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CB Wholesale BJ's Wholesale Club The customer service
BJ's Wholesale Club

BJ's Wholesale Club review: The customer service

M
Author of the review
1:18 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went into BJS Wednesday night to buy a Gazebo, they charged me $1200 from my credit card then, proceeded to tell me they didn't have it in stock! To come get the display and we needed to take the display down ourselves & bring our own tools! They were really rude & saying comments stating we were stealing & then one of the workers then crashed his cart into the gazebo. So, we decided to just return it! A manger then said we can get the black one to pay for the black one because, it is in stock! SO WE DID BUY the black one! I called today @ 1:15PM and they stated they had no notes of the purchases & also they returned my money the charge is still on the card! I would never do or buy again from here! They were so rude & no caring at all! Save your money & go else where!

Desired outcome: Just be more kind & treat customers with respect!!!

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  1. BJ's Wholesale Club Contacts

  2. BJ's Wholesale Club phone numbers
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    BJ’s Travel
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    Wellsley Farms / Berkley Jensen
    +1 (844) 700-8473
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    Tire Center Customer Care
    +1 (855) 269-1622
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    Perks MasterCard
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    Perks World MasterCard
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    +1 (774) 512-7425
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    Fine Jewelry
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    More phone numbers
  3. BJ's Wholesale Club emails
  4. BJ's Wholesale Club address
    25 Research Drive, Westborough, Massachusetts, 01581, United States
  5. BJ's Wholesale Club social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 05, 2025
  7. View all BJ's Wholesale Club contacts
BJ's Wholesale Club Category
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