my receipt if anyone wants to check.
I then asked for the Assistant Manager’s First Name and Employee Number and she stated her first name was “Trish” and she REFUSED to provide me with her BJ’s Employee Number. I spoke to Trish and described my displeasure with the service and that I would be contacting BJ’s Corporate Office.
Before leaving the store I provided Trish with my business card, which has both my full name, my wife’s full name, out Cell Phone Numbers, and our e-mail addresses.
Allow me to summarize:
- I used the Staff descriptions such as Deli Clerk, Grocery Clerk, etc because their respective Employee Id’s could not be seen on their work clothes. They may tell you they have them on but they WERE NOT VISABLE. If I go to Walmart, Acme Markets, Redners or Giant to shop, the employees have Name Badges on their lapels with a minimum of their first name. I guess your staff wants to remain nameless.
- The situation in the Deli should be considered by your management team to be “embarrassing” at best, and just plain bad supervision. An employee is in “distress”. My concern goes out to Deli Clerk #1 who tried her best to meet the customer’s needs only to be met with supervisor incompetence.
- The Deli does not appear to have any “paging” or “phone communication” system to escalate problems. To escalate a problem the employee has to “yell” across the floor and hopes someone can hear. Bad planning for everyone.
- Customers are walking-away. It is easy to expect that “expletives” will be used to indicate their experience in the store that day.
- Your Assistant Store Manager refuses to provide her employee information. Let me elaborate: I have my receipt from the check-out and it has:
o Club Manager – Susan Harris
o Club 197
o Register 3
o Transaction: 5826
o Cashier: 527643
o Membership Id: [protected]
As you can see I have the Cashier’s Id, but your Store Assistant Manager who is responsible for a store that generates a multi-million dollar cash flow each month would not provide her information. Do you find that to be your standards?
In Closing:
My BJ’s Membership is set to expire at the end of February, 2024 and I’m sure the next time I use my Membership the Register prompt will be: Do you wish to renew your Membership Mr. Pisasale
After this experience, if you were presented with that prompt how would you respond?
Sincerely
Sal Pisasale
[protected]@ComCast.Net
[protected]
Recommendation: Listen to what is actually going on.
Wow…just wow
BJ’s 🙁
Re: Cancel Culture at Riverhead N.Y. BJ's
It has been over two years since I was illegally, unethically and immorally trespassed from BJ's. Every time I called and requested help from corporate management in righting the wrong I suffered, I've been met with silence. The only way I might have gotten reasonable consideration is if I hired a lawyer. Of course, we all know how outrageously costly it is to retain a lawyer. Which means there is no longer any such thing as equal access to the law.
Recommendation: Boycott BJ's.
Attention readers !
This user "Kojak1958 of US" is not me ! I am "Kojak1958 of Riverhead, US".
I am being misrepresented, trolled and slandered !
I have requested assistance from complaintsboard management.
If that fails, my next step is to involve law enforcement.
Boycott BJ's
Leave my parents out of this. I have criminal records because I was angry and punched my granny in the face. My dad encouraged her to press charges and I falsely accused him of messing with me. No one believes me since I lied about my dad before
There us no name calling. Calling a grown man who acts like a child is not name calling. You are acting like a 6 year old. GROW UP. You made the pos. IP address matches. You can't duplicate the same username. Also you sent me a private message saying that you a grown man was following around teenage girls trying to hook up with them. YOU ARE BANNED FROM THE PLACE FOR TRYING TO GET WITH 14 AND 15 YEAR OLD KIDS. FIND SOMEONE YOUR OWN AGE.
Because of them I lied about my dad forcing himself into me. I did this because I took my anger out on my grandmother. I punched her in the face. My dad encouraged her to press charges and I falsely accused him of messing with me. No one believes me since I lied about my dad before.
This incident made me so angry that I took my anger out on my grandmother and I punched her in the face. My dad encouraged her to press charges and I falsely accused him of messing with me.
Oh well, you can shop at other places. Why should the rest of us boycott BJ's because you are banned? You are not going to put them out of business. Probably did something wrong.
