Wholesale Supplies Plus
reviews and complaints

I have been shopping with Wholesale Supplies Plus for about 3 years now. What I love about them the most is they are always improving. When I first started shopping with them the selection and prices were great. But shipping time was so so. Shipping times have absolutely improved over the years. While I find myself ordering less and less from other companies because the shipping cost and time keeps going up with WSP it's getting to me faster and faster for free. I love the free shipping over $25. I can easily place an order for what I need and not add a bunch of stuff to get free shipping. Also, they keep getting more and more products. I will be super happy when they have absolutely everything I need so I don't have to order from anyone else.

I shop with WSP regularly, as they're reliable for quality and have such a huge variety. Ship times used to be slow but it seems like that's improved vastly. Yes, prices are steep compared to some others. But you can usually catch a sale and the free shipping makes a huge difference. As for the materials, they are top notch and you never have to second guess the quality. FOs are always superb. And customer service has always been so quick to respond and resolve an issue the few times I've needed something.

I've been a loyal customer of Wholesale Supplies Plus for more than three years now. While there have been a few hiccups along the way, they've always been quick to rectify any issues. I don't expect any company to be perfect, but as long as they take responsibility for their mistakes, I'm happy.

One of the things I appreciate most about Wholesale Supplies Plus is their reasonable prices. As someone who lives in Southeast Oklahoma, where every penny counts, it's important to me to be able to find quality ingredients without breaking the bank. And that's exactly what WSP offers.

Their products are top-notch, too. The quality of their ingredients is evident in the final products I create for my customers. I make soaps and other body products, and I'm always impressed with how well they turn out.

Another thing I love about Wholesale Supplies Plus is the wealth of information they provide. They offer detailed information about individual ingredients, as well as countless recipes to help get us started. It's clear that they're passionate about what they do, and they want to help their customers succeed.

Overall, I'm grateful for Wholesale Supplies Plus and the role they've played in helping me grow my business. Thank you for providing quality ingredients at affordable prices, and for being a reliable partner in my journey as a small business owner.

Sincerely,

Barbara Cloud
Owner, Earth's Potions

I recently made an order on Wholesale Supplies Plus and it's been a full 2 weeks since then. Unfortunately, I haven't received any updates from their customer service team regarding the status of my order. I was hoping to get some information about when my items would be fulfilled, but I haven't heard anything back yet. I checked their shipping and returns page, but there was no mention of any delays or issues with fulfilling orders.

I'm a little disappointed with the lack of communication from Wholesale Supplies Plus. It's frustrating to not know what's going on with my order, and I'm not sure if I should continue to wait or look for another supplier. I've heard from others that their customer service isn't always the best, and now I'm experiencing it firsthand.

I'm going to give it a little more time to see if I hear back from them, but I'm also considering looking at other suppliers for my products. I've received recommendations for other companies that have comparable prices or slightly higher prices but no handling fee, which would ultimately be a fairer price in the end.

Overall, I'm disappointed with the lack of exceptional customer service from Wholesale Supplies Plus. I may even try to seek a refund if I don't hear back from them soon.

I recently made a purchase on Wholesale Supplies Plus for $1,000 worth of containers. The website stated that the estimated time of arrival (ETA) would be on 4/25, and I made the purchase on 4/17. However, on 4/23, I received an email from the company stating that the ETA had been changed to 4/28. I didn't think it was a big deal at the time.

However, on 4/29, I received another email from the company stating that the ETA had been changed again, this time to 5/16. I decided to call the company and speak with someone about the situation. I spoke with Terry, who told me that she couldn't call a supervisor to request cancelling the order and had to email them instead.

I requested a refund, but was told that they would keep 50% of my money, even though they had moved the backorder date two times. Terry told me that I would receive a call back, but on 5/14, I still hadn't heard anything from the company. I was lucky enough to speak with Terry again, but she insisted on emailing her supervisor because she apparently couldn't do anything herself.

