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I pad for bj wholesale delivery. This week end I bought 290.00 worth of items and to save time this weekend I decided to have it delivered. I purchase a delivery package that gives me deliveries with out a service charge. After placing my order there was an item that I forgot to add, so I clicked on the link too add the item. It tells you this can be done before the order is processed. Being it was late at night after they closed, and the delivery wasn’t until between 9 and 11 the next day this was a salad option. The sent the first order out, no delivery fee, then set up the added item as a second order and charged 14.99 for that (and a 5:00 tip, for a 14.00 item) after 45 minutes in chat with what served to be an ai bot. I got frustrated and decided that if this is the way the are going to be it’s just time to cancel my membership. Well wouldn’t you know. If you cancel you can’t get your order or refund as the can refund if your not a member..
it seems in the world today mediocrity is acceptable. I say it is not. The need to refund my delivery fee, and cancel my membership. I’ll go where I’m treated better.
Claimed loss: 14.99
Desired outcome: Refund 14.99, cancel membership.
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