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BJ's Wholesale Club
BJ's Wholesale Club Customer Service Phone, Email, Contacts

BJ's Wholesale Club
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1.1 471 Reviews

BJ's Wholesale Club Complaints Summary

13 Resolved
442 Unresolved
Our verdict: If considering services from BJ's Wholesale Club with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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BJ's Wholesale Club reviews & complaints 471

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F
1:01 pm EST

BJ's Wholesale Club About my membership.

To who may concern.today BJ's with out any my permition at all that I called stealing from me and any other costumer that is a fraud.if i didn't check my bank account like I do every morning I will be paid to the bank $35.00 for each account overdraft that will be $140.00 that BJ's not going to renbuls to me.next time they do it again i will be going to any TV CHANNEL IN CT AND BRING THE COMPLAINT TO THE NEWS.BELEVE ME.

Desired outcome: If need to know more you can contact me at [protected]

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12:57 pm EST

BJ's Wholesale Club Billing

We opened a BJ's credit card after reviewing the perks offered back in July when a new store opened near us. We used the card a couple of times then we received a late notice stating we had not paid with interest and late fee included we immediately called Commenity which is your credit card provider and informed them that we had paid our September bill and could not understand why they said they had not received it. They indicated in order not to show bad credit even though we paid we needed to pay again. Total amount of $290.11 and they removed the late fee and interest and indicated they would investigate the matter. After 3 months we received a letter indicating they had closed the dispute with no resolution. We reopened the dispute and went to our bank to get a copy of the check the bank had sent when reviewing the bank check we noticed that our account ending in 3383 was posted on the front of the check however the back of the check where apparently Commenity posted the check ended in account number 3353. Seemly a simple error to correct. We have called dozens of times spent hours on the phone with various customer service representatives only to be disconnected put on indefinite hold and various other frustrating exchanges and still no resolution. We have gone into our local Port Charlotte Fl store and spoken with the Assistant Manager on several occasions who informed us due to all the trouble BJ's was having with Commenity that starting in March they would be changing Credit card companies. He indicated he had emailed his regional manager and still had no resolution. My husband and I call every week for an update and still no resolution we will be in March tomorrow and they have had our 290.11 since October while that may not seem like much money the frustration and lack of accountability on the credit card company and BJ's is unacceptable. I can assure you I will steer any and all friends and family away from this company as they don't stand by their customers. I even suggested just give us a store credit but still nothing

Desired outcome: Money back plus something for the time, effort and aggravation we have gone through to try and get a refund or store credit.

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9:56 pm EST
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BJ's Wholesale Club Furniture Delivery

I purchased a sectional sofa that stated White Glove Delivery, assembly and discard trash, told them to cancel if it was not White Glove, they dropped 600lbs of furniture on two pallets in my driveway, last thing I wanted to deal with was this, after multiple emails and phone calls a week later they offered a $40 credit, I have looked at multiple websites that charge $199-$249 for white glove on a sectional sofa. It’s insulting that they offered me that amount for 3 hours of very hard work and pain.

Desired outcome: $249 refund

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5:05 pm EST

BJ's Wholesale Club Filthy property grounds

I've been shopping at this location for years. Never have a I seen a Porter, nor a Sweeper, on location to clean the litter in the parking lot and surrounding grass. The litter has reached a level reminiscent of a land fill. Yesterday I spoke to a Mgr and asked who was responsible for cleaning. He replied "no one". I don't understand where the aesthetics aren't important enough to send an employee out daily to collect the trash. If the carts have to be collected, and curbside pickups are handled, why is the trash issue not?

Desired outcome: Daily cleanliness

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8:59 pm EST
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BJ's Wholesale Club Customer service

The staff here are disgusting. The women Devor or Devore or Devobirah who was apparently a manager had a disgusting customer service and does not like doing her job. When we first walked into bjs we went to the customer service desk where she told us she couldn’t renew or memebership because it was done at the register after we complete our shopping. She told us that we couldn’t renew our membership in the customer service desk simply because she did not want to do her job. So we go ahead and complete our shopping and When we get to the register we were told that no it had to be done in the customer service desk. When I tried to ask the cashier to have the women devor take care of it she told us we had to go to the customer service desk and then come back and purchase. Not only did Brianna who was the register not help us but devor had a disgusting attitude and when we went back to the register I overheard he say yo her coworkers “let her keep looking watch how I punch her in her face” not only did she refuse to take accountability for her disgusting behavior and also threaten a customer. I don’t understand how someone so nasty and violent can work in customer service. I was not aware that bjs was okay with their manager threatening to punch their customers. Overall, this was a disgusting experience and I’m glad I got out of there with my life since it seems that now you can’t go to do your shopping without managers

Desired outcome: Devor or Deborah needs to be fired. It is not okay for a manger to threaten to punch a customer simply because they do not want to do their jobs.

