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BJ's Wholesale Club

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Customer Service

+1 800 257 2582 (Member Care)
+1 866 425 7932 (Online Shopping)
+1 877 832 4888 (Tech Advisors)
+1 844 268 8093 (EASY Renewal)
+1 888 743 2735 (BJ’s Travel)
+1 800 934 1204 (Wellsley Farms / Berkley Jensen)
+1 844 700 8473 (Tire Center Customer Care)
+1 855 269 1622 (Perks MasterCard)
+1 844 271 2535 (Perks World MasterCard)
25 Research Drive
Westborough, Massachusetts
United States - 01581
Mon9:00 AM - 7:00 PM
Tue9:00 AM - 7:00 PM
Wed9:00 AM - 7:00 PM
Thu9:00 AM - 7:00 PM
Fri9:00 AM - 7:00 PM
Sat9:00 AM - 6:00 PM
Sun12:00 PM - 6:00 PM

Complaints & Reviews

Lackluster customer service department

Today (07/02/20) I called the BJ's Wholesale Club www.bjs.com, 825 Pelham Pkwy, Pelham, NY 10803 · ~4.3...

Need an "all sales final" sign on the front of the building!!

Tried to return 2 items that were both securely shrink-wrapped. Was informed that they cannot take return...

I am complaining about a rude employee

I am complaining about one of your employee who was very rude with an attitude. the incident happens at 2:44...

Returns center

At bjs in valley stream my aunt who is 67 and myself 22, were trying to return pants and renew membership for 25$. The representative name was de'jessica and she was very rude to us, her harsh tone was far from customer friendly and on top of it she refused to give us the discount and explain why, she had headphones in please do better and reprimand her for being so rude to me and my elderly aunt. Wouldn't even give us the time of day worst experience ever and the manager Tameka was no help

Furniture order # [protected]

To whom it may concern,
On April 30, 2020 I Tarik Farag member # [protected] ordered item #
226049 which consisted of Stratford 5Pc Dining set for $399.00 and item # 226095 Windsor bedroom set $1099.00 both items were on sale. Today May 7, 2020 I called and spoke to Bjs customer service representative Edwin and your affilitated bank refrence # 4061 after I was told that the charge was never authorized. I also received an email today informing me my order was cancelled and if I wish to purchase the items to reorder them. Items ordered previously are now at regular price, and dining room is out of stock.
Who and why authorized to cancel my order especially as I called Bjs customer service three days ago after holding on the phone for over two hours as Bjs replied your order is being processed.
I would like this concern refered to the ceo Lee Delaney, as well as have my requested furnitured delivered to my residence as soon as possible as requested. Im completely disquested with the unprofessional hold time and the misleading information I have been provided by your employees.
I look forward to a quick response asI had sold my old bedroom set awaiting the one I ordered from you.
Tarik Farag
[protected]

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Your lack of control

I recently visited BJ's Wholesale Club on Capital BLVD in Raleigh, NC, They do no require patrons to wear Face Masks, As a result, over half of the patrons were NOT wearing masks, Also most of them ignored the proximity requirements.

I have already posted this on Facebook and sent this complaint to [protected]@bjs.com with no response from her/him.

Unethical behavior

I have been purchasing bottled water for years and have paid deposit on bottles using vouchers when making...

