BJ's Wholesale Club review: 5 year warranty that was supposed to come with the 85" Samsung TV i bought on line last April

Received the TV in great shape about a week after I placed my order, but no paperwork accompanied the product. After several calls to BJ's customer service, was told that the warranty would arrive via e-mail in 5-7 business days. Waited the specified time and no warranty arrived. Tried calling again and left voice mail messages asking if there was way I could access a website where I could find the warranty information and print it out myself - no response! After a little more research I found the name of the Insurance carrier that BJs uses to issue their 3 year extended warranty so I tried contacting them (Asurion) - no easy task to find a phone number that would connect me to a live agent. Once there any of the reps I spoke with read me the same script - they would look into it and get back to me. Took several weeks to receive my first response via e-mail with the news that the supposed 30 day window to apply for this coverage had expired - first time I hear this! Two more attempts to try to escalate request for help yielded same script - 1 yr manufacturer's coverage and one year BJ's coverage only - missed the 30 day window. Only option they could suggest was to return the TV to my local store, get a refund then repurchase the product with the 3-year warranty added. The problem with that is the size (85") and weight of the TV (232 lbs.) - utterly ridiculous!