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11:49 am EST

BJ's Wholesale Club Military Discount is a Scam!

BJs advertise on their website, where your membership renewal is stored, this Military and Veterans offer for 25% off membership. You have to verify through the government website IDme.gov to prove your military service. It's a lengthy process but in the end, I was verified and was given a price of $40.00 to renew my membership. Remember I did all of the process on BJs website. One day later, I check my bank account and BJs had deducted $110.00 from my account for renewal. When I called, the rep asked me if I had a screen shot of the military discount I referred to. I was asked to prove to her BJs offered this promotion! I immediately demanded the membership be cancelled and my money be refunded. I demanded emails be sent to prove this conversation had taken place. Then I researched the offer and found proof BJs does advertise this promotion but will not honor it nor document it under your membership profile. The scariest part of all this it seems IDme.gov is in on the scam!

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10:27 am EST
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BJ's Wholesale Club Not able to obtain new credit card

I am so disappointed in learning that BJ'S in Seekonk, MA is changing credit card companies. However, the bad news is that the cards aren't available until late February or early March.

This means that as a card paying member I am unable to take advantage of the 10 cent and added 5 more cents off of the gas prices membership when I paid for the more expensive membership.

How unfair to not figure out a way for members to be able to take advantage of this benefit?

And it takes TEN or more WEEKS to process new credit cards? Really?

I'm letting everyone I know learn of this grave mishap that should not have happened in the first place.

Desired outcome: Be able to take advantage of savings on the gas prices.

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8:55 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

BJ's Wholesale Club Service received

Hi my Name is Michelet Lauture and Sandra Lauture I'm filling this complaint because today my wife and I and also my two children's went to bj's today as I drop off son first to go get some minor grocery after that my wife went inside bjs' with my little daughter so she can accompany my son to get some more groceries. After they finish shopping they went to the self-checkout line to pay as she already processes to use the self-checkout machine. One of the bj's assistant told my wife she shouldn't be on this checkout line because it's only for costumer with 20 or 22 items only should be on the service line checkout. Remind you, my wife had already started to process her groceries on that machine way before she had told my wife that. After that, she stay and observe my wife on the self-checkout machine until she had finish scan and paid. My son got the reception and give it to my wife. The lady that was observing my wife and my children's she tokes the reception from my wife wanted to recheck and counted all items that was on my wife cart servals time like three times. Like my wife and my children's had stoles something inside the store. My wife and my children’s were so embarrassed and humiliated inside bj's. Store when they came out bj's I was waiting for them at the parking lot my wife and my children's was crying so I had asked them what happen that's when she told me the situations. So I ask them to go back with me inside bj's store so I can get to the bottom of it. I had spoken to the store manager Joseph Bakalar and also spoke to the store front end management her name is Donna M. I had addressed my issue with them regarding this incident the name of the lady that was observing my wife and my children is Mrs. or Miss May. My and I believe she was very prejudice and very unprofessional.

Desired outcome: I going to filed a lawsuit against bj's and the employee

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Resolved

My complaint wasn't result at all I didn't receive an email

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2:52 pm EST

BJ's Wholesale Club Bens original rice 12 lbs

I ordered online 2 bags of Bens Original Rice and cat wet food, paid the shipping cost. I received the package on 01/25/23. The package was broken, both rice bags opened/cut and the rice dispersed/spilled in the box.
When the time comes for membership renewal I am going to cancel my subscription/account if this issue is not resolved to my best interest.