To make matters worse, the company moved the ETA again, this time to June 16. I am extremely disappointed with this company and their customer service. I would strongly advise against buying from them. Trust me, you don't want to deal with this kind of hassle.

Wholesale Supplies Plus (wholesalesuppliesplus.com) has been a go-to for me for a while now, but this past year has been a bit of a disaster. I understand times are tough, but it's frustrating when you receive incomplete orders with no notes about the missing items. And to make matters worse, when you check the item page, the ETA is almost a month out! It's hard to plan and run a business when you can't rely on timely deliveries.

The "jump the line" option is also causing some issues. They charge you for the item even if they don't have it in stock, and when you speak to customer service, they tell you that if orders are ready to go out that aren't "jump the line," they will take the items out of your order and give extreme priority to those who paid extra. It feels like borderline fraud to me, and unfortunately, it's happened more than a few times now.

I'm still waiting on an order of VCS that I placed a month ago, and it was in stock when I ordered it. I haven't heard a peep about it, and it's frustrating to not have any updates or communication about the status of my order.

In the past, Wholesale Supplies Plus valued their customers with decent coupons and freebies, but now it seems like they just take your money and give you what they can, with no added bonuses. It's super unfortunate, and all I can say is to be prepared to wait for your order.

I recently stumbled upon Wholesale Supplies Plus while searching for a reliable supplier for my business. However, my first experience with them was not a pleasant one, and I doubt I will be doing business with them again. My order processing was delayed, and to make matters worse, I was charged extra due to "state taxes" that were not collected during checkout. I found this to be very unprofessional, and it left a bad taste in my mouth.

What's more, their customer service was not up to par. The representative I spoke with on the phone was not friendly and seemed uninterested in helping me. When I asked about the refund process and how long it would take, she was not forthcoming with information. I also had to ask multiple times about how I would know that the credit was refunded, and she did not seem to want to document it.

If you are considering purchasing products from Wholesale Supplies Plus, I would advise you to look elsewhere. Their lead times are lengthy, and the customer service is not up to par. It's just not worth the hassle.

I recently had a terrible experience with Wholesale Supplies Plus (wholesalesuppliesplus.com). As a certified skincare formulator, I ordered 2 lbs of Sandalwood Hydrosol from them back in November 2020. I specifically requested the certificate of analysis (COA) since I planned to use it in products that I sell to the public. However, it has been 3 months since I placed my order, and I still haven't received any documentation.

I have spent over 10 hours going back and forth with their customer service team, who seem clueless and uncooperative. They have no accountability and zero interest in customer satisfaction. All they seem to care about is making a quick buck.

To make matters worse, the bottles I received have no lot numbers or expiration dates on them. When I brought this to the attention of their customer service team, they asked me to tell them what lot number I received so they could send me the COA. However, when I pointed out that the bottles had no lot numbers, they said they could track the lot to the shipping date and send me the COA. But how can I verify that the COA corresponds to the product I received?

I asked for a refund or replacement, but they declined. So, I had to file a complaint with my bank to get my money back. It was a frustrating and time-consuming process.

I am extremely disappointed with Wholesale Supplies Plus and have warned my formulation community to never buy from them. Their customer service is ridiculous, and they provide no documentation for perishable cosmetic ingredients. It's just not worth the risk.

I've been a loyal customer of Wholesale Supplies Plus for years now. They used to be my one-stop-shop for all my product-making needs. The quality of their products is top-notch, and the variety of ingredients they offer is unbeatable. Plus, their container prices are hard to beat. Being a gold member used to mean something more than just spending a lot of money at their store. They used to ship quickly and only charge a $5.95 processing fee, which was fantastic.

However, things have changed. Nowadays, when I place an order, it takes 1-2 weeks for them to even start processing it. Then, when I finally get a tracking number, it doesn't move for days. They claim that their process times/lead times are 5-7 business days, but that's not even close to accurate. If you want something from them, you need to order it a month in advance.