As you've had no opportunity to correctly discern the matter, your judgment is in error.
You should read and reread ALL that I wrote concerning the matter.
Political correctness is myopically dangerous.
As for why I recommend boycotting BJ's ? That's easy. When the Constitutional rights of one are violated (mine were), the Constitutional rights of all (yourself included) are violated.
she is right unfortunately, any company is permitted to question a customer if there is a warranted reason of suspicion. they specifically confronted you due to a undisclosed reason [not told to us in your last comment] to start this whole incident. at the time of the first incident stores were told by the CDC with suggestions to opening stores safely when they were told that it was going to happen. the companies told the stores the new policies, what to look for and if they have a reason to check if someone is not in compliance with store policy to ask them why. if they refused then it is the store's right to request you to leave. this same policy of asking someone to leave is not new, just the mask part. according to your last complaint you did not tell them the reason so the asked you to leave because you were starting to cause a disturbance [from what i can tell from your words]. the repeated incidents appear to be just repeats of the first one and the staff handled it based off policy. as to why the others were not asked, maybe they were known by staff to be safe for unknown reasons [not mentioned here].
Andrea skipper is possibly reading it the same way i am. that you were asked per policy why, you mentioned medical, as per policy and cdc recommendations asked for clarification and you refused, which leads to the store to choose if you should leave or not. almost every store i been to has a policy stating they may request you leave at any time.
again back then this is how every company had their policy. at my work they had it, the bus transit had it. this was done for safety of the public from what i understand. my opinion is this, if an establishment is wading through a situation where they need to "Step on toes" there might be people who feel its wrong when its done to protect them and others. it has to be looked at from both points of view.
If you had taken the time to search this forum for ALL that I've said on the matter, you most likely would have adopted a different perspective. Corporate policies must not violate Constitutional law. Yet they do. Policy is not legally enforceable when it violates the law. The CDC is not a legislative body. It can make recommendations. It has no legal authority to impose its collective will on the people. As for masks: CDC GUIDELINES recommended an alternative to masks, when the ineffective masks posed health risks for a given individual. That alternative was face shields. Which I wore. There is a process which must be followed in order for a "mask mandate" to be legislatively made legal. That process was not followed. If a proposed medical device (such as masks) is to be legally mandated, it must go through a vetting process. The device must be scientifically proven to be able to stop transmission of virus particles. It has been repeatedly proven scientifically that the paper/cloth masks were entirely ineffective. The virus particles are known to be smaller than the weave of the paper/cloth masks. Additionally, it is scientifically known that masks (of any kind) detrimentally increase CO2 retention to harmful levels. Even for as little as five minutes of wear time. Long term high level CO2 retention leads to organ failure.
I exercised my conscientiously considered Constitutional right to use a face shield in lieu of a mask to protect my health. Furthermore, no one has the right to demand that I divulge my medical status/history. Yet, to this end, store management harassed me. I verified that other maskless customers were NOT being asked to divulge their medical status or wear masks. Such action constitutes discrimination. Store management also took to following me everywhere I went in the store while shopping. Such action constitutes harassment. My conduct as a customer did not in any way warrant removal or trespass from the business.
Then there is the hype surrounding the virus. For which the survival rate was/is better than 99%.
You are real immature. No wonder you are banned.
So... rather than engage me in a point for point, constructive discussion;
you resort to baseless characterization and (again) to summary judgment.
C’est la voie du monde.
Well you are basically acting like a child, putting people down. Giving your own comments a thumbs up and others a thumbs down for hurting your feelings.
Sadly this incident made me so upset that I took my anger out on my own grandmother. She is having me charged for striking at her in anger.
These people made me so angry that I took my anger out on my granny in a agrument. I gave her a black eye. Now I face charges.
I never wrote this.
I never wrote this. This "Kojak1958 of US" is a false account in my username.
Again, with the baseless characterization. No one was "put down" by me.
The plain to see truth is only name calling being done here is being done by you.