Desired outcome: Send me other bags of rice or return my money

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12:28 pm EST

BJ's Wholesale Club television purchase

on 12/24/22 i purchased a tv from bj's on 1/1/2023 the same tv went on sale for 999.00 my original price i paid was $1107 plus tax for a total of$1,231 i called customer care and was informed that bj's would refund the difference that i must wait 6 business days to process my adjustment.i spoke with a maria and the case number generated was 6507273.

at 7:27 pm est i received an email stating that my request for the price difference would not be honored as i waited past 7 days however i spoke with bj's on 1/1/23 and 1/2/23 with a holiday christmas and the stores we're closed

i recieved erroneous information from bj's customer service as i wasn't told i must return to the store where i picked up the tv as it was purchased online for an in store pickup. to recieve a refund in price differece.

it took maria 16 days to work on my claim and blames it on me in her email

i did everything i could to resolve this via phone

Desired outcome: i would like a refund of the difference between original price paid and the on sale price by the way the television is still 999.00

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6:12 pm EST

BJ's Wholesale Club Travel services

I booked an air + hotel + airport transfer package on the BJ's travel website. Nowhere on the website does it indicate that the services provided are by a third-party agent (Price-Line). The airline portion of the package was cancelled a few hours before flight time. The airline did not offer an alternative that would have allowed me to get to the hotel in time. With no options available, I opted to cancel my booking. Later, after numerous attempts to call BJ's travel website to cancel the hotel reservation, I realized that the agents answering the phone are non-English speaking from outside the USA. They will say anything to get you off the phone. They continuously indicated that the hotel was non-responsive. I’m not sure why. I cancelled the booking because one party of the package did not honor their part. How do I get to the hotel in the Dominican Republic without an available flight? Why am I losing thousands of dollars for no fault of mine?

The fact that BJ's does not make this clear on their website that I will be held be responsible even if the vendor cancels a part of the package OR that the website is managed by a third party, I would have never booked my holiday on BJ's travel website if I had known this. This is clearly deceptive marketing policy! This should not have happened.

I lost money and my planned vacation!

Desired outcome: I would like my money back or credit towards a future vacation.

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12:42 pm EST

BJ's Wholesale Club A boxspring I bought

I bought two boxsprings on December 30,2022. One of them was fine but the other one had the bottom lining ripped off. I had to rent a truck to get these items and I had to pay for gas and milage. I called the customer service number and got hung up on. Called again and they would put me on hold for a long time. When I spoke with somebody about it I was told to bring it back and I explain I had to rent a truck to get this to my home and I was not going to pay extra gas and milage. I was put on hold again and nobody came back to answer the phone. I don't have a staple gun to repair the lining so now I'm stuck with a damage boxspring. Not very good customer service at all. No apology or let's see what we can do to solve the issue. Horrible customer service I'm very disappointed.

Desired outcome: I would like some kind of discount since I bought a new not used boxspring

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2:22 pm EST

BJ's Wholesale Club Pricing Vitiams C twice the price of Costco

On 1/09/23 I went shopping at the BJs at Midlothian Va. I had shop there before and was impress with all the inventory available. One of the items I purchased was Vit #[protected] Vit C for $25.99 and later I found at Costco (which is closer to where I live) for $11.99, almost 2 times the price. Now I realize you can charge any price you wish. However, this brings some concern to my mind about pick out an item and not comparing the price at others.

Garland Swartz

Card #[protected]

Desired outcome: You need to refund me the difference in your cost and Costco. Provide information, for instance if you are in fact the high price in. Mybe a warning sign that "Warning some of BJ pricing is double." I have photos if you desire.

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3:00 pm EST
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BJ's Wholesale Club Lack of providing manufacture

I have been to the store twice and communicated several times via email. The issue is still not resolved. All I need is the manufacturer for the Glendon sectional sofa UPC# 272726, as one of my handles broke. I also emailed [protected]@bjs.com several times and still no reply whatsoever. They’ve given me three wrong contacts so far.

Conf./Req.#’s 6481460 and #6526330

Desired outcome: Parts/handle replacement .

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4:07 pm EST

BJ's Wholesale Club lack of customer servive

I went to the Bj's warehouse in Middleburg Heights, Ohio on Monday, January 9, 2023 at around 11 am to see if they would be willing to help with a charitable contribution to help a church organization defray costs to make 200 bagged lunches for the homeless. I went with the tax-exempt form from my church detailing what the contributions were being used for. The individual in charge never came to speak to me directly but instead told another employee via a walkie talkie that she could do nothing. If charitable contributions are no longer a company policy, that is fine, but I should have been told that by the person in charge directly.

Desired outcome: To receive some charitable contributions.