The reason for this slow processing time is that they've merged/purchased with about five other companies. This has turned into a nightmare for me. Two of the other companies I used to purchase from were unfortunately acquired by Wholesale Supplies Plus, and now they have the same slow shipping (if they even have the item in stock). This has cost me thousands of dollars in my business because they claim to have something in stock, but they don't, and they don't bother telling me until it's too late.

Honestly, I wish I could stop giving all three of these businesses my money after what they've done. I simply don't trust them anymore. It's a sad situation, but I have to be honest about my experience.

I gotta say, Wholesale Supplies Plus (wholesalesuppliesplus.com) is not my favorite crafting/bulk site. The shipping and handling fees are just ridiculous. I mean, I get it, most sites charge based on how much you buy, but compared to what I bought, this site is the worst. I only got 4 items that were about $2 each, just some sample colors, around 1 oz each, some a bit more. So while my products were about $8, my shipping was $7.95 and then an extra $5 for handling, making my grand total just about $21. I've never had a site charge 'handling' before, and most sites when you order so little product, shipping is closer to $5. I've never had an order where shipping/handling was so much higher than the actual product. However, I think they negate this by having free shipping over $40.

But wait, there's more! I can say now that they are SLOW. The website says processing is 1-3 from ordering. I ordered on a Saturday, so I figure it wouldn't go through until at least Monday. I emailed a woman on Thursday and I just got an email back and confirmation that it shipped out Friday. I understand large items or big orders might take longer, but I ordered 4 tiny colorants. Come on, Wholesale Supplies Plus, get it together!

Overall, this site is way too pricey and much slower than anywhere else I've used. I feel bad for buying from here. Unless there's some magic item you can't find ANYWHERE else, just go someplace else. Save yourself the headache and the extra cash.

I stumbled upon this website one night and was thrilled to find that they offer everything I need. I placed an order for a book on April 29, 2021, and today is May 3, 2021. I called at 11:23 to inquire about my order's whereabouts. When I explained the situation to a lady on the phone, she informed me that it would be sent by May 7, 2021. This means that it will take two weeks to receive the book when I could have ordered it from Amazon and received it within five business days with no issues.

As I continued to speak and explain the situation to the lady, she hung up on me. I immediately called back and spoke to someone else. The second person explained that they have a small staff, which is why the order processing takes so long. She also informed me that my book order had been canceled by the first lady I spoke to.

In my opinion, if you have a lot of orders coming in from your online store, you are making money, so why not hire more people and divide the workload to help each department run your business smoother and faster? As a business owner, I do not appreciate people like the two ladies who hung up on me and did not care about my concerns. If they were working for me and I knew they treated customers this way, I would fire them for being rude to my customers.

Overall, I do not recommend this company due to their bad service, poor shipping, and lack of understanding. It is important to treat customers with respect and provide quality service, which this company failed to do.

I recently had a not-so-great experience with Wholesale Supplies Plus. I placed an order for a product, but unfortunately, they did not send it to me. I was quite disappointed when I didn't receive any email from them stating that they were not sending the product. It was only when I called them that they informed me that they were refunding my money. I was quite taken aback when they said that they did not send the product because they did not like me. I mean, seriously, is it because of my color or because I gave them a bad review?

I do have to admit that I mix scents of the same kind from different manufacturers, and that particular scent was so bad that it destroyed the ability of the item to be sold. However, they still have three scents that I like. I do have my doubts about their sales, though. I feel like they are having sales to borrow money, and they don't even have the product.

I also noticed an antibullying policy on their website that stated negative reviews were from competitors. I don't think that's entirely true. If you succeed, I do too. I have been doing business with them for at least twelve years, and I never had a complaint until last year. I would suggest paying with PayPal instead of your credit card because at least PayPal will label them as a bad merchant.

I paid for my order, and they did not put the money on hold; they actually took it. Then they took the order out of the system and never sent the item. It's quite disappointing that they are accepting money in real-time, but not sending the product. My money was not fake; it was real. They did not even send an email stating that they were not sending the product. They just kept the money and took the order out of the system.

