Direct Liquidation
Reviews and Complaints

I recently purchased a 3 pallet deal from Direct Liquidation. It wasn't a single purchase, but rather a bundle of three pallets. Unfortunately, there were some issues with my order. I received an email from them stating that my order had been cancelled. However, after some back and forth, I discovered that they had only cancelled the best pallet, claiming that it was lost.

I was quite frustrated that they had cancelled a portion of my order without consulting me. I told them that if I wasn't going to receive the best pallet, I would rather cancel the entire order. That's when things got even more complicated. They informed me that they had already shipped the order and that if I refused delivery, a 30 percent restocking fee would be applied.

I was a bit surprised that they had already shipped my order without confirming it with me first. It would have been more efficient if they had contacted me first, so we could have worked out a solution that worked for everyone.

Overall, I'm not overly impressed with my experience with Direct Liquidation. They provided subpar customer service, which made things much more difficult than they needed to be. I would give them a lower rating, but I do appreciate that they eventually shipped my order. It's just unfortunate that they didn't handle the situation more professionally.

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I recently made two orders at Direct Liquidation and I must say that my experience with them has been a major headache. In my first order, I paid for everything in full but unfortunately, I have been struggling to print or open the invoice for pick up till this day. It's been really frustrating and annoying as I have had to try reaching out to them several times to get it sorted out but all to no avail.

In my second order, I decided to buy an Apple Watch with GPS and cellular, plus a warranty which was supposed to give me peace of mind. However, I was extremely disappointed to receive a basic Apple Watch three instead. Can you imagine how I felt when I noticed the wrong order number written on the side of the box? It was simply outrageous! I must point out that this was entirely their fault, as I paid for the right product and it was their duty to deliver it.

The worst part of it all is that they refuse to take responsibility for their mistake, and instead, they are asking me to wait until they investigate the issue. Why can't they simply accept their error and send me the right product? It's so frustrating that I have over $600 worth of product and nothin to show for it.

Moreover, every time I've called them has been a waste of my time. They keep hanging up on me, without listening to my complaints or offering any help whatsoever. I wonder if their customer service team has even been trained in basic etiquette and communication skills, as they seem to lack professionalism and empathy altogether.

In conclusion, I would never recommend Direct Liquidation to anyone. They have been a total disappointment to me, and I can't imagine anyone else having a pleasant experience with them. If you value your time and money, I strongly suggest you look elsewhere for your online shopping needs as Direct Liquidation is not worth the hassle or headache.

So, I gave Direct Liquidation a try a while back and I have to say, it was not a good experience. I was really excited to find a great deal on a laptop and I went ahead and bought it right away. I was anxiously waiting for the tracking number, but instead, I received a cancellation email just a few days later.

The email said that there was no inventory of the item, and that my account was being temporarily suspended due to unpaid orders. This didn't make any sense to me because the only orders with any issues were the ones that they cancelled. It seemed like they were just making excuses for not having the laptop in stock.

Naturally, I was pretty disappointed, especially since I had already paid for the laptop. To make matters worse, I went back to the website to see if I could find the laptop, and sure enough, there it was for sale again. But this time, it was being sold at a higher price!

Overall, my experience with Direct Liquidation was not a good one. I wouldn't recommend them to anyone. It's frustrating to think that there are companies out there that don't value their customers and don't care if they get ripped off. If you're looking for a reliable and trustworthy reseller, I suggest you look elsewhere.

with their purchases from Direct Liquidation.

So I gotta say, I was pretty disappointed with my latest purchase from Direct Liquidation. I thought I was getting a killer deal on a lot of used and like new vacuums, but boy was I wrong. Almost half of the stuff I received was straight up broken - like wouldn't even turn on broken. And to make matters worse, half of the chargers were missing too. Like, c'mon man, that should have been listed as for parts or something.

But the real cherry on top was this spot cleaner I got. According to the manifest, it was supposed to be like new. But when I opened it up, I saw that it was actually the store display with a fake plug. Like, who do they expect to buy that? The manifest definitely didn't say it was a display only item either. And now I can't even donate the darn thing since it's not a real product!

Overall, I was pretty let down by Direct Liquidation. I'd be curious to know if anyone else had similar issues with their purchases.

I gotta tell you, my experience with Direct Liquidation was pretty disappointing. I placed a couple of orders with them, but they cancelled them without any good reason, or at least that's what I think. It seems like they only want to get rid of certain LOTs, and if you don't pay the price they want, say goodbye to your order.

Now, I'm not saying that their first order was bad, but the second time was a different story. I received a total garbage with that order, and it was a waste of my money and my time. They even disabled my account and didn't give me a clear explanation for it.

When I asked them about my cancelled orders, they told me some nonsense about working with a 3rd party company that verifies payments and bla bla bla. This sounded like a sketchy excuse, and I wasn't happy with it.

Overall, my experience with Direct Liquidation was bad, and I don't recommend doing business with them. They may have some good products, but their customer service is terrible, and they don't value their customers. Stay away, save your money, and find a better alternative. Trust me, I learned it the hard way.

I just want to say that you should really be careful when dealing with Direct Liquidation. They may not always be upfront about the products they sell. I learned this the hard way when I purchased phones from them that were supposed to be unlocked, but weren't. It caused me a lot of trouble because I had already sent the phones overseas, only to find that they were locked. The worst part was that when I reached out to Direct Liquidation, they said they couldn't help me because it had passed the 90-day return window.