Shame of the two ladies that assumed me to be some bad guy

On 4/25/2020 I Went to the Auburn Maine Bj's club. I had to pick up a few things, and My gram was with me. She is 97 with dementia. I am her primary care giver, so despite there a stay order, I brought her with me as she can not stay by herself. She, of course, was wearing PPE. She told me she had to use the ladies room, and I brought her. I did not go in with her as I explained that was not appropriate. Again she is 97 and has dementia, so that did register with her. I explained that I could not go in, but I could go to get help, she was not comfortable with that so I quickly went to see how I could help. She had locked herself in the stall and could bot get out, I explained I would go get someone. This is when things got sour. I was yelled at by a customer calling me a pervert and I had to explain what I was doing in the ladies room, she didn't care and threatened to call the police. I left and went to get help, on the way back I was told by yet another customer that I should be assumed for leaving my gram by herself. At this time My gram was crying and yelling because she was scared an confused. The help I got was from a manager, I did not get a name. She told me that "Yes this is a ladies room and people are trying to use it you should be outside" The tone of her voice was that of "you really should know better" I felt embarrassed and ashamed. Not only because of the other customers that had no clue what was going on but because the manager never thought to ask who she could help and instead made me feel in the wrong for being there in the first place. On the way out she told me I should know better for having my gram out in this COVID 19. As I mentioned my gram is 97 and im here primary care giver, I cant leave her by herself. For anyone to pass judgment on me is very unsettling, and for a member of management to do is unacceptable. The manager at the very least could have apologized and asked for clarification to get a better understanding of the situation. I have been a member since 2007. I've also been in the customer service filed for over 20 years so I know how to take care of people and I certainly would not assume to pass judgment. I may never go back to that location out of shear embarrassment. Shame of the two ladies that assumed me to be some bad guy, but more to the point shame on management for not asking more questions or showing empathy.

Sincerely
Eric Bilodeau
Member # [protected]

Employment

I worked at BJ's whole sale conshohocken, the worst place ever, management is horrible, Thomas bolten...

White cotton undershirts

Some time ago I purchased a pkg of 6 tee shirts. They were wonderfull. Sometime later I went back for another...

Protection plus (asurion plan)

I bought a 65" 4k tv with bj' club and purchase a 2 year protection plan + plus 1 year from the factory. One...

Barnstable Retail Stores

Online ordering, order cancellation and terrible call center issues...

New BJ's member. Ordered two home security items, order processed and within 10 minutes BJ's cancels the order:

"Thank you for your recent BJs.com order.

Unfortunately, we were unable to verify your payment information. For your security and protection, your order has therefore been cancelled.

We apologize for the inconvenience.

Best regards, "

Tried to re-order four times, call my credit card folks - told it was a problem on BJ's end...

Tried a second credit card, PayPal with first credit card, PayPal direct to my checking account, all cancelled...

On my fourth day of calling on-line sales [protected]) - placed on hold, cannot get a human to answer the phone...

Also, two emails to BJ's - "we will answer within 72 hrs"... no answer yet...

What a disaster trying to order something from them - "chinese virus" or not...

Payment not received

1. I sent the check No 2020 on 01.02.2020, but almost a month later I realized that Comenity did not process it.
I had to cancel the check ($ 28.00) and I sent another check No 2028 on 01.28.2020. Since I see that the problem of lost check is frequently, please consider the solution of working with another bank, or creating the possibility of paying the credit cards by check direct in the store as usual.
2. In order to make an online payment the client must use a certain browser and the suggested ones are insecure and irrelevant. As long as the client cannot use a VPN, any online communication is unsafe. Suggest the bank to find another way to limit the chances of fraud.
3. Since the problems are related to the bank, you have two ways: to change the bank, or lose the clients.

Need to speak with someone about itinerary#[protected]

To Whom It May Concern

I have tried numerous times to contact you by telephone to discuss necessary changes that we had to make to this itinerary. We needed to leave Star Inn 6 days early due to the corona virus closures in Biloxi Ms.

The Star Inn agreed to only invoice for 4 nights (3/16, 3/17, 3/18, 3/19) of the ten stay reservation. Star Inn then told us to contact BJ's Travel to receive monetary credit due us for the unused portion of the trip.

Please advise how best to handle a resolve whether it be via email or telephone.

Thank You

William Sobalsky

Member # [protected]

email [protected]@aol.com

tel 323.205..8651

-----Original Message-----
From: bsobalsky
To: bsobalsky
Sent: Mon, Mar 9, 2020 11:28 am
Subject: Fwd: BJs travel confirmation - Mar 16 - (Itinerary # [protected])

Not able to reach Bj's, Travel Phone, gets hung up tried over 10 times!!!

