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Hello,
I was at the Southington CT club and 4/28/25 and I was at the customer service desk. I needed help with a few things and I was referencing a interaction I had with a CS rep and I said man was nice and said I should come back and do such and such..
So I went in and spoke to a Theresa ( I believe) and I mentioned the conversation I had and she got really nasty and she said that person identifies as a female and was nasty to me. I have never been treated like this and she should be fired. The line was backing up and a peron came over and she was nasty to her and said you have to wait. The place was so diorganized and noone to help at desk while people stood around and gossiped. I asked for the store manager and he was horrible did not seem to care I think his name was Lou. He also should be fired. Did not seem to care and just said he will investigate. Of course the CS rep could say anything. You need a new store manager and the CS is just awful. Thank You
Claimed loss: see above
Desired outcome: I would like to see Theresa fired in Customer service and also the store manager should be removed. The store is poorly run and he does not seem to care at all.
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