I.took my anger out on my grandmother and she is pressing charges. I punched her in the face.
These people made me so angry that I took my anger out on my grandmother and punched her in the face. SHE IS PRESSING CHARGES.
Thank you for hiring people like Dee!
Just wanted to send a shout-out for great customer service I received from one of your associates this evening. Dee went out to her way to assist me and even pointed out a couple of coupons I missed on some products I was purchasing. How often does that happen?! She made my trip to BJs even better!
Susan McDonald
Club 361, Register 12, Cashier 516934
December 2, 2023
BJ's Wholesale Club Complaints 474
The customer service
I went into BJS Wednesday night to buy a Gazebo, they charged me $1200 from my credit card then, proceeded to tell me they didn't have it in stock! To come get the display and we needed to take the display down ourselves & bring our own tools! They were really rude & saying comments stating we were stealing & then one of the workers then crashed his cart...
Read full review of BJ's Wholesale ClubDelivery
I pad for bj wholesale delivery. This week end I bought 290.00 worth of items and to save time this weekend I decided to have it delivered. I purchase a delivery package that gives me deliveries with out a service charge. After placing my order there was an item that I forgot to add, so I clicked on the link too add the item. It tells you this can be done before the order is processed. Being it was late at night after they closed, and the delivery wasn’t until between 9 and 11 the next day this was a salad option. The sent the first order out, no delivery fee, then set up the added item as a second order and charged 14.99 for that (and a 5:00 tip, for a 14.00 item) after 45 minutes in chat with what served to be an ai bot. I got frustrated and decided that if this is the way the are going to be it’s just time to cancel my membership. Well wouldn’t you know. If you cancel you can’t get your order or refund as the can refund if your not a member..
it seems in the world today mediocrity is acceptable. I say it is not. The need to refund my delivery fee, and cancel my membership. I’ll go where I’m treated better.
Claimed loss: 14.99
Desired outcome: Refund 14.99, cancel membership.
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Southington CT Club complaint
Hello,
I was at the Southington CT club and 4/28/25 and I was at the customer service desk. I needed help with a few things and I was referencing a interaction I had with a CS rep and I said man was nice and said I should come back and do such and such..
So I went in and spoke to a Theresa ( I believe) and I mentioned the conversation I had and she got really nasty and she said that person identifies as a female and was nasty to me. I have never been treated like this and she should be fired. The line was backing up and a peron came over and she was nasty to her and said you have to wait. The place was so diorganized and noone to help at desk while people stood around and gossiped. I asked for the store manager and he was horrible did not seem to care I think his name was Lou. He also should be fired. Did not seem to care and just said he will investigate. Of course the CS rep could say anything. You need a new store manager and the CS is just awful. Thank You
Claimed loss: see above
Desired outcome: I would like to see Theresa fired in Customer service and also the store manager should be removed. The store is poorly run and he does not seem to care at all.
Confidential Information Hidden: This section contains confidential information visible to verified BJ's Wholesale Club representatives only. If you are affiliated with BJ's Wholesale Club, please claim your business to access these details.
Is BJ's Wholesale Club Legit?
BJ's Wholesale Club earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for BJ's Wholesale Club. The company provides a physical address, 13 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
BJ's Wholesale Club has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Bjs.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Bjs.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up BJ's Wholesale Club and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While BJ's Wholesale Club has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 474 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to BJ's Wholesale Club. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Wellsley farms peanut butter filled pretzels
There is a problem with the filling and sealing of your product. Yesterday I bought these pretzels, the inner seal is in the cap and does not seal the pretzels. The container is supposed to have 50 ounces of product, but when put on our kitchen scale, it doesn't hit that weight in the container with the cap on. It's not an isolated incident, all of the...
Read full review of BJ's Wholesale ClubService
Your manager Cody in Taylor needs additional training in dealing with a customer having a medical emergency. No empathy or understanding that I was having a low blood sugar close to needing an ambulance. All my husband to get me a pop with sugar in it. We had already checked out, you food court pop machine was broken, all he was a $20 and they refused give him change for the vending machine. Your manager never asked if I was ok but told me several times corporate policy they couldn’t open drawer to give change. Teach your managers to identify a medical emergency and to have empathy.
