BJ's Wholesale Club

Hello,
I was at the Southington CT club and 4/28/25 and I was at the customer service desk. I needed help with a few things and I was referencing a interaction I had with a CS rep and I said man was nice and said I should come back and do such and such..
So I went in and spoke to a Theresa ( I believe) and I mentioned the conversation I had and she got really nasty and she said that person identifies as a female and was nasty to me. I have never been treated like this and she should be fired. The line was backing up and a peron came over and she was nasty to her and said you have to wait. The place was so diorganized and noone to help at desk while people stood around and gossiped. I asked for the store manager and he was horrible did not seem to care I think his name was Lou. He also should be fired. Did not seem to care and just said he will investigate. Of course the CS rep could say anything. You need a new store manager and the CS is just awful. Thank You

Your manager Cody in Taylor needs additional training in dealing with a customer having a medical emergency. No empathy or understanding that I was having a low blood sugar close to needing an ambulance. All my husband to get me a pop with sugar in it. We had already checked out, you food court pop machine was broken, all he was a $20 and they refused give him change for the vending machine. Your manager never asked if I was ok but told me several times corporate policy they couldn’t open drawer to give change. Teach your managers to identify a medical emergency and to have empathy.

We purchased these two chairs online late last year for $500.00. We had to put them together which was hard. Right away we had trouble. One chair broke. We sent pictures and after many conversations the manufacture of the chair credited us with $150.00. We were going to try to have the broken chair fixed, but the chair and now the other one has completed is terribly losing is color and is deteriorating.
We have been a customer of BJ's a very very long time. We feel that BJ's should have credited us for the remainder of the balance as we were willing to return the chairs to our local store. The fact that we are out of the balance of this purchase and now can no longer use the chairs is just awful.

This company isn’t proficient in processing deliveries or meeting advertised deadlines for shipping product. I ordered a Tv for Christmas. It was advertised free shipping and orders received in1-3 days. This company took my order and held the shipping information online at delivery expected Dec 23. When I called on Dec. 23rd I was told delivery hasn’t been scheduled I would receive a schedule call Dec 30. I’m now not able to get a refund because BJ chose to not cancel my order when requested on Dec. 23. I live in NY. The product was coming from Washington DC and was in Ohio on Dec 23. Online 4 local stores have this item. Why wouldn’t it come from a local warehouse.

On 12/18/2024 my wife and myself went to BJ's on SR100 in Palm Coast Fl. We started our shopping using express pay. We were very pleased until the application told us we could only have 30 items in our cart. We would have to cash out at register. That is ridiculous. Never had that happen before. We shopped at Sams and used their express pay never had any problems. If your organization does not change this policy we will continue to shop at Sams. Thank you for your time.
Karol Dombek
55 Ulysses Trail
Palm Coast Fl.

I completed my transaction with the cashier and I couldn’t even go right to the exit door. There was a line to leave the store all the way across the entire front of the store because of the incompetent person looking at the receipts. I asked the guy behind the customer service desk to fix this. His response was to fix what looking puzzled have no idea of his surroundings with a line completely going across the store. This whole store is full of incompetent people. Please look at the cameras at 945 am 11/17. I pay to shop there but now considering going to Costco instead. I want a response back [protected]@yahoo.com

Recently, I applied for Capital One Mastercard which I am yet to receive. However, I visited my local Bj's store at Concord, NC on Oct 22nd at around 1400 EDT. As I do not have the physical card, I thought of having one virtual card / wallet. Hence, I sought for help at the customer care desk. I explained my requirement to an agent. But, she seemed very much reluctant to attend my request. When I was repeatedly requesting for help, she behaved very rudely.
I had to call the duty manager and submitted a written complaint against the agent.
This was very much disappointing.
As I still did not receive any response to the complaint, I am submitting this complaint to the appropriate authority. Hope it will be taken care of seriously.

My BJ MEMBERSHIP : [protected]

Thanking you,
Debasis Ghosh / [protected]@debasis.in

Hello. i need to know where and who used my card to buy 279.00 worth of groceries on May 2, 2024. I didnt give any permission to purchase, and this was used on my EBT card. i have canceled the card this evening but i would like a response and my money put back in my account for fraud. i also contacted customer service at the human service department.

shawn chavez.

[protected]@gmail.com