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4:06 pm EST

BJ's Wholesale Club Automatic renewal

I have tried, to no avail, to cancel my auto renewal with BJ's. This has happened for two years. I no longer live anywhere near a BJ's, yet they are forcing me to come in to cancel my auto renewal. This is an absolute scam. I have called several warehouses and they have told me that many people complain about this and they gave me another membership number to call: [protected]. This only put me into an virtual assistant, that kept telling me that my membership is set to renew. When I log in on line, it states that I am unable to cancel my or opt out of "BJ's Easy Renewal". I have not stepped foot inside of this store in over two years. At this point, I am forced to contact my credit card company and place a block so that this company is not allowed to charge my account. I called the number several times and finally spoke to a human, who was still, unable to assist me. He said that I must go into a store, go through self-checkout, and unclick the auto-renewal button! I am in shock that this fraud has been allowed

Desired outcome: Refund for my last unauthorized renewal, all future auto renewals canceled

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7:42 am EST

BJ's Wholesale Club samsung tv warranty service

Samsung 65" tv purchased 05/20/2021 with 3 yr replacement warranty went black 12/23/20/2022. Waited until after Christmas holiday and contacted warranty service center. Since my 1st call, I have called six times and am always told the same thing. " Someone from repair dept. will contact me and come to my home." No one ever calls me! It is now 1/5/2023 and I still no progress. Warranty service phone # is [protected]. My request for service # is [protected]. My e-mail is [protected]@aol.com

Joe Marlen [protected]

Desired outcome: I expect BJs to stand by their warranty. I am told that I can go to the state of Fl. consumer affairs dept. but Id rather have this cleared up internally.

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3:00 pm EST

BJ's Wholesale Club service

1/2/23 I am a customer of BJ's in East Point Ga club# 152 Manager Paul Hill. Today, I made a return for a Christmas gift that I did not want but wanted to exchange. Transaction#3542

There were 2 ladies working behind the customer service counter. The elder woman helped a customer in front of me. The younger worker took her time to wait on me then proceeded with rude and quite disrespectful speech and body inflection as she sighed when I asked for a refund. Because the item was a gift from my spouse for X-mas , I didn't have his card but I did have the original sales receipt. I also made another purchase that I could have taken to Sam's and or Costco as I am a member at their clubs as well.

It appears that this young woman does not want to work with the public cashier#487809. This is not how customers who spend their money should be treated.

Respectfully,

Mrs. Nutt

[protected]

Desired outcome: Phone call from both East Point BJ's manager, District manager, as well as a redirection letter in her personnel file.

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8:19 pm EST

BJ's Wholesale Club Return shipping

I was told to return defective product, I was not offered a return label but told to return the product and if found to be defective I would not be charged return fees. The product was obviously defective and I have not been refunded return shipping fees despite several emails and after emailing requested return shipping receipt... As per your return policy return shipping will not be charged if item is found to be defective. This item was acknowledged to be defective, I have been ignored after several emails.

Desired outcome: Payment of return shipping fees

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4:35 pm EST
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BJ's Wholesale Club Makerri adjustable weight bench # 264934 which is advertised at $74.99

Today, 12/21/22 at the BJ's Store in Millsboro, DE, I went to the store primarily to purchase this weight bench unit that was part of the recent sales flyer that was in our mailbox. The savings of $25 instantly was valid 12/20/22-1/19/23. However, this store did not have any of these weight benches for sale and when I went up to the customer service desk to inquire, I was rudely advised they do not issue rain checks. Hence, I asked if they had any on order and I was told none. There was no caring of any manner on the part of the young man at the customer service desk about this situation. No offer to have some sent from another one of your stores to this location, nothing remotely like that. After having a recent ordeal a mere week or so ago with a supposedly free gift of 40 bottles of water after scratching off the back side only to go through the checkout process and then not be allowed to exit because the receipt was not valid "(not zeroed out)" per the attendant who tried to help at the self-serve customer checkout register. In my mind, this is 2 recent strikes against BJ's and a third one will constitute a cancelling of our membership forever going forward. If logistics were not a consideration for us, we would have loved to stay with Sam's Club where we were long term members in York, PA., or to have joined up with Costco who currently have no stores close to Millsboro. Fortunately, we do have access to a Walmart just a few miles further away than your Millsboro store although they do not sell gas there, but there are plenty of Royal Farm stations along the way that do at just a small amount above your pricing structure.