Desired outcome: I would like managers to have training on what it looks like when a someone is having a low blood sugar and what can be done to assist.
Confidential Information Hidden: This section contains confidential information visible to verified BJ's Wholesale Club representatives only. If you are affiliated with BJ's Wholesale Club, please claim your business to access these details.
2 outdoor chairs
We purchased these two chairs online late last year for $500.00. We had to put them together which was hard. Right away we had trouble. One chair broke. We sent pictures and after many conversations the manufacture of the chair credited us with $150.00. We were going to try to have the broken chair fixed, but the chair and now the other one has completed is terribly losing is color and is deteriorating.
We have been a customer of BJ's a very very long time. We feel that BJ's should have credited us for the remainder of the balance as we were willing to return the chairs to our local store. The fact that we are out of the balance of this purchase and now can no longer use the chairs is just awful.
Desired outcome: We want a full credit or store credit for the balance.
Confidential Information Hidden: This section contains confidential information visible to verified BJ's Wholesale Club representatives only. If you are affiliated with BJ's Wholesale Club, please claim your business to access these details.
We bought 2 outdoor wood chairs from online BJ late last year. We had trouble with the chairs right from the beginning. One chair broke right away. The company after numerous weeks of back and forth only refunded us $150.00 on this $500.00 dollar picture and we were stuck with one chair that was broken. Now we have noticed that both chairs have badly discolored. It is not worth putting money into fixing or restraining. Why should we. We offered to take the chairs to our local store but they said no. After being a customer for years at BJ's, we feel they should have stood by their customer and refunded us the difference. We are re-think being a customer. We know for sure that we will never buy large items or anything online again.
Refund process
I purchased 3 items today that totaled with tax $62.81. As I was in the parking lot my husband called and reminded me that we did not need these items right now. I went into return them and was only issued a refund for $56.40. When I questioned the clerk she did not know "why" the computer would not give me the entire amount I paid as a credit to my credit...
Free turkey voucher
In 2024, there was a promotion for a free turkey if you spent $150 or more. I spent over $200 within the timeframe of the promotion, and I did not receive the coupon for the promotion. I went to BJ's at Gateway in Brooklyn, New York to see why I was not given the promotion with the receipt showing how much I had spent. Customer service said the coupon...
Read full review of BJ's Wholesale Club and 1 commentMuscle milk
Our BJs in Port Charlotte, FL changed the 24 count package of Muscle Milk to the 18 count package. I guess they thought we wouldn't notice. They raised the price by 25%. Consumers must pay attention. On the plus side, we found that Muscle Milk is owned by Pepsico. Pepsico is a WOKE company last I heard. Their products are not purchased by our household.
Read full review of BJ's Wholesale ClubBJ / AIT worldwide
This company isn’t proficient in processing deliveries or meeting advertised deadlines for shipping product. I ordered a Tv for Christmas. It was advertised free shipping and orders received in1-3 days. This company took my order and held the shipping information online at delivery expected Dec 23. When I called on Dec. 23rd I was told delivery hasn’t been scheduled I would receive a schedule call Dec 30. I’m now not able to get a refund because BJ chose to not cancel my order when requested on Dec. 23. I live in NY. The product was coming from Washington DC and was in Ohio on Dec 23. Online 4 local stores have this item. Why wouldn’t it come from a local warehouse.
Claimed loss: 259.28
Desired outcome: Full Refund
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Express Pay
On 12/18/2024 my wife and myself went to BJ's on SR100 in Palm Coast Fl. We started our shopping using express pay. We were very pleased until the application told us we could only have 30 items in our cart. We would have to cash out at register. That is ridiculous. Never had that happen before. We shopped at Sams and used their express pay never had any problems. If your organization does not change this policy we will continue to shop at Sams. Thank you for your time.
