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CB Wholesale BJ's Wholesale Club
BJ's Wholesale Club

BJ's Wholesale Club review: -5 star rating beware of gift card scam

D
Author of the review
2:05 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Purchased several $500.00 Disney Gift Cards for $479.99 at their Paramus, NJ warehouse in April 2025. Went back one week later and was charged the full $500.00. A few weeks later I received BJ's Smart Saver catalog and the $500.00 Gift Card was advertised for $474.49.

Supposedly I picked up the wrong card but they wouldn't exchange the card for the correct card. Isn't $500.00, $500.00?

Clerk (Aiyana) and store manager (Pedro) were no help. Contacted Customer Service and between Mabel, Gerber (Supvsr)and Joseline (Supvsr) just got the run around. Customer Service Mgr (Jorman) never called me back.

Just got off the phone with Customer Service again to cancel my membership and get off their email & mailing lists. They didn't even ask why.

Recommendation: You are better off at Costco.

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  1. BJ's Wholesale Club Contacts

  2. BJ's Wholesale Club phone numbers
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  3. BJ's Wholesale Club emails
  4. BJ's Wholesale Club address
    25 Research Drive, Westborough, Massachusetts, 01581, United States
  5. BJ's Wholesale Club social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 22, 2025
  7. View all BJ's Wholesale Club contacts
BJ's Wholesale Club Category
BJ's Wholesale Club is ranked 1 among 24 companies in the Wholesale category
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Most discussed complaints

false advertisement!
5
(opinions to this review)
 unauthorized bj membership automated renew
4
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 refused service 20 minutes early with rude attitude
1
(opinions to this review)
 2 outdoor chairs
1
(opinions to this review)
 Free turkey voucher
1
(opinions to this review)
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