Hello,

I am hereby complaining about BJs Travel customer service. We booked a all inclusive resort vacation middle of Dec. 2019. With the current coronavirus situation, I am trying to reach and have our airline timing changed. United Airlines approved a one time no charge change for all customer but cannot change it for me. So, Bjs Travel Agent will need to do it. I TRIED over 10 TIMES, the phone get me waiting and automatically hangs up my phone sometimes after over 2 HOURS of waiting! it is the most frustrating experience I have had with any customer services in my life!! We are scheduled to fly on April 2nd, 2020. I need someone to take this of this so I don't loose over $2500. Otherwise, I need to ask Bjs Travel to refund me my money!! Someone pls get back to me at 703-[protected] as soon as possible.

Thanks,
Sat

Over charging for membership

I have received notice that my membership is due. I paid to renew it on Nov 29 2019 it shows on my charge card No5358782022202972. Why am I being told that I owe already again? My name is Donna Edwards phone no is [protected]. Can you please tell me why? When I signed up it was for the new one in Clearwater Fla and I was told it would be for 18 months because the store was not opened yet . I did not get that period of time now 4 months later I'm being charged again

Customer service/ discrimination

3/14/2020 At 11am, I went to the BJs tire center in Fairlakes to have 2 propane tanks filled. I waited for 30 mins in line. An employee by the name of Ian asked what I needed and proceeded outside to fill them. While outside, he was approached by other customers and he started to fill their tanks first. I went outside and told him that I was first and that I have been waiting for 30 mins. The other customer agreed and said that I should go first. Ian rudely said " well, there's nothing I can do about it". As I proceeded to tell him again that I have been waiting and that he spoke to me inside, he again rudely said " that the more I talk, the longer it's going to take".
The other customers insisted that Ian help me first, but Ian said "no, it's ok". I waited for 3 customers and 6 tanks to finally be serviced. The customers he helped, all apologized to me for his attitude and the customer behind me said "that's not right".
Ian smiled as he gave me my tanks and sarcastically said have a great day. I spoke to Andrew and Damien, who are both supervisors/managers about Ian and they both apologized for his behavior. I have had bad customer service at this BJs before, but never have I felt personally attacked and discriminated against based on nothing but what I can assume was either my race or appearance. Please let me know what is being done to correct this occurrence, and prevent it from happening again to other customers. Thank you

Membership

Hi. I renewed my membership with BJ's in November 15 th 2019

When I went back in December they did not find it. But the manager was kind enough to give me a day pass while they resolve the issue.
Went back in January yet no news.
They could not find it.
They said they were still trying.
Went back in February no news.
I then filed charge back with my Bank.
They reversed the charges.
Upon research they found the receipt where I had paid for the membership.
The bank is mailing it out to me.
In the meantime I have lost almost 5 months of membership.
I want BJ's to credit me 5 months of membership I have lost.
I called customer service. After holding 1/2 hr opted for call back.
Never happened.
I have called again I am on hold for past 1 and 1/2 hr.
Please help.
Thanks.

propane service

On 3/10/2020, around 1PM I went to BJ's in Valley Stream, NY to refill a propane tank after filling up my...

Wellsley Farms Chewy Chocolate Chip Granola Bar

This product is mislabeled, there are ingredients missing. My child developed an anaphylactic reaction to this food, despite not being allergic to anything listed on the label of this food. My son is severely allergic to Peanut and Sesame, these could kill him. We had to Epi-Pen him and go to the ER after taking 1 bite of this granola bar. The produce is mid-labeled and needs to be corrected so that this doesn't happen again to anyone else! Please call me so that this doesn't happen to another consumer. [protected]

Wellsley Farms Chewy Chocolate Chip Granola Bar

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