Karol Dombek
55 Ulysses Trail
Palm Coast Fl.
Desired outcome: Change the policy
Confidential Information Hidden: This section contains confidential information visible to verified BJ's Wholesale Club representatives only. If you are affiliated with BJ's Wholesale Club, please claim your business to access these details.
Local bj’s wholesale
At the beginning of this month I went shopping at my local BJ’s club, as I was cashing out a representative came to me to let me know to keep my receipt and if any of the items I purchased went on sale between the date I purchased them and Christmas Eve I could get reimbursed the difference…I had went back into the bjs club the following week as a majority...
Southington CT BJ’s
I completed my transaction with the cashier and I couldn’t even go right to the exit door. There was a line to leave the store all the way across the entire front of the store because of the incompetent person looking at the receipts. I asked the guy behind the customer service desk to fix this. His response was to fix what looking puzzled have no idea of his surroundings with a line completely going across the store. This whole store is full of incompetent people. Please look at the cameras at 945 am 11/17. I pay to shop there but now considering going to Costco instead. I want a response back [protected]@yahoo.com
Claimed loss: Time
Desired outcome: To fix this store or I’m going to Costco
Confidential Information Hidden: This section contains confidential information visible to verified BJ's Wholesale Club representatives only. If you are affiliated with BJ's Wholesale Club, please claim your business to access these details.
Customer Service Manager and her Agent, 7905 Lyles Ln NW, Concord, NC 28027
Recently, I applied for Capital One Mastercard which I am yet to receive. However, I visited my local Bj's store at Concord, NC on Oct 22nd at around 1400 EDT. As I do not have the physical card, I thought of having one virtual card / wallet. Hence, I sought for help at the customer care desk. I explained my requirement to an agent. But, she seemed very much reluctant to attend my request. When I was repeatedly requesting for help, she behaved very rudely.
I had to call the duty manager and submitted a written complaint against the agent.
This was very much disappointing.
As I still did not receive any response to the complaint, I am submitting this complaint to the appropriate authority. Hope it will be taken care of seriously.
My BJ MEMBERSHIP : [protected]
Thanking you,
Debasis Ghosh / [protected]@debasis.in
Confidential Information Hidden: This section contains confidential information visible to verified BJ's Wholesale Club representatives only. If you are affiliated with BJ's Wholesale Club, please claim your business to access these details.
Failing to live up to 3-point promise
Wednesday, September 18, 2024 BJ's Tire Montgomerville
Made appointment for 2 pm on that day. When I got there said I didn't have appointment. Had purchased 4 Michelin tires on September 29, 2023. Noticed I had a slow leak in back passenger tire. I was going on a 600 mile trip and wanted it looked at per the 3-point promise. Technician took squirt bottle out to car. Came back and said he could't see any leak. How can you see what is going on with the inner side of tire? Walked away from me. Went back inside with him and he agreed to check the tire pressure. Moved car so he could check pressure It was 26 psi. He filled it to 33 psi. He asked me waht I filled tires to. I told him 36 psi per the label om the door. He proceeded to tell me that was the problem. Came up with some story that 36 psi would cause the tire to deflate. He just walked away from me. I went back inside and told him I was not happy with his conclusion. I asked to speak to the manager. The manager looked at the tire and said all they could do was put on a new tire. I said ok. The technician then tried to go through Michelin and said Micelin siad it was not covered and I would have to buy a new tire. Gave me a price and said nothing about Michelin's prorated warranty. I said no.
Itook the tcar to Mavis Tire and was going to buy a new tire. They said that they would check the old tire first. They pulled the tire off the car and found a nail in the tire. They repaired the tire so I could have peace of mind on my 600 mile trip.
BJ's never took the tire off the car to inspect it to see why I had a slow leak.
I had purchased 8 tires last year, 4 for my 2 vehicles and I will never buy another tire from BJ's again.
Poor, poor service and very unprofessional.
I have attached a photo of the Mavis bill and a photo of the nail Mavis took out of the tire.