Overall, I think Wholesale Supplies Plus is a disgrace. They are not worth ordering from if they will decide if they like you enough to send the order. It's quite disappointing that they are accepting money in real-time, but not sending the product. I hope they improve their services and become a better company.

Wholesale Supplies Plus (wholesalesuppliesplus.com) used to be my go-to site for all my supply needs. However, they have made a few changes to their website that have made it more difficult to find what I need. I have noticed that they no longer carry everything they used to, which is a bit disappointing. Additionally, I have found that their prices have increased, which may be due to the price of oil.

Despite these changes, I still find Wholesale Supplies Plus to be a reliable source for my supplies. They offer a wide variety of products that are of good quality. I appreciate that they have a large selection of fragrance oils, which is important for my business.

Overall, while I have noticed some changes that have made it more difficult to navigate the site and find what I need, I still trust Wholesale Supplies Plus for my supply needs. I would recommend them to others, but I would also suggest shopping around to compare prices.

I gotta say, Wholesale Supplies Plus is a pretty decent company. They've got a good range of products and their prices are pretty fair. But, I gotta be real with you, their shipping is a bit of a letdown. I mean, what's the point of paying extra to "jump the line" when the free shipping option gets your stuff to you in the same amount of time? It's been almost two weeks and my package still hasn't arrived. That's a bit of a bummer, you know? But, hey, I guess you get what you pay for. Overall, I'd say Wholesale Supplies Plus is worth checking out, just be prepared to wait a bit for your stuff to arrive.

I gotta say, I'm not too impressed with Wholesale Supplies Plus. I mean, I get that they have a lead time and all that, but come on - it's been 10 days since I placed my order and I still haven't heard anything from them. That's twice as long as they said it would take! I don't mind waiting a bit, but it would be nice if they could at least give me an update or something. It's like they don't even care about their customers.

And don't even get me started on their customer service. I've tried calling and emailing them multiple times, and I haven't gotten a single response. It's like they're just ignoring me! I mean, I know I'm not their biggest customer or anything, but still - a little bit of common courtesy would be nice.

Overall, I wouldn't recommend Wholesale Supplies Plus to anyone. Their products might be okay, but their customer service is seriously lacking. If you're looking for a company that actually cares about their customers, you're better off going somewhere else.

with that handling fee though, it's a bit of a joke. But overall, Wholesale Supplies Plus has a good selection of products and the quality seems to be decent. I've ordered from them a few times and haven't had any major issues with the products themselves. However, the website can be a bit frustrating to navigate at times and the checkout process could use some improvement. It's also worth noting that the prices can be a bit steep, so it may be worth looking into making your own products if you're on a tight budget. All in all, Wholesale Supplies Plus is a decent option for those in the market for soap making supplies, but there are definitely some areas for improvement.

I recently made a purchase from Wholesale Supplies Plus on February 25th, but it's now March 7th and I still haven't received my order. I haven't received any updates on shipping either, which is starting to make me wonder if their products are being shipped from overseas. It's frustrating because I'm not sure if they even exist or if this is some kind of scam.

I'm really disappointed with their service and I feel like they've let me down. I mean, what kind of operation are they running here? It's unacceptable to keep customers waiting like this. I'm not one to be messed with, and if they don't shape up soon, they'll be out of business before they know it.

I've even got an Ohio licensed lawyer on standby to handle any claims against them. I'm not playing around here. I just hope they can get their act together and start providing better service to their customers. It's not too much to ask for, is it?

I recently made a purchase from Wholesale Supplies Plus and ordered 4oz jars with tops. However, when I checked my bank account, I noticed that I had received a refund. I decided to call their customer service to inquire about the refund. The representative informed me that they were out of stock for the tops, which was the reason for the refund. I was quite surprised and asked why they did not send me a refund for the jars as well. To my surprise, the representative gave me a ridiculous answer, stating that they had sent me the jars without tops. I was taken aback and asked, "How in the hell would you send jars with no tops?" I was quite frustrated with the situation and asked what the problem was over there. Unfortunately, the representative had no solution to offer.