I was really frustrated because I thought I had done my due diligence, but it turns out that I should have been more careful with my purchase. Direct Liquidation has some great deals and they offer a wide variety of products, but it's important to make sure you know what you're getting. If you're not sure, I would recommend trying a different liquidation company instead. You don't want to end up with merchandise that doesn't live up to the advertising.

To be fair, Direct Liquidation did offer to help me get the phones unlocked remotely if I provided them with the IMEI numbers. But once again, it was too late because the 90-day window had already passed. It was a frustrating experience and I won't be ordering from them again. It's just not worth the risk.

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I have recently purchased multiple pallets from Direct Liquidation and I must say, I have been disappointed with their service. When the pallets are shipped to you, there is always an item missing or a wrong product included. For instance, I had ordered a VIZIO speaker worth $500, but instead, they sent me a kidd 7 golf set worth only $50. On another occasion, they failed to send two items that had a total worth of around $800. It made me wonder if they were purposely keeping the good products and selling them directly to the customers.

To make things worse, when I contacted them regarding the issue, they simply replied "SOLD AS IS", meaning they were not responsible for any damages or missing items in the pallet. What kind of customer service is that? It is really frustrating to pay a lot of money for something and not receive it as described or expected.

I would strongly advise everyone to avoid using this website for purchasing any product. Their business ethics and customer service is really questionable. Even if you plan to resell these products, you will never be able to break even because they will not be shipped as advertised.

In conclusion, it is really disappointing to receive such a poor service from Direct Liquidation. I regret my decision of using their platform and would not recommend it to anyone. I hope they improve their quality and service, or else, their business will certainly go down.

I recently had a disappointing experience with Direct Liquidation. As a first-time buyer, I found their shipping process to be extremely misleading. The website stated that I had to choose my own shipping method, which was in fact the only option available. I assumed that I would receive further information via email regarding my options for carriers, but unfortunately, I was wrong.

Instead, I was required to create a shipping label and send it directly to the company for them to further send to the warehouse that I purchased from. Honestly, this was a complete waste of time and left me frustrated with the process. I expected the company to provide a more straightforward and user-friendly shipping experience.

After encountering these shipping problems, I attempted to cancel my order and receive a refund. I spoke with three different customer service representatives, who all assured me that I would not be charged for the restocking fees and that the cancellation process was being carried out promptly. However, despite these assurances, I was surprised to find out that my credit card was still charged for the allegedly cancelled order.

The lack of consistency and communication in this process is absolutely unacceptable, and I feel that this issue should have been resolved more efficiently. As a result, I would not recommend Direct Liquidation to other buyers as I do not believe this company adequately serves its customers or meets their needs.

I have been purchasing goods from Direct Liquidation for several years and for the most part, my experience has been positive. However, I must admit that about 30% of my pallet purchases have been problematic. In two cases, I suffered significant financial loss. For instance, I acquired a "new" and "shelf pull” pallet whose worth was valued at $15k. To my dismay, upon breaking it down I discovered that it was only worth about $5k. That's a $10k difference from what was advertised, which was extremely disappointing. When I reached out to their customer service team, their response was unsatisfactory. They offered me a mere $500 credit and told me to be more careful with manifest details next time. This experience taught me to be more critical of manifest details when making purchases from Direct Liquidation.

Recently, I bought two pallets that turned out to have missing valuable items, which made it challenging to make a profit. When I contacted the Direct Liquidation customer support team, they informed me that the manifests were not entirely accurate but only meant to give customers an idea of what was available. To make matters even worse, they tried enticing me to leave a good review through a 10% off coupon. It's not ethical to bribe someone for a positive review, particularly when they fail to meet their part of the bargain.

When it comes to Direct Liquidation, be careful. I do understand that you can save money by purchasing "as is" items. However, their service is extremely unreliable, and they do not live up to the promises they make. It's essential to scrutinize every detail of the manifest meticulously and do thorough research about a pallet before you make a purchase, or you might end up losing more money than you bargained for. In conclusion, I would not recommend Direct Liquidation due to their dodgy business practices and unclear manifest information.

My experience with Direct Liquidation has been a mixed bag. I've been buying from them for several years now and have spent several hundred thousand dollars. In the past year, however, I've noticed a significant decline in the quality of their service. It seems that Direct is more concerned with pleasing big-name customers like Walmart than with ensuring the satisfaction of individual buyers like me.

One major issue I've had with Direct is their lack of accountability for misrepresented products. If you receive a product that is not as described or is missing parts, Direct will not take responsibility for it. Recently, I bought a pallet worth $4000 that was supposed to include over 80 of a specific item. When it arrived, there were only two of that item and the rest was mostly junk. Direct refused to acknowledge their mistake and insisted that it was my problem.

What's particularly concerning is Direct's relationship with their parent company, TRG, and with VIP, another company owned by TRG. VIP sells on many of the same platforms that Direct Liquidation sells on, but they pay significantly less for the products. This creates a major conflict of interest, as VIP can undercut Direct's individual buyers and drive down prices for everyone.

All in all, I would say that Direct Liquidation is a risky option for anyone looking to buy liquidated goods. While they do offer some great deals, their lack of accountability and potential for conflicts of interest make them a questionable choice. It's worth considering other options before committing to a purchase from Direct.