My BJ account number is:[protected]
John Frock
Claimed loss: $26.49 I paid to Mavis to have tired repaired proprly.
Desired outcome: Reimburse me for the tire repair and hopefully train your people on the 3-Point Tire Promise. If they don't do what the Promise says, why have it.
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Send a formal complaint to BJ's Wholesale Club’s corporate office, detailing your experience at the Montgomeryville tire center on September 18, 2024. Include your account number, the photos of the Mavis bill, and the nail removed from the tire. Emphasize that BJ's failed to properly inspect the tire and refused to honor the prorated warranty. Request an explanation and compensation for the poor service. If they do not respond or provide a resolution, consider sharing your experience on review platforms or escalating the issue to consumer protection agencies. Keep all documentation for reference.
Ashley Merritt Club Manager #309
Today, Friday 9/20, I called out of work for Saturday am. I had been trying for a week and a half to find another employee to cover my shift or swap with their shift. No one I asked could help. I then ask HR to help me with the shift change, they told me I had to speak with my Supervisor Ashley Adams. I texted my supervisor since she was working in another...
Read full review of BJ's Wholesale Club and 1 commentLack of products
There have been too many times Ive gone to my BJ's store where a product is out of stock. The most frustrating items are the ones that have a coupon AND gas savings symbol! I had gone to our BJs last week, 9/3/2024 and 3 items I was looking for, two had coupons were not available to buy! It is so frustrating! I was looking for Vital Proteins, I had a...
Read full review of BJ's Wholesale Clubfraud made on my card that happened at 4am on May 2, 2024
Hello. i need to know where and who used my card to buy 279.00 worth of groceries on May 2, 2024. I didnt give any permission to purchase, and this was used on my EBT card. i have canceled the card this evening but i would like a response and my money put back in my account for fraud. i also contacted customer service at the human service department.
shawn chavez.
[protected]@gmail.com
Claimed loss: 279.00
Desired outcome: my money back on my EBT cARD
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Failure to honor an adverised promotion
This past February we received a promotional coupon mailer to rejoin our BJ's membership which had lapsed. We were in the market for several TV's and noticed a selection of TV's advertised in the flyer which were also available at COSTCO for the identical prices. The difference with BJ's offer was a $50 gift card that was available with the purchase of some of the larger TV models.
Based on this we re-joined BJ's Club and immediately purchased a 43" LG TV and a computer monitor at a local BJ's store. We then purchased an LG 65" TV from BJ's online. In addition we purchased (and have subsequently purchased) hundreds of dollars in household goods and groceries.
After several weeks we were puzzled at not receiving our Gift Card either by mail or e-mail. When I inquired about this I was told there was no such offer and that I had to produce a page from the flyer which showed the specific offer. There were never any instructions given anywhere at anytime that this was the case. This caused weeks of numerous e-mails back and forth requesting the same thing: physical proof that the offer existed. I actually found the original mailer in my recycling bin but the pertinent pages had been torn out; we used them when we eat to purchase the TV's weeks before and did not think it necessary saving them.
The bottom line is this; we are very upset at how we've been treated by member services, we feel that BJ's is responsible to stand by it's advertised promotion and if we cannot resolve this appropriately we are going to take the following actions: 1) terminate our membership, 2) return all the non-perishable merchandise to BJ's, 3) report the situation any consumer agency that has jurisdiction and 4) share this entire episode on all our social media accounts [this is all 5 family members accounts].
My membership # is [protected]
Claimed loss: $50 gift card which was never received
Desired outcome: Please send a $50 gift card
Confidential Information Hidden: This section contains confidential information visible to verified BJ's Wholesale Club representatives only. If you are affiliated with BJ's Wholesale Club, please claim your business to access these details.
Thank you. We are hoping to resolve this in a positive way.
In store service
BJ's is a very good organization and should be a bit more conscientious of the companies they allow to advertise and promote in their stores. While shopping, my husband and I were approached by ATT representatives and started the process of switching our phone service. We were told that we would receive 3 free upgraded phones for turning in the phones we...
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