Desired outcome: a better policy regarding ads - such as rainchecks, but at a minimum, ensuring that the items which get advertised in the local flyers are actually in inventory at the stores where your customers will go seeking them.

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BJ's Wholesale Club Customer Reviews Overview

BJ's Wholesale is a popular warehouse club that offers a wide range of products at affordable prices. The company has received numerous positive reviews from customers who appreciate its quality products, competitive prices, and excellent customer service.

One of the most significant advantages of shopping at BJ's Wholesale is the wide selection of products available. Customers can find everything from groceries and household essentials to electronics and furniture. The company also offers a variety of services, including travel, optical, and tire services.

Customers also appreciate the competitive prices offered by BJ's Wholesale. Many reviewers note that the prices are often lower than those at other retailers, making it an excellent option for budget-conscious shoppers. The company also offers various discounts and promotions, including coupons and membership perks.

Another significant advantage of shopping at BJ's Wholesale is the excellent customer service. Many reviewers note that the staff is friendly, knowledgeable, and helpful, making the shopping experience more enjoyable. The company also offers a satisfaction guarantee, ensuring that customers are happy with their purchases.

Overall, BJ's Wholesale is an excellent option for shoppers looking for quality products at affordable prices. With a wide selection of products, competitive prices, and excellent customer service, it's no wonder that the company has received so many positive reviews from satisfied customers.

BJ's Wholesale Club In-depth Review

Product Selection:

BJ's Wholesale Club offers a wide range of products to meet all your needs. From groceries to electronics, you'll find everything you're looking for in one place. They also offer a variety of brands, giving you options to choose from. Additionally, they have niche and specialty items available, catering to specific interests and preferences.

Pricing:

When it comes to pricing, BJ's Wholesale Club stands out from its competitors. They offer competitive prices on their products, ensuring that you get the best value for your money. Membership fees are reasonable and come with a range of benefits, including exclusive discounts and promotions. You'll always find great deals at BJ's.

Customer Service:

The staff at BJ's Wholesale Club is known for their responsiveness and helpfulness. Whether you have a question or need assistance, they are always ready to assist you. Contacting customer support is easy, with multiple channels available for communication. Their return and exchange policies are hassle-free, ensuring a smooth shopping experience.

Membership Benefits:

Being a member of BJ's Wholesale Club comes with a host of benefits. Exclusive discounts and deals are offered to members, allowing you to save even more on your purchases. They also provide additional services and perks, making your membership worthwhile. The value for money in relation to the membership fees is exceptional.

Online Shopping Experience:

BJ's Wholesale Club's website is user-friendly and easy to navigate. You can conveniently order your desired products online and choose from various delivery options. The order processing is efficient, and delivery times are prompt. Shopping online with BJ's is a seamless experience.

Store Layout and Atmosphere:

When you visit a BJ's Wholesale Club store, you'll be impressed by its cleanliness and organization. The store layout is well-designed, making it easy to find the products you need. The overall shopping experience in-store is pleasant, with a welcoming atmosphere and helpful staff.

Quality of Products:

At BJ's Wholesale Club, you can trust the quality of their products. Items purchased are durable and reliable, ensuring long-lasting satisfaction. Their perishable goods are fresh and of high quality. The consistency of product quality across different categories is commendable.

Community Involvement:

BJ's Wholesale Club actively participates in local charities and initiatives, demonstrating their commitment to the community. They also support local businesses and suppliers, promoting economic growth. Environmental sustainability efforts are a priority for BJ's, making them an environmentally conscious choice.

Membership Rewards Program:

BJ's Wholesale Club's membership rewards program offers great benefits and rewards for frequent shoppers. Earning and redeeming rewards is easy and straightforward, enhancing your shopping experience. The rewards program provides value and usefulness, giving you more reasons to shop at BJ's.

Overall Experience:

My overall experience with BJ's Wholesale Club has been extremely satisfying. I would highly recommend it to others. The standout positive experiences include the excellent customer service, competitive pricing, and the convenience of online shopping. BJ's truly stands out in the wholesale club industry.

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Contact BJ's Wholesale Club customer service

Phone numbers

+1 (800) 257-2582 +1 (866) 425-7932 More phone numbers

Website

www.bjs.com

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