Overall, I was disappointed with my experience with Wholesale Supplies Plus. Not only did it take almost a month to receive my order, but the customer service was also lacking. I do not plan on ordering from them again and would recommend looking for a better business to purchase from.

Wholesale Supplies Plus is a company that provides a wide range of products for your soaping, lotion, and bath bomb needs. They offer amazing sales and "free" shipping for orders over $25, but let's be real, shipping costs are already included in the price. However, it's important to note that your order may take a while to arrive. You should expect to wait for 3 to 4 weeks before receiving your order. This may not be ideal if you run a business like I do. In that case, it might be better to look for other suppliers that can deliver your products faster, even if it means paying a little more.

One thing to keep in mind is that if you need Lakes, it's best to look elsewhere. WSP Lakes are not batch certified, and their bath bomb colorant is not labeled to FDA specifications. This is something to consider if you're looking for high-quality products that meet industry standards.

Overall, Wholesale Supplies Plus is a good option if you're looking for affordable products and don't mind waiting a few weeks for your order. However, if you need your products quickly or require batch-certified Lakes and FDA-compliant colorants, you may want to consider other suppliers.

I've been a customer of Wholesale Supplies Plus for quite some time now, and I must say that this year's experience has been quite a nightmare. I recently placed an order worth $1000, knowing that bulk items would take longer than the 6-8 business days that was posted on their website. However, it has now been 13 business days, and I still haven't received my order.

Initially, I left a message, hoping to get a call back from their customer service team. Unfortunately, no one returned my call. After several attempts, I finally got through to a person who promised to look into what was going on. However, I never received a return call from them.

I had to make a second phone call, and this time, I was informed that several items were out of stock. I asked if they could at least ship what was available, but the customer service representative told me that she would have to check with the warehouse to see if they could do that. I'm still waiting to hear back from them.

Honestly, this experience has left me quite frustrated, and I'm seriously considering looking for new sources for my business. It's disappointing to see a company that I've trusted for so long fail to deliver on their promises. I hope they can improve their services and avoid disappointing their customers in the future.

I recently decided to start my own business and was looking for a reliable wholesaler to purchase my supplies from. After some research, I came across Wholesale Supplies Plus and decided to give them a try. I placed a small order to test the waters and was excited to see that they advertised a lead time of 1-2 business days.

However, two days beyond the advertised lead time, I decided to call customer service to inquire about the status of my order. To my surprise, the representative I spoke with decided to start an argument with me about the lead time, accusing me of being deceitful. I was taken aback by her attitude and explained that I had written the lead time down in my planning journal. Despite this, my order was still a day overdue and had not yet been shipped out.

To make matters worse, the representative was incredibly rude when we said our goodbyes. I was left feeling frustrated and disappointed with the entire experience. It's not the kind of treatment I expect from a wholesaler that I want to work with on a daily basis.

I hope that my experience can help someone else avoid wasting their money with Wholesale Supplies Plus. In my opinion, their customer service was lacking and their advertised lead time was not accurate. I wish I could give them zero stars for their poor service.

I gotta say, Wholesale Supplies Plus is not the best when it comes to shipping. I put in an order on March 3rd and it still hasn't shipped out yet. It's already March 15th and I haven't received any updates from them. I have to keep bugging them for any information. They keep telling me that it should be shipped out this week, but who knows if that's true. They say they're swamped with orders, but come on, it's been almost two weeks. I've already ordered from their competitors and have received two orders already, but I can't even get my one order from them. It's just not right.

I was really drawn to their website because of their selection, but after this experience, I doubt I'll be ordering from them again. If you don't mind waiting a month or so for your order, then maybe it's okay, but if you want your order in a timely manner, I wouldn't recommend this company.